Skype for Business Server troubleshooting

This library of articles provides guidance to troubleshoot and fix errors that you may experience when using Skype for Business Server. For a complete list of articles, browse the navigation pane on the left, or use the search box above the pane to filter by keywords and find help with a specific issue.

Sign-in

How-To Guide

• Can't sign in
• Client not start when click meeting link in Chrome
• Issues in mobile client for Google Android

Conferencing

How-To Guide

• Skype for Business broadcasts a dial tone
• Enable the Conferencing Add-in for Outlook
• Can't connect conferencing modalities

Meetings

How-To Guide

• Error 12029: We couldn't connect you to this meeting
• Black screen during desktop sharing on macOS High Sierra
• Enable Online Meeting Add-in for Lync 2010 in Outlook

Install/Uninstall

How-To Guide

• Clean uninstallation on Mac
• "Get-VM" is not recognized during install of Cloud Connector Edition
• The installation (MSI) of Lync 2010 not complete

Phone system

How-To Guide

• New features of firmware update for Polycom VVX Phone
• Disable CallKit integration
• Calls to Subscriber Access or Auto Attendant fail