what is windows shell experience and why do i get a window telling me to ask for permission to use it

Question

When I log in, a window opens on my desktop with "Microsoft family features" in the heading, telling me to ask for permission to use "Windows Shell Experience". My account is the adult account in my family and there should not be any Microsoft family restrictions on my account. Why am I getting this window?

Answer 1

I had the same issue, started a few days ago. I contacted MS support via chat (well, that's why they are for, right?) and finally I got into a technician who solved it via remote assistance.

The solution was to switch back to local account from MS account (Settings>Accounts>Sign in with a local account instead). Then logoff-logon again, and then connected back to MS account. (Same steps but "sign in with MS account" this time.)

He said it was something with MS account not synced properly to local computer.

Hope this helps.

I had a tech remote in and try that for me, but it didnt work so I said it was ok to reset the PC (it was a fresh install anyway), which he did overnight.That didnt work either so the next day they tried a different kind of reset using the MS download tool, but still no dice. I don't have time for more troubleshootingtroublesho so I am just going to live with it and hope they fix it in an update.

Answer 2

Thanks so much for taking the time to tell us how this annoying problem can be solved! I will give this solution a try tomorrow!

Answer 3

Did you do the filp flop on the parent/admin account or the child account?

Answer 4

Did the same sequence of switching between the Microsoft and local admin accounts and back, and after a couple of cold restarts the notice to ask an adult for a permission stopped popping up on the screen (it did show up before that only after the cold starts, i.e after a complete power off). 

I will further monitor the PC's behaviour to see if it changes overnight, but at the monent it would appear the problem has apparently been somehow solved.

PS Nope, no luck, the issue has come back

Answer 5

Did you do the filp flop on the parent/admin account or the child account?

it was the parent account.