What's new and planned for Dynamics 365 Customer Insights - Journeys

This topic lists features that are planned to release from October 2024 through March 2025. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.

For a list of the previous wave's release plans, go to 2024 release wave 1 plan.

In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.

This check mark ( ) shows which features have been released for public preview or early access and for public preview, early access, and general availability.

Moments that matter

Respond to customers’ expectations in real time to engage them in moments that matter.

Feature Enabled for Public preview Early access* General availability
Scale your business with confidence with 300M maximum monthly interactions Admins, makers, marketers, or analysts, automatically - - Mar 2025
Export your data to your own storage for custom reporting Admins, makers, marketers, or analysts, automatically Dec 2024 - Mar 2025
Prevent duplicate emails to shared email addresses Admins, makers, marketers, or analysts, automatically - - Feb 2025
Split audience into groups to deliver unique customer experiences Admins, makers, marketers, or analysts, automatically Aug 8, 2024 - Nov 2024
Improve engagement and compliance with double opt-in Admins, makers, marketers, or analysts, automatically Aug 21, 2024 - Nov 2024
Understand customer inflows and exits at every journey step Admins, makers, marketers, or analysts, automatically Dec 2024 - Feb 2025
Control how fast customers can enter a journey Admins, makers, marketers, or analysts, automatically Sep 3, 2024 - Dec 2024
Wait on segment membership to trigger the next step in a journey Admins, makers, marketers, or analysts, automatically Dec 2024 - Feb 2025
Orchestrate journeys using any marketing interaction Admins, makers, marketers, or analysts, automatically - - Feb 2025
Personalize messages and make journey decisions based on web interactions​ Admins, makers, marketers, or analysts, automatically Dec 2024 - Feb 2025
Get insights on email engagement with heatmap analytics Admins, makers, marketers, or analysts, automatically Oct 1, 2024 - -

Unify sales and marketing

Accelerate revenue and increase lifetime value through seamless experiences that unify sales and marketing.

Feature Enabled for Public preview Early access* General availability
Maximize event capacity with waitlist registrations Admins, makers, marketers, or analysts, automatically Feb 2025 - May 2025
Collect extra customer data without custom attributes Admins, makers, marketers, or analysts, automatically Feb 2025 - Apr 2025
Create event portal with Power Pages, allowing access to event details and registration Admins, makers, marketers, or analysts, automatically Dec 2024 - Feb 2025
Generate leads that link to an existing contact Admins, makers, marketers, or analysts, automatically Feb 2025 - Mar 2025
Boost participation, simplify planning with session-based registrations Admins, makers, marketers, or analysts, automatically Jan 1, 2024 - Dec 2024

You are able to opt into some features as part of early access on August 12, 2024, including all mandatory changes that affect users. To learn more, go to Early access FAQ.

Description of Enabled for column values:

  • Users, automatically: These features include changes to the user experience and are enabled automatically.

  • Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.

  • Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.

For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.