How to remove the Authenticator requirement code if I can't log in to my account?

Question

I'm currently locked out of my account, and when trying to sign in I only get these two options:

Verify your identity

Option 1:

Approve a request on my Microsoft Authenticator app.

Option 2:

Use a verification code.

More information:

Are your verification methods current? Check at https://aka.ms/mfasetup

None of these options work because I'm not logged in to my 365 Business Administration account. I can't log in because I only have the two options above, and I can't log in to the Authenticator because it gives me the same two options.

It is so frustrating not being able to send an email or pick up the phone to call someone who could help me!!!

This is terrible support, Microsoft!!!

Answer 1

Hello @Jose Galvan

Please follow this guide for those email that are asking for autenticator code, you should be able to reset the password for them

Use the Account Recovery Process

If you don’t have backup codes or an alternate second factor, you’ll need to go through your email provider’s account recovery process. Here’s how to proceed for some common providers:

• For Microsoft Accounts (Outlook, Hotmail):
  1. Go to the Microsoft account recovery page.
  2. Follow the prompts indicating that you can’t access your authenticator app.
  3. You may be asked to verify your identity using alternate methods (like a secondary email address, phone number, or providing information about your account).

More information; https://support.microsoft.com/account-billing/bb939936-7a8d-4e88-bc43-49bc1a700a40 More details about the process; https://www.process.st/how-to/recover-microsoft-authenticator-without-old-phone/ https://answers.microsoft.com/en-us/outlook_com/forum/all/set-up-authenticator-without-old-phone/20c7ae23-0c1e-4f2a-ac1f-f4b4d1cbf9d5

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