OneDrive and Org Name Change

Question

So I thought this would be easy, but apparently there is a detail I am missing. We recently setup OneDrive with an existing tenant and after a couple of installs we decided we didn't like the name format of the folder displayed in Windows Explorer that OneDrive automatically created.

It was using "Company Name, LLC" for example. Not only was the display name in Windows Explorer showing this, but also the user folder under "C:\users\username\OneDrive - Company Name, LLC"

The goal is to trim the ",LLC" from the end. So after some google'ing I found that you can change the Organization "Name" in the Microsoft 365 admin center. Under "Org settings > Organization profile"

Did that and now on new systems that have never had OneDrive setup, the Windows explorer name and related c:\users folder displays correctly. However, on systems where OneDrive was setup prior to the org name change, it still displays ",LLC".

Nothing I can do seems to change this. I have uninstalled/re-installed OneDrive client. I even went as far as to delete the user profile from one of the Windows systems entirely. Even with a fresh Windows profile and fresh connection of OneDrive, ",LLC" is still displayed.

Can someone shed some light on this please?

Regards,
Adam Tyler

Answer 1

Working on the same thing here. @AdamTyler-3751 I am finding the same as you did, once you update your Org display name, new users do get the new name. For existing users, it seems the name updates when they get issued a new computer. I haven't been able to dig too deep into this yet for the specific fix but you will likely just need to delete their windows user profile and that should take care of it hopefully. If not, then I guess its deeper in the OS and a reinstall is needed.

Answer 2

Hi @Jesse Cook , I tried your solution, but this did not work for me. Interestingly, I unlinked and relinked OneDrive for the same organization on another desktop and it did not have this issue. Any additional insight you have on this would be appreciated.

Answer 3

I'm trying to remember, I think I think I had to actually open Outlook, and then then OneDrive and then it worked. I've updated my instructions. Hope this helps.

Answer 4

Make sure you sign out of Office as well. That was the key for me. I was signed out of OneDrive, unlinked my account, changed all the names and the registry keys, and nothing worked until I opened office and signed out there too. Hope this helps someone else cause I spent a month off and on trying to figure this out.

Answer 5

@Anonymous - no, that we did not get, but here are some thoughts on how you could manage that - possibly as a user initated app deployment using Intune or your app deployment tool

1. Script to logout of office - https://quicklaunch.ucworkspace.com/support/solutions/articles/3000097824-signout-microsoft-office-desktop-applications
2. Options to unlink OneDrive - https://forums.powershell.org/t/onedrive-for-business-unlink-pc-with-powershell/13024/3
3. Deleting a folder is relatively easy - but you will need to try it out with your scripts and permissions
4. Restart? That should trigger the sign-in process when the user logs back in

Alternately, you could always try another support case with Microsoft.

Sorry, haven't the capacity to develop or test this myself at present.