Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
7,809 questions
0 answers
Authenticator codes are not accepted on new iPad
Trying to authenticate Mail on a new iPad Pro but the codes from Authenticator are not being accepted. Have been directly to Microsoft but the agents can't provide any solutions despite a lot of troubleshooting. Desperate as the iPad is a possible work…
asked 2025-01-27T02:15:22.57+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 4%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIH%3C/text%3E%3C/svg%3E)
Ingrid Harrison
0
Reputation points
asked 2025-01-27T02:15:22.57+00:00
Ingrid Harrison
0
Reputation points
0 answers
Unable to use Entra ID account / Need MFA reset
Hello everyone, Accidentally deleted my account off my Authenticator App. I can no longer login successfully because my only MFA method is the authenticator app and I forgot to setup a secondary method. This is my second tenant, and I just moved my Azure…
asked 2025-01-27T01:12:41.1966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 78%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Carlos Concha
0
Reputation points
asked 2025-01-27T01:12:41.1966667+00:00
Carlos Concha
0
Reputation points
1 answer
Authenticator App Issue
I can’t authenticate my Authenticator app because it wants the Authenticator app to provide authentication but it won’t authenticate.
asked 2025-01-25T22:34:48.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 17%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Austen Hobbs
5
Reputation points
commented 2025-01-27T00:56:21.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 88%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Matthew Maley
0
Reputation points
0 answers
MS Authenticator
I have had several users come into my office asking "why they are not receiving the pop-up bubble when they attempt to sign in using the Authenticator app. I have checked all their profiles in Azure and everything is enabled. I even checked the…
asked 2025-01-17T14:15:47.2866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 39%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Shannakay Powell-Lombard
0
Reputation points
commented 2025-01-26T19:18:22.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 27%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Raja Pothuraju
11,515
Reputation points Microsoft Vendor
0 answers
Microsoft Authenticator
Olá estou com problema, a pouco formatei o celular e tinha meu código da conta corporativa, mas mesmo restaurando a conta corporativa não está no Authenticator, e só consigo entrar pelo código, e gostaria que ajudassem a resolver isso, se consigo entrar…
asked 2025-01-26T14:31:35.6233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 57.00000000000001%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
marcos roberto soares oliveira
0
Reputation points
asked 2025-01-26T14:31:35.6233333+00:00
marcos roberto soares oliveira
0
Reputation points
1 answer
Lost mfa global admin can not login, no break glass account
No partner or another global admin or break glass account. Yes I know thats a mistake but just need mfa reset for the global admin account. Hi. I have been calling ms support for multiple days, on hold for hours at a time. I know the story about…
asked 2025-01-25T00:26:14.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 5%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Matt Alter
0
Reputation points
answered 2025-01-26T13:43:06.6+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 74%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
NoOneCan
815
Reputation points
1 answer
How to Fix codes not showing up on new phone,
I recently got a new phone and my authenticator app wont let me login as it keeps sending a code but im not receiving a code on my new phone. will i need a IT to reset my account? please help i cant log in to my work account
asked 2025-01-25T05:17:31.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 37%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKD%3C/text%3E%3C/svg%3E)
Kean Daniel Pagarigan
25
Reputation points
answered 2025-01-26T13:06:44.7433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 24%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Abiola Akinbade
22,550
Reputation points
1 answer
how to fix redirect loop login between login.omicrosoftonlie.com and portal.azure.com
After changing my hard disk to SSD with new windows 10, I got login issue in Azure portal. After authenticating using MFA app, it starts to redirect loop and finally display "we could sign you in. please try again". But I am still able to…
asked 2025-01-25T07:06:24.1133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 71%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Abinet Degefa
0
Reputation points
answered 2025-01-26T09:08:25.78+00:00
Abinet Degefa
0
Reputation points
1 answer
Authenticator app backup is to large
When I try to back up my authenticator app on my phone, an error message comes up saying: "Your backup is too large. Cannot save to the cloud." I am linked and synced with my Microsoft account.
asked 2024-10-16T11:43:18.0933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 75%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Christine Clabots
15
Reputation points
answered 2025-01-26T09:03:54.03+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 52%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOL%3C/text%3E%3C/svg%3E)
O. Lohkamp
11
Reputation points
3 answers
One of the answers was accepted by the question author.
How can I transfer my Microsoft Authenticator app to a new device without losing my configured data?
I need to perform a factory reset on my Android device and want to know the correct way to move my Microsoft Authenticator app, including my configured accounts and codes for two-factor authentication, to a new device. Can someone explain the proper…
asked 2024-05-07T23:22:19.4966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 34%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE6%3C/text%3E%3C/svg%3E)
EnoScott-6247
80
Reputation points
answered 2025-01-26T09:03:21.3333333+00:00
O. Lohkamp
11
Reputation points
3 answers
Microsoft Authenticator - Your backup is too large. Cannot save to the cloud."
I am trying to backup my authenticator app entries to migrate to my new phone. When I try to "Sync Account", I get the error "Your backup is too large. Cannot save to the cloud." When I checked the free storage space available in my…
asked 2023-11-10T04:53:16.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 51%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
David
130
Reputation points
edited an answer 2025-01-26T08:53:22.5933333+00:00
O. Lohkamp
11
Reputation points
3 answers
Limit on Number of Accounts for Microsoft Authenticator Cloud Backup
Hello, I would like to know if there is a limit to the number of accounts that can be added to Microsoft Authenticator when enabling cloud backup. Recently, while trying to enable cloud backup, I encountered an error stating that the "number of…
asked 2024-11-16T09:19:39.2833333+00:00
Rahul Kaurav
51
Reputation points
answered 2025-01-26T08:51:51.26+00:00
O. Lohkamp
11
Reputation points
2 answers
Need to increase backup file size to increase number of entries stored in authenticator app
Checking to see if 5MB backup file size limit can be removed. A paid M365 subscription should qualify for an increased size of backup file.
asked 2024-12-01T22:41:04.4533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 57.99999999999999%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGL%3C/text%3E%3C/svg%3E)
Gene Lawin
35
Reputation points
answered 2025-01-26T08:47:50.49+00:00
O. Lohkamp
11
Reputation points
1 answer
New mobile phone restore action required
I am trying to switch over to a new mobile device (android to android) and I backed up my authenticator account, then followed the recovery process. All the 2fa came over, however all say action required and want a QR code scanned. What is the point of…
asked 2024-01-19T17:28:28.4533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 90%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMN%3C/text%3E%3C/svg%3E)
Mark Nicholson
5
Reputation points
commented 2025-01-26T08:20:56.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 81%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPO%3C/text%3E%3C/svg%3E)
Petri Oikarainen
25
Reputation points
0 answers
"We don't support that country code. Use an email instead."
I wanted to redeem something in microsoft rewards, except I'm using a different account.. They asked me to put my phone number and I did as it said, but it says that they don't support the country code (+971) UAE. Even though I did it a lot of times…
Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
10,734 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
7,809 questions
asked 2024-08-12T08:48:47.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 84%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
S
10
Reputation points
commented 2025-01-26T08:02:07.93+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 33%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOK%3C/text%3E%3C/svg%3E)
Oleksiy Karavanskyi
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Não consigo reabilitar a entrada pelo celular
De alguma forma, ao configurar o celular novo, eu perdi a entrada pelo celular. Estou andando em círculos. Eu clico em reabilitar entrada pelo celular, vem um código, clico nele, abre a tela que a informando que meu bloqueio de tela foi alterado, que a…
asked 2025-01-25T19:26:12.5933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 87%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Mariana Cassaro Gurgel Salgado
20
Reputation points
accepted 2025-01-25T22:13:30.37+00:00
Mariana Cassaro Gurgel Salgado
20
Reputation points
1 answer
i lost access to my Authenticator app
i reset it my phone and i forgot to save my Authenticator app and now i can't access my account is there anything i can do to regain access to my account
asked 2024-08-04T16:54:01.2366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 80%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWK%3C/text%3E%3C/svg%3E)
Watachi Kun
15
Reputation points
commented 2025-01-25T18:03:06.5266667+00:00
Watachi Kun
15
Reputation points
2 answers
I accidently deleted account in my Microsoft Authenticator
I accidentally deleted my account from the Microsoft Authenticator app. Now, when I try to log in, it prompts me to enter the security code, but I no longer have access to that account in the app. Could you please advise how I can fix this issue? If…
asked 2025-01-24T05:12:41.1866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 52%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKF%3C/text%3E%3C/svg%3E)
Kenny Farel
5
Reputation points
commented 2025-01-25T17:22:07.3766667+00:00
Abiola Akinbade
22,550
Reputation points
0 answers
Totally stuck trying to get my wife into her account
Hi, I am completely stuck trying to help my wife get into her account. We have a Teams Essentials subscription that she can no longer access. The account appears to have been set up only with Authenticator options as a 2nd step, but she somehow lost…
asked 2025-01-25T14:43:13.5566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 66%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
Jim Reinardy
0
Reputation points
asked 2025-01-25T14:43:13.5566667+00:00
Jim Reinardy
0
Reputation points
0 answers
Unable to Restore Authenicator App from Backup
I have the Microsoft autheniticator app on my iphone 12 pro. I have an icloud backup on the app. I reset my iphone and when authenticator came back it was empty. When I click "Restore from Backup" it asked me to log into a Microsoft account.…
asked 2025-01-24T21:29:58.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 36%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECV%3C/text%3E%3C/svg%3E)
Chad Verity
5
Reputation points
commented 2025-01-25T14:26:06.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 35%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Sebastian Kasprzyca
0
Reputation points