Verification checklist is complete
Hello, Thank you for the incredible support! Our Verification checklist is complete, however, we haven't seen any mention of the next phase. We are concerned because the end of the current phase is in a few days. Will we proceed to the next phase…
Azure level up request not being processed.
Hello, Our team recently worked our way through our $25K in Azure credits. When we try to submit a level up request (for which we've hit all the additional requirements), we're running into an issue through the Azure portal. This seems to have…
How do i renew my verification?
Hi, I got an email asking me to renew my verification before it expires on Jan 30th. But all of the items required to be verified are 'Completed' so I can't click into them and renew them. Can you help me figure out how to renew before my verification…
Unable to access Azure credits granted by Startup Founders Hub
I have recently received $5000 in Azure credits via the Startup Founders Hub, but they are not being reflected in my Azure account. The error message when I try to access anything is as follows, despite linking the accounts already: { …
How to fix the issue of a wrong subscription ID issued
Good morning. I was issued a wrong subscription ID on providing my credit card details, this has prevented me from doing certain tasks with my Microsoft Azure account. I.e I was issued an Azure subscription 1 ID instead of Microsoft subscription. What…
Is Microsoft 365 free for first 12 months?
Hi, Is the Microsoft 365 business package free for first 12 months (Microsoft hub)? After that will we be charged automatically? What licenses does this package include? Thanks.
Error redeeming Azure credits - There were issues submitting your request
I have not been able to redeem Azure credits since 2024-11-04. Opened a support ticket on 2024-11-04, was told that there was a known issue, then was told on 2024-11-12 that the issue was fixed and the ticket was closed. However the issue was not fixed…
How to get extension for Azure Credits?
Hi, Our one year is completing on 27th Feb. We have only used around 6K or available 25K Azure credits. We just recently started using AI services. We would like to get an extension beyond 2/27/2025. Please advise. Thanks Brijesh Choubey
How to fix partner network verification
Hello, I am having trouble with partner network employment verification -- I have been denied multiple times and now there is no communication platform available to me. Can I have the support of an account rep for startups? Ben CTO, Cleo Health
Request to transfer Azure Sponsorship subscription from personal (Hotmail) account to corporate account
Hello Azure Support Team, I inadvertently set up my Azure Sponsorship subscription under my personal Hotmail account: Personal account (current owner): <Mod removed>@hotmail.com However, I need to transfer this subscription to my corporate…
FoundersHub: Have met all verification tasks
Hi, We're at the $25,000 stage (Level 3) on FoundersHub, I had simply forgotten to add a Team member 45 days prior to expiration (4th Feb 2025), and we have now met all the verification tasks for a one-year extension and level up. Please could our…
My subscription isn't linked to my Founder's Hub credits
I show that I have redeemed my Azure credits but then I show that there are 0 subscriptions linked. How do I link my existing subscription to my credits?
Azure shows sponsorship not actice. Unable to use Azure features
:This account does not have an active Sponsorship.: This is the message i get when I login to my Microsoft Azure Portal under the Microsoft Startup Founders Hub. Please help resolve.
Continued sponsored use of Microsoft 365 from our credits after the first year
Hi! We have many more credits ($25k) going into the second year of Startup Hub experience, but our free first year of Microsoft 365 is expiring in 3 weeks and we would be hit by over $2,800 / year bill which is not sustainable at the moment. We are…
Microsoft Founders Startup Hub
We have unlocked the level 3 ($25,000) credit level and are looking at unlocking the next. It says our engagement score is low, I am trying to get a better understanding on this and how to unlock the next level. We currently utilize a variety of services…
Azure Start up credits, hidden charges
We have received Azure start up cresits and added the subscirption. We see support plan selected is Standard plan as default for which support ticket was raised and they say its not supported as part of Azure for startups credits, and we are unable to…
GitHub Enterprise Benefits Error
Hello. I activated Github Enterprise code through FoundersHub benefits. However, on the destination page, a Server Error (500) was displayed and it said that it was already in use without being able to activate it. It is unusable due to an error. Could…
We are unable to access our old account
We have an account under a new domain, but when we attempt to add our old domain to this account, the system prevents us from doing so, indicating that a Microsoft account already exists under the old domain. Unfortunately, we can’t access the…
Your account is converting to pay-as-you-go
I receive en email saying the following: Your Microsoft for Startups sponsored Azure account is expected to end on . After this date, your account will convert to pay-as-you-go. Watch this helpful video to learn more about how to estimate Azure costs and…
How can I connect to the Postgres Flexible server to Azure Web App on Virtual Network from a different region.
I have a Azure Postgres Flexible server hosted in SouthEast Asia and hosting the backend Azure Web App hosted on East US (Proximity to the Azure OpenAI models), here the Azure Web App is not able to connect to the Postgres Flexible server. I have created…