Stap 1: maak formulieren om de indeling en het gedrag van de melding te definiëren

Omnichannel for Customer Service biedt een suite aan mogelijkheden die de kracht van Dynamics 365 Customer Service Enterprise uitbreiden om organisaties in staat te stellen direct verbinding te maken en met hun klanten te communiceren via digitale berichtenkanalen. Er is een extra licentie nodig voor toegang tot Omnichannel voor klantenservice. Voor meer informatie, zie de pagina's Prijsoverzicht voor Dynamics 365 Customer Service en Prijsplan voor Dynamics 365 Customer Service.

In het onderwerp wordt beschreven hoe u de lay-out en het gedrag van de waarschuwingsmelding definieert.

Vereisten

• U moet de vereiste Dynamics 365 Customer Service-machtigingen hebben om Unified Service Desk te configureren en toegang te krijgen tot de vereiste Dynamics 365 Customer Service-entiteiten. Meer informatie: Toegangsbeheer in Unified Service Desk

• U moet vertrouwd zijn met de volgende concepten in Unified Service Desk:

  • Gehoste Unified Service Desk-besturingselementen

  • Deze drie typen gehoste besturingselementen: Verbindingsbeheer, Algemene beheerder en Deelvensterindeling. Meer informatie: Typen gehoste besturingselementen, acties en gebeurtenisverwijzingen in Unified Service Desk

  • Filter toegang met Unified Service Desk. Meer informatie: Toegang beheren met Unified Service Desk-configuratie

Formulieren maken

1. Meld u aan bij het Dynamics 365-exemplaar.

2. Selecteer de pijl Omlaag naast Dynamics 365.

3. Selecteer Unified Service Desk-beheerder.

4. Selecteer Formulieren en + Nieuw.

5. Vul in het nieuwe formulier de details in.

   Veld	waarde
   Naam	SimpleChatRequestPopupForm
   Order	10
   Markering	Kopieer en plak de XML-inhoud, zoals hieronder weergegeven

  <Border xmlns="https://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="https://schemas.microsoft.com/winfx/2006/xaml"
xmlns:CCA="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"
xmlns:Converters="clr-namespace:USDConverters;assembly=USDConverters" xmlns:local="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"  xmlns:System="clr-namespace:System;assembly=mscorlib" BorderThickness="1,1,1,1"
>
<Border.Resources>
 <SolidColorBrush x:Key="BorderDefaultBrush" Color="#FFF1F1F1"/>
 <SolidColorBrush x:Key="BorderHCBrush" Color="{x:Static SystemColors.WindowFrameColor}"/>
 <Style TargetType="{x:Type Border}">
  <Setter Property="BorderBrush" Value="{DynamicResource BorderDefaultBrush}" />
  <Style.Triggers>
   <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
    <Setter Property="BorderBrush" Value="{DynamicResource BorderHCBrush}"/>
   </DataTrigger>
  </Style.Triggers>
 </Style>
</Border.Resources>

<Grid Height="auto" Width="280" >
 <Grid.Resources>
  <System:String x:Key="switchvar">[[switchvar]+]</System:String>

  <System:String x:Key="isAccept">[[isAccept]+]</System:String>
  <System:String x:Key="isReject">[[isReject]+]</System:String>
  <System:String x:Key="designation">[[designation]+]</System:String>
  <System:String x:Key="showWarning">[[showWarning]+]</System:String>
  <System:String x:Key="jobTitle">[[jobTitle]+]</System:String>
  <System:String x:Key="email">[[email]+]</System:String>
  <System:String x:Key="city">[[city]+]</System:String>
  <System:String x:Key="state">[[state]+]</System:String>
  <System:String x:Key="EscalatedFromVirtualAgent">[[EscalatedFromVirtualAgent]+]</System:String>

  <local:CRMImageConverter x:Key="CRMImageLoader" />

  <SolidColorBrush x:Key="HCWindowTextColor" Color="{x:Static SystemColors.WindowTextColor}"/>
  <SolidColorBrush x:Key="HCBackgroundColor" Color="{x:Static SystemColors.WindowColor}"/>
  <SolidColorBrush x:Key="HCButtonBorderColor" Color="{x:Static SystemColors.HighlightColor}"/>
  <SolidColorBrush x:Key="HCWindowHighlightTextColor" Color="{x:Static SystemColors.HighlightTextColor}" />
  <SolidColorBrush x:Key="HighlightedButtonBackgroundColor" Color="{x:Static SystemColors.HighlightColor}"/>
  <SolidColorBrush x:Key="HighlightedButtonForegroundColor" Color="{x:Static SystemColors.HighlightTextColor}" />

  <Style TargetType="{x:Type Grid}">
   <Setter Property="Background" Value="#003D60" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="TimeoutStyle" TargetType="{x:Type Grid}">
   <Setter Property="Background" Value="#003D60" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="ImageLogo" TargetType="{x:Type Image}">
   <Setter Property="Width" Value="56" />
   <Setter Property="Height" Value="56" />
   <Setter Property="Margin" Value="19,4,8,8" />
  </Style>

  <Style x:Key="WarningImageLogo" TargetType="{x:Type Image}">
   <Setter Property="Width" Value="16" />
   <Setter Property="Height" Value="16" />
   <Setter Property="Margin" Value="14,17,8,52" />
  </Style>

  <Style x:Key="ButtonImage" TargetType="{x:Type Image}">
   <Setter Property="Width" Value="16" />
   <Setter Property="Height" Value="16" />
   <Setter Property="HorizontalAlignment" Value="Center" />
   <Setter Property="VerticalAlignment" Value="Center" />
  </Style>

  <Style x:Key="NotificationTimeoutBackgroundStyle" TargetType="{x:Type Grid}">
   <Setter Property="Background" Value="#032D44" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="showAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
   <Setter Property="Visibility" Value="Collapsed"/>
   <Style.Triggers>
    <MultiDataTrigger>
     <MultiDataTrigger.Conditions>
      <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
      <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
     </MultiDataTrigger.Conditions>
     <Setter Property="Visibility" Value="Visible"/>
    </MultiDataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="hideAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
   <Setter Property="Visibility" Value="Visible"/>
   <Style.Triggers>
    <MultiDataTrigger>
     <MultiDataTrigger.Conditions>
      <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
      <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
     </MultiDataTrigger.Conditions>
     <Setter Property="Visibility" Value="Collapsed"/>
    </MultiDataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="WarningMessageVisibilityStyle" TargetType="{x:Type Grid}">
   <Setter Property="Visibility" Value="Collapsed"/>
   <Style.Triggers>
    <MultiDataTrigger>
     <MultiDataTrigger.Conditions>
      <Condition Binding="{Binding Source={StaticResource showWarning}}" Value="TRUE" />
     </MultiDataTrigger.Conditions>
     <Setter Property="Visibility" Value="Visible"/>
    </MultiDataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="WarningMessageBackgroundStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
   <Setter Property="Background" Value="#003252" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
  <Style x:Key="WarningMessageBorderStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
   <Setter Property="Background" Value="#FFFFFFFF" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
  <Style x:Key="AcceptButton" TargetType="{x:Type Button}">
   <Setter Property="OverridesDefaultStyle" Value="False"/>
   <Setter Property="FontSize" Value="14px"/>
   <Setter Property="BorderBrush" Value="#FFFFFFFF"/>
   <Setter Property="BorderThickness" Value="1"/>
   <Setter Property="Foreground" Value="#FFFFFF"/>
   <Setter Property="Background" >
    <Setter.Value>
     <LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
      <GradientStop Color="#008A00" Offset="0"/>
     </LinearGradientBrush>
    </Setter.Value>
   </Setter>
   <Style.Triggers>
    <MultiDataTrigger>
     <MultiDataTrigger.Conditions>
      <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
      <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
     </MultiDataTrigger.Conditions>
     <Setter Property="Visibility" Value="Visible"/>
     <Setter Property="Width" Value="120" />
     <Setter Property="Margin" Value="14,7,14,14" />
    </MultiDataTrigger>
    <MultiDataTrigger>
     <MultiDataTrigger.Conditions>
      <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
      <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
     </MultiDataTrigger.Conditions>
     <Setter Property="Visibility" Value="Visible"/>
     <Setter Property="Width" Value="240" />
     <Setter Property="Margin" Value="14,14,14,14" />
    </MultiDataTrigger>
    <DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
     <Setter Property="Visibility" Value="Hidden" />
    </DataTrigger>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     <Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
     <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
    </DataTrigger>
    <Trigger Property="IsMouseOver" Value="True">
     <Setter Property="Foreground" Value="{DynamicResource HighlightedButtonForegroundColor}" />
     <Setter Property="Background" Value="{DynamicResource HighlightedButtonBackgroundColor}"/>
     <Setter Property="Cursor" Value="Hand" />
    </Trigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="RejectButton" TargetType="{x:Type Button}">
   <Setter Property="OverridesDefaultStyle" Value="False"/>
   <Setter Property="FontSize" Value="14px"/>
   <Setter Property="BorderBrush" Value="#FFFFFFFF"/>
   <Setter Property="BorderThickness" Value="1"/>
   <Setter Property="Foreground" Value="#FFFFFF"/>
   <Setter Property="Background" >
    <Setter.Value>
     <LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
      <GradientStop Color="#BF0900" Offset="0"/>
     </LinearGradientBrush>
    </Setter.Value>
   </Setter>
   <Style.Triggers>
    <MultiDataTrigger>
     <MultiDataTrigger.Conditions>
      <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
      <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
     </MultiDataTrigger.Conditions>
     <Setter Property="Visibility" Value="Visible"/>
     <Setter Property="Width" Value="119" />
     <Setter Property="Margin" Value="0,7,13,14" />
    </MultiDataTrigger>
    <MultiDataTrigger>
     <MultiDataTrigger.Conditions>
      <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
      <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
     </MultiDataTrigger.Conditions>
     <Setter Property="Visibility" Value="Visible"/>
     <Setter Property="Width" Value="240" />
     <Setter Property="Margin" Value="14,14,14,14" />
    </MultiDataTrigger>
    <DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
     <Setter Property="Visibility" Value="Hidden" />
    </DataTrigger>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     <Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
     <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
    </DataTrigger>
    <Trigger Property="IsMouseOver" Value="True">
     <Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
     <Setter Property="Background" Value="{DynamicResource HCButtonBorderColor}"/>
     <Setter Property="Cursor" Value="Hand" />
    </Trigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="BaseTextStyle" TargetType="{x:Type TextBlock}">
   <Setter Property="HorizontalAlignment" Value="Left" />
   <Setter Property="VerticalAlignment" Value="Center" />
   <Setter Property="FontSize" Value="14" />
   <Setter Property="TextTrimming" Value="WordEllipsis" />
   <Setter Property="FontFamily" Value="Segoe UI" />
   <Setter Property="LineHeight" Value="16" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="LabelTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
   <Setter Property="Foreground" Value="#D8D8D8"/>
   <Setter Property="Margin" Value="0,0,0,11" />
   <Setter Property="FontWeight" Value="Regular" />
  </Style>

  <Style x:Key="TextBlockStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
   <Setter Property="Foreground" Value="#FFFFFF"/>
   <Setter Property="Margin" Value="0,0,0,11" />
   <Setter Property="FontWeight" Value="SemiBold" />
   <Style.Triggers>
    <Trigger Property="Text" Value="">
     <Setter Property="Visibility" Value="Collapsed" />
    </Trigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="DefaultTextForegroundStyle" TargetType="{x:Type TextBlock}" >
   <Setter Property="Foreground" Value="#FFFFFF"/>
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="ButtonTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}">
   <Style.Triggers>
    <Trigger Property="IsMouseOver" Value="True">
     <Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
    </Trigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="JobTitleLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source = {StaticResource jobTitle }}" Value="">
     <Setter Property="Visibility" Value="Collapsed"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
  <Style x:Key="EmailLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source = {StaticResource email }}" Value="">
     <Setter Property="Visibility" Value="Collapsed"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
  <Style x:Key="CityLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source = {StaticResource city }}" Value="">
     <Setter Property="Visibility" Value="Collapsed"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
  <Style x:Key="StateLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source = {StaticResource state }}" Value="">
     <Setter Property="Visibility" Value="Collapsed"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
  <Style x:Key="DesignationTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}" >
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source = {StaticResource designation }}" Value="">
     <Setter Property="Visibility" Value="Collapsed"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
 </Grid.Resources>

 <Grid.RowDefinitions>
  <RowDefinition Height="auto" />
  <RowDefinition Height="auto" />
  <RowDefinition Height="28" />
  <RowDefinition Height="86" />
  <RowDefinition Height="1" />
  <RowDefinition Height="auto" />
  <RowDefinition Height="auto" />
  <RowDefinition Height="auto" />
 </Grid.RowDefinitions>
 <!-- Max Sessions Warning Message -->
 <Grid Style="{StaticResource WarningMessageBackgroundStyle}" Grid.Row="0" Height="auto">
  <Grid.ColumnDefinitions>
   <ColumnDefinition Width="38"/>
   <ColumnDefinition Width="242"/>
  </Grid.ColumnDefinitions>
  <Image Style="{StaticResource WarningImageLogo}" Source="{Binding Source=new_omni_toast_warning_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />
  <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Grid.Column="1" Margin="0,14,14,15"  HorizontalAlignment="Left" Text="[[$Resources.MaxSessionsWarningForIncomingRequest]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" TextWrapping="WrapWithOverflow" FontFamily="Segoe UI"  LineHeight="19" />
 </Grid>
 <!-- Separator line -->
 <Grid Style="{StaticResource WarningMessageBorderStyle}" Grid.Row="1" Height="1" Opacity="1">
  <Grid.RowDefinitions>
   <RowDefinition Height="1" />
  </Grid.RowDefinitions>
 </Grid>

 <!-- Notification Timeout Text -->
 <Grid Style="{StaticResource showAutoAcceptMesage}" Grid.Row="2" Height="28">
  <Grid.RowDefinitions>
   <RowDefinition Height="28" />
  </Grid.RowDefinitions>
  <StackPanel Margin="14,4,14,5"  Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.AutoAcceptRequestTimeoutText]] " HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutUnit]]" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
  </StackPanel>
 </Grid>

 <Grid Style="{StaticResource hideAutoAcceptMesage}" Grid.Row="2" Height="28">
  <Grid.RowDefinitions>
   <RowDefinition Height="28" />
  </Grid.RowDefinitions>
  <StackPanel Margin="14,4,14,5"  Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutText]]" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
  </StackPanel>
 </Grid>


 <!-- Chat Request From -->
 <Grid Grid.Row="3" Height="auto" >

  <Grid.ColumnDefinitions>
   <ColumnDefinition Width="83"/>
   <ColumnDefinition Width="197"/>
  </Grid.ColumnDefinitions>

  <Image Style="{StaticResource ImageLogo}" Source="[[channelIcon]+]" />

  <Grid Grid.Column="1" Margin="20,6,14,3">
   <Grid.RowDefinitions>
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
   </Grid.RowDefinitions>
   <TextBlock Grid.Row="0" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" Text="[[$Scriptlet.ResolveChannelTitle]+]" FontWeight="Regular" VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="14" />
   <TextBlock Grid.Row="1" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" FontWeight="SemiBold" Text="[[from]+]" VerticalAlignment="Center" FontSize="18" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="21"  />
   <TextBlock Grid.Row="2" Style="{StaticResource DesignationTextStyle}"  HorizontalAlignment="Left" Text="{Binding Source={StaticResource designation}}" FontWeight="Regular"  VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="18"  />
  </Grid>

 </Grid>
 <!-- Separator line -->
 <Grid Grid.Row="4" Height="1" Opacity="0.13" >
  <Grid.Resources>
   <Style TargetType="{x:Type Grid}" >
    <Setter Property="Background" Value="#F1F1F1" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
  </Grid.Resources>
  <Grid.RowDefinitions>
   <RowDefinition Height="1" />
  </Grid.RowDefinitions>
 </Grid>

 <!-- Attributes-->
 <Grid Grid.Row="5" Height="auto">
  <Grid.ColumnDefinitions>
   <ColumnDefinition Width="103"/>
   <ColumnDefinition Width="177"/>
  </Grid.ColumnDefinitions>

  <Grid Grid.Column="0" Height="auto" >
   <Grid.Resources>
    <Style TargetType="{x:Type Grid}" >
     <Setter Property="Margin" Value="14,14,11,7" />
     <Style.Triggers>
      <MultiDataTrigger>
       <MultiDataTrigger.Conditions>
        <Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
        <Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
        <Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
        <Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
       </MultiDataTrigger.Conditions>
       <Setter Property="Margin" Value="0,0,0,7" />
      </MultiDataTrigger>
     </Style.Triggers>
    </Style>
   </Grid.Resources>
   <Grid.RowDefinitions>
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
   </Grid.RowDefinitions>
   <TextBlock Style="{StaticResource JobTitleLabelStyle}" Grid.Row="0" Text="[[$Resources.JobTitleLabel]]" />
   <TextBlock Style="{StaticResource EmailLabelStyle}" Grid.Row="1" Text="[[$Resources.EmailLabel]]" />
   <TextBlock Style="{StaticResource CityLabelStyle}" Grid.Row="2" Text="[[$Resources.CityLabel]]" />
   <TextBlock Style="{StaticResource StateLabelStyle}"  Grid.Row="3" Text="[[$Resources.StateLabel]]" />
  </Grid>

  <Grid Grid.Column="1" Height="auto">
   <Grid.Resources>
    <Style TargetType="{x:Type Grid}" >
     <Setter Property="Margin" Value="14,14,11,7" />
     <Style.Triggers>
      <MultiDataTrigger>
       <MultiDataTrigger.Conditions>
        <Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
        <Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
        <Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
        <Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
       </MultiDataTrigger.Conditions>
       <Setter Property="Margin" Value="0,0,0,7" />
      </MultiDataTrigger>
     </Style.Triggers>
    </Style>
   </Grid.Resources>
   <Grid.RowDefinitions>
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
   </Grid.RowDefinitions>
   <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="0" Text="[[jobTitle]+]" />
   <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="1" Text="[[email]+]" />
   <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="2" Text="[[city]+]" />
   <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="3" Text="[[state]+]" />
  </Grid>
 </Grid>
 <!-- Bot Escalation Message -->
 <Grid Grid.Row="6" Height="auto">
	<Grid.Resources>
    <Style TargetType="{x:Type Grid}" >
     <Setter Property="Margin" Value="0,0,0,7" />
	  <Setter Property="Visibility" Value="Hidden" />
     <Style.Triggers>
      <MultiDataTrigger>
       <MultiDataTrigger.Conditions>
        <Condition Binding="{Binding Source = {StaticResource EscalatedFromVirtualAgent }}" Value="True" />
       </MultiDataTrigger.Conditions>
       <Setter Property="Margin" Value="30,0,0,7" />
		<Setter Property="Visibility" Value="Visible" />
      </MultiDataTrigger>
     </Style.Triggers>
    </Style>
   </Grid.Resources>
	<Grid.RowDefinitions>
    <RowDefinition Height="auto" />
   </Grid.RowDefinitions>
	<TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="0" Text="[[$Resources.EscalatedFromVirtualAgentMessage]+]"/>
 </Grid>

 <!-- Accept / Reject Buttons -->
 <Grid Grid.Row="7" Height="auto">
  <Grid.ColumnDefinitions>
   <ColumnDefinition>
    <ColumnDefinition.Style>
     <Style TargetType="{x:Type ColumnDefinition}">
      <Setter Property="Width" Value="148" />
      <Style.Triggers>
       <DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
        <Setter Property="Width" Value="0" />
       </DataTrigger>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
         <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Width" Value="148" />
       </MultiDataTrigger>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
         <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Width" Value="*" />
       </MultiDataTrigger>
      </Style.Triggers>
     </Style>
    </ColumnDefinition.Style>
   </ColumnDefinition>
   <ColumnDefinition>
    <ColumnDefinition.Style>
     <Style TargetType="{x:Type ColumnDefinition}">
      <Setter Property="Width" Value="132" />
      <Style.Triggers>
       <DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
        <Setter Property="Width" Value="0" />
       </DataTrigger>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
         <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Width" Value="132" />
       </MultiDataTrigger>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
         <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Width" Value="*" />
       </MultiDataTrigger>
      </Style.Triggers>
     </Style>
    </ColumnDefinition.Style>
   </ColumnDefinition>
  </Grid.ColumnDefinitions>

  <Button Name="btnAccept" AutomationProperties.Name="[[$Resources.AcceptButtonText]]" Grid.Column="0" Height="40" Style="{StaticResource AcceptButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="CreateCustomerSession?cid=[[cid]+]&amp;from=[[from]+]&amp;isUniqueContactRecognized=[[isUniqueContactRecognized]+]&amp;CRMCONTACTID=[[CRMCONTACTID]+]&amp;CanActivateSession=[[CanActivateSession]+]&amp;SessionTabId=[[SessionTabId]+]">
   <StackPanel Orientation="Horizontal" VerticalAlignment="Center">
    <Image Grid.Column="0" Style="{StaticResource ButtonImage}"  Source="{Binding Source=new_omni_screenpop_accept_icon, Converter={StaticResource CRMImageLoader}}" />
    <TextBlock Grid.Column="1" Text="[[$Resources.AcceptButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
   </StackPanel>
  </Button>

  <Button Name="btnReject" AutomationProperties.Name="[[$Resources.RejectButtonText]]" Grid.Column="1" Height="40" Style="{StaticResource RejectButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="IncomingRequestRejected?cid=[[cid]+]&amp;from=[[from]+]" >
   <StackPanel Orientation="Horizontal" VerticalAlignment="Center">
    <Image Grid.Column="0" Style="{StaticResource ButtonImage}"  Source="{Binding Source=new_omni_screenpop_reject_icon, Converter={StaticResource CRMImageLoader}}" />
    <TextBlock Grid.Column="1" Text="[[$Resources.RejectButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
   </StackPanel>
  </Button>

 </Grid>
</Grid>
</Border>

5. Sla het formulier op.

6. Herhaal stap 3 tot en met 5 om de volgende formulieren te maken.

Waarschuwingsmelding over overlegaanvraag weergeven

Veld	waarde
Naam	ConsultRequestPopUpForm
Order	17
Markering	Kopieer en plak de XML-inhoud, zoals hieronder weergegeven

<Border xmlns="https://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="https://schemas.microsoft.com/winfx/2006/xaml"
xmlns:CCA="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"
xmlns:Converters="clr-namespace:USDConverters;assembly=USDConverters" xmlns:local="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"  xmlns:System="clr-namespace:System;assembly=mscorlib" BorderThickness="1,1,1,1"
>
 <Border.Resources>
  <SolidColorBrush x:Key="BorderDefaultBrush" Color="#FFF1F1F1"/>
  <SolidColorBrush x:Key="BorderHCBrush" Color="{x:Static SystemColors.WindowFrameColor}"/>
  <Style TargetType="{x:Type Border}">
   <Setter Property="BorderBrush" Value="{DynamicResource BorderDefaultBrush}" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="BorderBrush" Value="{DynamicResource BorderHCBrush}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
 </Border.Resources>

 <Grid Height="auto" Width="280" >
  <Grid.Resources>
   <System:String x:Key="switchvar">[[switchvar]+]</System:String>

   <System:String x:Key="isAccept">[[isAccept]+]</System:String>
   <System:String x:Key="isReject">[[isReject]+]</System:String>
   <System:String x:Key="designation">[[designation]+]</System:String>
   <System:String x:Key="showWarning">[[showWarning]+]</System:String>
   <System:String x:Key="jobTitle">[[jobTitle]+]</System:String>
   <System:String x:Key="email">[[email]+]</System:String>
   <System:String x:Key="city">[[city]+]</System:String>
   <System:String x:Key="state">[[state]+]</System:String>

   <local:CRMImageConverter x:Key="CRMImageLoader" />

   <SolidColorBrush x:Key="HCWindowTextColor" Color="{x:Static SystemColors.WindowTextColor}"/>
   <SolidColorBrush x:Key="HCBackgroundColor" Color="{x:Static SystemColors.WindowColor}"/>
   <SolidColorBrush x:Key="HCButtonBorderColor" Color="{x:Static SystemColors.HighlightColor}"/>
   <SolidColorBrush x:Key="HCWindowHighlightTextColor" Color="{x:Static SystemColors.HighlightTextColor}" />
   <SolidColorBrush x:Key="HighlightedButtonBackgroundColor" Color="{x:Static SystemColors.HighlightColor}"/>
   <SolidColorBrush x:Key="HighlightedButtonForegroundColor" Color="{x:Static SystemColors.HighlightTextColor}" />

   <Style TargetType="{x:Type Grid}">
    <Setter Property="Background" Value="#003D60" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="TimeoutStyle" TargetType="{x:Type Grid}">
    <Setter Property="Background" Value="#003D60" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="ImageLogo" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="56" />
    <Setter Property="Height" Value="56" />
    <Setter Property="Margin" Value="19,4,8,8" />
   </Style>

   <Style x:Key="WarningImageLogo" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="16" />
    <Setter Property="Height" Value="16" />
    <Setter Property="Margin" Value="14,17,8,52" />
   </Style>

   <Style x:Key="ButtonImage" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="16" />
    <Setter Property="Height" Value="16" />
    <Setter Property="HorizontalAlignment" Value="Center" />
    <Setter Property="VerticalAlignment" Value="Center" />
   </Style>
   
   <Style x:Key="headerImage" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="12" />
    <Setter Property="Height" Value="12" />
    <Setter Property="HorizontalAlignment" Value="Center" />
    <Setter Property="VerticalAlignment" Value="Center" />
   </Style>
   
   <Style x:Key="NotificationTimeoutBackgroundStyle" TargetType="{x:Type Grid}">
    <Setter Property="Background" Value="#032D44" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="showAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
    <Setter Property="Visibility" Value="Collapsed"/>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
     </MultiDataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="hideAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
    <Setter Property="Visibility" Value="Visible"/>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Collapsed"/>
     </MultiDataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="WarningMessageVisibilityStyle" TargetType="{x:Type Grid}">
    <Setter Property="Visibility" Value="Collapsed"/>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource showWarning}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
     </MultiDataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="WarningMessageBackgroundStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
    <Setter Property="Background" Value="#003252" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="WarningMessageBorderStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
    <Setter Property="Background" Value="#FFFFFFFF" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="AcceptButton" TargetType="{x:Type Button}">
    <Setter Property="OverridesDefaultStyle" Value="False"/>
    <Setter Property="FontSize" Value="14px"/>
    <Setter Property="BorderBrush" Value="#FFFFFFFF"/>
    <Setter Property="BorderThickness" Value="1"/>
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Setter Property="Background" >
     <Setter.Value>
      <LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
       <GradientStop Color="#008A00" Offset="0"/>
      </LinearGradientBrush>
     </Setter.Value>
    </Setter>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="120" />
      <Setter Property="Margin" Value="14,7,14,14" />
     </MultiDataTrigger>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="240" />
      <Setter Property="Margin" Value="14,14,14,14" />
     </MultiDataTrigger>
     <DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
      <Setter Property="Visibility" Value="Hidden" />
     </DataTrigger>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
      <Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
     <Trigger Property="IsMouseOver" Value="True">
      <Setter Property="Foreground" Value="{DynamicResource HighlightedButtonForegroundColor}" />
      <Setter Property="Background" Value="{DynamicResource HighlightedButtonBackgroundColor}"/>
      <Setter Property="Cursor" Value="Hand" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="RejectButton" TargetType="{x:Type Button}">
    <Setter Property="OverridesDefaultStyle" Value="False"/>
    <Setter Property="FontSize" Value="14px"/>
    <Setter Property="BorderBrush" Value="#FFFFFFFF"/>
    <Setter Property="BorderThickness" Value="1"/>
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Setter Property="Background" >
     <Setter.Value>
      <LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
       <GradientStop Color="#BF0900" Offset="0"/>
      </LinearGradientBrush>
     </Setter.Value>
    </Setter>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="119" />
      <Setter Property="Margin" Value="0,7,13,14" />
     </MultiDataTrigger>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="240" />
      <Setter Property="Margin" Value="14,14,14,14" />
     </MultiDataTrigger>
     <DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
      <Setter Property="Visibility" Value="Hidden" />
     </DataTrigger>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
      <Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
     <Trigger Property="IsMouseOver" Value="True">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
      <Setter Property="Background" Value="{DynamicResource HCButtonBorderColor}"/>
      <Setter Property="Cursor" Value="Hand" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="BaseTextStyle" TargetType="{x:Type TextBlock}">
    <Setter Property="HorizontalAlignment" Value="Left" />
    <Setter Property="VerticalAlignment" Value="Center" />
    <Setter Property="FontSize" Value="14" />
    <Setter Property="TextTrimming" Value="WordEllipsis" />
    <Setter Property="FontFamily" Value="Segoe UI" />
    <Setter Property="LineHeight" Value="16" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="LabelTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
    <Setter Property="Foreground" Value="#D8D8D8"/>
    <Setter Property="Margin" Value="0,0,0,11" />
    <Setter Property="FontWeight" Value="Regular" />
   </Style>

   <Style x:Key="TextBlockStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Setter Property="Margin" Value="0,0,0,11" />
    <Setter Property="FontWeight" Value="SemiBold" />
    <Style.Triggers>
     <Trigger Property="Text" Value="">
      <Setter Property="Visibility" Value="Collapsed" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="DefaultTextForegroundStyle" TargetType="{x:Type TextBlock}" >
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="ButtonTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}">
    <Style.Triggers>
     <Trigger Property="IsMouseOver" Value="True">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="JobTitleLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource jobTitle }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="EmailLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource email }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="CityLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource city }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="StateLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource state }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="DesignationTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}" >
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource designation }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
  </Grid.Resources>

  <Grid.RowDefinitions>
   <RowDefinition Height="auto" />
   <RowDefinition Height="auto" />
   <RowDefinition Height="21" />
   <RowDefinition Height="28" />
   <RowDefinition Height="86" />
   <RowDefinition Height="1" />
   <RowDefinition Height="auto" />
   <RowDefinition Height="auto" />
  </Grid.RowDefinitions>
  <!-- Max Sessions Warning Message -->
  <Grid Style="{StaticResource WarningMessageBackgroundStyle}" Grid.Row="0" Height="auto">
   <Grid.ColumnDefinitions>
    <ColumnDefinition Width="38"/>
    <ColumnDefinition Width="242"/>
   </Grid.ColumnDefinitions>
   <Image Style="{StaticResource WarningImageLogo}" Source="{Binding Source=new_omni_toast_warning_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />
   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Grid.Column="1" Margin="0,14,14,15"  HorizontalAlignment="Left" Text="[[$Resources.MaxSessionsWarningForIncomingRequest]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" TextWrapping="WrapWithOverflow" FontFamily="Segoe UI"  LineHeight="19" />
  </Grid>
  <!-- Separator line -->
  <Grid Style="{StaticResource WarningMessageBorderStyle}" Grid.Row="1" Height="1" Opacity="1">
   <Grid.RowDefinitions>
    <RowDefinition Height="1" />
   </Grid.RowDefinitions>
  </Grid>

  <!-- Consult Request -->
          <Grid Grid.Row="2" Height="21">
            <Grid.Resources>
                <Style TargetType="{x:Type Grid}">
                    <Setter Property="Background" Value="#FFB22912" />
                    <Style.Triggers>
                        <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
                            <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
                        </DataTrigger>
                    </Style.Triggers>
                </Style>
            </Grid.Resources>
            <Grid.ColumnDefinitions>
                <ColumnDefinition Width="34" />
                <ColumnDefinition Width="174" />
                <ColumnDefinition Width="72" />
            </Grid.ColumnDefinitions>
            <Image Grid.Column="0" Style="{StaticResource headerImage}" Source="{Binding Source=new_omni_screenpop_transfer_icon, Converter={StaticResource CRMImageLoader}}" />
            <TextBlock Grid.Column="1" Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.ConsultRequest]]" HorizontalAlignment="Left" FontWeight="SemiBold" VerticalAlignment="Center" FontSize="11" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="13" />
        </Grid>
  
  <!-- Notification Timeout Text -->
  <Grid Style="{StaticResource showAutoAcceptMesage}" Grid.Row="3" Height="28">
   <Grid.RowDefinitions>
    <RowDefinition Height="28" />
   </Grid.RowDefinitions>
   <StackPanel Margin="14,4,14,5"  Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.AutoAcceptRequestTimeoutText]] " HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutUnit]]" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   </StackPanel>
  </Grid>

  <Grid Style="{StaticResource hideAutoAcceptMesage}" Grid.Row="3" Height="28">
   <Grid.RowDefinitions>
    <RowDefinition Height="28" />
   </Grid.RowDefinitions>
   <StackPanel Margin="14,4,14,5"  Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutText]]" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   </StackPanel>
  </Grid>


  <!-- Chat Request From -->
  <Grid Grid.Row="4" Height="auto" >

   <Grid.ColumnDefinitions>
    <ColumnDefinition Width="83"/>
    <ColumnDefinition Width="197"/>
   </Grid.ColumnDefinitions>

   <Image Style="{StaticResource ImageLogo}" Source="{Binding Source=new_omni_screenpop_incomingchat_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />

   <Grid Grid.Column="1" Margin="20,6,14,3">
    <Grid.RowDefinitions>
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
    </Grid.RowDefinitions>
    <TextBlock Grid.Row="0" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" Text="[[$Resources.ChatRequestTitle]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="14" />
    <TextBlock Grid.Row="1" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" FontWeight="SemiBold" Text="[[from]+]" VerticalAlignment="Center" FontSize="18" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="21"  />
    <TextBlock Grid.Row="2" Style="{StaticResource DesignationTextStyle}"  HorizontalAlignment="Left" Text="{Binding Source={StaticResource designation}}" FontWeight="Regular"  VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="18"  />
   </Grid>

  </Grid>
  <!-- Separator line -->
  <Grid Grid.Row="5" Height="1" Opacity="0.13" >
   <Grid.Resources>
    <Style TargetType="{x:Type Grid}" >
     <Setter Property="Background" Value="#F1F1F1" />
     <Style.Triggers>
      <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
       <Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
      </DataTrigger>
     </Style.Triggers>
    </Style>
   </Grid.Resources>
   <Grid.RowDefinitions>
    <RowDefinition Height="1" />
   </Grid.RowDefinitions>
  </Grid>

  <!-- Attributes-->
  <Grid Grid.Row="6" Height="auto">
   <Grid.ColumnDefinitions>
    <ColumnDefinition Width="103"/>
    <ColumnDefinition Width="177"/>
   </Grid.ColumnDefinitions>

   <Grid Grid.Column="0" Height="auto" >
    <Grid.Resources>
     <Style TargetType="{x:Type Grid}" >
      <Setter Property="Margin" Value="14,14,11,7" />
      <Style.Triggers>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Margin" Value="0,0,0,7" />
       </MultiDataTrigger>
      </Style.Triggers>
     </Style>
    </Grid.Resources>
    <Grid.RowDefinitions>
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
    </Grid.RowDefinitions>
    <TextBlock Style="{StaticResource JobTitleLabelStyle}" Grid.Row="0" Text="[[$Resources.JobTitleLabel]]" />
    <TextBlock Style="{StaticResource EmailLabelStyle}" Grid.Row="1" Text="[[$Resources.EmailLabel]]" />
    <TextBlock Style="{StaticResource CityLabelStyle}" Grid.Row="2" Text="[[$Resources.CityLabel]]" />
    <TextBlock Style="{StaticResource StateLabelStyle}"  Grid.Row="3" Text="[[$Resources.StateLabel]]" />
   </Grid>

   <Grid Grid.Column="1" Height="auto">
    <Grid.Resources>
     <Style TargetType="{x:Type Grid}" >
      <Setter Property="Margin" Value="14,14,11,7" />
      <Style.Triggers>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Margin" Value="0,0,0,7" />
       </MultiDataTrigger>
      </Style.Triggers>
     </Style>
    </Grid.Resources>
    <Grid.RowDefinitions>
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
    </Grid.RowDefinitions>
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="0" Text="[[jobTitle]+]" />
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="1" Text="[[email]+]" />
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="2" Text="[[city]+]" />
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="3" Text="[[state]+]" />
   </Grid>
  </Grid>

  <!-- Accept / Reject Buttons -->
  <Grid Grid.Row="7" Height="auto">
   <Grid.ColumnDefinitions>
    <ColumnDefinition>
     <ColumnDefinition.Style>
      <Style TargetType="{x:Type ColumnDefinition}">
       <Setter Property="Width" Value="148" />
       <Style.Triggers>
        <DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
         <Setter Property="Width" Value="0" />
        </DataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="148" />
        </MultiDataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="*" />
        </MultiDataTrigger>
       </Style.Triggers>
      </Style>
     </ColumnDefinition.Style>
    </ColumnDefinition>
    <ColumnDefinition>
     <ColumnDefinition.Style>
      <Style TargetType="{x:Type ColumnDefinition}">
       <Setter Property="Width" Value="132" />
       <Style.Triggers>
        <DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
         <Setter Property="Width" Value="0" />
        </DataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="132" />
        </MultiDataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="*" />
        </MultiDataTrigger>
       </Style.Triggers>
      </Style>
     </ColumnDefinition.Style>
    </ColumnDefinition>
   </Grid.ColumnDefinitions>

   <Button Name="btnAccept" AutomationProperties.Name="[[$Resources.AcceptButtonText]]" Grid.Column="0" Height="40" Style="{StaticResource AcceptButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="CreateCustomerSession?cid=[[cid]+]&amp;from=[[from]+]&amp;isUniqueContactRecognized=[[isUniqueContactRecognized]+]&amp;CRMCONTACTID=[[CRMCONTACTID]+]&amp;CanActivateSession=[[CanActivateSession]+]&amp;SessionTabId=[[SessionTabId]+]">
    <StackPanel Orientation="Horizontal" VerticalAlignment="Center">
     <Image Grid.Column="0" Style="{StaticResource ButtonImage}"  Source="{Binding Source=new_omni_screenpop_accept_icon, Converter={StaticResource CRMImageLoader}}" />
     <TextBlock Grid.Column="1" Text="[[$Resources.AcceptButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
    </StackPanel>
   </Button>

   <Button Name="btnReject" AutomationProperties.Name="[[$Resources.RejectButtonText]]" Grid.Column="1" Height="40" Style="{StaticResource RejectButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="IncomingRequestRejected?cid=[[cid]+]&amp;from=[[from]+]" >
    <StackPanel Orientation="Horizontal" VerticalAlignment="Center">
     <Image Grid.Column="0" Style="{StaticResource ButtonImage}"  Source="{Binding Source=new_omni_screenpop_reject_icon, Converter={StaticResource CRMImageLoader}}" />
     <TextBlock Grid.Column="1" Text="[[$Resources.RejectButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
    </StackPanel>
   </Button>

  </Grid>
 </Grid>
</Border>

Waarschuwingsmelding over gespreksoverdracht weergeven

Veld	waarde
Naam	ChatTransferRequestPopUpForm
Order	20
Markering	Kopieer en plak de XML-inhoud, zoals hieronder weergegeven

<Border xmlns="https://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="https://schemas.microsoft.com/winfx/2006/xaml"
xmlns:CCA="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"
xmlns:Converters="clr-namespace:USDConverters;assembly=USDConverters" xmlns:local="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"  xmlns:System="clr-namespace:System;assembly=mscorlib" BorderThickness="1,1,1,1"
>
 <Border.Resources>
  <SolidColorBrush x:Key="BorderDefaultBrush" Color="#FFF1F1F1"/>
  <SolidColorBrush x:Key="BorderHCBrush" Color="{x:Static SystemColors.WindowFrameColor}"/>
  <Style TargetType="{x:Type Border}">
   <Setter Property="BorderBrush" Value="{DynamicResource BorderDefaultBrush}" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="BorderBrush" Value="{DynamicResource BorderHCBrush}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
 </Border.Resources>

 <Grid Height="auto" Width="280" >
  <Grid.Resources>
   <System:String x:Key="switchvar">[[switchvar]+]</System:String>

   <System:String x:Key="isAccept">[[isAccept]+]</System:String>
   <System:String x:Key="isReject">[[isReject]+]</System:String>
   <System:String x:Key="designation">[[designation]+]</System:String>
   <System:String x:Key="showWarning">[[showWarning]+]</System:String>
   <System:String x:Key="jobTitle">[[jobTitle]+]</System:String>
   <System:String x:Key="email">[[email]+]</System:String>
   <System:String x:Key="city">[[city]+]</System:String>
   <System:String x:Key="state">[[state]+]</System:String>

   <local:CRMImageConverter x:Key="CRMImageLoader" />

   <SolidColorBrush x:Key="HCWindowTextColor" Color="{x:Static SystemColors.WindowTextColor}"/>
   <SolidColorBrush x:Key="HCBackgroundColor" Color="{x:Static SystemColors.WindowColor}"/>
   <SolidColorBrush x:Key="HCButtonBorderColor" Color="{x:Static SystemColors.HighlightColor}"/>
   <SolidColorBrush x:Key="HCWindowHighlightTextColor" Color="{x:Static SystemColors.HighlightTextColor}" />
   <SolidColorBrush x:Key="HighlightedButtonBackgroundColor" Color="{x:Static SystemColors.HighlightColor}"/>
   <SolidColorBrush x:Key="HighlightedButtonForegroundColor" Color="{x:Static SystemColors.HighlightTextColor}" />

   <Style TargetType="{x:Type Grid}">
    <Setter Property="Background" Value="#003D60" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="TimeoutStyle" TargetType="{x:Type Grid}">
    <Setter Property="Background" Value="#003D60" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="ImageLogo" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="56" />
    <Setter Property="Height" Value="56" />
    <Setter Property="Margin" Value="19,4,8,8" />
   </Style>

   <Style x:Key="WarningImageLogo" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="16" />
    <Setter Property="Height" Value="16" />
    <Setter Property="Margin" Value="14,17,8,52" />
   </Style>

   <Style x:Key="ButtonImage" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="16" />
    <Setter Property="Height" Value="16" />
    <Setter Property="HorizontalAlignment" Value="Center" />
    <Setter Property="VerticalAlignment" Value="Center" />
   </Style>
   
   <Style x:Key="headerImage" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="12" />
    <Setter Property="Height" Value="12" />
    <Setter Property="HorizontalAlignment" Value="Center" />
    <Setter Property="VerticalAlignment" Value="Center" />
   </Style>
   
   <Style x:Key="NotificationTimeoutBackgroundStyle" TargetType="{x:Type Grid}">
    <Setter Property="Background" Value="#032D44" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="showAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
    <Setter Property="Visibility" Value="Collapsed"/>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
     </MultiDataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="hideAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
    <Setter Property="Visibility" Value="Visible"/>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Collapsed"/>
     </MultiDataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="WarningMessageVisibilityStyle" TargetType="{x:Type Grid}">
    <Setter Property="Visibility" Value="Collapsed"/>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource showWarning}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
     </MultiDataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="WarningMessageBackgroundStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
    <Setter Property="Background" Value="#003252" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="WarningMessageBorderStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
    <Setter Property="Background" Value="#FFFFFFFF" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="AcceptButton" TargetType="{x:Type Button}">
    <Setter Property="OverridesDefaultStyle" Value="False"/>
    <Setter Property="FontSize" Value="14px"/>
    <Setter Property="BorderBrush" Value="#FFFFFFFF"/>
    <Setter Property="BorderThickness" Value="1"/>
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Setter Property="Background" >
     <Setter.Value>
      <LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
       <GradientStop Color="#008A00" Offset="0"/>
      </LinearGradientBrush>
     </Setter.Value>
    </Setter>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="120" />
      <Setter Property="Margin" Value="14,7,14,14" />
     </MultiDataTrigger>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="240" />
      <Setter Property="Margin" Value="14,14,14,14" />
     </MultiDataTrigger>
     <DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
      <Setter Property="Visibility" Value="Hidden" />
     </DataTrigger>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
      <Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
     <Trigger Property="IsMouseOver" Value="True">
      <Setter Property="Foreground" Value="{DynamicResource HighlightedButtonForegroundColor}" />
      <Setter Property="Background" Value="{DynamicResource HighlightedButtonBackgroundColor}"/>
      <Setter Property="Cursor" Value="Hand" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="RejectButton" TargetType="{x:Type Button}">
    <Setter Property="OverridesDefaultStyle" Value="False"/>
    <Setter Property="FontSize" Value="14px"/>
    <Setter Property="BorderBrush" Value="#FFFFFFFF"/>
    <Setter Property="BorderThickness" Value="1"/>
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Setter Property="Background" >
     <Setter.Value>
      <LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
       <GradientStop Color="#BF0900" Offset="0"/>
      </LinearGradientBrush>
     </Setter.Value>
    </Setter>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="119" />
      <Setter Property="Margin" Value="0,7,13,14" />
     </MultiDataTrigger>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="240" />
      <Setter Property="Margin" Value="14,14,14,14" />
     </MultiDataTrigger>
     <DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
      <Setter Property="Visibility" Value="Hidden" />
     </DataTrigger>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
      <Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
     <Trigger Property="IsMouseOver" Value="True">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
      <Setter Property="Background" Value="{DynamicResource HCButtonBorderColor}"/>
      <Setter Property="Cursor" Value="Hand" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="BaseTextStyle" TargetType="{x:Type TextBlock}">
    <Setter Property="HorizontalAlignment" Value="Left" />
    <Setter Property="VerticalAlignment" Value="Center" />
    <Setter Property="FontSize" Value="14" />
    <Setter Property="TextTrimming" Value="WordEllipsis" />
    <Setter Property="FontFamily" Value="Segoe UI" />
    <Setter Property="LineHeight" Value="16" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="LabelTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
    <Setter Property="Foreground" Value="#D8D8D8"/>
    <Setter Property="Margin" Value="0,0,0,11" />
    <Setter Property="FontWeight" Value="Regular" />
   </Style>

   <Style x:Key="TextBlockStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Setter Property="Margin" Value="0,0,0,11" />
    <Setter Property="FontWeight" Value="SemiBold" />
    <Style.Triggers>
     <Trigger Property="Text" Value="">
      <Setter Property="Visibility" Value="Collapsed" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="DefaultTextForegroundStyle" TargetType="{x:Type TextBlock}" >
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="ButtonTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}">
    <Style.Triggers>
     <Trigger Property="IsMouseOver" Value="True">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="JobTitleLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource jobTitle }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="EmailLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource email }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="CityLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource city }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="StateLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource state }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="DesignationTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}" >
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource designation }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
  </Grid.Resources>

  <Grid.RowDefinitions>
   <RowDefinition Height="auto" />
   <RowDefinition Height="auto" />
   <RowDefinition Height="21" />
   <RowDefinition Height="28" />
   <RowDefinition Height="86" />
   <RowDefinition Height="1" />
   <RowDefinition Height="auto" />
   <RowDefinition Height="auto" />
  </Grid.RowDefinitions>
  <!-- Max Sessions Warning Message -->
  <Grid Style="{StaticResource WarningMessageBackgroundStyle}" Grid.Row="0" Height="auto">
   <Grid.ColumnDefinitions>
    <ColumnDefinition Width="38"/>
    <ColumnDefinition Width="242"/>
   </Grid.ColumnDefinitions>
   <Image Style="{StaticResource WarningImageLogo}" Source="{Binding Source=new_omni_toast_warning_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />
   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Grid.Column="1" Margin="0,14,14,15"  HorizontalAlignment="Left" Text="[[$Resources.MaxSessionsWarningForIncomingRequest]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" TextWrapping="WrapWithOverflow" FontFamily="Segoe UI"  LineHeight="19" />
  </Grid>
  <!-- Separator line -->
  <Grid Style="{StaticResource WarningMessageBorderStyle}" Grid.Row="1" Height="1" Opacity="1">
   <Grid.RowDefinitions>
    <RowDefinition Height="1" />
   </Grid.RowDefinitions>
  </Grid>

  <!-- Transfer Request -->
          <Grid Grid.Row="2" Height="21">
            <Grid.Resources>
                <Style TargetType="{x:Type Grid}">
                    <Setter Property="Background" Value="#000000" />
                    <Style.Triggers>
                        <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
                            <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
                        </DataTrigger>
                    </Style.Triggers>
                </Style>
            </Grid.Resources>
            <Grid.ColumnDefinitions>
                <ColumnDefinition Width="34" />
                <ColumnDefinition Width="174" />
                <ColumnDefinition Width="72" />
            </Grid.ColumnDefinitions>
            <Image Grid.Column="0" Style="{StaticResource headerImage}" Source="{Binding Source=new_omni_screenpop_transfer_icon, Converter={StaticResource CRMImageLoader}}" />
            <TextBlock Grid.Column="1" Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.TransferRequest]]" HorizontalAlignment="Left" FontWeight="SemiBold" VerticalAlignment="Center" FontSize="11" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="13" />
        </Grid>
  
  <!-- Notification Timeout Text -->
  <Grid Style="{StaticResource showAutoAcceptMesage}" Grid.Row="3" Height="28">
   <Grid.RowDefinitions>
    <RowDefinition Height="28" />
   </Grid.RowDefinitions>
   <StackPanel Margin="14,4,14,5"  Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.AutoAcceptRequestTimeoutText]] " HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutUnit]]" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   </StackPanel>
  </Grid>

  <Grid Style="{StaticResource hideAutoAcceptMesage}" Grid.Row="3" Height="28">
   <Grid.RowDefinitions>
    <RowDefinition Height="28" />
   </Grid.RowDefinitions>
   <StackPanel Margin="14,4,14,5"  Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutText]]" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   </StackPanel>
  </Grid>


  <!-- Chat Request From -->
  <Grid Grid.Row="4" Height="auto" >

   <Grid.ColumnDefinitions>
    <ColumnDefinition Width="83"/>
    <ColumnDefinition Width="197"/>
   </Grid.ColumnDefinitions>

   <Image Style="{StaticResource ImageLogo}" Source="{Binding Source=new_omni_screenpop_incomingchat_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />

   <Grid Grid.Column="1" Margin="20,6,14,3">
    <Grid.RowDefinitions>
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
    </Grid.RowDefinitions>
    <TextBlock Grid.Row="0" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" Text="[[$Resources.ChatRequestTitle]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="14" />
    <TextBlock Grid.Row="1" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" FontWeight="SemiBold" Text="[[from]+]" VerticalAlignment="Center" FontSize="18" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="21"  />
    <TextBlock Grid.Row="2" Style="{StaticResource DesignationTextStyle}"  HorizontalAlignment="Left" Text="{Binding Source={StaticResource designation}}" FontWeight="Regular"  VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="18"  />
   </Grid>

  </Grid>
  <!-- Separator line -->
  <Grid Grid.Row="5" Height="1" Opacity="0.13" >
   <Grid.Resources>
    <Style TargetType="{x:Type Grid}" >
     <Setter Property="Background" Value="#F1F1F1" />
     <Style.Triggers>
      <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
       <Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
      </DataTrigger>
     </Style.Triggers>
    </Style>
   </Grid.Resources>
   <Grid.RowDefinitions>
    <RowDefinition Height="1" />
   </Grid.RowDefinitions>
  </Grid>

  <!-- Attributes-->
  <Grid Grid.Row="6" Height="auto">
   <Grid.ColumnDefinitions>
    <ColumnDefinition Width="103"/>
    <ColumnDefinition Width="177"/>
   </Grid.ColumnDefinitions>

   <Grid Grid.Column="0" Height="auto" >
    <Grid.Resources>
     <Style TargetType="{x:Type Grid}" >
      <Setter Property="Margin" Value="14,14,11,7" />
      <Style.Triggers>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Margin" Value="0,0,0,7" />
       </MultiDataTrigger>
      </Style.Triggers>
     </Style>
    </Grid.Resources>
    <Grid.RowDefinitions>
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
    </Grid.RowDefinitions>
    <TextBlock Style="{StaticResource JobTitleLabelStyle}" Grid.Row="0" Text="[[$Resources.JobTitleLabel]]" />
    <TextBlock Style="{StaticResource EmailLabelStyle}" Grid.Row="1" Text="[[$Resources.EmailLabel]]" />
    <TextBlock Style="{StaticResource CityLabelStyle}" Grid.Row="2" Text="[[$Resources.CityLabel]]" />
    <TextBlock Style="{StaticResource StateLabelStyle}"  Grid.Row="3" Text="[[$Resources.StateLabel]]" />
   </Grid>

   <Grid Grid.Column="1" Height="auto">
    <Grid.Resources>
     <Style TargetType="{x:Type Grid}" >
      <Setter Property="Margin" Value="14,14,11,7" />
      <Style.Triggers>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Margin" Value="0,0,0,7" />
       </MultiDataTrigger>
      </Style.Triggers>
     </Style>
    </Grid.Resources>
    <Grid.RowDefinitions>
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
    </Grid.RowDefinitions>
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="0" Text="[[jobTitle]+]" />
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="1" Text="[[email]+]" />
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="2" Text="[[city]+]" />
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="3" Text="[[state]+]" />
   </Grid>
  </Grid>

  <!-- Accept / Reject Buttons -->
  <Grid Grid.Row="7" Height="auto">
   <Grid.ColumnDefinitions>
    <ColumnDefinition>
     <ColumnDefinition.Style>
      <Style TargetType="{x:Type ColumnDefinition}">
       <Setter Property="Width" Value="148" />
       <Style.Triggers>
        <DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
         <Setter Property="Width" Value="0" />
        </DataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="148" />
        </MultiDataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="*" />
        </MultiDataTrigger>
       </Style.Triggers>
      </Style>
     </ColumnDefinition.Style>
    </ColumnDefinition>
    <ColumnDefinition>
     <ColumnDefinition.Style>
      <Style TargetType="{x:Type ColumnDefinition}">
       <Setter Property="Width" Value="132" />
       <Style.Triggers>
        <DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
         <Setter Property="Width" Value="0" />
        </DataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="132" />
        </MultiDataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="*" />
        </MultiDataTrigger>
       </Style.Triggers>
      </Style>
     </ColumnDefinition.Style>
    </ColumnDefinition>
   </Grid.ColumnDefinitions>

   <Button  Name="btnAccept" AutomationProperties.Name="[[$Resources.AcceptButtonText]]" Grid.Column="0" Height="40" Style="{StaticResource AcceptButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="CreateCustomerSession?cid=[[cid]+]&amp;from=[[from]+]&amp;isUniqueContactRecognized=[[isUniqueContactRecognized]+]&amp;CRMCONTACTID=[[CRMCONTACTID]+]&amp;CanActivateSession=[[CanActivateSession]+]&amp;SessionTabId=[[SessionTabId]+]">
    <StackPanel Orientation="Horizontal" VerticalAlignment="Center">
     <Image Grid.Column="0" Style="{StaticResource ButtonImage}"  Source="{Binding Source=new_omni_screenpop_accept_icon, Converter={StaticResource CRMImageLoader}}" />
     <TextBlock Grid.Column="1" Text="[[$Resources.AcceptButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
    </StackPanel>
   </Button>

   <Button Name="btnReject" AutomationProperties.Name="[[$Resources.RejectButtonText]]" Grid.Column="1" Height="40" Style="{StaticResource RejectButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="IncomingRequestRejected?cid=[[cid]+]&amp;from=[[from]+]" >
    <StackPanel Orientation="Horizontal" VerticalAlignment="Center">
     <Image Grid.Column="0" Style="{StaticResource ButtonImage}"  Source="{Binding Source=new_omni_screenpop_reject_icon, Converter={StaticResource CRMImageLoader}}" />
     <TextBlock Grid.Column="1" Text="[[$Resources.RejectButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
    </StackPanel>
   </Button>

  </Grid>
 </Grid>
</Border>

Volgende onderwerp: Stap 2: Gehoste besturingselementen maken

Zie ook

• Melding voor agenten configureren
• Stap 3: Waarschuwingsmelding-gerelateerde Omnichannel-actieoproep maken
• Stap 4: Waarschuwingsmelding-gerelateerde Omnichannel-actieoproepen aan de gebeurtenissen koppelen
• Stap 5: Het gehoste besturingselement, gebeurtenissen en actieoproepen toevoegen aan de agent- en supervisorconfiguraties.
• Pop-upmeldingen configureren in Unified Service Desk