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Community FAQs

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I'm unable to install Community. What should I do?

To install Community, make sure that you have at least one Dynamics Customer Service Enterprise license in your tenant.

Is Community available in all clouds?

No. Community is currently only available in the public cloud.

How long does it take for community manager and moderator updates in Dynamics Customer Service Community to reflect in the portal?

It takes up to 15 minutes for these updates to reflect in the portal.

How do I contact Dynamics Customer Service for support on Community?

To post questions for our team, use the Dynamics 365 Customer Service Community forum.

To share feedback and ideas for how we can improve Customer Service, go to the Dynamics 365 Customer Service ideas forum and select the relevant category.

Community overview
Get started with Community
Create a Community forum
Content moderation and management
Create new websites in Community