Microsoft 365 Copilot for Sales troubleshooting

Welcome to Microsoft 365 Copilot for Sales troubleshooting. These articles explain how to determine, diagnose, and fix issues that you might encounter when you use Microsoft 365 Copilot for Sales. In the navigation pane on the left, browse through the article list or use the search box to find issues and solutions.

CRM permissions and configurations

How-To Guide

• Can't update records due to missing record access in Salesforce CRM
• Can't update records due to missing object access in Salesforce CRM
• Can't save email to CRM due to invalid mailbox settings
• "Fix mailbox errors in Dynamics 365" error
• Missing privileges error when signing in
• Salesforce CRM users can't see data in Copilot for Sales

Outlook side panel

How-To Guide

• Sign-in issue when opening the Copilot for Sales pane in Outlook
• Update add-in error in Copilot for Sales add-in for Microsoft Outlook

Setup, installation, and sign-in

How-To Guide

• Can't connect to Dynamics 365 with two-factor authentication enabled
• Can't save an email to CRM when Enhanced Email isn't enabled in Salesforce CRM
• First Salesforce CRM user can't access Copilot for Sales
• Incorrect custom domain in Salesforce
• "Request your CRM administrator permissions to access Salesforce using APIs" error

Teams collaboration spaces

How-To Guide

• Can't create private channels in Microsoft Teams
• Opportunity summary not displayed in deal rooms