What's new and planned for Dynamics 365 Field Service
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
This topic lists features that are planned to release from April 2020 through September 2020. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released (see Microsoft policy).
- For a list of previous wave release plans, see the 2019 release wave 2 release plan.
- For a list of next wave release plans, see the 2020 release wave 2 release plan.
In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the day of release.
This check mark (
) shows which features have been released for public preview or early access and for general availability.
Insights
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Incident type AI-based suggestions | End users by admins, makers, or analysts | Apr 1, 2020 |
- | |
| IoT alert AI-based suggestions | End users by admins, makers, or analysts | Apr 1, 2020 |
- | - |
| IoT alert measures and service history | End users by admins, makers, or analysts | Feb 3, 2020 |
- | Jun 30, 2020 |
Proactive service delivery
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Leveraging Power Automate flows | End users by admins, makers, or analysts | Apr 1, 2020 |
- | |
| Combined asset capabilities across Dynamics 365 Supply Chain Management and Field Service | End users by admins, makers, or analysts | Feb 3, 2020 |
- | Apr 1, 2020 |
| Integration with Dynamics 365 Supply Chain Management | End users by admins, makers, or analysts | Feb 3, 2020 |
- | Apr 1, 2020 |
| Intune support for Field Service Mobile | End users by admins, makers, or analysts | Feb 3, 2020 |
- | Apr 1, 2020 |
Scheduling
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Next generation schedule board experience | End users by admins, makers, or analysts | Apr 1, 2020 |
- | |
| Enhanced work hours calendar for resources | End users, automatically | - | Feb 3, 2020 |
Apr 1, 2020 |
| Requirement dependency for efficient workflow | End users, automatically | - | Feb 3, 2020 |
Apr 1, 2020 |
| Resource scheduling dashboard | End users, automatically | - | Feb 3, 2020 |
Apr 20, 2020 |
Technician success
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Field Service inspections | End users by admins, makers, or analysts | Apr 29, 2020 |
- | |
| Integrated technician time tracking | End users, automatically | - | Feb 3, 2020 |
Apr 1, 2020 |
| Technician time-capture precision | Admins, makers, or analysts, automatically | - | Feb 3, 2020 |
Apr 1, 2020 |
| Field Service mobile built on Microsoft Power Apps platform | End users by admins, makers, or analysts | - | - | May 1, 2020 |
* Some features are available for you to opt-in as part of early access on February 3, 2020, including all mandatory changes that impact end users. Learn more about early access.
Description of Enabled for column values:
End users, automatically: These features include change(s) to the user experience for end users and are enabled automatically.
Admins, makers, or analysts, automatically: These features are meant to be used by administrators, makers, or business analysts and are enabled automatically.
End users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their end users.
For a list of the countries or regions where Dynamics 365 business applications are available, see the International availability guide. For more information about geographic areas and data centers (regions), go to the Dynamics 365 and Power Platform availability page.