How to get started at Luis.ai (Language Understanding)?

Jairo Narvaez 21

How can I register at Luis.ai? In order to try it out through some of the prebuilt domains available for Luis?

It should be pretty simple, I thought.

After a couple hours of research I found that I need to head to https://portal.azure.com/, create an account, specify my CC details etc, Add a new resource, (Language Understanding), now I have an Authoring Resource and Resource Group ready to be used at Luis.ai.

There are two options to continue from this point, 1) Use Existing Authoring Resource 2) Continue using your trial key.

2 does noithing, 1) Allows me further 2 options.

1.1. Use Existing Authoring Resource.
1.2. Create new Authoring Resource.

Both, 1.1. by selecting the Authoring Resource and Resource Group created previously. and 1.2. end up on the same error message:

Migration of your account has failed. Here is a list of possible reasons why:
You created a resource using an invalid account name.
Your role lacks sufficient permissions to create Azure resources on your Azure subscription.

Can anyone help me decipher what's the way of getting over the first screen in order to use Language Understanding?

Result After Clicking Trial

Result after clicking 1.1 or 1.2

romungi-MSFT 48,676 Reputation points Microsoft Employee

2020-07-02T09:48:42.967+00:00

@Anonymous Are you using the same email id to login to the LUIS portal as Azure portal? Please check on the top right hand side corner of LUIS portal if you have selected the right tenant and directory. The resources created in Azure portal should be visible in your settings as available authoring resources for your app.

The error seems to indicate the authoring key is incorrect with the selected tenant. You can also create a new resource directly from LUIS portal and proceed further before deleting the previous resource created from Azure portal.
Gary Dutton 6 Reputation points

2020-07-02T11:36:48.61+00:00

This appears to be a broader issue as I'm also facing the same problem; the documentation on MS Learn is being followed to the letter also.

The trial, isn't working - have tried this in Edge/IE/Chrome/Firefox/Safari.
Jairo Narvaez 21 Reputation points

2020-07-02T12:04:02.95+00:00

Hi @romungi-MSFT Yes, using the same email on both and the single directory, Actually tried a new fresh account as well to discard an issue with the account, and my "Resource group" as well as "Authoring Group" show correctly on the "Use Existing Authoring Resource" popup.

Creating a new resource directly from LUIS would make sense, but I can't proceed past this screen.
Jairo Narvaez 21 Reputation points

2020-07-02T12:05:22.17+00:00

Is it just the trial what's not working?
I'd actually upgrade if it was needed to get it working.
Gary Dutton 6 Reputation points

2020-07-02T12:51:33.493+00:00

I've just tried it using the Europe LUIS service and it is working now for me; not sure if there's some geography checking taking place under the covers or if there's an issue with just the US LUIS service. You could try Europe.

https://eu.luis.ai/
romungi-MSFT 48,676 Reputation points Microsoft Employee

2020-07-02T12:57:26.357+00:00

@Anonymous Do you see a similar behavior with https://previous.luis.ai/ portal? This is our older experience portal but essentially lists the same resources from a subscription.
Neal Ganslaw 1 Reputation point

2020-07-02T16:20:57.193+00:00

I am having the same problem. I cannot create a new service from Europe, US or with the previous.luis.ai.
Any status on what the problem is?
Gary Dutton 6 Reputation points

2020-07-02T17:22:17.323+00:00

Unfortunately not, my joy was short lived; I tried clicking the “Continue” button and it just sat there; under the covers of the page there looked to be several errors.

I’m not at my laptop at the moment, but I’ll try again and see if I can capture them to attach to this.

You can try yourself though, by using the right-click|Inspect option. Think it was under console - with info, warnings, and errors selected.

Be interesting to see if you have similar errors Neal.
Gaby Kotliar 1 Reputation point

2020-07-03T02:44:40.853+00:00

Hi @romungi-MSFT I'm having the same problem and Just tried the "previous" portal.

Still having problems. After trying to register I get this message "A server error occured. Please refresh the page and try again. "
Jairo Narvaez 21 Reputation points

2020-07-03T04:33:03.25+00:00

Yes, same behavior, the UI notifies the error, which is an improvement, but the underlying REST api calls still fail. Thanks for the effort though @romungi-MSFT
Jairo Narvaez 21 Reputation points

2020-07-03T04:35:12.07+00:00

Thanks for the suggestion, but It ended up in the same result. The termsofuse api call fails.
Rohit Mungi 806 Reputation points

2020-07-03T04:53:31.973+00:00

@GabyKotliar-4603 Our team has identified this as an issue in our API. They are actively working to fix the same. We will update the thread as soon as we have more details. Thanks.

7 answers

Sandar Van Laan 1 Reputation point

2020-07-08T14:43:27.27+00:00

Brand new setup and I'm getting this today:
"Migration of your account has failed."

When selecting "Create New Authoring Resource" I'm able to successfully input the new Resource Name, then select the Subscription Name and Azure Resource Group Name from my Azure environment. I'm signed in with an account that is a full administrator for the Azure environment. Clicking "Done" returns : "Migration of your account has failed."

I've tried Resource groups created in East US and West US, it that helps.

Any ideas? Thanks!
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romungi-MSFT 48,676 Reputation points Microsoft Employee

2020-07-15T12:33:45.077+00:00

Are you seeing this error from the luis.ai/termsofuse page?

romungi-MSFT 48,676 Reputation points Microsoft Employee

2020-07-15T12:33:45.153+00:00

Are you seeing this error from the luis.ai/termsofuse page?
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GiftA-MSFT 11,176 Reputation points

2020-08-13T21:25:23.227+00:00

Hi all, we've been made aware that this is still an ongoing issue. Just want to inform you that as of today 8/13/2020 we've opened a new bug item to resolve this issue. Will provide updates to this thread once issue has been resolved. Thanks for your patience and understanding.
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GiftA-MSFT 11,176 Reputation points

2020-09-11T18:11:07.85+00:00

This issue is now resolved.
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How to get started at Luis.ai (Language Understanding)?

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