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Trinn 1: Opprette skjemaer for å definere oppsettet og funksjonaliteten for varslingen

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Omnikanal for Customer Service har en rekke funksjoner som utvider kraften i Dynamics 365 Customer Service Enterprise, slik at organisasjoner kan koble seg til og komme i kontakt med kundene på tvers av digitale meldingskanaler. En tilleggslisens kreves for å få tilgang til Omnikanal for Customer Service. Hvis du vil ha mer informasjon, kan du se sidene Prisoversikt for Dynamics 365 Customer Service og Prisplan for Dynamics 365 Customer Service.

Dette emnet beskriver hvordan du definerer oppsett og funksjonalitet for varslingsvarselet ved hjelp av skjemaer.

Forhåndskrav

Opprette skjemaer

  1. Logg på Dynamics 365-forekomsten.

  2. Velg Pil ned ved siden av Dynamics 365.

  3. Velg Unified Service Desk-administrator.

  4. Velg Skjemaer, og velg + Ny.

  5. Angi detaljene i det nye skjemaet.

Felt Value
Navn Varselvarsling
Ordre 10
Påslag Kopier og lim inn XML-innholdet som vist nedenfor 
  <Border xmlns="https://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="https://schemas.microsoft.com/winfx/2006/xaml"
xmlns:CCA="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"
xmlns:Converters="clr-namespace:USDConverters;assembly=USDConverters" xmlns:local="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"  xmlns:System="clr-namespace:System;assembly=mscorlib" BorderThickness="1,1,1,1" CornerRadius="0" >
 <Border.Resources>
  <SolidColorBrush x:Key="BorderDefaultBrush" Color="#FF000000"/>
  <SolidColorBrush x:Key="BorderHCBrush" Color="{x:Static SystemColors.WindowFrameColor}"/>
  <Style TargetType="{x:Type Border}">
   <Setter Property="BorderBrush" Value="{DynamicResource BorderDefaultBrush}" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="BorderBrush" Value="{DynamicResource BorderHCBrush}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
 </Border.Resources>
 <Grid Height="56" Width="320">
  <Grid.Resources>
   <local:CRMImageConverter x:Key="CRMImageLoader" />
   <System:String x:Key="NotificationIcon">[[NotificationIcon]+]</System:String>

   <Style x:Key="NotificationIconStyle" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="17" />
    <Setter Property="Height" Value="16" />
    <Setter Property="Margin" Value="14,17,13,23" />
   </Style>

   <Style x:Key="CloseIcon" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="16" />
    <Setter Property="Height" Value="16" />
    <Setter Property="Margin" Value="-2" />
   </Style>

   <SolidColorBrush x:Key="HCWindowTextColor" Color="{x:Static SystemColors.WindowTextColor}"/>
   <SolidColorBrush x:Key="HCBackgroundColor" Color="{x:Static SystemColors.WindowColor}"/>

   <Style x:Key="NotificationTextStyle" TargetType="{x:Type TextBlock}">
    <Setter Property="Foreground" Value="#FFFFFF" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style TargetType="{x:Type Grid}">
    <Setter Property="Background" Value="#003D60" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
  </Grid.Resources>
  <Grid.RowDefinitions>
   <RowDefinition Height="auto" />
  </Grid.RowDefinitions>
  <Grid Grid.Row="0" Height="auto" >
   <Grid.ColumnDefinitions>
    <ColumnDefinition Width="44"/>
    <ColumnDefinition Width="276"/>
   </Grid.ColumnDefinitions>

   <Grid Grid.Column="0" Height="auto" >
    <Image Style="{StaticResource NotificationIconStyle}" Visibility="Visible" Source="{Binding Source={StaticResource NotificationIcon}, Converter={StaticResource CRMImageLoader}}" />
   </Grid>

   <Grid Grid.Column="1" Height="auto" >
    <Grid.RowDefinitions>
     <RowDefinition Height="auto" />
    </Grid.RowDefinitions>
    <Grid Grid.Row="0" Height="auto" Margin="0,7,0,0">
     <Grid.ColumnDefinitions>
      <ColumnDefinition Width="239"/>
      <ColumnDefinition Width="37"/>
     </Grid.ColumnDefinitions>
     <TextBlock Style="{DynamicResource NotificationTextStyle}" Grid.Column="0" HorizontalAlignment="Left" TextWrapping="WrapWithOverflow" Text="[[ToastNotificationText]+]" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" FontWeight="SemiBold" />
     <Button Grid.Column="1" Margin="7,3,0,0" BorderThickness="0" Height="16" Width="16"  Command="CCA:ActionCommands.DoActionCommand" CommandParameter="https://uii/Omnichannel Toast Notification/Close" FontWeight="SemiBold" FontFamily="Segoe UI" >
      <Button.Style>
       <Style TargetType="{x:Type Button}">
        <Setter Property="Background" Value="#00FFFFFF"/>
        <Setter Property="Panel.ZIndex" Value="3"/>
        <Setter Property="Template">
         <Setter.Value>
          <ControlTemplate TargetType="{x:Type Button}">
           <Border Background="{TemplateBinding Background}">
            <ContentPresenter HorizontalAlignment="Center" VerticalAlignment="Center"/>
           </Border>
          </ControlTemplate>
         </Setter.Value>
        </Setter>
        <Style.Triggers>
         <Trigger Property="IsMouseOver" Value="True">
          <Setter Property="Background" Value="#00FFFFFF"/>
          <Setter Property="Cursor" Value="Hand"/>
         </Trigger>
        </Style.Triggers>
       </Style>
      </Button.Style>
      <StackPanel Orientation="Horizontal" VerticalAlignment="Center">
       <Image Grid.Column="0" Style="{StaticResource CloseIcon}"  Source="{Binding Source=new_omni_notification_close_icon, Converter={StaticResource CRMImageLoader}}" />
      </StackPanel>
     </Button>
    </Grid>
   </Grid>
  </Grid>
 </Grid>
</Border>

Neste emne: Trinn 2: Opprette driftede kontroller for Omnikanal-varslingsvarsler

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