My laptop has blue screen when i plug in. It's not happen when i unplug. Asus Tuf Gaming A15 fa506iu-hn174t

Question

i can't use my laptop in perfomance mode anymore.
I just reinstalled windows last week but it's not work

some of error code : DRIVER_IRQL_NOT_LESS_OR_EQUAL, system_service_exception, kmode exception not handled, ntoskrnl.exe

Windows 11 Home Single Language Version 10.0.22621 Build 22621

Cpu AMD Ryzen 7 4800H with Radeon Graphics,

Gpu Nvidia GeForce GTX 1660 TI

Answer 1

Might check the pc manufacturer latest firmware, chipset and driver support have been installed.

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Answer 2

I'd still check the pc manufacturer for the latest firmware, chipset and driver support pack.

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Answer 3

I don't know if I installed the right one or not

Generally I would expect the wrong one to install but better to ask the pc manufacturer or in thier forums to confirm.

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Answer 4

Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

https://www.elevenforum.com/t/bsod-posting-instructions.103/

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Answer 5

Which RAM module was installed when the computer was purchased?

When were the first and second RAM modules each installed?

1) Run:

https://www.elevenforum.com/attachments/tuneup_plus_log-bat.36285/

Post a share link into this thread using one drive, drop box, or google drive.

2) Run:

Memtest86 (free version) for two tests of four passes each (total eight passes).

https://www.memtest86.com/

Memtest86 can run overnight while sleeping.

Just one error is a test fail and testing can be aborted.

Take pictures and post images or share links into this thread.

Memtest86 has a feature to create text reports.

If possible, please include the text reports with the images in the share links.

3) Open administrative command prompt and type or copy and paste:

chkdsk /b /v

Run on all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E:

Running these chkdsk switches may take significant time so run them overnight while sleeping on the windows drive.

C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y

Reboot as needed.

After completing the chkdsk runs on all drives post a new V2 share link into the newest post.

Event[23769]
Log Name: System
Source: Microsoft-Windows-Kernel-General
Date: 2022-11-21T01:01:50.0250000Z
Event ID: 5
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-21-2797865264-1125555694-3333406668-1003
User Name: LAPTOPIAM\boom_
Computer: LaptopIAM
Description:
{Registry Hive Recovered} Registry hive (file): '\??\C:\Users\boom_\AppData\Local\Temp\amc78D7.tmp' was corrupted and it has been recovered. Some data might have been lost.
{Registry Hive Recovered} Registry hive (file): '\??\C:\Users\boom_\AppData\Local\Temp\amcB9D8.tmp' was corrupted and it has been recovered. Some data might have been lost.
{Registry Hive Recovered} Registry hive (file): '\??\C:\Users\boom_\AppData\Local\Temp\amc9940.tmp' was corrupted and it has been recovered. Some data might have been lost.
{Registry Hive Recovered} Registry hive (file): '\??\C:\Users\boom_\AppData\Local\Temp\amc7312.tmp' was corrupted and it has been recovered. Some data might have been lost.
{Registry Hive Recovered} Registry hive (file): '\??\C:\Users\boom_\AppData\Local\Temp\amcD534.tmp' was corrupted and it has been recovered. Some data might have been lost.

Event[21880]
Log Name: System
Source: Ntfs
Date: 2022-11-19T21:36:09.2650000Z
Event ID: 55
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: LaptopIAM
Description:
A corruption was discovered in the file system structure on volume C:.

The exact nature of the corruption is unknown. The file system structures need to be scanned and fixed offline.
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Please remember to vote and to mark the replies as answers if they help.

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On the left side of each post there is /\ with a number: click = a helpful post
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