Vaihe 1: Luo lomakkeita ilmoituksen asettelun ja toiminnan määrittämistä varten

Customer Servicen monikanava sisältää Dynamics 365 Customer Service Enterprisea laajentavia ominaisuuksia, joiden avulla organisaatiot voivat ottaa hetkessä yhteyttä asiakkaisiin ja olla heidän kanssaan vuorovaikutuksessa digitaalisten viestikanavien kautta. Customer Servicen monikanava edellyttää lisäkäyttöoikeuden. Lisätietoja on Dynamics 365 Customer Servicen hinnoittelun yleiskatsaus- ja Dynamics 365 Customer Servicen hinnoittelusuunnitelma -sivuilla.

Ohjeaiheessa kerrotaan, miten hälytysilmoituksen asettelu ja toiminta määritetään.

Edellytykset

• Sinulla on oltava Dynamics 365 Customer Service -käyttöoikeudet, jotta voit määrittää Unified Service Deskin ja käyttää vaadittuja Dynamics 365 Customer Service -entiteettejä. Lisätietoja: Käyttöoikeuksien hallinta Unified Service Deskissä

• Seuraavien Unified Service Desk -käsitteiden tulee olla sinulle tuttuja:

  • Unified Service Deskin isännöidyt ohjausobjektit

  • Isännöityjen ohjausobjektien kolme tyyppiä: yhteyden hallinta, yleinen hallinta ja paneelin asettelu. Lisätietoja: Unified Service Deskin isännöityjen ohjausobjektien tyypit sekä toiminnon ja tapahtuman viite

  • Suodata käyttöoikeuksia Unified Service Deskin avulla. Lisätietoja: Käyttöoikeuksien hallinta Unified Service Desk -ratkaisun määrityksen avulla

Lomakkeiden luominen

1. Kirjaudu sisään Dynamics 365 -esiintymään.

2. Valitse Dynamics 365 -kohdan vieressä oleva alanuoli.

3. Valitse Unified Service Deskin järjestelmänvalvoja.

4. Valitse Lomakkeet ja valitse sitten + Uusi.

5. Määritä tiedot uudessa lomakkeessa.

   Kenttä	arvo
   Nimi	SimpleChatRequestPopupForm
   Tilaus	10
   Lisäys	Kopioi ja liitä XML-sisältö alla kuvatulla tavalla

  <Border xmlns="https://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="https://schemas.microsoft.com/winfx/2006/xaml"
xmlns:CCA="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"
xmlns:Converters="clr-namespace:USDConverters;assembly=USDConverters" xmlns:local="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"  xmlns:System="clr-namespace:System;assembly=mscorlib" BorderThickness="1,1,1,1"
>
<Border.Resources>
 <SolidColorBrush x:Key="BorderDefaultBrush" Color="#FFF1F1F1"/>
 <SolidColorBrush x:Key="BorderHCBrush" Color="{x:Static SystemColors.WindowFrameColor}"/>
 <Style TargetType="{x:Type Border}">
  <Setter Property="BorderBrush" Value="{DynamicResource BorderDefaultBrush}" />
  <Style.Triggers>
   <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
    <Setter Property="BorderBrush" Value="{DynamicResource BorderHCBrush}"/>
   </DataTrigger>
  </Style.Triggers>
 </Style>
</Border.Resources>

<Grid Height="auto" Width="280" >
 <Grid.Resources>
  <System:String x:Key="switchvar">[[switchvar]+]</System:String>

  <System:String x:Key="isAccept">[[isAccept]+]</System:String>
  <System:String x:Key="isReject">[[isReject]+]</System:String>
  <System:String x:Key="designation">[[designation]+]</System:String>
  <System:String x:Key="showWarning">[[showWarning]+]</System:String>
  <System:String x:Key="jobTitle">[[jobTitle]+]</System:String>
  <System:String x:Key="email">[[email]+]</System:String>
  <System:String x:Key="city">[[city]+]</System:String>
  <System:String x:Key="state">[[state]+]</System:String>
  <System:String x:Key="EscalatedFromVirtualAgent">[[EscalatedFromVirtualAgent]+]</System:String>

  <local:CRMImageConverter x:Key="CRMImageLoader" />

  <SolidColorBrush x:Key="HCWindowTextColor" Color="{x:Static SystemColors.WindowTextColor}"/>
  <SolidColorBrush x:Key="HCBackgroundColor" Color="{x:Static SystemColors.WindowColor}"/>
  <SolidColorBrush x:Key="HCButtonBorderColor" Color="{x:Static SystemColors.HighlightColor}"/>
  <SolidColorBrush x:Key="HCWindowHighlightTextColor" Color="{x:Static SystemColors.HighlightTextColor}" />
  <SolidColorBrush x:Key="HighlightedButtonBackgroundColor" Color="{x:Static SystemColors.HighlightColor}"/>
  <SolidColorBrush x:Key="HighlightedButtonForegroundColor" Color="{x:Static SystemColors.HighlightTextColor}" />

  <Style TargetType="{x:Type Grid}">
   <Setter Property="Background" Value="#003D60" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="TimeoutStyle" TargetType="{x:Type Grid}">
   <Setter Property="Background" Value="#003D60" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="ImageLogo" TargetType="{x:Type Image}">
   <Setter Property="Width" Value="56" />
   <Setter Property="Height" Value="56" />
   <Setter Property="Margin" Value="19,4,8,8" />
  </Style>

  <Style x:Key="WarningImageLogo" TargetType="{x:Type Image}">
   <Setter Property="Width" Value="16" />
   <Setter Property="Height" Value="16" />
   <Setter Property="Margin" Value="14,17,8,52" />
  </Style>

  <Style x:Key="ButtonImage" TargetType="{x:Type Image}">
   <Setter Property="Width" Value="16" />
   <Setter Property="Height" Value="16" />
   <Setter Property="HorizontalAlignment" Value="Center" />
   <Setter Property="VerticalAlignment" Value="Center" />
  </Style>

  <Style x:Key="NotificationTimeoutBackgroundStyle" TargetType="{x:Type Grid}">
   <Setter Property="Background" Value="#032D44" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="showAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
   <Setter Property="Visibility" Value="Collapsed"/>
   <Style.Triggers>
    <MultiDataTrigger>
     <MultiDataTrigger.Conditions>
      <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
      <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
     </MultiDataTrigger.Conditions>
     <Setter Property="Visibility" Value="Visible"/>
    </MultiDataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="hideAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
   <Setter Property="Visibility" Value="Visible"/>
   <Style.Triggers>
    <MultiDataTrigger>
     <MultiDataTrigger.Conditions>
      <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
      <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
     </MultiDataTrigger.Conditions>
     <Setter Property="Visibility" Value="Collapsed"/>
    </MultiDataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="WarningMessageVisibilityStyle" TargetType="{x:Type Grid}">
   <Setter Property="Visibility" Value="Collapsed"/>
   <Style.Triggers>
    <MultiDataTrigger>
     <MultiDataTrigger.Conditions>
      <Condition Binding="{Binding Source={StaticResource showWarning}}" Value="TRUE" />
     </MultiDataTrigger.Conditions>
     <Setter Property="Visibility" Value="Visible"/>
    </MultiDataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="WarningMessageBackgroundStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
   <Setter Property="Background" Value="#003252" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
  <Style x:Key="WarningMessageBorderStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
   <Setter Property="Background" Value="#FFFFFFFF" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
  <Style x:Key="AcceptButton" TargetType="{x:Type Button}">
   <Setter Property="OverridesDefaultStyle" Value="False"/>
   <Setter Property="FontSize" Value="14px"/>
   <Setter Property="BorderBrush" Value="#FFFFFFFF"/>
   <Setter Property="BorderThickness" Value="1"/>
   <Setter Property="Foreground" Value="#FFFFFF"/>
   <Setter Property="Background" >
    <Setter.Value>
     <LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
      <GradientStop Color="#008A00" Offset="0"/>
     </LinearGradientBrush>
    </Setter.Value>
   </Setter>
   <Style.Triggers>
    <MultiDataTrigger>
     <MultiDataTrigger.Conditions>
      <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
      <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
     </MultiDataTrigger.Conditions>
     <Setter Property="Visibility" Value="Visible"/>
     <Setter Property="Width" Value="120" />
     <Setter Property="Margin" Value="14,7,14,14" />
    </MultiDataTrigger>
    <MultiDataTrigger>
     <MultiDataTrigger.Conditions>
      <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
      <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
     </MultiDataTrigger.Conditions>
     <Setter Property="Visibility" Value="Visible"/>
     <Setter Property="Width" Value="240" />
     <Setter Property="Margin" Value="14,14,14,14" />
    </MultiDataTrigger>
    <DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
     <Setter Property="Visibility" Value="Hidden" />
    </DataTrigger>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     <Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
     <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
    </DataTrigger>
    <Trigger Property="IsMouseOver" Value="True">
     <Setter Property="Foreground" Value="{DynamicResource HighlightedButtonForegroundColor}" />
     <Setter Property="Background" Value="{DynamicResource HighlightedButtonBackgroundColor}"/>
     <Setter Property="Cursor" Value="Hand" />
    </Trigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="RejectButton" TargetType="{x:Type Button}">
   <Setter Property="OverridesDefaultStyle" Value="False"/>
   <Setter Property="FontSize" Value="14px"/>
   <Setter Property="BorderBrush" Value="#FFFFFFFF"/>
   <Setter Property="BorderThickness" Value="1"/>
   <Setter Property="Foreground" Value="#FFFFFF"/>
   <Setter Property="Background" >
    <Setter.Value>
     <LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
      <GradientStop Color="#BF0900" Offset="0"/>
     </LinearGradientBrush>
    </Setter.Value>
   </Setter>
   <Style.Triggers>
    <MultiDataTrigger>
     <MultiDataTrigger.Conditions>
      <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
      <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
     </MultiDataTrigger.Conditions>
     <Setter Property="Visibility" Value="Visible"/>
     <Setter Property="Width" Value="119" />
     <Setter Property="Margin" Value="0,7,13,14" />
    </MultiDataTrigger>
    <MultiDataTrigger>
     <MultiDataTrigger.Conditions>
      <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
      <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
     </MultiDataTrigger.Conditions>
     <Setter Property="Visibility" Value="Visible"/>
     <Setter Property="Width" Value="240" />
     <Setter Property="Margin" Value="14,14,14,14" />
    </MultiDataTrigger>
    <DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
     <Setter Property="Visibility" Value="Hidden" />
    </DataTrigger>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     <Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
     <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
    </DataTrigger>
    <Trigger Property="IsMouseOver" Value="True">
     <Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
     <Setter Property="Background" Value="{DynamicResource HCButtonBorderColor}"/>
     <Setter Property="Cursor" Value="Hand" />
    </Trigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="BaseTextStyle" TargetType="{x:Type TextBlock}">
   <Setter Property="HorizontalAlignment" Value="Left" />
   <Setter Property="VerticalAlignment" Value="Center" />
   <Setter Property="FontSize" Value="14" />
   <Setter Property="TextTrimming" Value="WordEllipsis" />
   <Setter Property="FontFamily" Value="Segoe UI" />
   <Setter Property="LineHeight" Value="16" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="LabelTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
   <Setter Property="Foreground" Value="#D8D8D8"/>
   <Setter Property="Margin" Value="0,0,0,11" />
   <Setter Property="FontWeight" Value="Regular" />
  </Style>

  <Style x:Key="TextBlockStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
   <Setter Property="Foreground" Value="#FFFFFF"/>
   <Setter Property="Margin" Value="0,0,0,11" />
   <Setter Property="FontWeight" Value="SemiBold" />
   <Style.Triggers>
    <Trigger Property="Text" Value="">
     <Setter Property="Visibility" Value="Collapsed" />
    </Trigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="DefaultTextForegroundStyle" TargetType="{x:Type TextBlock}" >
   <Setter Property="Foreground" Value="#FFFFFF"/>
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="ButtonTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}">
   <Style.Triggers>
    <Trigger Property="IsMouseOver" Value="True">
     <Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
    </Trigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="JobTitleLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source = {StaticResource jobTitle }}" Value="">
     <Setter Property="Visibility" Value="Collapsed"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
  <Style x:Key="EmailLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source = {StaticResource email }}" Value="">
     <Setter Property="Visibility" Value="Collapsed"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
  <Style x:Key="CityLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source = {StaticResource city }}" Value="">
     <Setter Property="Visibility" Value="Collapsed"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
  <Style x:Key="StateLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source = {StaticResource state }}" Value="">
     <Setter Property="Visibility" Value="Collapsed"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
  <Style x:Key="DesignationTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}" >
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source = {StaticResource designation }}" Value="">
     <Setter Property="Visibility" Value="Collapsed"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
 </Grid.Resources>

 <Grid.RowDefinitions>
  <RowDefinition Height="auto" />
  <RowDefinition Height="auto" />
  <RowDefinition Height="28" />
  <RowDefinition Height="86" />
  <RowDefinition Height="1" />
  <RowDefinition Height="auto" />
  <RowDefinition Height="auto" />
  <RowDefinition Height="auto" />
 </Grid.RowDefinitions>
 <!-- Max Sessions Warning Message -->
 <Grid Style="{StaticResource WarningMessageBackgroundStyle}" Grid.Row="0" Height="auto">
  <Grid.ColumnDefinitions>
   <ColumnDefinition Width="38"/>
   <ColumnDefinition Width="242"/>
  </Grid.ColumnDefinitions>
  <Image Style="{StaticResource WarningImageLogo}" Source="{Binding Source=new_omni_toast_warning_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />
  <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Grid.Column="1" Margin="0,14,14,15"  HorizontalAlignment="Left" Text="[[$Resources.MaxSessionsWarningForIncomingRequest]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" TextWrapping="WrapWithOverflow" FontFamily="Segoe UI"  LineHeight="19" />
 </Grid>
 <!-- Separator line -->
 <Grid Style="{StaticResource WarningMessageBorderStyle}" Grid.Row="1" Height="1" Opacity="1">
  <Grid.RowDefinitions>
   <RowDefinition Height="1" />
  </Grid.RowDefinitions>
 </Grid>

 <!-- Notification Timeout Text -->
 <Grid Style="{StaticResource showAutoAcceptMesage}" Grid.Row="2" Height="28">
  <Grid.RowDefinitions>
   <RowDefinition Height="28" />
  </Grid.RowDefinitions>
  <StackPanel Margin="14,4,14,5"  Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.AutoAcceptRequestTimeoutText]] " HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutUnit]]" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
  </StackPanel>
 </Grid>

 <Grid Style="{StaticResource hideAutoAcceptMesage}" Grid.Row="2" Height="28">
  <Grid.RowDefinitions>
   <RowDefinition Height="28" />
  </Grid.RowDefinitions>
  <StackPanel Margin="14,4,14,5"  Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutText]]" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
  </StackPanel>
 </Grid>


 <!-- Chat Request From -->
 <Grid Grid.Row="3" Height="auto" >

  <Grid.ColumnDefinitions>
   <ColumnDefinition Width="83"/>
   <ColumnDefinition Width="197"/>
  </Grid.ColumnDefinitions>

  <Image Style="{StaticResource ImageLogo}" Source="[[channelIcon]+]" />

  <Grid Grid.Column="1" Margin="20,6,14,3">
   <Grid.RowDefinitions>
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
   </Grid.RowDefinitions>
   <TextBlock Grid.Row="0" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" Text="[[$Scriptlet.ResolveChannelTitle]+]" FontWeight="Regular" VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="14" />
   <TextBlock Grid.Row="1" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" FontWeight="SemiBold" Text="[[from]+]" VerticalAlignment="Center" FontSize="18" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="21"  />
   <TextBlock Grid.Row="2" Style="{StaticResource DesignationTextStyle}"  HorizontalAlignment="Left" Text="{Binding Source={StaticResource designation}}" FontWeight="Regular"  VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="18"  />
  </Grid>

 </Grid>
 <!-- Separator line -->
 <Grid Grid.Row="4" Height="1" Opacity="0.13" >
  <Grid.Resources>
   <Style TargetType="{x:Type Grid}" >
    <Setter Property="Background" Value="#F1F1F1" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
  </Grid.Resources>
  <Grid.RowDefinitions>
   <RowDefinition Height="1" />
  </Grid.RowDefinitions>
 </Grid>

 <!-- Attributes-->
 <Grid Grid.Row="5" Height="auto">
  <Grid.ColumnDefinitions>
   <ColumnDefinition Width="103"/>
   <ColumnDefinition Width="177"/>
  </Grid.ColumnDefinitions>

  <Grid Grid.Column="0" Height="auto" >
   <Grid.Resources>
    <Style TargetType="{x:Type Grid}" >
     <Setter Property="Margin" Value="14,14,11,7" />
     <Style.Triggers>
      <MultiDataTrigger>
       <MultiDataTrigger.Conditions>
        <Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
        <Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
        <Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
        <Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
       </MultiDataTrigger.Conditions>
       <Setter Property="Margin" Value="0,0,0,7" />
      </MultiDataTrigger>
     </Style.Triggers>
    </Style>
   </Grid.Resources>
   <Grid.RowDefinitions>
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
   </Grid.RowDefinitions>
   <TextBlock Style="{StaticResource JobTitleLabelStyle}" Grid.Row="0" Text="[[$Resources.JobTitleLabel]]" />
   <TextBlock Style="{StaticResource EmailLabelStyle}" Grid.Row="1" Text="[[$Resources.EmailLabel]]" />
   <TextBlock Style="{StaticResource CityLabelStyle}" Grid.Row="2" Text="[[$Resources.CityLabel]]" />
   <TextBlock Style="{StaticResource StateLabelStyle}"  Grid.Row="3" Text="[[$Resources.StateLabel]]" />
  </Grid>

  <Grid Grid.Column="1" Height="auto">
   <Grid.Resources>
    <Style TargetType="{x:Type Grid}" >
     <Setter Property="Margin" Value="14,14,11,7" />
     <Style.Triggers>
      <MultiDataTrigger>
       <MultiDataTrigger.Conditions>
        <Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
        <Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
        <Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
        <Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
       </MultiDataTrigger.Conditions>
       <Setter Property="Margin" Value="0,0,0,7" />
      </MultiDataTrigger>
     </Style.Triggers>
    </Style>
   </Grid.Resources>
   <Grid.RowDefinitions>
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
   </Grid.RowDefinitions>
   <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="0" Text="[[jobTitle]+]" />
   <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="1" Text="[[email]+]" />
   <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="2" Text="[[city]+]" />
   <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="3" Text="[[state]+]" />
  </Grid>
 </Grid>
 <!-- Bot Escalation Message -->
 <Grid Grid.Row="6" Height="auto">
	<Grid.Resources>
    <Style TargetType="{x:Type Grid}" >
     <Setter Property="Margin" Value="0,0,0,7" />
	  <Setter Property="Visibility" Value="Hidden" />
     <Style.Triggers>
      <MultiDataTrigger>
       <MultiDataTrigger.Conditions>
        <Condition Binding="{Binding Source = {StaticResource EscalatedFromVirtualAgent }}" Value="True" />
       </MultiDataTrigger.Conditions>
       <Setter Property="Margin" Value="30,0,0,7" />
		<Setter Property="Visibility" Value="Visible" />
      </MultiDataTrigger>
     </Style.Triggers>
    </Style>
   </Grid.Resources>
	<Grid.RowDefinitions>
    <RowDefinition Height="auto" />
   </Grid.RowDefinitions>
	<TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="0" Text="[[$Resources.EscalatedFromVirtualAgentMessage]+]"/>
 </Grid>

 <!-- Accept / Reject Buttons -->
 <Grid Grid.Row="7" Height="auto">
  <Grid.ColumnDefinitions>
   <ColumnDefinition>
    <ColumnDefinition.Style>
     <Style TargetType="{x:Type ColumnDefinition}">
      <Setter Property="Width" Value="148" />
      <Style.Triggers>
       <DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
        <Setter Property="Width" Value="0" />
       </DataTrigger>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
         <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Width" Value="148" />
       </MultiDataTrigger>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
         <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Width" Value="*" />
       </MultiDataTrigger>
      </Style.Triggers>
     </Style>
    </ColumnDefinition.Style>
   </ColumnDefinition>
   <ColumnDefinition>
    <ColumnDefinition.Style>
     <Style TargetType="{x:Type ColumnDefinition}">
      <Setter Property="Width" Value="132" />
      <Style.Triggers>
       <DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
        <Setter Property="Width" Value="0" />
       </DataTrigger>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
         <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Width" Value="132" />
       </MultiDataTrigger>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
         <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Width" Value="*" />
       </MultiDataTrigger>
      </Style.Triggers>
     </Style>
    </ColumnDefinition.Style>
   </ColumnDefinition>
  </Grid.ColumnDefinitions>

  <Button Name="btnAccept" AutomationProperties.Name="[[$Resources.AcceptButtonText]]" Grid.Column="0" Height="40" Style="{StaticResource AcceptButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="CreateCustomerSession?cid=[[cid]+]&amp;from=[[from]+]&amp;isUniqueContactRecognized=[[isUniqueContactRecognized]+]&amp;CRMCONTACTID=[[CRMCONTACTID]+]&amp;CanActivateSession=[[CanActivateSession]+]&amp;SessionTabId=[[SessionTabId]+]">
   <StackPanel Orientation="Horizontal" VerticalAlignment="Center">
    <Image Grid.Column="0" Style="{StaticResource ButtonImage}"  Source="{Binding Source=new_omni_screenpop_accept_icon, Converter={StaticResource CRMImageLoader}}" />
    <TextBlock Grid.Column="1" Text="[[$Resources.AcceptButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
   </StackPanel>
  </Button>

  <Button Name="btnReject" AutomationProperties.Name="[[$Resources.RejectButtonText]]" Grid.Column="1" Height="40" Style="{StaticResource RejectButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="IncomingRequestRejected?cid=[[cid]+]&amp;from=[[from]+]" >
   <StackPanel Orientation="Horizontal" VerticalAlignment="Center">
    <Image Grid.Column="0" Style="{StaticResource ButtonImage}"  Source="{Binding Source=new_omni_screenpop_reject_icon, Converter={StaticResource CRMImageLoader}}" />
    <TextBlock Grid.Column="1" Text="[[$Resources.RejectButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
   </StackPanel>
  </Button>

 </Grid>
</Grid>
</Border>

5. Tallenna lomake.

6. Luo seuraavat lomakkeet toistamalla vaiheet 3–5.

Näytä keskustelun konsultointipyynnön hälytysilmoitus

Kenttä	arvo
Nimi	ConsultRequestPopUpForm
Tilaus	17
Lisäys	Kopioi ja liitä XML-sisältö alla kuvatulla tavalla

<Border xmlns="https://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="https://schemas.microsoft.com/winfx/2006/xaml"
xmlns:CCA="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"
xmlns:Converters="clr-namespace:USDConverters;assembly=USDConverters" xmlns:local="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"  xmlns:System="clr-namespace:System;assembly=mscorlib" BorderThickness="1,1,1,1"
>
 <Border.Resources>
  <SolidColorBrush x:Key="BorderDefaultBrush" Color="#FFF1F1F1"/>
  <SolidColorBrush x:Key="BorderHCBrush" Color="{x:Static SystemColors.WindowFrameColor}"/>
  <Style TargetType="{x:Type Border}">
   <Setter Property="BorderBrush" Value="{DynamicResource BorderDefaultBrush}" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="BorderBrush" Value="{DynamicResource BorderHCBrush}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
 </Border.Resources>

 <Grid Height="auto" Width="280" >
  <Grid.Resources>
   <System:String x:Key="switchvar">[[switchvar]+]</System:String>

   <System:String x:Key="isAccept">[[isAccept]+]</System:String>
   <System:String x:Key="isReject">[[isReject]+]</System:String>
   <System:String x:Key="designation">[[designation]+]</System:String>
   <System:String x:Key="showWarning">[[showWarning]+]</System:String>
   <System:String x:Key="jobTitle">[[jobTitle]+]</System:String>
   <System:String x:Key="email">[[email]+]</System:String>
   <System:String x:Key="city">[[city]+]</System:String>
   <System:String x:Key="state">[[state]+]</System:String>

   <local:CRMImageConverter x:Key="CRMImageLoader" />

   <SolidColorBrush x:Key="HCWindowTextColor" Color="{x:Static SystemColors.WindowTextColor}"/>
   <SolidColorBrush x:Key="HCBackgroundColor" Color="{x:Static SystemColors.WindowColor}"/>
   <SolidColorBrush x:Key="HCButtonBorderColor" Color="{x:Static SystemColors.HighlightColor}"/>
   <SolidColorBrush x:Key="HCWindowHighlightTextColor" Color="{x:Static SystemColors.HighlightTextColor}" />
   <SolidColorBrush x:Key="HighlightedButtonBackgroundColor" Color="{x:Static SystemColors.HighlightColor}"/>
   <SolidColorBrush x:Key="HighlightedButtonForegroundColor" Color="{x:Static SystemColors.HighlightTextColor}" />

   <Style TargetType="{x:Type Grid}">
    <Setter Property="Background" Value="#003D60" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="TimeoutStyle" TargetType="{x:Type Grid}">
    <Setter Property="Background" Value="#003D60" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="ImageLogo" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="56" />
    <Setter Property="Height" Value="56" />
    <Setter Property="Margin" Value="19,4,8,8" />
   </Style>

   <Style x:Key="WarningImageLogo" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="16" />
    <Setter Property="Height" Value="16" />
    <Setter Property="Margin" Value="14,17,8,52" />
   </Style>

   <Style x:Key="ButtonImage" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="16" />
    <Setter Property="Height" Value="16" />
    <Setter Property="HorizontalAlignment" Value="Center" />
    <Setter Property="VerticalAlignment" Value="Center" />
   </Style>
   
   <Style x:Key="headerImage" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="12" />
    <Setter Property="Height" Value="12" />
    <Setter Property="HorizontalAlignment" Value="Center" />
    <Setter Property="VerticalAlignment" Value="Center" />
   </Style>
   
   <Style x:Key="NotificationTimeoutBackgroundStyle" TargetType="{x:Type Grid}">
    <Setter Property="Background" Value="#032D44" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="showAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
    <Setter Property="Visibility" Value="Collapsed"/>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
     </MultiDataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="hideAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
    <Setter Property="Visibility" Value="Visible"/>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Collapsed"/>
     </MultiDataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="WarningMessageVisibilityStyle" TargetType="{x:Type Grid}">
    <Setter Property="Visibility" Value="Collapsed"/>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource showWarning}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
     </MultiDataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="WarningMessageBackgroundStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
    <Setter Property="Background" Value="#003252" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="WarningMessageBorderStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
    <Setter Property="Background" Value="#FFFFFFFF" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="AcceptButton" TargetType="{x:Type Button}">
    <Setter Property="OverridesDefaultStyle" Value="False"/>
    <Setter Property="FontSize" Value="14px"/>
    <Setter Property="BorderBrush" Value="#FFFFFFFF"/>
    <Setter Property="BorderThickness" Value="1"/>
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Setter Property="Background" >
     <Setter.Value>
      <LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
       <GradientStop Color="#008A00" Offset="0"/>
      </LinearGradientBrush>
     </Setter.Value>
    </Setter>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="120" />
      <Setter Property="Margin" Value="14,7,14,14" />
     </MultiDataTrigger>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="240" />
      <Setter Property="Margin" Value="14,14,14,14" />
     </MultiDataTrigger>
     <DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
      <Setter Property="Visibility" Value="Hidden" />
     </DataTrigger>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
      <Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
     <Trigger Property="IsMouseOver" Value="True">
      <Setter Property="Foreground" Value="{DynamicResource HighlightedButtonForegroundColor}" />
      <Setter Property="Background" Value="{DynamicResource HighlightedButtonBackgroundColor}"/>
      <Setter Property="Cursor" Value="Hand" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="RejectButton" TargetType="{x:Type Button}">
    <Setter Property="OverridesDefaultStyle" Value="False"/>
    <Setter Property="FontSize" Value="14px"/>
    <Setter Property="BorderBrush" Value="#FFFFFFFF"/>
    <Setter Property="BorderThickness" Value="1"/>
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Setter Property="Background" >
     <Setter.Value>
      <LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
       <GradientStop Color="#BF0900" Offset="0"/>
      </LinearGradientBrush>
     </Setter.Value>
    </Setter>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="119" />
      <Setter Property="Margin" Value="0,7,13,14" />
     </MultiDataTrigger>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="240" />
      <Setter Property="Margin" Value="14,14,14,14" />
     </MultiDataTrigger>
     <DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
      <Setter Property="Visibility" Value="Hidden" />
     </DataTrigger>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
      <Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
     <Trigger Property="IsMouseOver" Value="True">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
      <Setter Property="Background" Value="{DynamicResource HCButtonBorderColor}"/>
      <Setter Property="Cursor" Value="Hand" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="BaseTextStyle" TargetType="{x:Type TextBlock}">
    <Setter Property="HorizontalAlignment" Value="Left" />
    <Setter Property="VerticalAlignment" Value="Center" />
    <Setter Property="FontSize" Value="14" />
    <Setter Property="TextTrimming" Value="WordEllipsis" />
    <Setter Property="FontFamily" Value="Segoe UI" />
    <Setter Property="LineHeight" Value="16" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="LabelTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
    <Setter Property="Foreground" Value="#D8D8D8"/>
    <Setter Property="Margin" Value="0,0,0,11" />
    <Setter Property="FontWeight" Value="Regular" />
   </Style>

   <Style x:Key="TextBlockStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Setter Property="Margin" Value="0,0,0,11" />
    <Setter Property="FontWeight" Value="SemiBold" />
    <Style.Triggers>
     <Trigger Property="Text" Value="">
      <Setter Property="Visibility" Value="Collapsed" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="DefaultTextForegroundStyle" TargetType="{x:Type TextBlock}" >
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="ButtonTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}">
    <Style.Triggers>
     <Trigger Property="IsMouseOver" Value="True">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="JobTitleLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource jobTitle }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="EmailLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource email }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="CityLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource city }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="StateLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource state }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="DesignationTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}" >
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource designation }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
  </Grid.Resources>

  <Grid.RowDefinitions>
   <RowDefinition Height="auto" />
   <RowDefinition Height="auto" />
   <RowDefinition Height="21" />
   <RowDefinition Height="28" />
   <RowDefinition Height="86" />
   <RowDefinition Height="1" />
   <RowDefinition Height="auto" />
   <RowDefinition Height="auto" />
  </Grid.RowDefinitions>
  <!-- Max Sessions Warning Message -->
  <Grid Style="{StaticResource WarningMessageBackgroundStyle}" Grid.Row="0" Height="auto">
   <Grid.ColumnDefinitions>
    <ColumnDefinition Width="38"/>
    <ColumnDefinition Width="242"/>
   </Grid.ColumnDefinitions>
   <Image Style="{StaticResource WarningImageLogo}" Source="{Binding Source=new_omni_toast_warning_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />
   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Grid.Column="1" Margin="0,14,14,15"  HorizontalAlignment="Left" Text="[[$Resources.MaxSessionsWarningForIncomingRequest]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" TextWrapping="WrapWithOverflow" FontFamily="Segoe UI"  LineHeight="19" />
  </Grid>
  <!-- Separator line -->
  <Grid Style="{StaticResource WarningMessageBorderStyle}" Grid.Row="1" Height="1" Opacity="1">
   <Grid.RowDefinitions>
    <RowDefinition Height="1" />
   </Grid.RowDefinitions>
  </Grid>

  <!-- Consult Request -->
          <Grid Grid.Row="2" Height="21">
            <Grid.Resources>
                <Style TargetType="{x:Type Grid}">
                    <Setter Property="Background" Value="#FFB22912" />
                    <Style.Triggers>
                        <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
                            <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
                        </DataTrigger>
                    </Style.Triggers>
                </Style>
            </Grid.Resources>
            <Grid.ColumnDefinitions>
                <ColumnDefinition Width="34" />
                <ColumnDefinition Width="174" />
                <ColumnDefinition Width="72" />
            </Grid.ColumnDefinitions>
            <Image Grid.Column="0" Style="{StaticResource headerImage}" Source="{Binding Source=new_omni_screenpop_transfer_icon, Converter={StaticResource CRMImageLoader}}" />
            <TextBlock Grid.Column="1" Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.ConsultRequest]]" HorizontalAlignment="Left" FontWeight="SemiBold" VerticalAlignment="Center" FontSize="11" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="13" />
        </Grid>
  
  <!-- Notification Timeout Text -->
  <Grid Style="{StaticResource showAutoAcceptMesage}" Grid.Row="3" Height="28">
   <Grid.RowDefinitions>
    <RowDefinition Height="28" />
   </Grid.RowDefinitions>
   <StackPanel Margin="14,4,14,5"  Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.AutoAcceptRequestTimeoutText]] " HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutUnit]]" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   </StackPanel>
  </Grid>

  <Grid Style="{StaticResource hideAutoAcceptMesage}" Grid.Row="3" Height="28">
   <Grid.RowDefinitions>
    <RowDefinition Height="28" />
   </Grid.RowDefinitions>
   <StackPanel Margin="14,4,14,5"  Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutText]]" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   </StackPanel>
  </Grid>


  <!-- Chat Request From -->
  <Grid Grid.Row="4" Height="auto" >

   <Grid.ColumnDefinitions>
    <ColumnDefinition Width="83"/>
    <ColumnDefinition Width="197"/>
   </Grid.ColumnDefinitions>

   <Image Style="{StaticResource ImageLogo}" Source="{Binding Source=new_omni_screenpop_incomingchat_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />

   <Grid Grid.Column="1" Margin="20,6,14,3">
    <Grid.RowDefinitions>
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
    </Grid.RowDefinitions>
    <TextBlock Grid.Row="0" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" Text="[[$Resources.ChatRequestTitle]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="14" />
    <TextBlock Grid.Row="1" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" FontWeight="SemiBold" Text="[[from]+]" VerticalAlignment="Center" FontSize="18" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="21"  />
    <TextBlock Grid.Row="2" Style="{StaticResource DesignationTextStyle}"  HorizontalAlignment="Left" Text="{Binding Source={StaticResource designation}}" FontWeight="Regular"  VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="18"  />
   </Grid>

  </Grid>
  <!-- Separator line -->
  <Grid Grid.Row="5" Height="1" Opacity="0.13" >
   <Grid.Resources>
    <Style TargetType="{x:Type Grid}" >
     <Setter Property="Background" Value="#F1F1F1" />
     <Style.Triggers>
      <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
       <Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
      </DataTrigger>
     </Style.Triggers>
    </Style>
   </Grid.Resources>
   <Grid.RowDefinitions>
    <RowDefinition Height="1" />
   </Grid.RowDefinitions>
  </Grid>

  <!-- Attributes-->
  <Grid Grid.Row="6" Height="auto">
   <Grid.ColumnDefinitions>
    <ColumnDefinition Width="103"/>
    <ColumnDefinition Width="177"/>
   </Grid.ColumnDefinitions>

   <Grid Grid.Column="0" Height="auto" >
    <Grid.Resources>
     <Style TargetType="{x:Type Grid}" >
      <Setter Property="Margin" Value="14,14,11,7" />
      <Style.Triggers>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Margin" Value="0,0,0,7" />
       </MultiDataTrigger>
      </Style.Triggers>
     </Style>
    </Grid.Resources>
    <Grid.RowDefinitions>
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
    </Grid.RowDefinitions>
    <TextBlock Style="{StaticResource JobTitleLabelStyle}" Grid.Row="0" Text="[[$Resources.JobTitleLabel]]" />
    <TextBlock Style="{StaticResource EmailLabelStyle}" Grid.Row="1" Text="[[$Resources.EmailLabel]]" />
    <TextBlock Style="{StaticResource CityLabelStyle}" Grid.Row="2" Text="[[$Resources.CityLabel]]" />
    <TextBlock Style="{StaticResource StateLabelStyle}"  Grid.Row="3" Text="[[$Resources.StateLabel]]" />
   </Grid>

   <Grid Grid.Column="1" Height="auto">
    <Grid.Resources>
     <Style TargetType="{x:Type Grid}" >
      <Setter Property="Margin" Value="14,14,11,7" />
      <Style.Triggers>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Margin" Value="0,0,0,7" />
       </MultiDataTrigger>
      </Style.Triggers>
     </Style>
    </Grid.Resources>
    <Grid.RowDefinitions>
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
    </Grid.RowDefinitions>
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="0" Text="[[jobTitle]+]" />
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="1" Text="[[email]+]" />
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="2" Text="[[city]+]" />
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="3" Text="[[state]+]" />
   </Grid>
  </Grid>

  <!-- Accept / Reject Buttons -->
  <Grid Grid.Row="7" Height="auto">
   <Grid.ColumnDefinitions>
    <ColumnDefinition>
     <ColumnDefinition.Style>
      <Style TargetType="{x:Type ColumnDefinition}">
       <Setter Property="Width" Value="148" />
       <Style.Triggers>
        <DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
         <Setter Property="Width" Value="0" />
        </DataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="148" />
        </MultiDataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="*" />
        </MultiDataTrigger>
       </Style.Triggers>
      </Style>
     </ColumnDefinition.Style>
    </ColumnDefinition>
    <ColumnDefinition>
     <ColumnDefinition.Style>
      <Style TargetType="{x:Type ColumnDefinition}">
       <Setter Property="Width" Value="132" />
       <Style.Triggers>
        <DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
         <Setter Property="Width" Value="0" />
        </DataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="132" />
        </MultiDataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="*" />
        </MultiDataTrigger>
       </Style.Triggers>
      </Style>
     </ColumnDefinition.Style>
    </ColumnDefinition>
   </Grid.ColumnDefinitions>

   <Button Name="btnAccept" AutomationProperties.Name="[[$Resources.AcceptButtonText]]" Grid.Column="0" Height="40" Style="{StaticResource AcceptButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="CreateCustomerSession?cid=[[cid]+]&amp;from=[[from]+]&amp;isUniqueContactRecognized=[[isUniqueContactRecognized]+]&amp;CRMCONTACTID=[[CRMCONTACTID]+]&amp;CanActivateSession=[[CanActivateSession]+]&amp;SessionTabId=[[SessionTabId]+]">
    <StackPanel Orientation="Horizontal" VerticalAlignment="Center">
     <Image Grid.Column="0" Style="{StaticResource ButtonImage}"  Source="{Binding Source=new_omni_screenpop_accept_icon, Converter={StaticResource CRMImageLoader}}" />
     <TextBlock Grid.Column="1" Text="[[$Resources.AcceptButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
    </StackPanel>
   </Button>

   <Button Name="btnReject" AutomationProperties.Name="[[$Resources.RejectButtonText]]" Grid.Column="1" Height="40" Style="{StaticResource RejectButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="IncomingRequestRejected?cid=[[cid]+]&amp;from=[[from]+]" >
    <StackPanel Orientation="Horizontal" VerticalAlignment="Center">
     <Image Grid.Column="0" Style="{StaticResource ButtonImage}"  Source="{Binding Source=new_omni_screenpop_reject_icon, Converter={StaticResource CRMImageLoader}}" />
     <TextBlock Grid.Column="1" Text="[[$Resources.RejectButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
    </StackPanel>
   </Button>

  </Grid>
 </Grid>
</Border>

Näytä keskustelun siirtopyynnön hälytysilmoitus

Kenttä	arvo
Nimi	ChatTransferRequestPopUpForm
Tilaus	20
Lisäys	Kopioi ja liitä XML-sisältö alla kuvatulla tavalla

<Border xmlns="https://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="https://schemas.microsoft.com/winfx/2006/xaml"
xmlns:CCA="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"
xmlns:Converters="clr-namespace:USDConverters;assembly=USDConverters" xmlns:local="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"  xmlns:System="clr-namespace:System;assembly=mscorlib" BorderThickness="1,1,1,1"
>
 <Border.Resources>
  <SolidColorBrush x:Key="BorderDefaultBrush" Color="#FFF1F1F1"/>
  <SolidColorBrush x:Key="BorderHCBrush" Color="{x:Static SystemColors.WindowFrameColor}"/>
  <Style TargetType="{x:Type Border}">
   <Setter Property="BorderBrush" Value="{DynamicResource BorderDefaultBrush}" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="BorderBrush" Value="{DynamicResource BorderHCBrush}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
 </Border.Resources>

 <Grid Height="auto" Width="280" >
  <Grid.Resources>
   <System:String x:Key="switchvar">[[switchvar]+]</System:String>

   <System:String x:Key="isAccept">[[isAccept]+]</System:String>
   <System:String x:Key="isReject">[[isReject]+]</System:String>
   <System:String x:Key="designation">[[designation]+]</System:String>
   <System:String x:Key="showWarning">[[showWarning]+]</System:String>
   <System:String x:Key="jobTitle">[[jobTitle]+]</System:String>
   <System:String x:Key="email">[[email]+]</System:String>
   <System:String x:Key="city">[[city]+]</System:String>
   <System:String x:Key="state">[[state]+]</System:String>

   <local:CRMImageConverter x:Key="CRMImageLoader" />

   <SolidColorBrush x:Key="HCWindowTextColor" Color="{x:Static SystemColors.WindowTextColor}"/>
   <SolidColorBrush x:Key="HCBackgroundColor" Color="{x:Static SystemColors.WindowColor}"/>
   <SolidColorBrush x:Key="HCButtonBorderColor" Color="{x:Static SystemColors.HighlightColor}"/>
   <SolidColorBrush x:Key="HCWindowHighlightTextColor" Color="{x:Static SystemColors.HighlightTextColor}" />
   <SolidColorBrush x:Key="HighlightedButtonBackgroundColor" Color="{x:Static SystemColors.HighlightColor}"/>
   <SolidColorBrush x:Key="HighlightedButtonForegroundColor" Color="{x:Static SystemColors.HighlightTextColor}" />

   <Style TargetType="{x:Type Grid}">
    <Setter Property="Background" Value="#003D60" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="TimeoutStyle" TargetType="{x:Type Grid}">
    <Setter Property="Background" Value="#003D60" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="ImageLogo" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="56" />
    <Setter Property="Height" Value="56" />
    <Setter Property="Margin" Value="19,4,8,8" />
   </Style>

   <Style x:Key="WarningImageLogo" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="16" />
    <Setter Property="Height" Value="16" />
    <Setter Property="Margin" Value="14,17,8,52" />
   </Style>

   <Style x:Key="ButtonImage" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="16" />
    <Setter Property="Height" Value="16" />
    <Setter Property="HorizontalAlignment" Value="Center" />
    <Setter Property="VerticalAlignment" Value="Center" />
   </Style>
   
   <Style x:Key="headerImage" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="12" />
    <Setter Property="Height" Value="12" />
    <Setter Property="HorizontalAlignment" Value="Center" />
    <Setter Property="VerticalAlignment" Value="Center" />
   </Style>
   
   <Style x:Key="NotificationTimeoutBackgroundStyle" TargetType="{x:Type Grid}">
    <Setter Property="Background" Value="#032D44" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="showAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
    <Setter Property="Visibility" Value="Collapsed"/>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
     </MultiDataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="hideAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
    <Setter Property="Visibility" Value="Visible"/>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Collapsed"/>
     </MultiDataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="WarningMessageVisibilityStyle" TargetType="{x:Type Grid}">
    <Setter Property="Visibility" Value="Collapsed"/>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource showWarning}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
     </MultiDataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="WarningMessageBackgroundStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
    <Setter Property="Background" Value="#003252" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="WarningMessageBorderStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
    <Setter Property="Background" Value="#FFFFFFFF" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="AcceptButton" TargetType="{x:Type Button}">
    <Setter Property="OverridesDefaultStyle" Value="False"/>
    <Setter Property="FontSize" Value="14px"/>
    <Setter Property="BorderBrush" Value="#FFFFFFFF"/>
    <Setter Property="BorderThickness" Value="1"/>
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Setter Property="Background" >
     <Setter.Value>
      <LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
       <GradientStop Color="#008A00" Offset="0"/>
      </LinearGradientBrush>
     </Setter.Value>
    </Setter>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="120" />
      <Setter Property="Margin" Value="14,7,14,14" />
     </MultiDataTrigger>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="240" />
      <Setter Property="Margin" Value="14,14,14,14" />
     </MultiDataTrigger>
     <DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
      <Setter Property="Visibility" Value="Hidden" />
     </DataTrigger>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
      <Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
     <Trigger Property="IsMouseOver" Value="True">
      <Setter Property="Foreground" Value="{DynamicResource HighlightedButtonForegroundColor}" />
      <Setter Property="Background" Value="{DynamicResource HighlightedButtonBackgroundColor}"/>
      <Setter Property="Cursor" Value="Hand" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="RejectButton" TargetType="{x:Type Button}">
    <Setter Property="OverridesDefaultStyle" Value="False"/>
    <Setter Property="FontSize" Value="14px"/>
    <Setter Property="BorderBrush" Value="#FFFFFFFF"/>
    <Setter Property="BorderThickness" Value="1"/>
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Setter Property="Background" >
     <Setter.Value>
      <LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
       <GradientStop Color="#BF0900" Offset="0"/>
      </LinearGradientBrush>
     </Setter.Value>
    </Setter>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="119" />
      <Setter Property="Margin" Value="0,7,13,14" />
     </MultiDataTrigger>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="240" />
      <Setter Property="Margin" Value="14,14,14,14" />
     </MultiDataTrigger>
     <DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
      <Setter Property="Visibility" Value="Hidden" />
     </DataTrigger>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
      <Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
     <Trigger Property="IsMouseOver" Value="True">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
      <Setter Property="Background" Value="{DynamicResource HCButtonBorderColor}"/>
      <Setter Property="Cursor" Value="Hand" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="BaseTextStyle" TargetType="{x:Type TextBlock}">
    <Setter Property="HorizontalAlignment" Value="Left" />
    <Setter Property="VerticalAlignment" Value="Center" />
    <Setter Property="FontSize" Value="14" />
    <Setter Property="TextTrimming" Value="WordEllipsis" />
    <Setter Property="FontFamily" Value="Segoe UI" />
    <Setter Property="LineHeight" Value="16" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="LabelTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
    <Setter Property="Foreground" Value="#D8D8D8"/>
    <Setter Property="Margin" Value="0,0,0,11" />
    <Setter Property="FontWeight" Value="Regular" />
   </Style>

   <Style x:Key="TextBlockStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Setter Property="Margin" Value="0,0,0,11" />
    <Setter Property="FontWeight" Value="SemiBold" />
    <Style.Triggers>
     <Trigger Property="Text" Value="">
      <Setter Property="Visibility" Value="Collapsed" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="DefaultTextForegroundStyle" TargetType="{x:Type TextBlock}" >
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="ButtonTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}">
    <Style.Triggers>
     <Trigger Property="IsMouseOver" Value="True">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="JobTitleLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource jobTitle }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="EmailLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource email }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="CityLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource city }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="StateLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource state }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="DesignationTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}" >
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource designation }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
  </Grid.Resources>

  <Grid.RowDefinitions>
   <RowDefinition Height="auto" />
   <RowDefinition Height="auto" />
   <RowDefinition Height="21" />
   <RowDefinition Height="28" />
   <RowDefinition Height="86" />
   <RowDefinition Height="1" />
   <RowDefinition Height="auto" />
   <RowDefinition Height="auto" />
  </Grid.RowDefinitions>
  <!-- Max Sessions Warning Message -->
  <Grid Style="{StaticResource WarningMessageBackgroundStyle}" Grid.Row="0" Height="auto">
   <Grid.ColumnDefinitions>
    <ColumnDefinition Width="38"/>
    <ColumnDefinition Width="242"/>
   </Grid.ColumnDefinitions>
   <Image Style="{StaticResource WarningImageLogo}" Source="{Binding Source=new_omni_toast_warning_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />
   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Grid.Column="1" Margin="0,14,14,15"  HorizontalAlignment="Left" Text="[[$Resources.MaxSessionsWarningForIncomingRequest]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" TextWrapping="WrapWithOverflow" FontFamily="Segoe UI"  LineHeight="19" />
  </Grid>
  <!-- Separator line -->
  <Grid Style="{StaticResource WarningMessageBorderStyle}" Grid.Row="1" Height="1" Opacity="1">
   <Grid.RowDefinitions>
    <RowDefinition Height="1" />
   </Grid.RowDefinitions>
  </Grid>

  <!-- Transfer Request -->
          <Grid Grid.Row="2" Height="21">
            <Grid.Resources>
                <Style TargetType="{x:Type Grid}">
                    <Setter Property="Background" Value="#000000" />
                    <Style.Triggers>
                        <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
                            <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
                        </DataTrigger>
                    </Style.Triggers>
                </Style>
            </Grid.Resources>
            <Grid.ColumnDefinitions>
                <ColumnDefinition Width="34" />
                <ColumnDefinition Width="174" />
                <ColumnDefinition Width="72" />
            </Grid.ColumnDefinitions>
            <Image Grid.Column="0" Style="{StaticResource headerImage}" Source="{Binding Source=new_omni_screenpop_transfer_icon, Converter={StaticResource CRMImageLoader}}" />
            <TextBlock Grid.Column="1" Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.TransferRequest]]" HorizontalAlignment="Left" FontWeight="SemiBold" VerticalAlignment="Center" FontSize="11" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="13" />
        </Grid>
  
  <!-- Notification Timeout Text -->
  <Grid Style="{StaticResource showAutoAcceptMesage}" Grid.Row="3" Height="28">
   <Grid.RowDefinitions>
    <RowDefinition Height="28" />
   </Grid.RowDefinitions>
   <StackPanel Margin="14,4,14,5"  Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.AutoAcceptRequestTimeoutText]] " HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutUnit]]" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   </StackPanel>
  </Grid>

  <Grid Style="{StaticResource hideAutoAcceptMesage}" Grid.Row="3" Height="28">
   <Grid.RowDefinitions>
    <RowDefinition Height="28" />
   </Grid.RowDefinitions>
   <StackPanel Margin="14,4,14,5"  Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutText]]" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   </StackPanel>
  </Grid>


  <!-- Chat Request From -->
  <Grid Grid.Row="4" Height="auto" >

   <Grid.ColumnDefinitions>
    <ColumnDefinition Width="83"/>
    <ColumnDefinition Width="197"/>
   </Grid.ColumnDefinitions>

   <Image Style="{StaticResource ImageLogo}" Source="{Binding Source=new_omni_screenpop_incomingchat_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />

   <Grid Grid.Column="1" Margin="20,6,14,3">
    <Grid.RowDefinitions>
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
    </Grid.RowDefinitions>
    <TextBlock Grid.Row="0" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" Text="[[$Resources.ChatRequestTitle]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="14" />
    <TextBlock Grid.Row="1" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" FontWeight="SemiBold" Text="[[from]+]" VerticalAlignment="Center" FontSize="18" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="21"  />
    <TextBlock Grid.Row="2" Style="{StaticResource DesignationTextStyle}"  HorizontalAlignment="Left" Text="{Binding Source={StaticResource designation}}" FontWeight="Regular"  VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="18"  />
   </Grid>

  </Grid>
  <!-- Separator line -->
  <Grid Grid.Row="5" Height="1" Opacity="0.13" >
   <Grid.Resources>
    <Style TargetType="{x:Type Grid}" >
     <Setter Property="Background" Value="#F1F1F1" />
     <Style.Triggers>
      <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
       <Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
      </DataTrigger>
     </Style.Triggers>
    </Style>
   </Grid.Resources>
   <Grid.RowDefinitions>
    <RowDefinition Height="1" />
   </Grid.RowDefinitions>
  </Grid>

  <!-- Attributes-->
  <Grid Grid.Row="6" Height="auto">
   <Grid.ColumnDefinitions>
    <ColumnDefinition Width="103"/>
    <ColumnDefinition Width="177"/>
   </Grid.ColumnDefinitions>

   <Grid Grid.Column="0" Height="auto" >
    <Grid.Resources>
     <Style TargetType="{x:Type Grid}" >
      <Setter Property="Margin" Value="14,14,11,7" />
      <Style.Triggers>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Margin" Value="0,0,0,7" />
       </MultiDataTrigger>
      </Style.Triggers>
     </Style>
    </Grid.Resources>
    <Grid.RowDefinitions>
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
    </Grid.RowDefinitions>
    <TextBlock Style="{StaticResource JobTitleLabelStyle}" Grid.Row="0" Text="[[$Resources.JobTitleLabel]]" />
    <TextBlock Style="{StaticResource EmailLabelStyle}" Grid.Row="1" Text="[[$Resources.EmailLabel]]" />
    <TextBlock Style="{StaticResource CityLabelStyle}" Grid.Row="2" Text="[[$Resources.CityLabel]]" />
    <TextBlock Style="{StaticResource StateLabelStyle}"  Grid.Row="3" Text="[[$Resources.StateLabel]]" />
   </Grid>

   <Grid Grid.Column="1" Height="auto">
    <Grid.Resources>
     <Style TargetType="{x:Type Grid}" >
      <Setter Property="Margin" Value="14,14,11,7" />
      <Style.Triggers>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Margin" Value="0,0,0,7" />
       </MultiDataTrigger>
      </Style.Triggers>
     </Style>
    </Grid.Resources>
    <Grid.RowDefinitions>
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
    </Grid.RowDefinitions>
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="0" Text="[[jobTitle]+]" />
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="1" Text="[[email]+]" />
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="2" Text="[[city]+]" />
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="3" Text="[[state]+]" />
   </Grid>
  </Grid>

  <!-- Accept / Reject Buttons -->
  <Grid Grid.Row="7" Height="auto">
   <Grid.ColumnDefinitions>
    <ColumnDefinition>
     <ColumnDefinition.Style>
      <Style TargetType="{x:Type ColumnDefinition}">
       <Setter Property="Width" Value="148" />
       <Style.Triggers>
        <DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
         <Setter Property="Width" Value="0" />
        </DataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="148" />
        </MultiDataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="*" />
        </MultiDataTrigger>
       </Style.Triggers>
      </Style>
     </ColumnDefinition.Style>
    </ColumnDefinition>
    <ColumnDefinition>
     <ColumnDefinition.Style>
      <Style TargetType="{x:Type ColumnDefinition}">
       <Setter Property="Width" Value="132" />
       <Style.Triggers>
        <DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
         <Setter Property="Width" Value="0" />
        </DataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="132" />
        </MultiDataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="*" />
        </MultiDataTrigger>
       </Style.Triggers>
      </Style>
     </ColumnDefinition.Style>
    </ColumnDefinition>
   </Grid.ColumnDefinitions>

   <Button  Name="btnAccept" AutomationProperties.Name="[[$Resources.AcceptButtonText]]" Grid.Column="0" Height="40" Style="{StaticResource AcceptButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="CreateCustomerSession?cid=[[cid]+]&amp;from=[[from]+]&amp;isUniqueContactRecognized=[[isUniqueContactRecognized]+]&amp;CRMCONTACTID=[[CRMCONTACTID]+]&amp;CanActivateSession=[[CanActivateSession]+]&amp;SessionTabId=[[SessionTabId]+]">
    <StackPanel Orientation="Horizontal" VerticalAlignment="Center">
     <Image Grid.Column="0" Style="{StaticResource ButtonImage}"  Source="{Binding Source=new_omni_screenpop_accept_icon, Converter={StaticResource CRMImageLoader}}" />
     <TextBlock Grid.Column="1" Text="[[$Resources.AcceptButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
    </StackPanel>
   </Button>

   <Button Name="btnReject" AutomationProperties.Name="[[$Resources.RejectButtonText]]" Grid.Column="1" Height="40" Style="{StaticResource RejectButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="IncomingRequestRejected?cid=[[cid]+]&amp;from=[[from]+]" >
    <StackPanel Orientation="Horizontal" VerticalAlignment="Center">
     <Image Grid.Column="0" Style="{StaticResource ButtonImage}"  Source="{Binding Source=new_omni_screenpop_reject_icon, Converter={StaticResource CRMImageLoader}}" />
     <TextBlock Grid.Column="1" Text="[[$Resources.RejectButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
    </StackPanel>
   </Button>

  </Grid>
 </Grid>
</Border>

Seuraava ohjeaihe: Vaihe 2: Luo isännöidyt ohjausobjektit

Katso myös

• Asiakaspalvelijoiden ilmoitusten määrittäminen
• Vaihe 3: Luo omnikanavan hälytysilmoitukseen liittyvä toimintokutsu
• Vaihe 4: Liitä omnikanavan hälytysilmoitukseen liittyvät toimintokutsut tapahtumiin
• Vaihe 5: Lisää asiakaspalvelijan ja valvojan määrityksiin isännöity ohjausobjekti, tapahtumat ja toimintokutsut
• Ilmoitusruudun määrittäminen Unified Service Deskissä