Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
7,590 questions
0 answers
Why does my authenticator work on my iPhone 16
It is not working like it used to the box is not popping up for me to put the number in
asked 2025-01-05T01:24:43.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 59%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETW%3C/text%3E%3C/svg%3E)
Tara Worley
0
Reputation points
asked 2025-01-05T01:24:43.9133333+00:00
Tara Worley
0
Reputation points
0 answers
problemas con microsoft autenticador
Formatee mi teléfono celular y al instalar nuevamente el authenticator e ingresar las credenciales de mi organización me solicita que apruebe el acceso por medio de microsoft authenticator, el cual tengo activado pero no recibo ningún código, ni aparece…
asked 2025-01-05T01:15:44.8233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 19%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAV%3C/text%3E%3C/svg%3E)
akveh villa
0
Reputation points
asked 2025-01-05T01:15:44.8233333+00:00
akveh villa
0
Reputation points
1 answer
One of the answers was accepted by the question author.
I keep getting a pop error message 9n155. How can this be resolved?
I have been using Microsoft 365 through my employer on my iMac. Suddenly today (was using the exchange email earlier today) I keep getting a pop up box saying error 9n155. My computer is connected to the internet. I did not do any updates today. I am…
asked 2024-11-04T17:59:24.7333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 56.00000000000001%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKN%3C/text%3E%3C/svg%3E)
Kathryn Nuss
25
Reputation points
commented 2025-01-05T00:53:42.2366667+00:00
Kathryn Nuss
25
Reputation points
0 answers
I cannot get into my account
Whenever I go to log into soemthing it says I need my authentication code but when I got in my authentication app and get the code I need to log in but to log into my authentication app to get the code I need a authentication code and I press I can’t…
asked 2025-01-04T23:16:14.7633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 10%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIW%3C/text%3E%3C/svg%3E)
Imani Wyer
0
Reputation points
asked 2025-01-04T23:16:14.7633333+00:00
Imani Wyer
0
Reputation points
2 answers
How do I remove accounts from my authenticator?
I have 30 days until 2 of my Microsoft accounts are deleted. Can I remove them from my Microdift Authrnticatir yet and if so how? Thank you.
asked 2022-02-16T14:23:31.84+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
commented 2025-01-04T22:14:02.55+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 94%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Rachel Gray
0
Reputation points
0 answers
New phone and unable to get into my accounts
I need help being able to log into my accounts with a new number. Literally no <mod: redacted> help anywhere it’s so <mod: redacted> frustrating!!!!! This AI <mod: redacted>!!
asked 2025-01-04T20:03:14.8866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 70%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEM%3C/text%3E%3C/svg%3E)
Elizabeth Morales
0
Reputation points
edited the question 2025-01-04T22:09:22.0033333+00:00
Erland Sommarskog
114.8K
Reputation points MVP
0 answers
number verification is not showing up and no updates available
I cannot verify my identity despite being logged in on microsoft authenticator. no number is showing up to type in and there are no updates available so that is not the issue
asked 2025-01-04T19:57:33.35+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 86%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECA%3C/text%3E%3C/svg%3E)
Callie Addikis
0
Reputation points
asked 2025-01-04T19:57:33.35+00:00
Callie Addikis
0
Reputation points
0 answers
How to log into Authenticator app on a new phone
How do I log into the Authenticator app on a new phone
asked 2025-01-04T19:41:29.5466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 92%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHT%3C/text%3E%3C/svg%3E)
Harry Townend
0
Reputation points
asked 2025-01-04T19:41:29.5466667+00:00
Harry Townend
0
Reputation points
0 answers
I couldn't get any code on my authenticator app
I have been trying to open Outlook on my PC, but no codes are showing in the authenticator app. I have tried the method shown on the support page, but none worked. What should I do now?
asked 2025-01-04T19:23:41.5933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 62%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGC%3C/text%3E%3C/svg%3E)
Gayathri chandrabose
0
Reputation points
asked 2025-01-04T19:23:41.5933333+00:00
Gayathri chandrabose
0
Reputation points
1 answer
Admin access and Authenticator Helix of frustration
How do I actually get to speak to someone in Microsoft when I have a problem? - Admin access and Authenticator. How do I actually get to speak to someone in Microsoft when I have a problem that no BOT or FAQ or subsite of MS can help with? - Admin access…
asked 2025-01-03T07:29:37.9966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 4%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
Rob Auld
0
Reputation points
answered 2025-01-04T17:46:21.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 73%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Anthony LAVABRE
1,055
Reputation points
0 answers
I’m having trouble signing in
I deleted the authenticate app to save storage space, and now that I need it again, i redownload it. But now I’m trying to sign into my college account on my new computer, and it’s telling me to use the code on my authenticator app, but I can’t see a…
asked 2025-01-03T16:03:23.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 26%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Suppa, Madelyn
15
Reputation points
commented 2025-01-04T16:11:28.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 82%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
, Gwendolyn
0
Reputation points
0 answers
Wrong Authenticator Codes??
My phone crashed and it needed to be factory reset. None of my apps were working after that and needed to be re-added. I've added the Authenticator App - which used to work without issue and give me codes. Now I can't seem to add accounts properly as…
asked 2025-01-04T07:12:09.7833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 6%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERT%3C/text%3E%3C/svg%3E)
Robin Tweed
0
Reputation points
edited the question 2025-01-04T07:14:24.7833333+00:00
Robin Tweed
0
Reputation points
0 answers
Cannot set up account in Authenticator properly
Hi, I tried to setup account in the Authenticator app on my new android mobile phone. I selected "work or school" account, typed in my business email address that was used for login into admin.microsoft.com. In the end, the app shows the…
asked 2025-01-04T01:02:44.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 98%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
Peter Shaw
5
Reputation points
asked 2025-01-04T01:02:44.58+00:00
Peter Shaw
5
Reputation points
0 answers
Microsoft Authenticator Loop on New Phone
I recently got a new phone and transferred over all of my data from the old one to the new one. However, I did not backup my authenticator app before hand. My work and school emails now are unable to sign me in across many of my work sites as every time…
asked 2025-01-03T23:33:59.2366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 93%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKV%3C/text%3E%3C/svg%3E)
Kane Vidalin
15
Reputation points
asked 2025-01-03T23:33:59.2366667+00:00
Kane Vidalin
15
Reputation points
2 answers
How to stop EntraID from asking users to add the Microsoft Authenticator App
I have a conditional access policy set up with an authentication strength that has: Password + Microsoft Authenticator (Push Notification) OR Password + SMS It still insists on users who have SMS set up to set up the Microsoft Authenticator. I have to…
asked 2025-01-03T18:38:01.3666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 28.000000000000004%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
Tom McKenna
0
Reputation points
answered 2025-01-03T22:52:54.0833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 26%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJK%3C/text%3E%3C/svg%3E)
Janaki Kota
0
Reputation points Microsoft Vendor
0 answers
Como cambiar el correo de recuperación? Para poder ingresar
Perdí mi celular y necesito ingresar a mis app, ya que perdí acceso a mi correo de recuperación.
asked 2025-01-03T20:45:40.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 88%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAJ%3C/text%3E%3C/svg%3E)
alberto jose escalante sandoval
0
Reputation points
asked 2025-01-03T20:45:40.3266667+00:00
alberto jose escalante sandoval
0
Reputation points
1 answer
How to fix when trying to sign in "Hang on a minute while we sign you out" on the xbox website
I can not sign in to the xbox website on my computer. I put in my email and password but then it says "Hang on a minute while we sign you out". This has been a thing for about 2 months and i have contacted Microsoft support many times but it…
asked 2024-12-25T09:34:59.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 44%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFH%3C/text%3E%3C/svg%3E)
Finn Halloran
0
Reputation points
answered 2025-01-03T19:13:46.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 10%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
r21d
0
Reputation points
0 answers
I cannot access my Office 365 admin account due to a lost phone used for 2FA.
I am unable to access my Microsoft Office 365 admin account because the phone used for 2FA via the Microsoft Authenticator app has been stolen. I have attempted account recovery by verifying through my phone number and email address, allowing me to reset…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 47%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
1 answer
cant sign into my work email stuck in an infinite loop
everytime i try to sign in i get to the point where it gives me a number to use in the authenticator app but i do not have access to said email so far i try to use a verification code instead but itis still part of the app so i just keep going back and…
asked 2024-12-28T21:17:56.9566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 57.00000000000001%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVF%3C/text%3E%3C/svg%3E)
vicente flores
10
Reputation points
answered 2025-01-03T19:09:06.6266667+00:00
r21d
0
Reputation points
0 answers
Syncing Authenticator apps between iPhone and iPad
I have the Authenticator app on my iPhone and iPad but they are not syncing between each other. Has anyone got any ideas how I can get them to sync so they each have the same accounts?
asked 2025-01-03T18:11:15.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 40%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
John Bennett
0
Reputation points
asked 2025-01-03T18:11:15.09+00:00
John Bennett
0
Reputation points