I'm the only admin for a workplace 365 Business Premium account and I need my authentication reset

Craig Mulder 10

I am the only admin for a 365 Business Premium account via the Microsoft Tech for Social Impact program. I did something with my authenticator app on my phone and am no longer able to access it. I've tried different things but each time end up having to enter a number from my authenticator app which I cannot access.

NOTE: I posted the above in an earlier question. I received the following response:

For your scenario, I have the following suggestions for you. 1, You can access to https://myaccount.microsoft.com/ with your account and update your security info to see if it could remove the previous the Microsoft Authenticator authentication and add again with a new Phone. 2, You can contact our dedicated data protection support team directly for assistance. You can find the support phone numbers by country or region here: https://learn.microsoft.com/en-us/microsoft-365/admin/support-contact-info?view=o365-worldwide . 3, You can post a new thread and add tag "Microsoft Entra ID" to see if they can help you open case to reset your authentication.

The first option did not work because I cannot access my authenticator account.

I'm trying the third option with this new thread to see if someone can reset my authentication. If this doesn't work I'll place a call to the data protection support team.

Thank you

Raja Pothuraju 14,990 Reputation points Microsoft Vendor

2025-02-19T21:11:33.21+00:00
Hello @Craig Mulder,

Thank you for posting your query on Microsoft Q&A.

Based on your description, it appears that you are unable to log into the Azure Portal due to an incomplete MFA process. Since the device registered for second-factor authentication are not getting any MFA prompts, you are unable to complete the authentication.

In such scenarios, another Global Administrator can help to re-register MFA on a new mobile device. However, since you mentioned that you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number

Contact email address

Global admin email address (affected account)

Country

TimeZone

Please send me the detail via private message.

We can then connect offline to discuss further and assist you in resolving this issue.
Durriyyah 0 Reputation points

2025-02-20T00:46:04.8366667+00:00

I'm having the same issue. Can I get some support? @Microsoft Entra @Microsoft Entra
Craig Mulder 10 Reputation points

2025-02-20T13:33:05.3133333+00:00

Thank you for this response Raja. Please let me know how to initiate a private message so I can send the PII.
Raja Pothuraju 14,990 Reputation points Microsoft Vendor

2025-02-21T22:26:15.7333333+00:00

Hello @Craig Mulder,

Thank you for your response.

You can see private messages option below to your question on thread.
Raja Pothuraju 14,990 Reputation points Microsoft Vendor

2025-02-21T22:27:09.52+00:00

Hello @Durriyyah,

I recommend creating a new thread on the same Q&A forum with as many details about your issue as possible. This will ensure better visibility within the community.

Please create a new Q&A post at https://learn.microsoft.com/en-us/answers/questions/ask/ and select the Microsoft Entra ID tag when submitting your question.
노가연 0 Reputation points

2025-02-23T23:12:36.22+00:00

I'm having the same issue too. Can I get some support? @Microsoft Entra @Microsoft Entra
Eric Chilicki 0 Reputation points

2025-02-24T21:41:14.5166667+00:00

I'm having a similar problem and can't find support anywhere. Every part of my problem and your purposed "solutions" just send me in circles.
Raja Pothuraju 14,990 Reputation points Microsoft Vendor

2025-02-26T23:25:03.4066667+00:00

Hello @Eric Chilicki, @노가연,

I recommend creating a new thread on the same Q&A forum with as many details about your issue as possible. This will ensure better visibility within the community.

Please create a new Q&A post at https://learn.microsoft.com/en-us/answers/questions/ask/ and select the Microsoft Entra ID tag when submitting your question.

1 answer

Raja Pothuraju 14,990 Reputation points Microsoft Vendor

2025-02-23T21:22:10.95+00:00

Hello @Craig Mulder,

Thank you for sharing required details over private message.

The issue relates to a tenant lockout situation where no other global admin in the tenant has the necessary admin rights to re-register MFA.

To resolve this, we engaged our Data Protection team through a support ticket. Please connect with our support team via the ticket, and they will assist you in resolving the issue.

I hope this information is helpful. Please feel free to reach out if you have any further questions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Please sign in to rate this answer.
Raja Pothuraju 14,990 Reputation points Microsoft Vendor

2025-02-26T23:24:39.35+00:00

Hello @Craig Mulder ,

If all your concerns have been resolved, I would greatly appreciate it if you could mark the answer as "Answer Accepted."

Raja Pothuraju 14,990 Reputation points Microsoft Vendor

2025-02-27T17:42:38.5166667+00:00

Hello @Craig Mulder ,

If all your concerns have been resolved, I would greatly appreciate it if you could mark the answer as "Answer Accepted."
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.

Share via

I'm the only admin for a workplace 365 Business Premium account and I need my authentication reset

1 answer

Your answer