sla EntityType

Namespace:

Microsoft.Dynamics.CRM

Contains information about the tracked service-level KPIs for cases that belong to different customers.

Entity set path: 

[organization URI]/api/data/v9.2/slas

Base type: 

crmbaseentity

Table type: 

Standard

Display name: 

SLA

Primary key: 

slaid

Primary name column: 

name

Operations supported: 

POST GET PATCH DELETE

Properties

Properties represent fields of data stored in the entity. Some properties are read-only.

Name	Type	Details
allowpauseresume	Edm.Boolean	Select whether this SLA will allow pausing and resuming during the time calculation. Display name: Allow Pause and Resume Default options Values Label 1 Allow 0 Do Not Allow
applicablefrom	Edm.String	Select the field that specifies the date and time from which the SLA items will be calculated for the case record. For example, if you select the Case Created On field, SLA calculation will begin from the time the case is created. Display name: Applicable From
applicablefrompicklist	Edm.Int32	Select the field that specifies the date and time from which the SLA items will be calculated. For example, if you select the Case Created On field, SLA calculation will begin from the time the case is created. Display name: Applicable From Default options Values Label 1 No 2 Yes
changedattributelist	Edm.String	Type additional information to describe the SLA Display name: ChangedAttributeList
componentstate	Edm.Int32	For internal use only. Display name: Component State Read only Default options Values Label 0 Published 1 Unpublished 2 Deleted 3 Deleted Unpublished
createdon	Edm.DateTimeOffset	Shows the date and time when the record was created. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options. Display name: Created On Read only
description	Edm.String	Type additional information to describe the SLA Display name: Description
exchangerate	Edm.Decimal	Exchange rate between the currency associated with the SLA record and the base currency. Display name: Exchange Rate Read only
isdefault	Edm.Boolean	Tells whether this SLA is the default one. Display name: Is Default Default options Values Label 1 Yes 0 No
ismanaged	Edm.Boolean	For internal use only. Display name: Is Managed Read only Default options Values Label 1 Managed 0 Unmanaged
modifiedon	Edm.DateTimeOffset	Shows the date and time when the record was last updated. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options. Display name: Modified On Read only
name	Edm.String	Type a descriptive name of the service level agreement (SLA). Display name: Name
objecttypecode	Edm.Int32	Choose the entity type that the SLA is defined. Display name: Object Type Code Read only Default options Values Label 4602 Plug-in Type 4619 Plug-in Trace Log 4603 Plug-in Type Statistic 8000 Post 50 Position 10208 Planner Business Scenario 4418 List Value Mapping 10209 Planner Sync Action 10030 Plugin Package 4605 Plug-in Assembly 10286 powerbidatasetapdx 10285 Power BI Dataset 10287 Power BI Mashup Parameter 10289 powerbireportapdx 10288 Power BI Report 8003 Follow 8005 Comment 8006 Like 8001 Post Role 8002 Post Regarding 10220 OrganizationDataSyncSubscriptionFnoTable 10219 OrganizationDataSyncSubscriptionEntity 10066 Organization Setting 1021 Organization UI 4708 Organization Statistic 1019 Organization 9809 OptionSet 10221 OrganizationDataSyncFnoState 10218 OrganizationDataSyncSubscription 10222 OrganizationDataSyncState 1095 Partner Application 10009 Package History 10183 PDF Setting 4210 Phone Call 9941 Personal Document Template 9690 Organization Insights Notification 9699 Organization Insights Metric 7 Owner 10008 Package 4420 Owner Mapping 10207 PowerfxRule 5000 Recently Used 2024 QueueMemberCount 1189 Document Suggestions 10232 ReconciliationEntityStepInfo 10231 ReconciliationEntityInfo 2002 Quarterly Fiscal Calendar 7102 Publisher Address 2020 Queue 2023 QueueItemCount 2029 Queue Item 9814 Relationship Attribute 9813 Relationship Entity 4500 Relationship Role 1140 Replication Backlog 4501 Relationship Role Map 72 Record Filter 10233 ReconciliationInfo 4250 Recurrence Rule 10247 Restore Deleted Records Configuration 4251 Recurring Appointment 61 PrincipalEntityBusinessUnitMap 10353 Power Pages Scan Report 44 Field Sharing 1023 Privilege 1404 Principal Sync Attribute Map 10303 Site 10302 Site Component 10304 Site Language 10354 Power Pages Log 10305 Power Pages Site Published 10087 ProcessStageParameter 4724 Process Stage 4712 Process Trigger 7101 Publisher 10032 ProvisionLanguageForUser 75 Privilege Checker Run 76 Privilege Checker Log 31 Privilege Object Type Code 4710 Process Session 103 Privileges Removal Setting 9870 Offline Command Definition 10017 Solution Component Count Data Source 10187 SLA KPI 10015 Solution Component Count Summary 10014 Solution Component Summary 10016 Solution Component Data Source 10178 Salesforce Structured Object 10258 Rich Text Attachment 10179 Salesforce Structured QnA Config 10186 Service Configuration 10169 Schedule 10149 Tour 10260 Timeline Pin 10262 Virtual Table Column Candidate 10150 BotContent 10180 Workflow Action Status 10283 Solution Health Rule Argument 10282 Solution Health Rule 10284 Solution Health Rule Set 10005 Solution History Data Source 10004 Solution History 10075 OData v4 Data Source 10031 NonRelational Data Source 10264 PM Analysis History 10266 PM Calendar 10265 PM Business Rule Automation Config 10203 Knowledge search filter 10202 Knowledge search personal filter config 10196 Knowledge Search Insight 10177 Module Run Detail 10242 Mobile App 10273 PM Recording 10272 PM Process Version 10274 PM Simulation 10276 PM View 10275 PM Template 10268 PM Inferred Task 10267 PM Calendar Version 10269 PM Process Extended Metadata Version 10271 PM Process User Settings 10270 PM Process Template 10210 Ms Graph Resource To Subscription 10341 Web Page Access Control Rule 10340 Web Page 10342 Web Role 10344 Website Access 10343 Website 10336 Multistep Form Metadata 10335 Multistep Form 10337 Form Step 10339 Web Link Set 10338 Web Link 5004 NL2SQ Registration Information 950 New Process 4110 Notification 9950 Office Graph Document 4490 Office Document 10346 Web Template 10345 Website Language 9910 MultiEntitySearch 9900 Navigation Setting 9912 Multi Select Option Value 10321 Basic Form 10320 Content Snippet 10322 Basic Form Metadata 10324 Table Permission 10323 List 10360 Package Submission Store 10359 Catalog Submission Files 10317 Ad Placement 10319 Column Permission Profile 10318 Column Permission 10331 Shortcut 10330 Redirect 10332 Site Marker 10334 Web File 10333 Site Setting 10326 Poll Placement 10325 Page Template 10327 Power Pages Core Entity DS 10329 Publishing State Transition Rule 10328 Publishing State 1030 System Form 7000 System Application Metadata 8 User 42 SystemUser BusinessUnit Entity Map 60 SystemUserAuthorizationChangeTracker 10048 Synapse Link Schedule 10047 Synapse Link Profile Entity State 1401 Sync Attribute Mapping 9869 Sync Error 1400 Sync Attribute Mapping Profile 1203 Team Profiles 10216 TeamMobileOfflineProfileMembership 1403 Team Sync-Attribute Mapping Profiles 2010 Email Template 92 Team template 14 System User Principal 51 System User Manager Map 4212 Task 9 Team 10060 TdsMetadata 1072 Subscription Clients 29 Subscription 37 Subscription Manually Tracked Object 46 Subscription Statistic Outlook 45 Subscription Statistic Offline 10011 StageSolutionUpload 10021 Staged Metadata Async Operation 1075 Status Map 129 Subject 1043 String Map 10043 Synapse Database 10205 SupportUserTable 10044 Synapse Link External Table State 10046 Synapse Link Profile Entity 10045 Synapse Link Profile 48 Subscription Sync Entry Outlook 47 Subscription Sync Entry Offline 33 Subscription Synchronization Information 1190 SuggestionCardTemplate 35 Tracking information for deleted entities 2013 Territory 150 User Settings 52 User Search Facet 10298 ViewAsExampleQuestion 9333 Web Resource 10211 Virtual Entity Metadata 10217 UserMobileOfflineProfileMembership 2016 User Mapping 4230 Saved View 10241 User Rating 1112 User Chart 4706 Process Log 4704 Process Dependency 4702 Workflow Wait Subscription 10089 Work Queue Item 10088 Work Queue 4803 Web Wizard Access Privilege 4800 Web Wizard 4802 Wizard Page 10076 Workflow Binary 4703 Process 8051 Trace Association 4811 Time Zone Rule 8050 Trace 9105 Currency 8052 Trace Regarding 2015 Theme 9945 Text Analytics Entity Mapping 9932 Time Stamp Date Mapping 4812 Time Zone Localized Name 4810 Time Zone Definition 2501 User Entity Instance Data 7001 User Application Metadata 2500 User Entity UI Settings 1031 User Dashboard 1086 User Fiscal Calendar 4427 Transformation Parameter Mapping 4426 Transformation Mapping 951 Translation Process 4220 UntrackedEmail 2012 Unresolved Address 10020 Staged Entity Attribute 9511 Rollup Job 9604 Rollup Field 9510 Rollup Properties 8199 Rule Item 8181 Routing Rule Set 1113 Ribbon Tab To Command Mapping 1117 Ribbon Rule 1036 Security Role 1037 Role Template 10245 RoleEditorLayout 4613 Sdk Message Pair 4607 Sdk Message Filter 4608 Sdk Message Processing Step 4616 Sdk Message Processing Step Secure Configuration 4615 Sdk Message Processing Step Image 1309 Saved Organization Insights Configuration 7200 RuntimeDependency 1039 View 4606 Sdk Message 1111 System Chart 10042 RetainedData Excel 9103 Report Visibility 10234 RetentionCleanupInfo 10236 RetentionConfig 10235 RetentionCleanupOperation 9102 Report Related Category 9100 Report 9101 Report Related Entity 10213 Report Parameter 9104 Report Link 1115 Ribbon Context Group 1116 Ribbon Command 1120 Application Ribbons 9880 Ribbon Metadata To Process 1130 Ribbon Difference 10238 RetentionOperation 10237 RetentionFailureDetail 10239 RetentionOperationDetail 4579 Ribbon Client Metadata. 10059 RevokeInheritedAccessRecordsTracker 4609 Sdk Message Request 9751 SLA Item 9750 SLA 9752 SLA KPI Instance 1300 SocialInsightsConfiguration 4216 Social Activity 9502 SharePoint Site 9508 Document Location 10125 SideloadedAIPlugin 4709 Site Map 9951 Similarity Rule 7104 Solution Component Definition 10002 Solution Component Configuration 10003 Solution Component Relationship Configuration 10019 Staged Entity 9890 SolutionHistoryData 7100 Solution 99 Social Profile 7103 Solution Component 10001 Solution Component Batch Configuration 10000 Solution Component Attribute Configuration 10296 SearchResultsCache 10295 SearchRelationshipSettings 10297 Search Telemetry 4618 Service Endpoint 2001 Semiannual Fiscal Calendar 4610 Sdk Message Response 4614 Sdk Message Request Field 4611 Sdk Message Response Field 10294 SearchCustomAnalyzer 10293 SearchAttributeSettings 10034 Shared Workspace 10033 Shared Object 10035 Shared Workspace Pool 9507 Sharepoint Document 9509 SharePoint Data 10070 Service Plan Custom Control 101 Service Plan 10069 Service Plan Mapping 10054 Shared Link Setting 10067 Setting Definition 10189 Knowledge Management Setting 3234 Connection 10051 Component Version (Internal) 373 Connection Instance 3231 Connection Role 10110 Connection Reference 10165 Comment 4417 Column Mapping 9650 Process Configuration 10050 Component Version Data Source 10049 Component Version 10299 CopilotExampleQuestion 9301 Record Creation and Update Rule Item 10300 CopilotGlossaryTerm 10077 Credential 10301 CopilotSynonyms 372 Connector 3233 Connection Role Object Type Code 2 Contact 9300 Record Creation and Update Rule 10151 ConversationTranscript 10254 Card State Item 10253 Card 9983 Action Card Type 10058 CascadeGrantRevokeAccessVersionTracker 10057 CascadeGrantRevokeAccessRecordsTracker 4004 Calendar Rule 4003 Calendar 301 Callback Registration 10068 CanvasApp Extended Metadata 300 Canvas App 1236 Channel Property 9401 Channel Access Profile Rule Item 1234 Channel Property Group 36 Client update 10185 Teams chat 10025 Catalog Assignment 10024 Catalog 9959 Category 9400 Channel Access Profile Rule 3005 Channel Access Profile 10027 Custom API 4414 Duplicate Detection Rule 4415 Duplicate Record 4416 Duplicate Rule Condition 10112 DVFileSearchAttribute 10111 DVFileSearch 4102 Display String 10078 Desktop Flow Module 4101 Display String Map 9940 Document Template 126 Indexed Article 4023 Email Hash 4202 Email 4299 Email Search 9997 Email Signature 9605 Email Server Profile 10114 DVTableSearch 10113 DVFileSearchEntity 10115 DVTableSearchAttribute 7755 ElasticFileAttachment 10116 DVTableSearchEntity 4502 Customer Relationship 1071 Address 10036 Data Lake Folder 10038 Data Lake Workspace 10037 Data Lake Folder Permission 10029 Custom API Response Property 10028 Custom API Request Parameter 9753 Custom Control 9754 Custom Control Resource 9755 Custom Control Default Config 7105 Dependency 9961 DelveActionHub 7108 Dependency Feature 10090 Desktop Flow Binary 7106 Dependency Node 4450 Data Performance Dashboard 10039 Data Lake Workspace Permission 10040 Data Processing configuration 10246 Deleted Record Reference 10055 DelegatedAuthorization 132 Announcement 10129 AIPluginInstance 10122 AI Plugin Governance Extended 10130 AIPluginOperation 10123 AIPluginOperationResponseTemplate 10131 AIPluginOperationParameter 10120 AI Plugin Conversation Starter Mapping 10119 AI Plugin Conversation Starter 10127 AIPluginExternalSchema 10121 AI Plugin Governance 10128 AIPluginExternalSchemaProperty 10250 App Action Rule 10249 App Action Migration 9012 App Configuration 9011 App Config Master 9013 App Configuration Instance 10132 AIPluginUserSetting 10124 AIPluginTitle 5 Note 10248 App Action 2000 Annual Fiscal Calendar 10184 Activity File Attachment 9968 ActionCardUserState 1001 Attachment 4200 Activity 135 Activity Party 1 Account 10018 Microsoft Entra ID 8040 ACIViewMapper 9973 Action Card User Settings 9962 Action Card 10313 Multistep Form Session 10312 Setting 10117 AICopilot 10118 AIPluginAuth 10126 AIPlugin 10308 External Identity 9949 Advanced Similarity Rule 10309 Invitation 10311 Portal Comment 10310 Invite Redemption 10061 Model-Driven App Element 10212 Background Operation 9936 Azure Service Connection 10152 Copilot 10154 Copilot component collection 10153 Copilot component 4601 Attribute Map 431 Image Attribute Configuration 9820 Secured Masking Column 1094 Authorization Server 4567 Auditing 4232 Business Data Localized Label 4424 Bulk Delete Operation 4725 Business Process Flow Instance 6 Business Unit Map 10 Business Unit 10226 BulkArchiveFailureDetail 10225 BulkArchiveConfig 10227 BulkArchiveOperation 4425 Bulk Delete Failure 10228 BulkArchiveOperationDetail 10063 Model-Driven App Component Node 10062 Model-Driven App Component Node's Edge 8700 AppModule Metadata 8702 AppModule Metadata Async Operation 8701 AppModule Metadata Dependency 4707 Application File 1204 Application 10072 ApplicationUser 9007 App Module Component 9006 Model-driven App 10224 ArchiveCleanupOperation 10223 ArchiveCleanupInfo 4700 System Job 9808 Attribute 1002 Attachment 10240 Notification 9009 App Module Roles 4201 Appointment 10065 Model-Driven App User Setting 10064 Model-Driven App Setting 10134 AI Event 402 AI Configuration 10136 AI Form Processing Document 10137 AI Object Detection Image 401 AI Model 10145 AI Builder Datasets Container 10144 AI Builder Dataset Record 10135 AI Builder Feedback Loop 10147 AI Builder File Attached Data 10146 AI Builder File 10279 Analysis Override 10278 Analysis Job 10280 Analysis Result 10167 App Insights Metadata 10281 Analysis Result Detail 10139 AI Object Detection Bounding Box 10138 AI Object Detection Label 10140 AI Object Detection Image Mapping 10277 Analysis Component 400 AI Template 10023 Managed Identity 10292 MakerFewShot 9812 Managed Property 4231 Metadata Difference 74 Secured Masking Rule 9609 Mailbox Tracking Category 9607 Mailbox Statistics 9608 Mailbox Auto Tracking Folder 10291 MainFewShot 9106 Mail Merge Template 10215 MobileOfflineProfileItemFilter 9868 Mobile Offline Profile Item Association 2003 Monthly Fiscal Calendar 10143 AI Builder Dataset File 10142 AI Builder Dataset 9603 Goal Metric 10230 MetadataForArchival 9866 Mobile Offline Profile 9867 Mobile Offline Profile Item 10214 MobileOfflineProfileExtension 10006 Component Layer 10100 Basic Approval Model Data 10099 Await All Approval Model 10101 Flow Approval 10244 Insights Store Virtual Entity 10148 Help Page 10095 Approval Request 10094 Approval 10096 Approval Response 10098 Await All Action Approval Model 10097 Approval Step 10201 Knowledge Article Template 10193 Knowledge Article Image 10176 Knowledge Asset Configuration 10195 Knowledge Interaction Insight 10194 Knowledge Configuration 10198 Knowledge article language setting 10188 Integrated search provider 10199 Knowledge Article Attachment 10200 Knowledge personalization 10192 Search provider 10052 DataflowRefreshHistory 10168 Dataflow Connection Reference 10170 Dataflow Template 10172 Data Movement Service Request 10243 Insights Store Data Source 10261 Virtual Connector Data Source 10007 Component Layer Data Source 10259 Custom Control Extended Setting 10171 Dataflow DatalakeFolder 418 Dataflow 10190 Knowledge Federated Article 10197 Favorite knowledge article 10191 Knowledge Federated Article Incident 10093 Action Approval Model 10290 File Upload 10174 DMS Sync Request 10173 Data Movement Service Request Status 10175 DMS Sync Status 10053 EntityRefreshHistory 10257 Entity link chat configuration 9606 Mailbox 9958 Feedback 10182 FederatedKnowledgeEntityConfiguration 1201 Field Permission 55 FileAttachment 1200 Field Security Profile 10166 Fabric AISkill 9987 External Party Item 4204 Fax 10181 FederatedKnowledgeConfiguration 10013 FeatureControlSetting 10082 Flow Machine 10091 Flow Log 10083 Flow Machine Group 10085 Flow Machine Image Version 10084 Flow Machine Image 2004 Fixed Monthly Fiscal Calendar 30 Filter Template 10079 Flow Capacity Assignment 10081 Flow Event 10080 Flow Credential Application 9815 Entity Index 432 Entity Image Configuration 9810 Entity Key 73 EntityRecordFilter 4600 Entity Map 9800 Entity 10229 EnableArchivalRequest 430 Entity Analytics Config 85 Virtual Entity Data Source 78 Virtual Entity Data Provider 955 Expired Process 4711 Expander Event 10041 Exported Excel 3008 External Party 10012 ExportSolutionUpload 380 Environment Variable Definition 9811 Entity Relationship 381 Environment Variable Value 4120 Exchange Sync Id Mapping 18085 Event Expander Breadcrumb 10086 Flow Machine Network 1082 Article Comment 127 Article 1016 Article Template 9953 Knowledge Article 10022 Key Vault Reference 10026 Internal Catalog Assignment 1003 Internal Address 4011 Inter Process Lock 4705 ISV Config 7107 Invalid Dependency 4207 Letter 9875 Language Provisioning State 2027 License 4419 Lookup Mapping 9201 LocalConfigStore 9955 Knowledge Article Views 9960 Knowledge Article Category 9930 Knowledge Base Record 9957 Language 9947 Knowledge Search Model 8840 Hierarchy Rule 9602 Rollup Query 9919 Hierarchy Security Configuration 1007 Image Descriptor 9996 HolidayWrapper 4720 Flow Session 10092 Flow Run 10206 FxExpression 9600 Goal 54 Global Search Configuration 4411 Data Map 4423 Import Log 9816 Index Attribute 9986 Interaction for Email 3000 Integration Status 4413 Import Data 4410 Data Import 4428 Import Entity Mapping 9107 Import Job 4412 Import Source File
overwritetime	Edm.DateTimeOffset	For internal use only. Display name: Record Overwrite Time Read only
primaryentityotc	Edm.Int32	Shows the primary entity that the SLA has been created for. Display name: Primary Entity
slaid	Edm.Guid	Unique identifier of the SLA. Display name: SLA
slaidunique	Edm.Guid	For internal use only. Display name: Unique Id Read only
slatype	Edm.Int32	Select the type of service level agreement (SLA). Display name: SLA Type Default options Values Label 0 Standard 1 Enhanced
slaversion	Edm.Int32	Display name: Record version Default options Values Label 100000000 Version WC 100000001 Version UC
solutionid	Edm.Guid	Unique identifier of the associated solution. Display name: Solution Read only
statecode	Edm.Int32	Shows whether the Service Level Agreement (SLA) is active or inactive. Display name: Status Default options Values Label 0 Draft 1 Active
statuscode	Edm.Int32	Select the status of the service level agreement (SLA). Display name: Status Reason Default options Values Label 1 Draft 2 Active
versionnumber	Edm.Int64	Version number of the SLA. Display name: Version Number Read only

Lookup properties

Lookup properties are read-only, computed properties which contain entity primary key Edm.Guid data for one or more corresponding single-valued navigation properties. More information: Lookup properties and Lookup property data.

Name	Single-valued navigation property	Description
_businesshoursid_value	businesshoursid	Choose the business hours for calculating SLA item timelines.
_createdby_value	createdby	Shows who created the record.
_createdonbehalfby_value	createdonbehalfby	Shows who created the record on behalf of another user.
_modifiedby_value	modifiedby	Shows who last updated the record.
_modifiedonbehalfby_value	modifiedonbehalfby	Shows who created the record on behalf of another user.
_ownerid_value	ownerid	Enter the user or team who owns the SLA. This field is updated every time the item is assigned to a different user.
_owningbusinessunit_value	owningbusinessunit	Unique identifier for the business unit that owns the record
_owningteam_value	owningteam	Unique identifier for the team that owns the record.
_owninguser_value	owninguser	Unique identifier for the user that owns the record.
_transactioncurrencyid_value	transactioncurrencyid	Unique identifier of the currency associated with the SLA record.
_workflowid_value	workflowid	Workflow associated with the SLA.

Single-valued navigation properties

Single-valued navigation properties represent lookup fields where a single entity can be referenced. Each single-valued navigation property has a corresponding partner collection-valued navigation property on the related entity.

Name	Type	Partner
businesshoursid	calendar	slabase_businesshoursid
createdby	systemuser	lk_slabase_createdby
createdonbehalfby	systemuser	lk_slabase_createdonbehalfby
modifiedby	systemuser	lk_slabase_modifiedby
modifiedonbehalfby	systemuser	lk_slabase_modifiedonbehalfby
ownerid	principal	owner_slas
owningbusinessunit	businessunit	business_unit_slabase
owningteam	team	team_slaBase
owninguser	systemuser	user_slabase
transactioncurrencyid	transactioncurrency	TransactionCurrency_SLA
workflowid	workflow	slabase_workflowid

Collection-valued navigation properties

Collection-valued navigation properties represent collections of entities which may represent either a one-to-many (1:N) or many-to-many (N:N) relationship between the entities.

Name	Type	Partner
adx_inviteredemption_sla_slaid	adx_inviteredemption	sla_activitypointer_sla_adx_inviteredemption
adx_inviteredemption_sla_slainvokedid	adx_inviteredemption	slainvokedid_activitypointer_sla_adx_inviteredemption
adx_portalcomment_sla_slaid	adx_portalcomment	sla_activitypointer_sla_adx_portalcomment
adx_portalcomment_sla_slainvokedid	adx_portalcomment	slainvokedid_activitypointer_sla_adx_portalcomment
chat_sla_slaid	chat	sla_activitypointer_sla_chat
chat_sla_slainvokedid	chat	slainvokedid_activitypointer_sla_chat
manualsla_account	account	sla_account_sla
manualsla_activitypointer	activitypointer	sla_activitypointer_sla
manualsla_appointment	appointment	sla_appointment_sla
manualsla_contact	contact	sla_contact_sla
manualsla_email	email	sla_email_sla
manualsla_fax	fax	sla_fax_sla
manualsla_letter	letter	sla_letter_sla
manualsla_phonecall	phonecall	sla_phonecall_sla
manualsla_socialactivity	socialactivity	sla_socialactivity_sla
manualsla_task	task	sla_task_sla
sla_account	account	slainvokedid_account_sla
sla_activitypointer	activitypointer	slainvokedid_activitypointer_sla
sla_Annotation	annotation	objectid_sla
sla_appointment	appointment	slainvokedid_appointment_sla
sla_contact	contact	slainvokedid_contact_sla
sla_email	email	slainvokedid_email_sla
sla_fax	fax	slainvokedid_fax_sla
sla_letter	letter	slainvokedid_letter_sla
sla_phonecall	phonecall	slainvokedid_phonecall_sla
sla_slaitem_slaId	slaitem	slaid
sla_socialactivity	socialactivity	slainvokedid_socialactivity_sla
SLA_SyncErrors	syncerror	regardingobjectid_sla_syncerror
sla_task	task	slainvokedid_task_sla
slabase_AsyncOperations	asyncoperation	regardingobjectid_sla
slabase_BulkDeleteFailures	bulkdeletefailure	regardingobjectid_sla
slabase_ProcessSessions	processsession	regardingobjectid_sla

Operations

The following operations can be used with the sla entity type.

Name	Binding
GrantAccess	Not Bound
ModifyAccess	Not Bound
RetrievePrincipalAccess	Not Bound
RetrieveSharedPrincipalsAndAccess	Not Bound
RevokeAccess	Not Bound

See also

• Use the Microsoft Dataverse Web API
• Web API Entity Type Reference
• Web API Action Reference
• Web API Function Reference
• Web API Query Function Reference
• Web API Complex Type Reference
• Web API Enum Type Reference
• Web API Metadata Entity Type Reference