Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
8,152 questions
0 answers
How can I fix the deletion of an account if I don't have the backup ?
Hi, I have a big problem I want to change the security information of my educational account, before I had the 2 step authentication with the Microsoft Authenticator app and the account appeared 2 times, I went into the settings of my phone to remove one…
asked 2025-02-22T15:48:25.2166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 26%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Santiago David Restrepo Herrera
0
Reputation points
commented 2025-02-28T06:24:44.0633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 72%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKJ%3C/text%3E%3C/svg%3E)
katherine Jimenez
0
Reputation points
2 answers
One of the answers was accepted by the question author.
How to Recover Admin Microsoft Account with Lost MFA Access? I am the only member of my organization.
Hi community, How can I recover my Microsoft admin account? Here’s the situation: I enabled MFA for my admin account in December 2024, using only the Microsoft Authenticator app on my Samsung phone. I lost my phone in January 2025 and did not set up a…
asked 2025-02-10T10:51:28.31+00:00
Mahaitia RANDRIANARIVO
60
Reputation points
commented 2025-02-28T05:55:08.08+00:00
Mahaitia RANDRIANARIVO
60
Reputation points
1 answer
Not able to login to Azure Account
Hi All, I lost my previous phone, which had the Microsoft authenticator, and now I cannot log in to my Azure account. It needs either code or push notification on the authenticator app. I am a single user, which means I am not using any organization…
asked 2025-02-28T03:43:16.3666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 17%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Mohinder Pal Singh
0
Reputation points
answered 2025-02-28T04:32:09.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 75%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESG%3C/text%3E%3C/svg%3E)
Shikha Ghildiyal
3,505
Reputation points Microsoft Employee
0 answers
Lost Access to Admin Account
A few days ago we were logging into our admin account fine but was prompted to get the authenticator app for my admin account. I accidentally deleted the app from my phone after using it and now I cannot login to my admin account without it asking for…
asked 2025-02-27T16:49:59.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 6%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETL%3C/text%3E%3C/svg%3E)
The Little Burlap Barn
0
Reputation points
edited the question 2025-02-28T01:00:11.3166667+00:00
Emi Zhang-MSFT
27,971
Reputation points Microsoft Vendor
0 answers
Trying to set up my account in Authenticator but it asks me for an Authenticator code so going round in circles
I have a Microsoft business email product. I am trying to set up the email on Authenticator but when I try to sign in it asks for an Authenticator code, which obviously I don’t have yet. There is no other authentication option, eg no text option. I also…
asked 2025-02-27T11:33:18.55+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 61%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
Raj M
0
Reputation points
edited the question 2025-02-28T00:59:18.7233333+00:00
Emi Zhang-MSFT
27,971
Reputation points Microsoft Vendor
5 answers
Accounts not showing up in Microsoft Authenticator after successfully completing recovery on new Android device
I recently switched to a new smartphone and have completed recovery successfully on the new phone, but only the sync account is showing up in the 'Authenticator' tab on the new device. Backup is enabled on the previous device and says the backup was last…
asked 2022-12-06T19:49:31.323+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 92%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EML%3C/text%3E%3C/svg%3E)
MS Learner
6
Reputation points
commented 2025-02-28T00:27:24.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 19%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Charles Luginbill
0
Reputation points
1 answer
Can’t get into Authenticator
I got a new phone and now it won’t let me back into my Authenticator. I need it for work and now I can’t login to the program.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 2%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 50%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETT%3C/text%3E%3C/svg%3E)
1 answer
Microsoft Authenticator
Hi there I'm stuck in a frustrating cycle- my authenticator app is asking me to use the authenticator app for MFA? I can't use it while I'm on it? Also when trying to login online- no code is being sent to my app? I really need you help, it´s really…
asked 2025-02-26T13:36:38.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 72%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Miguel Alexandre Sim Sim Laurêncio Mateus
25
Reputation points
answered 2025-02-27T18:58:39.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 77%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Kit Scholz
0
Reputation points
0 answers
I cannot find the delete account button to remove an account on Authenticator
Hello, in my situation, I cant find the remove account button in the account settings. The account is there, but I can't remove it. It does not shows an option. How do I fix this please?
asked 2025-02-27T18:42:04.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 2%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDF%3C/text%3E%3C/svg%3E)
Daniel Faria
0
Reputation points
edited the question 2025-02-27T18:48:11.28+00:00
Alison A
650
Reputation points Microsoft Vendor
1 answer
I'm the only admin for a workplace 365 Business Premium account and I need my authentication reset
I am the only admin for a 365 Business Premium account via the Microsoft Tech for Social Impact program. I did something with my authenticator app on my phone and am no longer able to access it. I've tried different things but each time end up having to…
asked 2025-02-19T15:38:13.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 5%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Craig Mulder
10
Reputation points
commented 2025-02-27T17:42:38.5166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 27%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Raja Pothuraju
14,600
Reputation points Microsoft Vendor
2 answers
One of the answers was accepted by the question author.
How to Recover Admin Microsoft Account with Lost MFA Access? I am the only admin of my organization.
I have got the same problem with this thread https://learn.microsoft.com/en-us/answers/questions/2156027/how-to-recover-admin-microsoft-account-with-lost-m Please help me remove MFA I try to login and it keeps asking verify my identity with only 2…
asked 2025-02-13T06:48:58.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 62%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETA%3C/text%3E%3C/svg%3E)
Techinee Akkaragumtorn
40
Reputation points
commented 2025-02-27T17:36:24.08+00:00
Raja Pothuraju
14,600
Reputation points Microsoft Vendor
3 answers
Authenticator app will not show prompt to type in two digit verification code
Authenticator app will not show prompt to type in two digit verification code
asked 2025-02-22T21:19:13.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 54%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
Shane Walker
30
Reputation points
commented 2025-02-27T17:35:16.6466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 86%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETB%3C/text%3E%3C/svg%3E)
Tamara Brandenburg
0
Reputation points
0 answers
My new Personal Azure subscription is attached to a Company that I have never worked for.
I used my personal account to create an azure account but when i try to login it says login was successful but blocked by my Org however i have never worked for the Org in question.
asked 2025-02-27T17:23:45.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 85%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAE%3C/text%3E%3C/svg%3E)
Andrew Eatmon
0
Reputation points
asked 2025-02-27T17:23:45.12+00:00
Andrew Eatmon
0
Reputation points
0 answers
Not Able to login to Azure portal due to MFA
I am not able to login to azure portal with personal account. This Azure account has only one user in tenant directory (long account user). When login with personal email account it asks for password, upon entering correct password portal redirects to…
asked 2025-02-27T14:27:25.2433333+00:00
Sunil Bhade
0
Reputation points
asked 2025-02-27T14:27:25.2433333+00:00
Sunil Bhade
0
Reputation points
1 answer
One of the answers was accepted by the question author.
How to use or recover MFA on a new phone if you lost the previous one with it's cell number
I am a university student and I lost my phone which had my authenticator app in it. I installed it on this new phone but I can't use it since it requires me to get the code from the previous phone authenticator app whenever I put my student email that I…
asked 2025-02-27T07:21:41.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 90%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
Sixolise Ruga
0
Reputation points
accepted 2025-02-27T12:28:29.4033333+00:00
Sixolise Ruga
0
Reputation points
0 answers
I re-installed Authenticator app, Azure account has gone from app, can no longer sign into Azure
(edited for clarity) Hi, I reinstalled MS Authenticator on my phone and can no longer authenticate during Azure logon. I had no Authenticator backup to recover from, and the Azure link has been lost. I have managed to sign back into my two Microsoft…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 87%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMF%3C/text%3E%3C/svg%3E)
6 answers
Login to Windows 10/11 with Microsoft Account through MFA
I would like to set up 2-factor authentication for Windows (10/11) login. How can I do this using the Microsoft account (registered on the device and on Azure) without using third-party software? The other thing I would like to do is to set it up…
asked 2022-12-21T09:37:59.767+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 73%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELC%3C/text%3E%3C/svg%3E)
Luca Chiavarini
71
Reputation points
commented 2025-02-27T09:54:15.4133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 76%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Craig Minors
0
Reputation points
0 answers
I'm a student and I can't log in to Microsoft Azure because the Microsoft Authenticator application doesn't show the code. What should I do?
I do not know why, but in the Microsoft Authenticator application I do not see the login code.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 50%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
0 answers
change authentication to show 6 digit
How do I change Microsoft Authenticator for show 6 digits
asked 2025-02-27T06:28:46.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 70%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESH%3C/text%3E%3C/svg%3E)
Steve Harris
10
Reputation points
edited the question 2025-02-27T07:18:55.6466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 19%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
simo-k
2,885
Reputation points
0 answers
Microsoft Authenticator not sending me Roblox 2fa code.
Hello, ever since I got the new iPhone 16 half a year ago, I have not been able to receive my Microsoft authenticator code for Roblox. I have been able to receive codes for other apps, but only Roblox is not working. I have not been able to sign in…
asked 2025-02-27T00:47:21.8666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 55.00000000000001%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEM%3C/text%3E%3C/svg%3E)
Expired Malori
0
Reputation points
edited the question 2025-02-27T03:55:03.1266667+00:00
simo-k
2,885
Reputation points