What's new and planned for Dynamics 365 Customer Insights - Journeys
This topic lists features that are planned to release from April 2025 through September 2025. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.
For a list of the previous wave's release plans, go to 2024 release wave 2 plan.
In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.
This check mark (
) shows which features have been released for public preview or early access and for public preview, early access, and general availability.
Copilot and AI innovation
Revolutionize how marketers work and what they can achieve using Copilot, agents, and AI innovation in Customer Insights.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Create journeys by using Copilot to describe them | Admins, makers, marketers, or analysts, automatically |
May 31, 2024 |
- | Apr 2025 |
Moments that matter
Respond to customers’ expectations in real time to engage them in moments that matter.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Export your data to your own storage for custom reporting | Admins, makers, marketers, or analysts, automatically | Feb 2025 | - | Apr 2025 |
| Wait on segment membership to trigger next step in a journey | Admins, makers, marketers, or analysts, automatically | Feb 2025 | - | Apr 2025 |
| Respect quiet times, engage based on location and time zones | Admins, makers, marketers, or analysts, automatically | - | - | Apr 2025 |
| Pause and resume journeys to handle unplanned events | Admins, makers, marketers, or analysts, automatically | - | - | Apr 2025 |
| Allow individuals to reenter a one-time, dynamic segment journey | Users by admins, makers, or analysts | Feb 2025 | - | Apr 2025 |
Unify sales and marketing
Accelerate revenue and increase lifetime value through seamless experiences that unify sales and marketing.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Maximize event capacity with waitlist registrations | Admins, makers, marketers, or analysts, automatically | Mar 2025 | - | May 2025 |
| Set up and execute pre- and post-event communications | Admins, makers, marketers, or analysts, automatically | Apr 2025 | - | - |
| Collect extra customer info without updating your data model​ | Admins, makers, marketers, or analysts, automatically | Mar 2025 | - | May 2025 |
| Create event portals with event and registration details using Power Pages | Admins, makers, marketers, or analysts, automatically | Feb 2025 | - | Apr 2025 |
| Automate seamless handoffs between marketing and sales | Admins, makers, marketers, or analysts, automatically |
Feb 1, 2023 |
- | Apr 2025 |
| Create an event portal on your own website | Admins, makers, marketers, or analysts, automatically | Feb 2025 | - | Apr 2025 |
You are able to opt into some features as part of early access on February 3, 2025, including all mandatory changes that affect users. To learn more, go to Early access FAQ.
Description of Enabled for column values:
Users, automatically: These features include changes to the user experience and are enabled automatically.
Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.
Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.
For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.