Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
8,109 questions
How to Recover Admin Microsoft Account with Lost MFA Access? I am the only member of my organization
Álvaro Díaz
0
Reputation points
Hi community,
How can I recover my Microsoft admin account? Here’s the situation:
- I enabled MFA for my admin account in my phone, using only the Microsoft Authenticator app on my iPhone.
- I lost my phone in January 2025 and did not set up a backup for the Authenticator app.
- I recently recovered my phone, but it has been reset.
- When I try to log in, it asks for a code from the Authenticator app, which I can’t provide since the app was wiped.
- The only alternative is to get help from the organization admin—but that’s me, and I can’t access my account.
What are my options for recovery? Who should I contact for assistance? I need assistance ASAP.
It is the same issue as described in the following post:
{count} votes
-
Deleted
This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 27%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Raja Pothuraju 13,795 Reputation points Microsoft Vendor2025-02-18T21:32:39.1266667+00:00 Hello @Álvaro Díaz,
Thank you for posting your query on Microsoft Q&A.
Based on your description, it seems you are unable to log into the Azure Portal due to an incomplete MFA process. Since your registered device for MFA is no longer available, you are unable to authenticate.
In such cases, another Global Administrator can reset MFA for your account. However, since you are the sole Global Administrator in the tenant, this qualifies as a tenant lockout scenario. To resolve this, you will need to engage the Microsoft Data Protection team via a support ticket.
You can find the support contact numbers for your country here: Microsoft Global Customer Service Phone Numbers
Alternatively, you can submit a support request via this link: Get Help & Support
If you are unable to create a support ticket through these methods, I can assist in engaging the Data Protection team for you.
To proceed, I will need the following details from you. Since this includes Personally Identifiable Information (PII), please share them via private message:
- Contact phone number
- Contact email address
- Global admin email address (affected account)
- Country
- Time Zone
Once received, we can connect offline to discuss further and assist you in regaining access to your Azure tenant.
-
Raja Pothuraju 13,795 Reputation points Microsoft Vendor
2025-02-19T20:00:10.6033333+00:00 Hello @Álvaro Díaz,
I just wanted to check if you'd be interested in taking this offline to get this resolved. Please share the necessary details in private message so I can proceed with engaging the Data Protection team.
-
Raja Pothuraju 13,795 Reputation points Microsoft Vendor
2025-02-21T22:08:40.3766667+00:00 Hello @Álvaro Díaz,
I just wanted to check if you'd be interested in taking this offline to get this resolved. Please share the necessary details in here. So I can proceed with engaging the Data Protection team.
Sign in to comment
Sign in to answer