Microsoft Authenticator Asking for Authenticator code. how can i get It??

Question

while login the new device. i reinstall the Authenticator app. but now while login account in new device it asking for Authenticator code. and when i install Authenticator App and start to login it again asking for authenticator code what can i do. i dont have any other option for login. also i tried for recover backup with personal mail but in says unable to recover the backup.

Answer 1

Hello Atul Dighe,

Thanks for your question.

To use authenticator on a new phone you have to load up the old backup of the authenticator. If you did not back it up to the cloud or werent able to transfer data before switching phones you would need contact the admins of the accounts in question for work or school accounts if you do not have recovery methods.

You can also contact the support teams of any applications to assist you in resetting your credentials or reach out to support https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola