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RDP to Windows 10 hangs at the 'Please wait' screen forever until rebooted.
In our organisation, we are often seeing this issue on domain-joined systems & VMs with Windows 10 OS
This happens when users are trying to log in with their domain accounts. When the issue is reported, we IT team can log in with our Domain ADM accounts and reboot the system/VM. The user will be able to log in now, but the issue comes back again after a day or two. These systems/VMs are updated with the latest patches.
Even after running SFC Scan, the issue remains.
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I am having the exact same behaviour with a user working from home on a domain-joined laptop, connecting to the office over VPN to a domain-joined workstation.
It is a unique case and I am wondering if it is related to how the RDP session is ended.
Our IT group works similar and never has issues. We connect to the VPN, open RDP, do our stuff, close RDP/disconnect, close VPN
The user leaves everything connected and closes the lid of the laptop. That action puts the laptop to sleep.
To resolve the issue we connect remotely with RDP to the computer of the user, and after a reboot, she can connect again over VPN, with RDP.
It seems something gets stuck; googling I saw this link: where they recommend killing the rdp client with
taskkill /f /im msrdc.exe
`
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I encountered the same issue.
Moreover, I can always use my laptop with the same Microsoft account logged in to connect RDP, while my phone, my pad and other people's Windows PC will be stuck at Please Wait screen.
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Stumbled upon this post after a user inquired about the issue. This was after not having seen the issue in (maybe 10) years.
Old school trick: try pressing CTRL+ALT+END (not DEL) on your keyboard -- this will effectively send a "CTRL+ALT+DEL" to your Remote PC and can sometimes fix the issue/give you additional options or insight into what's happening... or at least snap the system out of it.
I tried again this time and the workaround was still effective in my environment.
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Had the same problem at work after transferring settings between identically configured machines (first working, the second had this issue). After trying things on this site and others, I believe I have the answer. After fighting the problem for two months, i have had no issues since applying this Group Policy (gpedit.msc) setting:
Computer Configuration >> Administrative Templates >> Windows Components >> Remote Desktop Services >> Remote Desktop Session Host >> Connections
At that level Enable the following setting
SPH fix solved the issue for me, found the below article useful for creating a clean .reg key on my PC then exporting it for easier importing to other users in the future. https://admx.help/?Category=Windows_10_2016&Policy=Microsoft.Policies.TerminalServer::TS_SINGLE_SESSION
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Recently I got the same problem and after losing my mid for 2 days and alredy given up, A sudden idea crashed my mind, should I do the fix on the PC that I want to connect? IT WAS THAT!!
the solution is to do as @SPH describes but ON THE HOST/REMOTE MACHINE the one you want to log in
Computer Configuration >> Administrative Templates >> Windows Components >> Remote Desktop Services >> Remote Desktop Session Host >> Connections
'Restrict Remote Desktop Services User to a Single Remote Desktop Services Session' and enable it and restart
I don't know why, but in my 2 PCs I was able to connect without problems, then I full reinstall windows 11/10 on 1 pc and It was stuck on the 'please wait screen', but in the other PC it was still working, so I try to apply the fix on the client PC (my PC) not on the host (remote PC)... ahh so much time wasted. Why in old installs works but not on new installs? no idea, use the fix
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Hi,
I got similar problem to log in my account (XXX) yesterday. It seems that the workaround as
Simple solution:
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Thanks, that is a great workaround since you can do it without administrative rights and even if network level authentication is enabled at your organization.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 75%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGJ%3C/text%3E%3C/svg%3E)
Thanks! That worked for me, too.
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I run into this a lot. The workaround I have found is to remotely reboot the machine.
I run the following command on my local machine to reboot my remote machine.
Replate "remote_machine_name" with your remote computer name (the same name you pass to the "Computer" field in RDP logon dialogue.
shutdown /r /m \remote_machine_name
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That worked for me, Thanks! Of course this is not helpful if one is worried about losing work.
I don't know IT, but I suspect in my case the problem was caused by my leaving one physical location without logging out, and then trying to log in from another.
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Hello @kiran kumar ,
Thanks for your query.
1.What's the OS version of your client computer?
2.Can you check the Windows version and OS Build Number of the remote Windows 10 computer by entering "winver" in search bar? e.g. Windows Version 20H2 (OS Build 19042.867)
3.Did the same issue occur before these systems/VMs are updated with the latest patches?
4.Are there any group policy settings on the domain-joined VM?
5.Is there any error message in the event log?
6.What about set Network Location Awareness service to automatic (delayed start) and reboot?
Windows 10 stuck at Please wait screen: https://answers.microsoft.com/en-us/windows/forum/all/windows-10-stuck-at-please-wait-screen/34bd9da6-b2a8-4c4f-b834-6564037c9ed0
Best regards,
Leila
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I encoutered the same issue.
automatic to automatic (delayed start) now. Give me some time to validate.
Hello @kiran kumar ,
We haven’t heard from you in a couple of days.
Is there any update from your side?