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Getting "Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application" error.

B B 221 Reputation points
2021-12-31T20:29:52.23+00:00

Good afternoon:

Any time I try to go to security.microsoft.com or compliance.microsoft.com and log in, I'm greeted with a "Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application" error. The same account credentials log me into portal.azure.com and office.com just fine.

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Microsoft Defender for Cloud
An Azure service that provides threat protection for workloads running in Azure, on-premises, and in other clouds. Previously known as Azure Security Center and Azure Defender.
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Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. VipulSparsh-MSFT 16,306 Reputation points Microsoft Employee
    2022-01-03T05:36:35.513+00:00

    @B B Thanks for reaching out. We would need the account information to investigate further.
    Is that an external account or a Microsoft account (live.com, hotmail.com) as sometimes the same email ID for MS account and work account may cause this type of issues ?

  2. VipulSparsh-MSFT 16,306 Reputation points Microsoft Employee
    2022-01-05T06:41:46.6+00:00

    @B B That is expected, the idea behind allowing the guest account is for collaboration on files and resources under portal.azure.com, portal.office.com for any other admin security related stuff you need to be either the user in the directory or a user from another directory (External user) A guest user with Microsoft account will not have these access.

    Here is how the Guest account looks when they are from Other tenant (External) or Outside (Gmail,live,hotmail) (Microsoft account)

    162406-image.png

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  3. VipulSparsh-MSFT 16,306 Reputation points Microsoft Employee
    2022-01-06T05:31:00.723+00:00

    @B B If you have any admin role with that account, create a new user and keep the UPN to a tenants default. Then assign it a Global Admin role or security admin role, Assign necessary licenses.
    Use that newly created account to access these stuff.

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  4. JamesTran-MSFT 36,816 Reputation points Microsoft Employee
    2022-02-01T16:44:06.527+00:00

    @B B
    I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?

    If you have any other questions, please let me know.
    Thank you for your time and patience throughout this issue.

    ----------

    Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

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  5. Andrea Chao 1 Reputation point
    2022-08-25T22:25:47.35+00:00

    Hi @VipulSparsh-MSFT @JamesTran-MSFT ,

    Hope all is well! I have similar issue with sign in to Azure portal and not sure where else I could turn to at the moment so any advise is appreciated.

    I'm receiving billing charge (Invoice number: G013676492) from Azure, not a big amount but since I'm not using Azure products at all I want to see for more detail. I'm not able to sign in due to the following message:

    Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

    I don't have any organization account, just my personal one. Tried calling support team for assistance but no use. Please please help.

    Thanks in advance! Please let me know if there's anything I can do from my end.
    Andrea

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