Can’t get into Authenticator

Question

I got a new phone and now it won’t let me back into my Authenticator. I need it for work and now I can’t login to the program.

Answer 1

I understand how frustrating it is to lose access to your Microsoft Authenticator, especially when you need it for work. Here are some steps you can take to regain access:

1. Try Restoring from a Backup (If Available)

If you previously enabled cloud backup in Microsoft Authenticator:

• Install Microsoft Authenticator on your new phone.
• Open the app and select "Restore from backup" during setup.
• Sign in with your Microsoft account to retrieve your saved accounts.
  2. Use Alternative Sign-in Methods
• When signing in, look for "I can’t use my Authenticator app" or "Need another way to sign in?"
• If available, select an alternative method such as SMS, email, or security questions to authenticate. 3.Contact Microsoft Support

If none of the above options work, you may need to request an MFA reset from Microsoft Support: 🔗 https://support.microsoft.com/account-recovery