Private offer troubleshooting
This article provides troubleshooting options when encountering issues with a private offer.
Accepting a private offer
| Problem | Potential reason | How to solve |
|---|---|---|
| I received the link from the partner but upon clicking it I got a message saying I can't view the contract. | You do not have the correct permissions assigned. | The billing account administrator must accept the offer, or you need the correct permissions. |
| I can see the details of the private offer but the "accept private offer" button is disabled. | The checkbox for accepting the legal terms has not been checked, or, You do not have the correct permissions assigned. |
Check the box to accept the terms and conditions, or, The billing account administrator must accept the offer, or you need the correct permissions. |
| I did not receive a link to the private offer. | The e-mail with the link to the private offer was sent to the incorrect person within your organization or is in junk folder | Request that the Microsoft partner re-send the e-mail or log into the Azure portal, navigate to the marketplace, under private offer management, accept the offer. |
Purchasing and subscribing to a private offer
| Problem | Potential reason | How to solve |
|---|---|---|
| I can't find the private offer in the private offer management dashboard. | You do not have the correct permissions assigned to view the private offer. | You need to have the right permissions assigned. |
| I can select the "accept private offer" link but can't complete the action due to project permissions. | -Microsoft Customer Agreement (MCA): you do not have permissions to sign the organization (billing account) agreements, Or, You do not have permissions on a billing group under the organization (billing account), create project permissions, or a valid project under a valid business group. |
Contact your billing account administrator to accept the private offer or assign you permissions to create a project under the billing group. |
| I accepted the private offer, but I can't see the product in the Private offer management dashboard in the Azure portal. | You do not have the correct permissions assigned on the Azure subscription, And/or Subscriptions under the billing account are filtered out in the global subscriptions filter. |
You need to have the right permissions assigned. And/or,Subscriptions you intend to use are selected in the global subscription filter. |
| After accepting the private offer, I can see the private offer and open the product page, but the negotiated price is not displaying. | After a private offer is accepted, it can take up to 15 minutes for the price to be reflected in the system. | Pricing should be visible within a maximum of 15 minutes. |
| I have the correct permissions on the subscription, but the subscription isn't appearing on the deploy or create experience in Azure | The subscription does not belong to the billing account the private offer was created for, Or, The subscription isn't registered to the marketplace resource. |
Select a different subscription or create a new subscription under the billing account under which the private offer was created, with the correct permissions. Learn how to create a subscription for a Microsoft Customer Agreement (MCA) or learn how to create a subscription for an Enterprise Agreement (EA.) Or, Registrations for subscriptions can occur within the initial 24-48 hours of their creation. To learn more, see Configure subscription heading. |
| I am unable to purchase and subscribe into a Cloud Solution Provider (CSP) subscription | Cloud Solution Provider (CSP) subscriptions | To purchase outside of a Cloud Solution Provider (CSP) subscription, you can sign up for Azure using different account types. To learn about the different account types, see Billing and accounts scopes. |
How to troubleshoot a grayed-out purchase button
If your Purchase button is disabled (or grayed out), check the following list for potential fixes to activate the Purchase button:
Offer status: Verify that the offer status is Accepted, Accepted - Pending Purchase, or Term Ending.
- If your offer status is Term Ended or Offer Expired, contact your vendor.
- If your offer status is Pending, the offer isn't yet accepted or it's not yet available for purchase.
Date range: Confirm that the current date falls within the private offer's start and end dates. You won't be able to purchase a private offer before the start date nor after the end date outside this date range. If you need new start and end dates, contact your vendor.
Product readiness: Verify if the private offer product status is Ready.
Roles and permissions: Validate that the person attempting to purchase has subscription owner or contributor role for at least one eligible subscription associated with the billing account used for the private offer. For details, see Roles and permissions.
Billing account and subscription eligibility: Validate that the billing account and subscription are available and eligible for marketplace purchases. You must have at least one eligible subscription associated with the billing account.
Purchasing controls and policies: Ensure that marketplace purchasing policies are enabled. For details, see Purchase validation checks.