Authenticator issues

Question

Can't access my admin account because I don't have the authenticator app anymore I am using office 365 for Business and my admin account has been set up for the 2-step verification method. I no longer have the phone with my authenticator app so I cannot receive the needed verification code in the Microsoft Authentication app. This means that I cannot sign into the admin account. There is not another admin in my organization--I am the only one. Please advise! Thank you!

Answer 1

Hello Christine Offner,

Thanks for your question.

The way to resolve this is to request for Product Support to reset MFA for the affected users. Contact Product Support with the email address for the affected user.

You can reach out to Global support: https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Reference: https://learn.microsoft.com/en-us/xandr/invest/troubleshooting-multi-factor-authentication-mfa#dont-delete-mfa-app

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola