Internet disconnects and won't reconnect until restart

Question

My computer is having internet issues, when I try to stream, only when I try to stream, it disconnects from the internet and won't reconnect until I restart.

I can navigate in the internet without issue, download, play games, watch movies, etc. no problem at all, I try to stream, and in a couple minutes the internet disconnects and will not reconnect until I restart.

But the internet itself is not offline, I can still access it through my tablet

I tried everything I could find online in the past few weeks to try to solve the issue, it's been happening for over a year now.

It happens almost immediately when I try to stream using OBS Studio, but not only when I try to stream, it is also infrequent, there are days there is no issue, other days it disconnects 3-4 times in a single day.

So far I have:

• Tried to run windows troubleshooters, it didn't find any issue it could fix, it says there is a problem, but does nothing to fix it.
• Tried to run console commands to reset the connection ( netsh int ip reset / netsh advfirewall reset / netsh winsock reset / ipconfig /flushdns / ipconfig /release / ipconfig /renew )
• Tried asking for help from my ISP, they replaced the modem, twice, it didn't change anything, disconnects still happen.
• During this time I had issues with my motherboard and had to replace it, the problem happened both before and after I replaced the motherboard
• I tried to uninstall and reinstall the network drives, it did not work.
• I tried to completely format my computer, it did not work either.
• I tried using a different streaming software, but the problem kept occurring.

My motherboard model:

BaseBoard Manufacturer Micro-Star International Co. Ltd.

BaseBoard Product MAG B460 Tomahawk MS7C81

Baseboard Version 1.0

When the problem happens, if I try to run the troubleshoot, it displays the error below:

The troubleshoot details:

Windows Network Diagnostics Publisher details

Issues found

Your computer appears to be correctly configured, but the device or resource (primary DNS server) is not respondingYour computer appears to be correctly configured, but the device or resource (primary DNS server) is not responding Detected Detected

Contact your network administrator or Internet service provider (ISP) Completed

Issues found Detection details

6 Your computer appears to be correctly configured, but the device or resource (primary DNS server) is not responding Detected Detected

Contact your network administrator or Internet service provider (ISP) Completed

Windows can't communicate with the device or resource (primary DNS server). The computer or service you are trying to reach might be temporarily unavailable. If the device or resource is nearby and you have access to it, make sure it is turned on and connected to the network.

Detection details Expand

Informational Diagnostics Information (Teredo)

Details about Teredo diagnosis:

Teredo Parameters

---------------------------------------------

Type : disabled

Server Name : win1910.ipv6.microsoft.com.

Client Refresh Interval : 30 seconds

Client Port : unspecified

Informational Diagnostics Information (Network Adapter)

Details about network adapter diagnosis:

Network adapter Ethernet 3 driver information:

Description . . . . . . . . . . : Intel(R) Ethernet Connection (11) I219-V

Manufacturer . . . . . . . . . : Intel

Provider . . . . . . . . . . . : Intel

Version . . . . . . . . . . . : 12.19.0.16

Inf File Name . . . . . . . . . : C:\Windows\INF\oem7.inf

Inf File Date . . . . . . . . . : quinta-feira, 1 de outubro de 2020 05:25:22

Section Name . . . . . . . . . : E0D4D.10.0.1.19H1

Hardware ID . . . . . . . . . . : pci\ven_8086&dev_0d4d

Instance Status Flags . . . . . : 0x180200a

Device Manager Status Code . . : 0

IfType . . . . . . . . . . . . : 6

Physical Media Type . . . . . . : 14

Informational Network Diagnostics Log

File Name: C949CDCC-5F18-4215-909F-CBAAF9BF58FD.Diagnose.0.etl

Informational Other Networking Configuration and Logs

File Name: NetworkConfiguration.cab

Collection information

Computer Name: WALAYIMUNA

Windows Version: 10.0

Architecture: x64

Time: Tuesday, February 15, 2022 4:57:52 PM

Publisher details Expand

Windows Network Diagnostics

Detects problems with network connectivity.

Package Version: 4.0

Publisher: Microsoft Windows

Please, can anyone help?

Answer 1

I already spoke with my ISP, they checked their end and changed my modem, twice.

The internet is still working then my computer looses internet connection.

The modem is unreachable from the PC, but my tablet can connect through Wi-fi

When the issue happens, I can't connect to the modem from my computer through cable, but I can through the tablet

Answer 2

Please post the results of
ipconfig /all
tracert 8.8.8.8

both before and after the problem.

Answer 3

IPConfig Before:

Windows IP Configuration

Host Name . . . . . . . . . . . . : Walayimuna
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet 4:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe 2.5GbE Family Controller
Physical Address. . . . . . . . . : 2C-F0-5D-5F-9A-BE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Unknown adapter ProtonVPN TUN:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : ProtonVPN Tunnel
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Ethernet Connection (11) I219-V
Physical Address. . . . . . . . . : 2C-F0-5D-5F-9A-BD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2804:d57:4e3a:6b00:f4b6:f7ac:b99f:c294(Preferred)
Temporary IPv6 Address. . . . . . : 2804:d57:4e3a:6b00:28f1:7b35:fa43:fd6f(Preferred)
Link-local IPv6 Address . . . . . : fe80::f4b6:f7ac:b99f:c294%21(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.100.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : quinta-feira, 17 de fevereiro de 2022 18:54:52
Lease Expires . . . . . . . . . . : sexta-feira, 18 de fevereiro de 2022 18:54:51
Default Gateway . . . . . . . . . : fe80::1%21
192.168.100.1
DHCP Server . . . . . . . . . . . : 192.168.100.1
DHCPv6 IAID . . . . . . . . . . . : 70053981
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-27-FE-24-86-00-22-4D-A7-6D-F7
DNS Servers . . . . . . . . . . . : fe80::1%21
8.8.8.8
NetBIOS over Tcpip. . . . . . . . : Enabled

Unknown adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-ProtonVPN Windows Adapter V9
Physical Address. . . . . . . . . : 00-FF-28-7B-E7-C1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 802.11bgn 1T1R Wireless Adapter
Physical Address. . . . . . . . . : DC-85-DE-4A-66-39
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Conexao Local* 1:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : DC-85-DE-4A-66-3B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Conexao Local* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : DC-85-DE-4A-66-3C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 94-DB-C9-96-88-9A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

IPConfig After:

Windows IP Configuration

Host Name . . . . . . . . . . . . : Walayimuna
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet 4:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe 2.5GbE Family Controller
Physical Address. . . . . . . . . : 2C-F0-5D-5F-9A-BE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Unknown adapter ProtonVPN TUN:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : ProtonVPN Tunnel
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Ethernet Connection (11) I219-V
Physical Address. . . . . . . . . : 2C-F0-5D-5F-9A-BD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2804:d57:4e3a:6b00:f4b6:f7ac:b99f:c294(Preferred)
Temporary IPv6 Address. . . . . . : 2804:d57:4e3a:6b00:28f1:7b35:fa43:fd6f(Preferred)
Link-local IPv6 Address . . . . . : fe80::f4b6:f7ac:b99f:c294%21(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.100.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : quinta-feira, 17 de fevereiro de 2022 18:54:53
Lease Expires . . . . . . . . . . : sexta-feira, 18 de fevereiro de 2022 18:54:52
Default Gateway . . . . . . . . . : fe80::1%21
192.168.100.1
DHCP Server . . . . . . . . . . . : 192.168.100.1
DHCPv6 IAID . . . . . . . . . . . : 70053981
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-27-FE-24-86-00-22-4D-A7-6D-F7
DNS Servers . . . . . . . . . . . : fe80::1%21
8.8.8.8
fe80::1%21
NetBIOS over Tcpip. . . . . . . . : Enabled

Unknown adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-ProtonVPN Windows Adapter V9
Physical Address. . . . . . . . . : 00-FF-28-7B-E7-C1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 802.11bgn 1T1R Wireless Adapter
Physical Address. . . . . . . . . : DC-85-DE-4A-66-39
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Conexao Local* 1:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : DC-85-DE-4A-66-3B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Conexao Local* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : DC-85-DE-4A-66-3C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 94-DB-C9-96-88-9A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tracert Before:

Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.100.1
2 3 ms 3 ms 2 ms 201-2-226-1.user3p.brasiltelecom.net.br [201.2.226.1]
3 3 ms 2 ms 3 ms 100.120.96.16
4 8 ms 7 ms 7 ms 100.120.17.145
5 10 ms 9 ms 9 ms 100.120.18.107
6 16 ms 15 ms 15 ms 100.120.24.219
7 19 ms 16 ms 16 ms 100.120.20.248
8 16 ms 15 ms 15 ms 72.14.198.152
9 19 ms 18 ms 18 ms 142.251.69.137
10 18 ms 18 ms 18 ms 142.251.61.77
11 18 ms 18 ms 18 ms dns.google [8.8.8.8]

Trace complete.

Tracert After:

Tracing route to 8.8.8.8 over a maximum of 30 hops

1 * * * Request timed out.
2 * Walayimuna [192.168.100.2] reports: Destination host unreachable.

Trace complete.

Answer 4

Looks like you're right, it is the connection pc to router. Might try a new cable.

Answer 5

I already did, I bought a new cable less than a month ago.

The problem happened before and after I got this cable