Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
8,109 questions
3 answers
I can't access my school emails
I have a school account for office 365. Went and got a new phone now authenticator will not work to let me login to office 365 school. It will however work to let me login to my personal account thats still active. I have no way of getting into my school…
asked 2025-02-22T05:32:59.59+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 13%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
TLAILE Mohlala
0
Reputation points
edited an answer 2025-02-22T16:18:01.9833333+00:00
Nathan Roberts (SN)
266
Reputation points
0 answers
How can I fix the deletion of an account if I don't have the backup ?
Hi, I have a big problem I want to change the security information of my educational account, before I had the 2 step authentication with the Microsoft Authenticator app and the account appeared 2 times, I went into the settings of my phone to remove one…
asked 2025-02-22T15:48:25.2166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 26%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Santiago David Restrepo Herrera
0
Reputation points
asked 2025-02-22T15:48:25.2166667+00:00
Santiago David Restrepo Herrera
0
Reputation points
1 answer
Authenticator lock out
When I try to log in, it asks for a code from the Authenticator app, which I can’t provide since my phone updated and logged me out. The only alternative is to get help from the organization admin—but that’s me, and I can’t access my account. What are my…
asked 2025-02-18T22:29:55.5866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 31%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
Shawna
0
Reputation points
commented 2025-02-22T06:09:26.0633333+00:00
T3RR0RF0RM3R
0
Reputation points
0 answers
"Scan it through QR code" window skipped
Hello, I am facing very annoying issue that stopped me from adding new accounts to Microsoft Authenticator application. From long time I do not see option to add MFA via scanning QR code. I am getting immediately redirected to a page with form to…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 93%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
1 answer
2FA Codes not showing up on new phone
I got a new phone today and as i was logging into to all of my apps 2FA codes are needed, upon opening my authenticator app none of my codes are showing and none of them seem to be linked which is very strange. I now cant log into any of my accounts…
asked 2025-02-19T02:33:50.8933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 42%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERW%3C/text%3E%3C/svg%3E)
reece ward
10
Reputation points
edited an answer 2025-02-22T01:40:10.1866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 24%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Abiola Akinbade
23,440
Reputation points
1 answer
Authenticator issues
Can't access my admin account because I don't have the authenticator app anymore I am using office 365 for Business and my admin account has been set up for the 2-step verification method. I no longer have the phone with my authenticator app so I cannot…
asked 2025-02-19T14:18:57.9766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 88%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECO%3C/text%3E%3C/svg%3E)
Christine Offner
0
Reputation points
answered 2025-02-22T01:35:02.5666667+00:00
Abiola Akinbade
23,440
Reputation points
1 answer
Authenticator app problems
I am trying to login to my school email account and the only way to do that is with my authenticator app. I got a new phone recently and got logged out of the app which shouldn’t have been a problem since I have the password. But when I try to login to…
asked 2025-02-20T01:02:15.6933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 43%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Anthony Abbatecola
10
Reputation points
answered 2025-02-22T01:31:38.84+00:00
Abiola Akinbade
23,440
Reputation points
1 answer
Microsoft Authenticator Asking for Authenticator code. how can i get It??
while login the new device. i reinstall the Authenticator app. but now while login account in new device it asking for Authenticator code. and when i install Authenticator App and start to login it again asking for authenticator code what can i do. i…
asked 2025-02-21T04:48:28.1266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 68%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Atul Dighe
20
Reputation points
answered 2025-02-22T01:28:22.0266667+00:00
Abiola Akinbade
23,440
Reputation points
0 answers
I'm the only admin for a workplace 365 Business Premium account and I need my authentication reset
I am the only admin for a 365 Business Premium account via the Microsoft Tech for Social Impact program. I did something with my authenticator app on my phone and am no longer able to access it. I've tried different things but each time end up having to…
asked 2025-02-19T15:38:13.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 5%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Craig Mulder
5
Reputation points
commented 2025-02-21T22:27:09.52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 27%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Raja Pothuraju
13,795
Reputation points Microsoft Vendor
0 answers
How to Recover Admin Microsoft Account with Lost MFA Access? I am the only member of my organization
Hi community, How can I recover my Microsoft admin account? Here’s the situation: I enabled MFA for my admin account in my phone, using only the Microsoft Authenticator app on my iPhone. I lost my phone in January 2025 and did not set up a backup for…
asked 2025-02-18T19:47:43.1566667+00:00
Álvaro Díaz
0
Reputation points
commented 2025-02-21T22:08:40.3766667+00:00
Raja Pothuraju
13,795
Reputation points Microsoft Vendor
0 answers
Cannot access sandbox in Azure Learning Paths
Hello, I'm unable to use Microsoft Learn sandboxes while working through a module on Microsoft Learn. I am getting the following error: Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '*****' in that…
asked 2025-02-20T07:37:18.9866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 16%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENB%3C/text%3E%3C/svg%3E)
Nebojsa Brindic
0
Reputation points
commented 2025-02-21T17:22:26.9166667+00:00
Nebojsa Brindic
0
Reputation points
1 answer
How do I unlink Microsoft authenticator app from workday app?
Company uses workday app for all clocking in and clocking out another features and the workday app requires a authenticator app and I accidentally hooked up my authenticator app on someone else's phone so my codes get sent to their phone I want to know…
asked 2025-02-21T15:18:20.9166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 28.000000000000004%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBH%3C/text%3E%3C/svg%3E)
Bob Hinojosa
0
Reputation points
answered 2025-02-21T16:59:10.7466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 74%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
Divyesh Govaerdhanan
1,675
Reputation points
0 answers
Authenticator and required Android settings for compatability
Recently updated Galaxy S9 from to Android 10 / OneUI 2.5 from Droid 9 / OneUI 1.0 After successfully registering a corporate O365 email account in Authenticator on the phone, that account cannot successfully be added to the phone e-mail app (9Folders).…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 20%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
1 answer
Microsoft Authenticator App - New Phone all accounts are Action Required
I have a new phone and after restoring the backup of my Microsoft Authenticator App all accounts in the app are stating Action required. Accounts that have the SMS option enabled I can generate or get a QR Code to restore them but if they do not have…
asked 2023-11-14T22:41:31.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 40%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Michael Hatton
20
Reputation points
commented 2025-02-21T16:36:01.7533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 99%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Rifai Rahman M
0
Reputation points
0 answers
I had a problem with my phone, and I accidentally deleted the authenticator app.
Hello, i am usuing authenticator app *******@outlook.com Today, I had a problem with my phone, and I accidentally deleted the authenticator app. I used my email to synchronize the list of auth codes, but when I installed the app and signed in again. I…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 5%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 62%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
1 answer
MFA Lockout - Cant get support to call me back
I followed a tutorial from Microsoft to turn off the Authenticator App on my Microsoft 365 account and Admin account. Then when I went to log back in, I enter my credentials successfully. I get a screen that says "Your organization requires…
asked 2025-02-18T19:38:28.67+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 41%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMB%3C/text%3E%3C/svg%3E)
Matthew Bowen
5
Reputation points
edited a comment 2025-02-21T15:20:02.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 7.000000000000001%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECW%3C/text%3E%3C/svg%3E)
Chanfang Wang
0
Reputation points
2 answers
I need to delay multi factor authentication beyond the March 15, 2025 deadline.
I need to delay multi factor authentication beyond the March 15, 2025 deadline. We have a system that is using user credentials that cannot be updated by that time. How do I continue to delay it?
asked 2025-02-15T13:46:22.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 45%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
John Gallagher
0
Reputation points
answered 2025-02-21T13:21:33.0533333+00:00
Andy David - MVP
152.4K
Reputation points MVP
0 answers
I can't get my Microsoft authenticator to work properly.
I am experiencing the following issues authenticator app approval phone login turned off My account is set up as a passwordless account with Microsoft authenticator enabled, and when I recently used the authenticator app to approve a login, I was…
2 answers
Entra External ID MFA "... we ran into an error" and AADSTSS500208 error
Hi all, We are currently doing a PoC for External ID. For the administration of the tenant I've set up a bunch of cloud-only admin accounts (type=member, NOT local accounts). These should be used for configuration of the tenant, user flows etc. I've…
asked 2024-10-03T13:25:55.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 1%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERW%3C/text%3E%3C/svg%3E)
Reto Wagner
5
Reputation points
answered 2025-02-21T04:51:41.4033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 54%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBV%3C/text%3E%3C/svg%3E)
Baptiste VIALA
0
Reputation points
0 answers
microsoft outhenticator uygulamasına giriş yapmaya çalışıyorum ama uygulamaya kod gönderiyor ben uygulamaya giremezsen kodu nasıl girebilirim ?
microsoft authenticator uygulamasına giriş yapmak istiyorum ama benden kod istiyor nasıl giriş yapacağım
asked 2025-02-20T23:40:29.9633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 28.000000000000004%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDN%3C/text%3E%3C/svg%3E)
DAMLA ÜNAL
0
Reputation points
edited the question 2025-02-21T01:39:00.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 5%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Robin Sheng-MSFT
6,115
Reputation points Microsoft Vendor