Paso 1: Crear formularios para definir el diseño y el comportamiento de la notificación

La Plataforma omnicanal para Customer Service ofrece un conjunto de funciones que extienden la potencia de Dynamics 365 Customer Service Enterprise con el que las organizaciones pueden conectarse e interactuar de forma instantánea con sus clientes en distintos canales de mensajería digital. Se necesitan una licencia adicional para acceder a la Plataforma omnicanal para Customer Service. Para más información, consulte las páginas Descripción general de precios de Dynamics 365 Customer Service y Plan de precios de Dynamics 365 Customer Service.

El tema describe cómo definir el diseño y el comportamiento de la notificación de alertas.

Requisitos previos

• Debe disponer de los permisos necesarios de Dynamics 365 Customer Service para configurar Unified Service Desk y acceder a las entidades requeridas de Dynamics 365 Customer Service. Más información: Administración del acceso en Unified Service Desk

• Debe saber estar familiarizado con los siguientes conceptos en Unified Service Desk:

  • Controles hospedados de Unified Service Desk

  • Estos tres tipos de controles hospedados: Administrador de conexiones, Administrador global y Diseño de panel. Más información: Referencia de tipos de controles hospedados, acciones y eventos en Unified Service Desk

  • Filtre el acceso mediante Unified Service Desk. Más información: Administrar el acceso utilizando la configuración de Unified Service Desk

Crear formularios

1. Inicie sesión en la instancia de Dynamics 365.

2. Seleccione la flecha abajo junto a Dynamics 365.

3. Seleccione Administrador de Unified Service Desk.

4. Seleccione Formularios y seleccione + Nuevo.

5. En el nuevo formulario, especifique los detalles.

   Campo	valor
   Nombre	SimpleChatRequestPopupForm
   Pedido	10
   Marcado	Copie y pegue el contenido XML como se muestra a continuación

  <Border xmlns="https://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="https://schemas.microsoft.com/winfx/2006/xaml"
xmlns:CCA="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"
xmlns:Converters="clr-namespace:USDConverters;assembly=USDConverters" xmlns:local="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"  xmlns:System="clr-namespace:System;assembly=mscorlib" BorderThickness="1,1,1,1"
>
<Border.Resources>
 <SolidColorBrush x:Key="BorderDefaultBrush" Color="#FFF1F1F1"/>
 <SolidColorBrush x:Key="BorderHCBrush" Color="{x:Static SystemColors.WindowFrameColor}"/>
 <Style TargetType="{x:Type Border}">
  <Setter Property="BorderBrush" Value="{DynamicResource BorderDefaultBrush}" />
  <Style.Triggers>
   <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
    <Setter Property="BorderBrush" Value="{DynamicResource BorderHCBrush}"/>
   </DataTrigger>
  </Style.Triggers>
 </Style>
</Border.Resources>

<Grid Height="auto" Width="280" >
 <Grid.Resources>
  <System:String x:Key="switchvar">[[switchvar]+]</System:String>

  <System:String x:Key="isAccept">[[isAccept]+]</System:String>
  <System:String x:Key="isReject">[[isReject]+]</System:String>
  <System:String x:Key="designation">[[designation]+]</System:String>
  <System:String x:Key="showWarning">[[showWarning]+]</System:String>
  <System:String x:Key="jobTitle">[[jobTitle]+]</System:String>
  <System:String x:Key="email">[[email]+]</System:String>
  <System:String x:Key="city">[[city]+]</System:String>
  <System:String x:Key="state">[[state]+]</System:String>
  <System:String x:Key="EscalatedFromVirtualAgent">[[EscalatedFromVirtualAgent]+]</System:String>

  <local:CRMImageConverter x:Key="CRMImageLoader" />

  <SolidColorBrush x:Key="HCWindowTextColor" Color="{x:Static SystemColors.WindowTextColor}"/>
  <SolidColorBrush x:Key="HCBackgroundColor" Color="{x:Static SystemColors.WindowColor}"/>
  <SolidColorBrush x:Key="HCButtonBorderColor" Color="{x:Static SystemColors.HighlightColor}"/>
  <SolidColorBrush x:Key="HCWindowHighlightTextColor" Color="{x:Static SystemColors.HighlightTextColor}" />
  <SolidColorBrush x:Key="HighlightedButtonBackgroundColor" Color="{x:Static SystemColors.HighlightColor}"/>
  <SolidColorBrush x:Key="HighlightedButtonForegroundColor" Color="{x:Static SystemColors.HighlightTextColor}" />

  <Style TargetType="{x:Type Grid}">
   <Setter Property="Background" Value="#003D60" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="TimeoutStyle" TargetType="{x:Type Grid}">
   <Setter Property="Background" Value="#003D60" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
    </DataTrigger>
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  </Style>

  <Style x:Key="ImageLogo" TargetType="{x:Type Image}">
   <Setter Property="Width" Value="56" />
   <Setter Property="Height" Value="56" />
   <Setter Property="Margin" Value="19,4,8,8" />
  </Style>

  <Style x:Key="WarningImageLogo" TargetType="{x:Type Image}">
   <Setter Property="Width" Value="16" />
   <Setter Property="Height" Value="16" />
   <Setter Property="Margin" Value="14,17,8,52" />
  </Style>

  <Style x:Key="ButtonImage" TargetType="{x:Type Image}">
   <Setter Property="Width" Value="16" />
   <Setter Property="Height" Value="16" />
   <Setter Property="HorizontalAlignment" Value="Center" />
   <Setter Property="VerticalAlignment" Value="Center" />
  </Style>

  <Style x:Key="NotificationTimeoutBackgroundStyle" TargetType="{x:Type Grid}">
   <Setter Property="Background" Value="#032D44" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="showAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
   <Setter Property="Visibility" Value="Collapsed"/>
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    <MultiDataTrigger>
     <MultiDataTrigger.Conditions>
      <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
      <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
     </MultiDataTrigger.Conditions>
     <Setter Property="Visibility" Value="Visible"/>
    </MultiDataTrigger>
   </Style.Triggers>
  </Style>

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   <Setter Property="Visibility" Value="Visible"/>
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     <Setter Property="Visibility" Value="Collapsed"/>
    </MultiDataTrigger>
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  <Style x:Key="WarningMessageVisibilityStyle" TargetType="{x:Type Grid}">
   <Setter Property="Visibility" Value="Collapsed"/>
   <Style.Triggers>
    <MultiDataTrigger>
     <MultiDataTrigger.Conditions>
      <Condition Binding="{Binding Source={StaticResource showWarning}}" Value="TRUE" />
     </MultiDataTrigger.Conditions>
     <Setter Property="Visibility" Value="Visible"/>
    </MultiDataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="WarningMessageBackgroundStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
   <Setter Property="Background" Value="#003252" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
  <Style x:Key="WarningMessageBorderStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
   <Setter Property="Background" Value="#FFFFFFFF" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
    </DataTrigger>
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   <Setter Property="OverridesDefaultStyle" Value="False"/>
   <Setter Property="FontSize" Value="14px"/>
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   <Setter Property="BorderThickness" Value="1"/>
   <Setter Property="Foreground" Value="#FFFFFF"/>
   <Setter Property="Background" >
    <Setter.Value>
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      <GradientStop Color="#008A00" Offset="0"/>
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     <Setter Property="Visibility" Value="Visible"/>
     <Setter Property="Width" Value="120" />
     <Setter Property="Margin" Value="14,7,14,14" />
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    <MultiDataTrigger>
     <MultiDataTrigger.Conditions>
      <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
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     </MultiDataTrigger.Conditions>
     <Setter Property="Visibility" Value="Visible"/>
     <Setter Property="Width" Value="240" />
     <Setter Property="Margin" Value="14,14,14,14" />
    </MultiDataTrigger>
    <DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
     <Setter Property="Visibility" Value="Hidden" />
    </DataTrigger>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     <Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
     <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
    </DataTrigger>
    <Trigger Property="IsMouseOver" Value="True">
     <Setter Property="Foreground" Value="{DynamicResource HighlightedButtonForegroundColor}" />
     <Setter Property="Background" Value="{DynamicResource HighlightedButtonBackgroundColor}"/>
     <Setter Property="Cursor" Value="Hand" />
    </Trigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="RejectButton" TargetType="{x:Type Button}">
   <Setter Property="OverridesDefaultStyle" Value="False"/>
   <Setter Property="FontSize" Value="14px"/>
   <Setter Property="BorderBrush" Value="#FFFFFFFF"/>
   <Setter Property="BorderThickness" Value="1"/>
   <Setter Property="Foreground" Value="#FFFFFF"/>
   <Setter Property="Background" >
    <Setter.Value>
     <LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
      <GradientStop Color="#BF0900" Offset="0"/>
     </LinearGradientBrush>
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      <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
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     <Setter Property="Visibility" Value="Visible"/>
     <Setter Property="Width" Value="119" />
     <Setter Property="Margin" Value="0,7,13,14" />
    </MultiDataTrigger>
    <MultiDataTrigger>
     <MultiDataTrigger.Conditions>
      <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
      <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
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     <Setter Property="Visibility" Value="Visible"/>
     <Setter Property="Width" Value="240" />
     <Setter Property="Margin" Value="14,14,14,14" />
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     <Setter Property="Visibility" Value="Hidden" />
    </DataTrigger>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     <Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
     <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
    </DataTrigger>
    <Trigger Property="IsMouseOver" Value="True">
     <Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
     <Setter Property="Background" Value="{DynamicResource HCButtonBorderColor}"/>
     <Setter Property="Cursor" Value="Hand" />
    </Trigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="BaseTextStyle" TargetType="{x:Type TextBlock}">
   <Setter Property="HorizontalAlignment" Value="Left" />
   <Setter Property="VerticalAlignment" Value="Center" />
   <Setter Property="FontSize" Value="14" />
   <Setter Property="TextTrimming" Value="WordEllipsis" />
   <Setter Property="FontFamily" Value="Segoe UI" />
   <Setter Property="LineHeight" Value="16" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="LabelTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
   <Setter Property="Foreground" Value="#D8D8D8"/>
   <Setter Property="Margin" Value="0,0,0,11" />
   <Setter Property="FontWeight" Value="Regular" />
  </Style>

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   <Setter Property="Foreground" Value="#FFFFFF"/>
   <Setter Property="Margin" Value="0,0,0,11" />
   <Setter Property="FontWeight" Value="SemiBold" />
   <Style.Triggers>
    <Trigger Property="Text" Value="">
     <Setter Property="Visibility" Value="Collapsed" />
    </Trigger>
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   <Setter Property="Foreground" Value="#FFFFFF"/>
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
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  </Style>

  <Style x:Key="ButtonTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}">
   <Style.Triggers>
    <Trigger Property="IsMouseOver" Value="True">
     <Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
    </Trigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="JobTitleLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source = {StaticResource jobTitle }}" Value="">
     <Setter Property="Visibility" Value="Collapsed"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
  <Style x:Key="EmailLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source = {StaticResource email }}" Value="">
     <Setter Property="Visibility" Value="Collapsed"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
  <Style x:Key="CityLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source = {StaticResource city }}" Value="">
     <Setter Property="Visibility" Value="Collapsed"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
  <Style x:Key="StateLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source = {StaticResource state }}" Value="">
     <Setter Property="Visibility" Value="Collapsed"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
  <Style x:Key="DesignationTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}" >
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source = {StaticResource designation }}" Value="">
     <Setter Property="Visibility" Value="Collapsed"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
 </Grid.Resources>

 <Grid.RowDefinitions>
  <RowDefinition Height="auto" />
  <RowDefinition Height="auto" />
  <RowDefinition Height="28" />
  <RowDefinition Height="86" />
  <RowDefinition Height="1" />
  <RowDefinition Height="auto" />
  <RowDefinition Height="auto" />
  <RowDefinition Height="auto" />
 </Grid.RowDefinitions>
 <!-- Max Sessions Warning Message -->
 <Grid Style="{StaticResource WarningMessageBackgroundStyle}" Grid.Row="0" Height="auto">
  <Grid.ColumnDefinitions>
   <ColumnDefinition Width="38"/>
   <ColumnDefinition Width="242"/>
  </Grid.ColumnDefinitions>
  <Image Style="{StaticResource WarningImageLogo}" Source="{Binding Source=new_omni_toast_warning_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />
  <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Grid.Column="1" Margin="0,14,14,15"  HorizontalAlignment="Left" Text="[[$Resources.MaxSessionsWarningForIncomingRequest]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" TextWrapping="WrapWithOverflow" FontFamily="Segoe UI"  LineHeight="19" />
 </Grid>
 <!-- Separator line -->
 <Grid Style="{StaticResource WarningMessageBorderStyle}" Grid.Row="1" Height="1" Opacity="1">
  <Grid.RowDefinitions>
   <RowDefinition Height="1" />
  </Grid.RowDefinitions>
 </Grid>

 <!-- Notification Timeout Text -->
 <Grid Style="{StaticResource showAutoAcceptMesage}" Grid.Row="2" Height="28">
  <Grid.RowDefinitions>
   <RowDefinition Height="28" />
  </Grid.RowDefinitions>
  <StackPanel Margin="14,4,14,5"  Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.AutoAcceptRequestTimeoutText]] " HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutUnit]]" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
  </StackPanel>
 </Grid>

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  <Grid.RowDefinitions>
   <RowDefinition Height="28" />
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  <StackPanel Margin="14,4,14,5"  Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
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   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutText]]" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
  </StackPanel>
 </Grid>


 <!-- Chat Request From -->
 <Grid Grid.Row="3" Height="auto" >

  <Grid.ColumnDefinitions>
   <ColumnDefinition Width="83"/>
   <ColumnDefinition Width="197"/>
  </Grid.ColumnDefinitions>

  <Image Style="{StaticResource ImageLogo}" Source="[[channelIcon]+]" />

  <Grid Grid.Column="1" Margin="20,6,14,3">
   <Grid.RowDefinitions>
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
   </Grid.RowDefinitions>
   <TextBlock Grid.Row="0" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" Text="[[$Scriptlet.ResolveChannelTitle]+]" FontWeight="Regular" VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="14" />
   <TextBlock Grid.Row="1" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" FontWeight="SemiBold" Text="[[from]+]" VerticalAlignment="Center" FontSize="18" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="21"  />
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  </Grid>

 </Grid>
 <!-- Separator line -->
 <Grid Grid.Row="4" Height="1" Opacity="0.13" >
  <Grid.Resources>
   <Style TargetType="{x:Type Grid}" >
    <Setter Property="Background" Value="#F1F1F1" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
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  <Grid.RowDefinitions>
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 <!-- Attributes-->
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  <Grid.ColumnDefinitions>
   <ColumnDefinition Width="103"/>
   <ColumnDefinition Width="177"/>
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   <Grid.Resources>
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     <Setter Property="Margin" Value="14,14,11,7" />
     <Style.Triggers>
      <MultiDataTrigger>
       <MultiDataTrigger.Conditions>
        <Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
        <Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
        <Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
        <Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
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       <Setter Property="Margin" Value="0,0,0,7" />
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    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
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   <TextBlock Style="{StaticResource JobTitleLabelStyle}" Grid.Row="0" Text="[[$Resources.JobTitleLabel]]" />
   <TextBlock Style="{StaticResource EmailLabelStyle}" Grid.Row="1" Text="[[$Resources.EmailLabel]]" />
   <TextBlock Style="{StaticResource CityLabelStyle}" Grid.Row="2" Text="[[$Resources.CityLabel]]" />
   <TextBlock Style="{StaticResource StateLabelStyle}"  Grid.Row="3" Text="[[$Resources.StateLabel]]" />
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  <Grid Grid.Column="1" Height="auto">
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     <Setter Property="Margin" Value="14,14,11,7" />
     <Style.Triggers>
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        <Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
        <Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
        <Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
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   <Grid.RowDefinitions>
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
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   <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="1" Text="[[email]+]" />
   <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="2" Text="[[city]+]" />
   <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="3" Text="[[state]+]" />
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 </Grid>
 <!-- Bot Escalation Message -->
 <Grid Grid.Row="6" Height="auto">
	<Grid.Resources>
    <Style TargetType="{x:Type Grid}" >
     <Setter Property="Margin" Value="0,0,0,7" />
	  <Setter Property="Visibility" Value="Hidden" />
     <Style.Triggers>
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		<Setter Property="Visibility" Value="Visible" />
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	<Grid.RowDefinitions>
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   </Grid.RowDefinitions>
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 </Grid>

 <!-- Accept / Reject Buttons -->
 <Grid Grid.Row="7" Height="auto">
  <Grid.ColumnDefinitions>
   <ColumnDefinition>
    <ColumnDefinition.Style>
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      <Setter Property="Width" Value="148" />
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         <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
         <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Width" Value="*" />
       </MultiDataTrigger>
      </Style.Triggers>
     </Style>
    </ColumnDefinition.Style>
   </ColumnDefinition>
   <ColumnDefinition>
    <ColumnDefinition.Style>
     <Style TargetType="{x:Type ColumnDefinition}">
      <Setter Property="Width" Value="132" />
      <Style.Triggers>
       <DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
        <Setter Property="Width" Value="0" />
       </DataTrigger>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
         <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Width" Value="132" />
       </MultiDataTrigger>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
         <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Width" Value="*" />
       </MultiDataTrigger>
      </Style.Triggers>
     </Style>
    </ColumnDefinition.Style>
   </ColumnDefinition>
  </Grid.ColumnDefinitions>

  <Button Name="btnAccept" AutomationProperties.Name="[[$Resources.AcceptButtonText]]" Grid.Column="0" Height="40" Style="{StaticResource AcceptButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="CreateCustomerSession?cid=[[cid]+]&amp;from=[[from]+]&amp;isUniqueContactRecognized=[[isUniqueContactRecognized]+]&amp;CRMCONTACTID=[[CRMCONTACTID]+]&amp;CanActivateSession=[[CanActivateSession]+]&amp;SessionTabId=[[SessionTabId]+]">
   <StackPanel Orientation="Horizontal" VerticalAlignment="Center">
    <Image Grid.Column="0" Style="{StaticResource ButtonImage}"  Source="{Binding Source=new_omni_screenpop_accept_icon, Converter={StaticResource CRMImageLoader}}" />
    <TextBlock Grid.Column="1" Text="[[$Resources.AcceptButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
   </StackPanel>
  </Button>

  <Button Name="btnReject" AutomationProperties.Name="[[$Resources.RejectButtonText]]" Grid.Column="1" Height="40" Style="{StaticResource RejectButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="IncomingRequestRejected?cid=[[cid]+]&amp;from=[[from]+]" >
   <StackPanel Orientation="Horizontal" VerticalAlignment="Center">
    <Image Grid.Column="0" Style="{StaticResource ButtonImage}"  Source="{Binding Source=new_omni_screenpop_reject_icon, Converter={StaticResource CRMImageLoader}}" />
    <TextBlock Grid.Column="1" Text="[[$Resources.RejectButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
   </StackPanel>
  </Button>

 </Grid>
</Grid>
</Border>

5. Guarde el formulario.

6. Repita los pasos del 3 al 5 para crear los siguientes formularios.

Mostrar notificación de alerta de solicitud de consulta de conversación

Campo	valor
Nombre	ConsultRequestPopUpForm
Pedido	17
Marcado	Copie y pegue el contenido XML como se muestra a continuación

<Border xmlns="https://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="https://schemas.microsoft.com/winfx/2006/xaml"
xmlns:CCA="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"
xmlns:Converters="clr-namespace:USDConverters;assembly=USDConverters" xmlns:local="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"  xmlns:System="clr-namespace:System;assembly=mscorlib" BorderThickness="1,1,1,1"
>
 <Border.Resources>
  <SolidColorBrush x:Key="BorderDefaultBrush" Color="#FFF1F1F1"/>
  <SolidColorBrush x:Key="BorderHCBrush" Color="{x:Static SystemColors.WindowFrameColor}"/>
  <Style TargetType="{x:Type Border}">
   <Setter Property="BorderBrush" Value="{DynamicResource BorderDefaultBrush}" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="BorderBrush" Value="{DynamicResource BorderHCBrush}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
 </Border.Resources>

 <Grid Height="auto" Width="280" >
  <Grid.Resources>
   <System:String x:Key="switchvar">[[switchvar]+]</System:String>

   <System:String x:Key="isAccept">[[isAccept]+]</System:String>
   <System:String x:Key="isReject">[[isReject]+]</System:String>
   <System:String x:Key="designation">[[designation]+]</System:String>
   <System:String x:Key="showWarning">[[showWarning]+]</System:String>
   <System:String x:Key="jobTitle">[[jobTitle]+]</System:String>
   <System:String x:Key="email">[[email]+]</System:String>
   <System:String x:Key="city">[[city]+]</System:String>
   <System:String x:Key="state">[[state]+]</System:String>

   <local:CRMImageConverter x:Key="CRMImageLoader" />

   <SolidColorBrush x:Key="HCWindowTextColor" Color="{x:Static SystemColors.WindowTextColor}"/>
   <SolidColorBrush x:Key="HCBackgroundColor" Color="{x:Static SystemColors.WindowColor}"/>
   <SolidColorBrush x:Key="HCButtonBorderColor" Color="{x:Static SystemColors.HighlightColor}"/>
   <SolidColorBrush x:Key="HCWindowHighlightTextColor" Color="{x:Static SystemColors.HighlightTextColor}" />
   <SolidColorBrush x:Key="HighlightedButtonBackgroundColor" Color="{x:Static SystemColors.HighlightColor}"/>
   <SolidColorBrush x:Key="HighlightedButtonForegroundColor" Color="{x:Static SystemColors.HighlightTextColor}" />

   <Style TargetType="{x:Type Grid}">
    <Setter Property="Background" Value="#003D60" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="TimeoutStyle" TargetType="{x:Type Grid}">
    <Setter Property="Background" Value="#003D60" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="ImageLogo" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="56" />
    <Setter Property="Height" Value="56" />
    <Setter Property="Margin" Value="19,4,8,8" />
   </Style>

   <Style x:Key="WarningImageLogo" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="16" />
    <Setter Property="Height" Value="16" />
    <Setter Property="Margin" Value="14,17,8,52" />
   </Style>

   <Style x:Key="ButtonImage" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="16" />
    <Setter Property="Height" Value="16" />
    <Setter Property="HorizontalAlignment" Value="Center" />
    <Setter Property="VerticalAlignment" Value="Center" />
   </Style>
   
   <Style x:Key="headerImage" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="12" />
    <Setter Property="Height" Value="12" />
    <Setter Property="HorizontalAlignment" Value="Center" />
    <Setter Property="VerticalAlignment" Value="Center" />
   </Style>
   
   <Style x:Key="NotificationTimeoutBackgroundStyle" TargetType="{x:Type Grid}">
    <Setter Property="Background" Value="#032D44" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="showAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
    <Setter Property="Visibility" Value="Collapsed"/>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
     </MultiDataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="hideAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
    <Setter Property="Visibility" Value="Visible"/>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Collapsed"/>
     </MultiDataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="WarningMessageVisibilityStyle" TargetType="{x:Type Grid}">
    <Setter Property="Visibility" Value="Collapsed"/>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource showWarning}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
     </MultiDataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="WarningMessageBackgroundStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
    <Setter Property="Background" Value="#003252" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="WarningMessageBorderStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
    <Setter Property="Background" Value="#FFFFFFFF" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="AcceptButton" TargetType="{x:Type Button}">
    <Setter Property="OverridesDefaultStyle" Value="False"/>
    <Setter Property="FontSize" Value="14px"/>
    <Setter Property="BorderBrush" Value="#FFFFFFFF"/>
    <Setter Property="BorderThickness" Value="1"/>
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Setter Property="Background" >
     <Setter.Value>
      <LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
       <GradientStop Color="#008A00" Offset="0"/>
      </LinearGradientBrush>
     </Setter.Value>
    </Setter>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="120" />
      <Setter Property="Margin" Value="14,7,14,14" />
     </MultiDataTrigger>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="240" />
      <Setter Property="Margin" Value="14,14,14,14" />
     </MultiDataTrigger>
     <DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
      <Setter Property="Visibility" Value="Hidden" />
     </DataTrigger>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
      <Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
     <Trigger Property="IsMouseOver" Value="True">
      <Setter Property="Foreground" Value="{DynamicResource HighlightedButtonForegroundColor}" />
      <Setter Property="Background" Value="{DynamicResource HighlightedButtonBackgroundColor}"/>
      <Setter Property="Cursor" Value="Hand" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="RejectButton" TargetType="{x:Type Button}">
    <Setter Property="OverridesDefaultStyle" Value="False"/>
    <Setter Property="FontSize" Value="14px"/>
    <Setter Property="BorderBrush" Value="#FFFFFFFF"/>
    <Setter Property="BorderThickness" Value="1"/>
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Setter Property="Background" >
     <Setter.Value>
      <LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
       <GradientStop Color="#BF0900" Offset="0"/>
      </LinearGradientBrush>
     </Setter.Value>
    </Setter>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="119" />
      <Setter Property="Margin" Value="0,7,13,14" />
     </MultiDataTrigger>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="240" />
      <Setter Property="Margin" Value="14,14,14,14" />
     </MultiDataTrigger>
     <DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
      <Setter Property="Visibility" Value="Hidden" />
     </DataTrigger>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
      <Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
     <Trigger Property="IsMouseOver" Value="True">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
      <Setter Property="Background" Value="{DynamicResource HCButtonBorderColor}"/>
      <Setter Property="Cursor" Value="Hand" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="BaseTextStyle" TargetType="{x:Type TextBlock}">
    <Setter Property="HorizontalAlignment" Value="Left" />
    <Setter Property="VerticalAlignment" Value="Center" />
    <Setter Property="FontSize" Value="14" />
    <Setter Property="TextTrimming" Value="WordEllipsis" />
    <Setter Property="FontFamily" Value="Segoe UI" />
    <Setter Property="LineHeight" Value="16" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="LabelTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
    <Setter Property="Foreground" Value="#D8D8D8"/>
    <Setter Property="Margin" Value="0,0,0,11" />
    <Setter Property="FontWeight" Value="Regular" />
   </Style>

   <Style x:Key="TextBlockStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Setter Property="Margin" Value="0,0,0,11" />
    <Setter Property="FontWeight" Value="SemiBold" />
    <Style.Triggers>
     <Trigger Property="Text" Value="">
      <Setter Property="Visibility" Value="Collapsed" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="DefaultTextForegroundStyle" TargetType="{x:Type TextBlock}" >
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="ButtonTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}">
    <Style.Triggers>
     <Trigger Property="IsMouseOver" Value="True">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="JobTitleLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource jobTitle }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="EmailLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource email }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="CityLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource city }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="StateLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource state }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="DesignationTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}" >
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource designation }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
  </Grid.Resources>

  <Grid.RowDefinitions>
   <RowDefinition Height="auto" />
   <RowDefinition Height="auto" />
   <RowDefinition Height="21" />
   <RowDefinition Height="28" />
   <RowDefinition Height="86" />
   <RowDefinition Height="1" />
   <RowDefinition Height="auto" />
   <RowDefinition Height="auto" />
  </Grid.RowDefinitions>
  <!-- Max Sessions Warning Message -->
  <Grid Style="{StaticResource WarningMessageBackgroundStyle}" Grid.Row="0" Height="auto">
   <Grid.ColumnDefinitions>
    <ColumnDefinition Width="38"/>
    <ColumnDefinition Width="242"/>
   </Grid.ColumnDefinitions>
   <Image Style="{StaticResource WarningImageLogo}" Source="{Binding Source=new_omni_toast_warning_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />
   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Grid.Column="1" Margin="0,14,14,15"  HorizontalAlignment="Left" Text="[[$Resources.MaxSessionsWarningForIncomingRequest]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" TextWrapping="WrapWithOverflow" FontFamily="Segoe UI"  LineHeight="19" />
  </Grid>
  <!-- Separator line -->
  <Grid Style="{StaticResource WarningMessageBorderStyle}" Grid.Row="1" Height="1" Opacity="1">
   <Grid.RowDefinitions>
    <RowDefinition Height="1" />
   </Grid.RowDefinitions>
  </Grid>

  <!-- Consult Request -->
          <Grid Grid.Row="2" Height="21">
            <Grid.Resources>
                <Style TargetType="{x:Type Grid}">
                    <Setter Property="Background" Value="#FFB22912" />
                    <Style.Triggers>
                        <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
                            <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
                        </DataTrigger>
                    </Style.Triggers>
                </Style>
            </Grid.Resources>
            <Grid.ColumnDefinitions>
                <ColumnDefinition Width="34" />
                <ColumnDefinition Width="174" />
                <ColumnDefinition Width="72" />
            </Grid.ColumnDefinitions>
            <Image Grid.Column="0" Style="{StaticResource headerImage}" Source="{Binding Source=new_omni_screenpop_transfer_icon, Converter={StaticResource CRMImageLoader}}" />
            <TextBlock Grid.Column="1" Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.ConsultRequest]]" HorizontalAlignment="Left" FontWeight="SemiBold" VerticalAlignment="Center" FontSize="11" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="13" />
        </Grid>
  
  <!-- Notification Timeout Text -->
  <Grid Style="{StaticResource showAutoAcceptMesage}" Grid.Row="3" Height="28">
   <Grid.RowDefinitions>
    <RowDefinition Height="28" />
   </Grid.RowDefinitions>
   <StackPanel Margin="14,4,14,5"  Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.AutoAcceptRequestTimeoutText]] " HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutUnit]]" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   </StackPanel>
  </Grid>

  <Grid Style="{StaticResource hideAutoAcceptMesage}" Grid.Row="3" Height="28">
   <Grid.RowDefinitions>
    <RowDefinition Height="28" />
   </Grid.RowDefinitions>
   <StackPanel Margin="14,4,14,5"  Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutText]]" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   </StackPanel>
  </Grid>


  <!-- Chat Request From -->
  <Grid Grid.Row="4" Height="auto" >

   <Grid.ColumnDefinitions>
    <ColumnDefinition Width="83"/>
    <ColumnDefinition Width="197"/>
   </Grid.ColumnDefinitions>

   <Image Style="{StaticResource ImageLogo}" Source="{Binding Source=new_omni_screenpop_incomingchat_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />

   <Grid Grid.Column="1" Margin="20,6,14,3">
    <Grid.RowDefinitions>
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
    </Grid.RowDefinitions>
    <TextBlock Grid.Row="0" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" Text="[[$Resources.ChatRequestTitle]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="14" />
    <TextBlock Grid.Row="1" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" FontWeight="SemiBold" Text="[[from]+]" VerticalAlignment="Center" FontSize="18" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="21"  />
    <TextBlock Grid.Row="2" Style="{StaticResource DesignationTextStyle}"  HorizontalAlignment="Left" Text="{Binding Source={StaticResource designation}}" FontWeight="Regular"  VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="18"  />
   </Grid>

  </Grid>
  <!-- Separator line -->
  <Grid Grid.Row="5" Height="1" Opacity="0.13" >
   <Grid.Resources>
    <Style TargetType="{x:Type Grid}" >
     <Setter Property="Background" Value="#F1F1F1" />
     <Style.Triggers>
      <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
       <Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
      </DataTrigger>
     </Style.Triggers>
    </Style>
   </Grid.Resources>
   <Grid.RowDefinitions>
    <RowDefinition Height="1" />
   </Grid.RowDefinitions>
  </Grid>

  <!-- Attributes-->
  <Grid Grid.Row="6" Height="auto">
   <Grid.ColumnDefinitions>
    <ColumnDefinition Width="103"/>
    <ColumnDefinition Width="177"/>
   </Grid.ColumnDefinitions>

   <Grid Grid.Column="0" Height="auto" >
    <Grid.Resources>
     <Style TargetType="{x:Type Grid}" >
      <Setter Property="Margin" Value="14,14,11,7" />
      <Style.Triggers>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Margin" Value="0,0,0,7" />
       </MultiDataTrigger>
      </Style.Triggers>
     </Style>
    </Grid.Resources>
    <Grid.RowDefinitions>
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
    </Grid.RowDefinitions>
    <TextBlock Style="{StaticResource JobTitleLabelStyle}" Grid.Row="0" Text="[[$Resources.JobTitleLabel]]" />
    <TextBlock Style="{StaticResource EmailLabelStyle}" Grid.Row="1" Text="[[$Resources.EmailLabel]]" />
    <TextBlock Style="{StaticResource CityLabelStyle}" Grid.Row="2" Text="[[$Resources.CityLabel]]" />
    <TextBlock Style="{StaticResource StateLabelStyle}"  Grid.Row="3" Text="[[$Resources.StateLabel]]" />
   </Grid>

   <Grid Grid.Column="1" Height="auto">
    <Grid.Resources>
     <Style TargetType="{x:Type Grid}" >
      <Setter Property="Margin" Value="14,14,11,7" />
      <Style.Triggers>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Margin" Value="0,0,0,7" />
       </MultiDataTrigger>
      </Style.Triggers>
     </Style>
    </Grid.Resources>
    <Grid.RowDefinitions>
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
    </Grid.RowDefinitions>
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="0" Text="[[jobTitle]+]" />
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="1" Text="[[email]+]" />
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="2" Text="[[city]+]" />
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="3" Text="[[state]+]" />
   </Grid>
  </Grid>

  <!-- Accept / Reject Buttons -->
  <Grid Grid.Row="7" Height="auto">
   <Grid.ColumnDefinitions>
    <ColumnDefinition>
     <ColumnDefinition.Style>
      <Style TargetType="{x:Type ColumnDefinition}">
       <Setter Property="Width" Value="148" />
       <Style.Triggers>
        <DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
         <Setter Property="Width" Value="0" />
        </DataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="148" />
        </MultiDataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="*" />
        </MultiDataTrigger>
       </Style.Triggers>
      </Style>
     </ColumnDefinition.Style>
    </ColumnDefinition>
    <ColumnDefinition>
     <ColumnDefinition.Style>
      <Style TargetType="{x:Type ColumnDefinition}">
       <Setter Property="Width" Value="132" />
       <Style.Triggers>
        <DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
         <Setter Property="Width" Value="0" />
        </DataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="132" />
        </MultiDataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="*" />
        </MultiDataTrigger>
       </Style.Triggers>
      </Style>
     </ColumnDefinition.Style>
    </ColumnDefinition>
   </Grid.ColumnDefinitions>

   <Button Name="btnAccept" AutomationProperties.Name="[[$Resources.AcceptButtonText]]" Grid.Column="0" Height="40" Style="{StaticResource AcceptButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="CreateCustomerSession?cid=[[cid]+]&amp;from=[[from]+]&amp;isUniqueContactRecognized=[[isUniqueContactRecognized]+]&amp;CRMCONTACTID=[[CRMCONTACTID]+]&amp;CanActivateSession=[[CanActivateSession]+]&amp;SessionTabId=[[SessionTabId]+]">
    <StackPanel Orientation="Horizontal" VerticalAlignment="Center">
     <Image Grid.Column="0" Style="{StaticResource ButtonImage}"  Source="{Binding Source=new_omni_screenpop_accept_icon, Converter={StaticResource CRMImageLoader}}" />
     <TextBlock Grid.Column="1" Text="[[$Resources.AcceptButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
    </StackPanel>
   </Button>

   <Button Name="btnReject" AutomationProperties.Name="[[$Resources.RejectButtonText]]" Grid.Column="1" Height="40" Style="{StaticResource RejectButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="IncomingRequestRejected?cid=[[cid]+]&amp;from=[[from]+]" >
    <StackPanel Orientation="Horizontal" VerticalAlignment="Center">
     <Image Grid.Column="0" Style="{StaticResource ButtonImage}"  Source="{Binding Source=new_omni_screenpop_reject_icon, Converter={StaticResource CRMImageLoader}}" />
     <TextBlock Grid.Column="1" Text="[[$Resources.RejectButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
    </StackPanel>
   </Button>

  </Grid>
 </Grid>
</Border>

Mostrar notificación de alerta de solicitud de transferencia de conversación

Campo	valor
Nombre	ChatTransferRequestPopUpForm
Pedido	20
Marcado	Copie y pegue el contenido XML como se muestra a continuación

<Border xmlns="https://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="https://schemas.microsoft.com/winfx/2006/xaml"
xmlns:CCA="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"
xmlns:Converters="clr-namespace:USDConverters;assembly=USDConverters" xmlns:local="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"  xmlns:System="clr-namespace:System;assembly=mscorlib" BorderThickness="1,1,1,1"
>
 <Border.Resources>
  <SolidColorBrush x:Key="BorderDefaultBrush" Color="#FFF1F1F1"/>
  <SolidColorBrush x:Key="BorderHCBrush" Color="{x:Static SystemColors.WindowFrameColor}"/>
  <Style TargetType="{x:Type Border}">
   <Setter Property="BorderBrush" Value="{DynamicResource BorderDefaultBrush}" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="BorderBrush" Value="{DynamicResource BorderHCBrush}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
 </Border.Resources>

 <Grid Height="auto" Width="280" >
  <Grid.Resources>
   <System:String x:Key="switchvar">[[switchvar]+]</System:String>

   <System:String x:Key="isAccept">[[isAccept]+]</System:String>
   <System:String x:Key="isReject">[[isReject]+]</System:String>
   <System:String x:Key="designation">[[designation]+]</System:String>
   <System:String x:Key="showWarning">[[showWarning]+]</System:String>
   <System:String x:Key="jobTitle">[[jobTitle]+]</System:String>
   <System:String x:Key="email">[[email]+]</System:String>
   <System:String x:Key="city">[[city]+]</System:String>
   <System:String x:Key="state">[[state]+]</System:String>

   <local:CRMImageConverter x:Key="CRMImageLoader" />

   <SolidColorBrush x:Key="HCWindowTextColor" Color="{x:Static SystemColors.WindowTextColor}"/>
   <SolidColorBrush x:Key="HCBackgroundColor" Color="{x:Static SystemColors.WindowColor}"/>
   <SolidColorBrush x:Key="HCButtonBorderColor" Color="{x:Static SystemColors.HighlightColor}"/>
   <SolidColorBrush x:Key="HCWindowHighlightTextColor" Color="{x:Static SystemColors.HighlightTextColor}" />
   <SolidColorBrush x:Key="HighlightedButtonBackgroundColor" Color="{x:Static SystemColors.HighlightColor}"/>
   <SolidColorBrush x:Key="HighlightedButtonForegroundColor" Color="{x:Static SystemColors.HighlightTextColor}" />

   <Style TargetType="{x:Type Grid}">
    <Setter Property="Background" Value="#003D60" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="TimeoutStyle" TargetType="{x:Type Grid}">
    <Setter Property="Background" Value="#003D60" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="ImageLogo" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="56" />
    <Setter Property="Height" Value="56" />
    <Setter Property="Margin" Value="19,4,8,8" />
   </Style>

   <Style x:Key="WarningImageLogo" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="16" />
    <Setter Property="Height" Value="16" />
    <Setter Property="Margin" Value="14,17,8,52" />
   </Style>

   <Style x:Key="ButtonImage" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="16" />
    <Setter Property="Height" Value="16" />
    <Setter Property="HorizontalAlignment" Value="Center" />
    <Setter Property="VerticalAlignment" Value="Center" />
   </Style>
   
   <Style x:Key="headerImage" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="12" />
    <Setter Property="Height" Value="12" />
    <Setter Property="HorizontalAlignment" Value="Center" />
    <Setter Property="VerticalAlignment" Value="Center" />
   </Style>
   
   <Style x:Key="NotificationTimeoutBackgroundStyle" TargetType="{x:Type Grid}">
    <Setter Property="Background" Value="#032D44" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="showAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
    <Setter Property="Visibility" Value="Collapsed"/>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
     </MultiDataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="hideAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
    <Setter Property="Visibility" Value="Visible"/>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Collapsed"/>
     </MultiDataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="WarningMessageVisibilityStyle" TargetType="{x:Type Grid}">
    <Setter Property="Visibility" Value="Collapsed"/>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource showWarning}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
     </MultiDataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="WarningMessageBackgroundStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
    <Setter Property="Background" Value="#003252" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="WarningMessageBorderStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
    <Setter Property="Background" Value="#FFFFFFFF" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="AcceptButton" TargetType="{x:Type Button}">
    <Setter Property="OverridesDefaultStyle" Value="False"/>
    <Setter Property="FontSize" Value="14px"/>
    <Setter Property="BorderBrush" Value="#FFFFFFFF"/>
    <Setter Property="BorderThickness" Value="1"/>
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Setter Property="Background" >
     <Setter.Value>
      <LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
       <GradientStop Color="#008A00" Offset="0"/>
      </LinearGradientBrush>
     </Setter.Value>
    </Setter>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="120" />
      <Setter Property="Margin" Value="14,7,14,14" />
     </MultiDataTrigger>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="240" />
      <Setter Property="Margin" Value="14,14,14,14" />
     </MultiDataTrigger>
     <DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
      <Setter Property="Visibility" Value="Hidden" />
     </DataTrigger>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
      <Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
     <Trigger Property="IsMouseOver" Value="True">
      <Setter Property="Foreground" Value="{DynamicResource HighlightedButtonForegroundColor}" />
      <Setter Property="Background" Value="{DynamicResource HighlightedButtonBackgroundColor}"/>
      <Setter Property="Cursor" Value="Hand" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="RejectButton" TargetType="{x:Type Button}">
    <Setter Property="OverridesDefaultStyle" Value="False"/>
    <Setter Property="FontSize" Value="14px"/>
    <Setter Property="BorderBrush" Value="#FFFFFFFF"/>
    <Setter Property="BorderThickness" Value="1"/>
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Setter Property="Background" >
     <Setter.Value>
      <LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
       <GradientStop Color="#BF0900" Offset="0"/>
      </LinearGradientBrush>
     </Setter.Value>
    </Setter>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="119" />
      <Setter Property="Margin" Value="0,7,13,14" />
     </MultiDataTrigger>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="240" />
      <Setter Property="Margin" Value="14,14,14,14" />
     </MultiDataTrigger>
     <DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
      <Setter Property="Visibility" Value="Hidden" />
     </DataTrigger>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
      <Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
     <Trigger Property="IsMouseOver" Value="True">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
      <Setter Property="Background" Value="{DynamicResource HCButtonBorderColor}"/>
      <Setter Property="Cursor" Value="Hand" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="BaseTextStyle" TargetType="{x:Type TextBlock}">
    <Setter Property="HorizontalAlignment" Value="Left" />
    <Setter Property="VerticalAlignment" Value="Center" />
    <Setter Property="FontSize" Value="14" />
    <Setter Property="TextTrimming" Value="WordEllipsis" />
    <Setter Property="FontFamily" Value="Segoe UI" />
    <Setter Property="LineHeight" Value="16" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="LabelTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
    <Setter Property="Foreground" Value="#D8D8D8"/>
    <Setter Property="Margin" Value="0,0,0,11" />
    <Setter Property="FontWeight" Value="Regular" />
   </Style>

   <Style x:Key="TextBlockStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Setter Property="Margin" Value="0,0,0,11" />
    <Setter Property="FontWeight" Value="SemiBold" />
    <Style.Triggers>
     <Trigger Property="Text" Value="">
      <Setter Property="Visibility" Value="Collapsed" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="DefaultTextForegroundStyle" TargetType="{x:Type TextBlock}" >
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="ButtonTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}">
    <Style.Triggers>
     <Trigger Property="IsMouseOver" Value="True">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="JobTitleLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource jobTitle }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="EmailLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource email }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="CityLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource city }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="StateLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource state }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="DesignationTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}" >
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource designation }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
  </Grid.Resources>

  <Grid.RowDefinitions>
   <RowDefinition Height="auto" />
   <RowDefinition Height="auto" />
   <RowDefinition Height="21" />
   <RowDefinition Height="28" />
   <RowDefinition Height="86" />
   <RowDefinition Height="1" />
   <RowDefinition Height="auto" />
   <RowDefinition Height="auto" />
  </Grid.RowDefinitions>
  <!-- Max Sessions Warning Message -->
  <Grid Style="{StaticResource WarningMessageBackgroundStyle}" Grid.Row="0" Height="auto">
   <Grid.ColumnDefinitions>
    <ColumnDefinition Width="38"/>
    <ColumnDefinition Width="242"/>
   </Grid.ColumnDefinitions>
   <Image Style="{StaticResource WarningImageLogo}" Source="{Binding Source=new_omni_toast_warning_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />
   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Grid.Column="1" Margin="0,14,14,15"  HorizontalAlignment="Left" Text="[[$Resources.MaxSessionsWarningForIncomingRequest]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" TextWrapping="WrapWithOverflow" FontFamily="Segoe UI"  LineHeight="19" />
  </Grid>
  <!-- Separator line -->
  <Grid Style="{StaticResource WarningMessageBorderStyle}" Grid.Row="1" Height="1" Opacity="1">
   <Grid.RowDefinitions>
    <RowDefinition Height="1" />
   </Grid.RowDefinitions>
  </Grid>

  <!-- Transfer Request -->
          <Grid Grid.Row="2" Height="21">
            <Grid.Resources>
                <Style TargetType="{x:Type Grid}">
                    <Setter Property="Background" Value="#000000" />
                    <Style.Triggers>
                        <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
                            <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
                        </DataTrigger>
                    </Style.Triggers>
                </Style>
            </Grid.Resources>
            <Grid.ColumnDefinitions>
                <ColumnDefinition Width="34" />
                <ColumnDefinition Width="174" />
                <ColumnDefinition Width="72" />
            </Grid.ColumnDefinitions>
            <Image Grid.Column="0" Style="{StaticResource headerImage}" Source="{Binding Source=new_omni_screenpop_transfer_icon, Converter={StaticResource CRMImageLoader}}" />
            <TextBlock Grid.Column="1" Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.TransferRequest]]" HorizontalAlignment="Left" FontWeight="SemiBold" VerticalAlignment="Center" FontSize="11" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="13" />
        </Grid>
  
  <!-- Notification Timeout Text -->
  <Grid Style="{StaticResource showAutoAcceptMesage}" Grid.Row="3" Height="28">
   <Grid.RowDefinitions>
    <RowDefinition Height="28" />
   </Grid.RowDefinitions>
   <StackPanel Margin="14,4,14,5"  Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.AutoAcceptRequestTimeoutText]] " HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutUnit]]" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   </StackPanel>
  </Grid>

  <Grid Style="{StaticResource hideAutoAcceptMesage}" Grid.Row="3" Height="28">
   <Grid.RowDefinitions>
    <RowDefinition Height="28" />
   </Grid.RowDefinitions>
   <StackPanel Margin="14,4,14,5"  Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutText]]" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   </StackPanel>
  </Grid>


  <!-- Chat Request From -->
  <Grid Grid.Row="4" Height="auto" >

   <Grid.ColumnDefinitions>
    <ColumnDefinition Width="83"/>
    <ColumnDefinition Width="197"/>
   </Grid.ColumnDefinitions>

   <Image Style="{StaticResource ImageLogo}" Source="{Binding Source=new_omni_screenpop_incomingchat_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />

   <Grid Grid.Column="1" Margin="20,6,14,3">
    <Grid.RowDefinitions>
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
    </Grid.RowDefinitions>
    <TextBlock Grid.Row="0" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" Text="[[$Resources.ChatRequestTitle]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="14" />
    <TextBlock Grid.Row="1" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" FontWeight="SemiBold" Text="[[from]+]" VerticalAlignment="Center" FontSize="18" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="21"  />
    <TextBlock Grid.Row="2" Style="{StaticResource DesignationTextStyle}"  HorizontalAlignment="Left" Text="{Binding Source={StaticResource designation}}" FontWeight="Regular"  VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="18"  />
   </Grid>

  </Grid>
  <!-- Separator line -->
  <Grid Grid.Row="5" Height="1" Opacity="0.13" >
   <Grid.Resources>
    <Style TargetType="{x:Type Grid}" >
     <Setter Property="Background" Value="#F1F1F1" />
     <Style.Triggers>
      <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
       <Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
      </DataTrigger>
     </Style.Triggers>
    </Style>
   </Grid.Resources>
   <Grid.RowDefinitions>
    <RowDefinition Height="1" />
   </Grid.RowDefinitions>
  </Grid>

  <!-- Attributes-->
  <Grid Grid.Row="6" Height="auto">
   <Grid.ColumnDefinitions>
    <ColumnDefinition Width="103"/>
    <ColumnDefinition Width="177"/>
   </Grid.ColumnDefinitions>

   <Grid Grid.Column="0" Height="auto" >
    <Grid.Resources>
     <Style TargetType="{x:Type Grid}" >
      <Setter Property="Margin" Value="14,14,11,7" />
      <Style.Triggers>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Margin" Value="0,0,0,7" />
       </MultiDataTrigger>
      </Style.Triggers>
     </Style>
    </Grid.Resources>
    <Grid.RowDefinitions>
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
    </Grid.RowDefinitions>
    <TextBlock Style="{StaticResource JobTitleLabelStyle}" Grid.Row="0" Text="[[$Resources.JobTitleLabel]]" />
    <TextBlock Style="{StaticResource EmailLabelStyle}" Grid.Row="1" Text="[[$Resources.EmailLabel]]" />
    <TextBlock Style="{StaticResource CityLabelStyle}" Grid.Row="2" Text="[[$Resources.CityLabel]]" />
    <TextBlock Style="{StaticResource StateLabelStyle}"  Grid.Row="3" Text="[[$Resources.StateLabel]]" />
   </Grid>

   <Grid Grid.Column="1" Height="auto">
    <Grid.Resources>
     <Style TargetType="{x:Type Grid}" >
      <Setter Property="Margin" Value="14,14,11,7" />
      <Style.Triggers>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Margin" Value="0,0,0,7" />
       </MultiDataTrigger>
      </Style.Triggers>
     </Style>
    </Grid.Resources>
    <Grid.RowDefinitions>
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
    </Grid.RowDefinitions>
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="0" Text="[[jobTitle]+]" />
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="1" Text="[[email]+]" />
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="2" Text="[[city]+]" />
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="3" Text="[[state]+]" />
   </Grid>
  </Grid>

  <!-- Accept / Reject Buttons -->
  <Grid Grid.Row="7" Height="auto">
   <Grid.ColumnDefinitions>
    <ColumnDefinition>
     <ColumnDefinition.Style>
      <Style TargetType="{x:Type ColumnDefinition}">
       <Setter Property="Width" Value="148" />
       <Style.Triggers>
        <DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
         <Setter Property="Width" Value="0" />
        </DataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="148" />
        </MultiDataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="*" />
        </MultiDataTrigger>
       </Style.Triggers>
      </Style>
     </ColumnDefinition.Style>
    </ColumnDefinition>
    <ColumnDefinition>
     <ColumnDefinition.Style>
      <Style TargetType="{x:Type ColumnDefinition}">
       <Setter Property="Width" Value="132" />
       <Style.Triggers>
        <DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
         <Setter Property="Width" Value="0" />
        </DataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="132" />
        </MultiDataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="*" />
        </MultiDataTrigger>
       </Style.Triggers>
      </Style>
     </ColumnDefinition.Style>
    </ColumnDefinition>
   </Grid.ColumnDefinitions>

   <Button  Name="btnAccept" AutomationProperties.Name="[[$Resources.AcceptButtonText]]" Grid.Column="0" Height="40" Style="{StaticResource AcceptButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="CreateCustomerSession?cid=[[cid]+]&amp;from=[[from]+]&amp;isUniqueContactRecognized=[[isUniqueContactRecognized]+]&amp;CRMCONTACTID=[[CRMCONTACTID]+]&amp;CanActivateSession=[[CanActivateSession]+]&amp;SessionTabId=[[SessionTabId]+]">
    <StackPanel Orientation="Horizontal" VerticalAlignment="Center">
     <Image Grid.Column="0" Style="{StaticResource ButtonImage}"  Source="{Binding Source=new_omni_screenpop_accept_icon, Converter={StaticResource CRMImageLoader}}" />
     <TextBlock Grid.Column="1" Text="[[$Resources.AcceptButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
    </StackPanel>
   </Button>

   <Button Name="btnReject" AutomationProperties.Name="[[$Resources.RejectButtonText]]" Grid.Column="1" Height="40" Style="{StaticResource RejectButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="IncomingRequestRejected?cid=[[cid]+]&amp;from=[[from]+]" >
    <StackPanel Orientation="Horizontal" VerticalAlignment="Center">
     <Image Grid.Column="0" Style="{StaticResource ButtonImage}"  Source="{Binding Source=new_omni_screenpop_reject_icon, Converter={StaticResource CRMImageLoader}}" />
     <TextBlock Grid.Column="1" Text="[[$Resources.RejectButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
    </StackPanel>
   </Button>

  </Grid>
 </Grid>
</Border>

Siguiente tema: Paso 2: Crear controles hospedados básicos

Vea también

• Configurar la notificación para los agentes
• Paso 3: Crear llamadas a la acción relacionadas con la notificación de las alertas de Omnicanal
• Paso 4: Adjuntar notificación de alerta de Omnicanal relacionada con eventos
• Paso 5: Agregar el control hospedado, los eventos, las llamadas a la acción al agente y las configuraciones del supervisor
• Configurar notificación del sistema en Unified Service Desk