SLA table/entity reference (Microsoft Dynamics 365)

Contains information about the tracked service-level KPIs for cases that belong to different customers.

Note

The Microsoft Dynamics 365 SLA table extends the Microsoft Dataverse SLA table.

Customized columns/attributes

Microsoft Dynamics 365 modifies the definition of columns/attributes defined in other solutions. Listed by SchemaName.

ObjectTypeCode

Changes from ObjectTypeCode (Microsoft Dataverse)

ObjectTypeCode Choices/Options

Value	Label
3	Opportunity
4	Lead
16	AccountLeads
17	ContactInvoices
18	ContactQuotes
19	ContactOrders
20	Service Contract Contact
21	ProductSalesLiterature
22	ContactLeads
24	LeadCompetitors
25	OpportunityCompetitors
26	CompetitorSalesLiterature
27	LeadProduct
32	Sales Process Instance
112	Case
113	Child Incident Count
123	Competitor
952	Phone To Case Process
953	Opportunity Sales Process
954	Lead To Opportunity Sales Process
1004	Competitor Address
1006	Competitor Product
1010	Contract
1011	Contract Line
1013	Discount
1017	Lead Address
1022	Price List
1024	Product
1025	Product Association
1026	Price List Item
1028	Product Relationship
1038	Sales Literature
1048	Property
1049	Property Option Set Item
1055	Unit
1056	Unit Group
1070	Sales Attachment
1080	Discount List
1083	Opportunity Product
1084	Quote
1085	Quote Product
1088	Order
1089	Order Product
1090	Invoice
1091	Invoice Product
1141	Characteristic
1142	Rating Value
1144	Rating Model
1145	Bookable Resource Booking
1146	Bookable Resource Booking Header
1147	Bookable Resource Category
1148	Bookable Resource Characteristic
1149	Bookable Resource Category Assn
1150	Bookable Resource
1151	Bookable Resource Group
1152	Booking Status
1235	Property Association
1333	Property Instance
2011	Contract Template
4000	Facility/Equipment
4001	Service
4002	Resource
4005	Scheduling Group
4006	Resource Specification
4007	Resource Group
4009	Site
4010	Resource Expansion
4206	Case Resolution
4208	Opportunity Close
4209	Order Close
4211	Quote Close
4214	Service Activity
4215	Commitment
4300	Marketing List
4301	Marketing List Member
4400	Campaign
4401	Campaign Response
4402	Campaign Activity
4403	Campaign Item
4404	Campaign Activity Item
4405	Bulk Operation Log
4406	Quick Campaign
4421	Bookable Resource Booking to Exchange Id Mapping
4503	Opportunity Relationship
4545	Entitlement Template Product
6363	Entitlement Product
7272	Entitlement Contact
9700	Entitlement
9701	Entitlement Channel
9702	Entitlement Template
9703	Entitlement Template Channel
9704	Entitlement Entity Allocation Type Mapping
9931	Incident KnowledgeBaseRecord
9942	Topic Model Configuration
9943	Topic Model Execution History
9944	Topic Model
9946	Topic History
9948	Text Analytics Topic
9954	Knowledge Article Incident
10390	List Operation
10391	Marketing Form Display Attributes
10392	Database Version
10393	Upgrade Run
10394	Upgrade Step
10395	Upgrade Version
10396	Activity monitor
10397	Originating Queue Mapping
10398	Unified Routing Setup Tracker
10399	Available Times
10400	Available Times Data Source
10401	resource group data source
10402	Virtual Resource Group Resource
10403	Migration tracker
10404	Asset Category Template Association
10405	Asset Template Association
10406	Customer Asset
10409	Customer Asset Attachment
10410	Customer Asset Category
10411	Functional Location
10412	Functional Location Type
10413	Location Template Association
10414	Functional Location Type Template Association
10415	Property Definition
10416	Property Asset Association
10417	Property Location Association
10418	Property Log
10419	Property Template Association
10420	Template For Properties
10421	Warranty
10428	IoT Alert
10429	IoT Device
10430	IoT Device Category
10431	IoT Device Command
10432	IoT Device Command Definition
10433	IoT Device Data History
10434	IoT Device Property
10435	IoT Device Registration History
10436	IoT Device Visualization Configuration
10437	IoT Field Mapping
10438	IoT Property Definition
10439	IoT Provider
10440	IoT Provider Instance
10441	IoT Settings
10444	IoT Alert to Case Process
10446	Playbook Callable Context
10447	Playbook activity
10448	Playbook activity attribute
10449	[DEPRECATED] Playbook category
10450	Playbook
10451	[DEPRECATED] Playbook template
10453	admin_settings_entity
10454	Collab Space Team Association
10455	CRM Connection
10456	External CRM
10457	External Record
10458	Tagged Record
10459	Copilot for Sales customer list
10460	msdyn_vivaentitysetting
10461	msdyn_vivaorgextensioncred
10462	msdyn_vivaorgsetting
10463	msdyn_vivausersetting
10464	Sales Copilot Insight
10465	Org level settings for Sales Copilot apps
10466	Sales Copilot User Setting
10467	App profile
10468	Application Extension
10469	Application Tab Template
10470	App profile role mapping
10471	Notification Field
10472	Notification Template
10473	Session Template
10474	Template Parameter
10480	Channel Integration Framework v1.0 Provider
10481	Notification Field (Deprecated)
10482	Notification Template (Deprecated)
10483	App Parameter Definition (Deprecated)
10484	Session Templates (Deprecated)
10485	Application Tab Template (Deprecated)
10486	Parameter (Deprecated)
10487	Template Tag (Deprecated)
10488	Application Type (Deprecated)
10497	Channel Integration Framework v2.0 Provider
10499	Conversation Data (Deprecated)
10500	KPI Event Data
10501	KPI Event Definition
10502	Session Data (Deprecated)
10503	Session Participant Data (Deprecated)
10504	Channel Definition
10505	Channel Definition Consent
10506	Channel Definition Locale
10507	Channel Instance
10508	Channel Instance Account
10509	Channel Message Attachment
10510	Channel Message Context Part
10511	Channel Message Part
10512	Consuming Application
10513	msdyn_DefExtendedChannelInstance
10514	msdyn_DefExtendedChannelInstanceAccount
10515	Productivity pane configuration
10516	Pane tab configuration
10517	Pane tool configuration
10519	Agent script
10520	Agent script step
10522	Action Input Parameter
10523	Action Output Parameter
10524	Macro Action Template
10525	Macro Solution Configuration
10526	Macro Connector
10527	Macro Run History
10528	Parameter definition
10531	Adaptive Card Configuration
10532	Smartassist configuration
10534	Read Tracker
10535	Read tracking enabled information
10536	Microsoft Teams Graph resource Entity
10537	msdyn_msteamssetting
10538	msdyn_msteamssettingsv2
10539	Microsoft Teams Collaboration entity
10540	Teams Dialer Admin settings
10541	Teams Contact Suggestion by AI
10542	Contact suggestion rule
10543	Contact suggestion ruleset
10544	Microsoft Teams chat association entity
10545	Microsoft Teams chat suggestion
10546	Microsoft Orgchart node entity
10547	Forecast Manual Adjustment History
10548	Distributed Lock
10549	Entity Delta Change
10550	File Upload Status Tracker
10551	Forecast
10552	Forecast Configuration
10553	Forecast definition
10554	Forecasting Cache
10555	Forecast Insights
10556	Forecast
10557	Forecast Prediction Data
10558	Forecast Prediction Status
10559	Forecast recurrence
10560	Recompute Tracker
10561	Forecast Recurrence
10562	ShareAs Configuration
10563	Customer email communication
10564	GDPRData
10565	ODOSFeatureMetadata
10566	ODOSMetadata
10567	Recurring Sales Action
10568	Recurring Sales Action V2
10569	msdyn_relationshipinsightsunifiedconfig
10570	siconfig
10571	SI Key Value Config
10572	Usage Metric
10573	Action Card Regarding
10574	Action Card Role Setting
10575	EntityRankingRule
10576	flowcardtype
10577	salesinsightssettings
10578	Action Card Usage
10579	Action Card Usage Aggregation
10580	Auto Capture Rule
10581	Auto Capture Settings
10582	UntrackedAppointment
10583	Suggested Activity
10584	Suggested Activity Data Source
10585	Suggested Contact
10586	Suggested Contacts Data Source
10587	Notes analysis Config
10588	icebreakersconfig
10589	dealmanageraccess
10590	Deal manager settings
10591	Account KPI Item
10592	Activity Analysis CleanUp State
10593	Relationship Analytics Config
10594	Contact KPI Item
10595	Daily Kpis for account
10596	Daily kpis for contact
10597	Daily kpis for lead
10598	Daily kpis for Opportunity
10599	Lead KPI Item
10600	Most Contacted
10601	Most Contacted By
10602	Opportunity KPI Item
10603	Relationship Analytics Metadata
10604	Similar entities feature importance
10605	wkwcolleaguesforcompany
10606	wkwcolleaguesforcontact
10607	wkwconfig
10608	Attribute Influence Statistics
10609	Prediction Computation Operation
10610	Prediction Model Status
10611	Prediction Scheduled Operation
10612	Predictive Model Score
10613	Predictive Score
10614	Predictive Scoring Sync Status
10615	Real Time Scoring
10616	Real Time Scoring Operation
10617	Submodel Definition
10618	Time spent in BPF
10619	Training Result
10620	OpportunityModelConfig
10621	LeadModelConfig
10622	ModelPreviewStatus
10623	Profile Album
10624	Post Configuration
10625	Post Rule Configuration
10626	Wall View
10627	Filter
10628	Customer Voice alert
10629	Customer Voice alert rule
10630	Customer Voice survey email template
10631	Customer Voice file response
10632	Customer Voice localized survey email template
10633	Customer Voice project
10634	Customer Voice survey question
10635	Customer Voice survey question response
10636	Customer Voice satisfaction metric
10637	Customer Voice survey
10638	Customer Voice survey invite
10639	Customer Voice survey reminder
10640	Customer Voice survey response
10641	Customer Voice unsubscribed recipient
10642	Customer Service Key Value Configuration
10643	AddToCalendar style
10644	basestyle
10645	Button style
10646	Code style
10647	Column style
10648	Content Block
10649	Divider style
10650	General styles
10651	imagestyle
10652	Layout Style
10653	QR code style
10654	Text style
10655	Video style
10656	App state
10657	CSAdminConfig
10658	Custom API Ruleset Configuration
10659	Decision contract
10660	Decision rule set
10661	Rulesetentitymapping
10662	Routing diagnostic item
10663	Routing diagnostic
10664	Template Rule Set
10665	Inbox card configuration
10666	Inbox Configuration
10667	Inbox Entity Configuration
10668	App Profile Copilot Configuration
10669	Swarm
10670	Swarm participant
10671	Swarm participant rule
10672	Swarm role
10673	Swarm skill
10674	Swarm template
10675	Autonomous case creation and update rules
10676	Entity Attachment
10677	Time Tracker
10678	Customer feedback survey
10679	Customer feedback survey invite
10680	Customer feedback survey response
10681	msdyn_surveyconfig
10682	Survey setting
10683	Entity Attribute Prediction Rule
10684	Email Sentiment
10685	Master Entity Routing Configuration
10686	Routing Rule Set Setting
10687	Assignment Configuration
10688	Assignment Configuration Step
10689	Capacity Profile
10690	Overflow Action Config
10691	Preferred Agent
10692	Preferred Agent Customer Identity
10693	Preferred Agent Routed Entity
10694	Routing configuration
10695	Routing configuration step
10696	Bot Channel Registration
10697	Channel Configuration
10698	Channel State Configuration
10699	Provisioning State
10700	AdminAppState
10701	Agent Status history
10702	Power BI Configuration
10703	Authentication Settings
10704	Auth Settings Entry
10705	Quick reply
10706	Entity Routing Context
10707	Channel Capability
10708	Conversation Action
10709	Conversation Action Locale
10710	Conversation Message Block
10711	DeletedConversation
10712	Deprecated Workstream Entity Configuration
10713	Entity
10714	Ongoing conversation (Deprecated)
10715	Live work item event
10716	Work Stream
10717	Masking Rule
10718	Auto block rule
10719	Bot Channel Registration Secret
10720	Omnichannel channel api conversation privilege
10721	Omnichannel channel api message privilege
10722	Channel api method mapping
10723	External context
10724	Flagged spam
10725	Language
10726	Conversation
10729	Context item value
10730	Live Work Item Participant (Deprecated)
10731	Conversation Sentiment
10732	Context variable
10733	Localization
10734	OC Payment Profile
10735	Recording
10736	Omnichannel Request
10737	Rich message
10738	Rich message map
10739	Rule Item
10740	Sentiment daily topic
10741	Sentiment daily topic keyword
10742	Sentiment daily topic trending
10743	Session
10744	Session Participant Event
10745	Session Sentiment
10746	Message
10747	Tag
10748	Geo Location Provider
10749	Omnichannel Configuration
10750	Omnichannel Personalization
10751	Omnichannel Queue (Deprecated)
10752	Omnichannel Sync Config
10753	Operating Hour
10754	Personal quick reply
10755	Personal sound setting
10756	Persona Security Role Mapping
10757	Presence
10758	Provider
10759	RoutingRequest
10760	Search Configuration
10761	Sentiment analysis
10762	Session event
10763	Session participant
10764	Audio File
10765	Sound notification setting
10766	Transcript
10767	UR notification template
10768	UR Notification Template Mapping
10769	User settings
10770	Self service
10777	Agent capacity update history
10778	Bookable Resource Capacity Profile
10779	Work stream capacity profile
10780	Conversation Capacity profile
10781	Agent Capacity Profile Unit
10782	Agent Channel State
10783	Agent Status
10784	Agent Group
10785	Agent Group Membership
10786	Conversation Characteristic
10787	Session Characteristic
10788	Skill Attachment Rule
10789	Attach Skill
10790	Model training details
10791	Training data import configuration
10792	Characteristic mapping
10793	Training record
10794	Skill finder model
10795	Effort estimate
10796	Effort estimation model
10797	Effort model training details
10798	ConversationInsight
10799	Active ICD Extension
10800	Entity-Workstream Map
10801	ICD Extension
10802	Lock Status
10803	Omnichannel agent assignment custom api privilege
10804	Conversation Action Item
10805	Conversation Aggregated Insights
10806	Comment
10807	Conversation Participant Insights
10808	Conversation Participant Sentiment
10809	Conversation Question
10810	Conversation Segment Sentiment
10811	Conversation Sentiment
10812	Conversation Signal
10813	Conversation Subject
10814	Conversation Summary Suggestion
10815	Conversation System Tag
10816	Conversation Tag
10817	Recording (Deprecated)
10818	SCI Conversation
10819	Custom Email Highlight
10820	Custom Highlight
10821	Custom Publisher
10822	EnvironmentSettings
10823	UserSettings
10824	CatalogEventStatusConfiguration
10825	Configuration
10826	Trigger
10827	Triggers To Sdk Message Processing Steps
10828	EventParameterMetadata
10829	TrackingContext
10830	Marketing feature configuration
10831	msdynmkt_experimentv2
10832	ACS channel instance
10833	ACS channel instance account
10834	Infobip channel instance
10835	Infobip channel instance account
10836	Link mobility channel instance
10837	Link mobility channel instance account
10838	MockSmsProvider channel instance
10839	MockSmsProvider channel instance account
10840	TeleSign channel instance
10841	TeleSign channel instance account
10842	Twilio channel instance
10843	Twilio channel instance account
10844	Vibes channel instance
10845	Vibes channel instance account
10846	Predefined Placeholder
10847	Metadata Entity Relationship
10848	Metadata Item
10849	Metadata Store State
10850	DigitalSellingActiveTask
10851	DigitalSellingCompletedTask
10852	Sales Tag
10853	Sequence
10854	Sequence Stat
10855	Sequence Target
10856	Sequence Target Step
10857	Sequence Template
10859	sabackupdiagnostic
10860	SABatchRunInstance
10861	salesroutingdiagnostic
10862	SARunInstance
10863	Segment
10864	segmentsetting
10865	Segment property
10866	SegmentsUtil
10867	Assignment Rule
10868	Seller attribute
10869	Seller attribute value
10870	Assignment Map
10871	Sales Assignment Setting
10872	Sales routing run
10874	Extended User Setting
10875	Sales acceleration insights
10876	Sales Acceleration settings
10877	Insight
10878	Work List Suggestion
10879	Work list suggestion source
10880	Work List View Configuration
10881	Work Queue Record
10882	Work Queue Record State
10883	Work list user setting
10884	WQDataSource
10885	Suggestion Assignment Rule
10886	Suggestion Principal Object Access
10887	Suggestion Seller Priority
10888	Data Hygiene Setting Info
10889	Duplicate Detection Plugin Run
10890	Duplicate Lead Mapping
10891	Lead Hygiene Setting
10892	Linked Entity Attribute Validity
10893	Sales provisioning request
10894	SalesOmnichannel Message
10895	Text message template
10896	Data Analytics Admin Settings (Deprecated)
10897	Data Analytics Report
10898	Insights
10899	Sales acceleration reports
10901	Bot Session
10902	Automated action rule
10903	Automated action rules mapping
10904	Agent Copilot Setting
10905	Copilot Summarization Setting
10906	intent
10907	intentattribute
10908	intentattributeset
10909	intentattribute_entity
10910	Intent Config
10911	intententity
10912	Line of Business
10913	msdyn_intentfamily_harvestingconfiguration
10914	msdyn_intentfeature_configuration
10915	Intent Group Condition
10916	msdyn_intentharvesting_batchjobstatus
10917	msdyn_intentharvesting_batchjobstatusdetail
10918	msdyn_intentharvesting_provisioning_status
10919	Intent Solution Map
10920	msdyn_intentsolution_mappingconfiguration
10921	Case Enrichment
10922	Case follow up and closure configuration
10923	Case Suggestion
10924	Case Suggestion Request Payload
10925	Case Suggestions Data Souce
10926	Agent Preference For Copilot
10927	Copilot assisted case form fill settings
10928	Copilot Interaction
10929	Copilot Interaction Data
10930	Copilot knowledge interaction
10931	Copilot Transcript
10932	Copilot Transcript Data
10933	KB Enrichment
10934	Knowledge Article Suggestion
10935	Knowledge Article Suggestion Data Source
10936	Next Action
10937	Service Copilot Plugin
10938	Service Copilot Plugin Action
10939	Service Copilot Plugin Role
10940	Suggestion Interaction
10941	Suggestion request payload
10942	Suggestions Model Summary
10943	Suggestions Setting
10944	Data Analytics User Customized Report
10945	Data Analytics Dataset
10946	Data Analytics Workspace
10947	Report Bookmark
10948	Agent Resource Forecasting
10949	[Deprecated] Dynamics Customer Service Analytics
10950	Case Topic
10951	Case Topic Setting
10952	Case Topic Summary
10953	Case topic Incident mapping
10954	Customer Service historical analytics
10955	Forecast
10956	Knowledge analytics
10957	Model Customization analytics
10958	UR RecordRouting Real-time Analytics
10959	Forecast Summary and Setting
10960	Keywords Description Suggestion Setting
10961	Conversation Summary Interaction
10962	Conversation Summary Setting
10963	Conversation Topic
10964	Conversation Topic Setting
10965	Conversation Topic Summary
10966	Conversation topic Conversation mapping
10967	Omnichannel historical analytics
10968	Omnichannel voice historical analytics (preview) (Deprecated)
10969	Omnichannel Realtime analytics
10970	Copilot Analytics
11143	LOB Backfill Status
11144	Email analytics
11145	Sales usage telemetry reports
11146	Sales usage reporting
11147	Derived insights related entity
11148	Entity derived insights
11149	msdyn_rawinsight
11150	msdyn_rawinsightentitylink
11151	Sales Copilot Email Insight
11152	Sales Copilot Insight Card State
11153	Agent Group Language
11154	Agent Group Region
11155	Agent Language
11156	Agent Region
11157	Language Hierarchy
11158	Region

One-to-Many relationships

These relationships are one-to-many. Listed by SchemaName.

• bulkoperation_sla_slaid
• bulkoperation_sla_slainvokedid
• campaignactivity_sla_slaid
• campaignactivity_sla_slainvokedid
• campaignresponse_sla_slaid
• campaignresponse_sla_slainvokedid
• incidentresolution_sla_slaid
• incidentresolution_sla_slainvokedid
• manualsla_cases
• manualsla_invoice
• manualsla_lead
• manualsla_opportunity
• manualsla_quote
• manualsla_salesorder
• manualsla_serviceappointment
• msdyn_copilottranscript_sla_slaid
• msdyn_copilottranscript_sla_slainvokedid
• msdyn_migrationtracker_LegacySLA_sla
• msdyn_migrationtracker_ModernSLA_sla
• msdyn_ocliveworkitem_sla_slaid
• msdyn_ocliveworkitem_sla_slainvokedid
• msdyn_ocsession_sla_slaid
• msdyn_ocsession_sla_slainvokedid
• msfp_alert_sla_slaid
• msfp_alert_sla_slainvokedid
• msfp_surveyinvite_sla_slaid
• msfp_surveyinvite_sla_slainvokedid
• msfp_surveyresponse_sla_slaid
• msfp_surveyresponse_sla_slainvokedid
• opportunityclose_sla_slaid
• opportunityclose_sla_slainvokedid
• orderclose_sla_slaid
• orderclose_sla_slainvokedid
• quoteclose_sla_slaid
• quoteclose_sla_slainvokedid
• sla_cases
• sla_entitlement
• sla_entitlementtemplate
• sla_invoice
• sla_lead
• sla_opportunity
• sla_quote
• sla_salesorder
• sla_serviceappointment

bulkoperation_sla_slaid

Many-To-One Relationship: bulkoperation bulkoperation_sla_slaid

Property	Value
ReferencingEntity	bulkoperation
ReferencingAttribute	slaid
ReferencedEntityNavigationPropertyName	bulkoperation_sla_slaid
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: UseCollectionName Group: Details Label: MenuId: null Order: 10001 QueryApi: null ViewId: 7f15e2bb-305a-468f-9af7-be865755a984

bulkoperation_sla_slainvokedid

Many-To-One Relationship: bulkoperation bulkoperation_sla_slainvokedid

Property	Value
ReferencingEntity	bulkoperation
ReferencingAttribute	slainvokedid
ReferencedEntityNavigationPropertyName	bulkoperation_sla_slainvokedid
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000

campaignactivity_sla_slaid

Many-To-One Relationship: campaignactivity campaignactivity_sla_slaid

Property	Value
ReferencingEntity	campaignactivity
ReferencingAttribute	slaid
ReferencedEntityNavigationPropertyName	campaignactivity_sla_slaid
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: UseCollectionName Group: Details Label: MenuId: null Order: 10001 QueryApi: null ViewId: 7f15e2bb-305a-468f-9af7-be865755a984

campaignactivity_sla_slainvokedid

Many-To-One Relationship: campaignactivity campaignactivity_sla_slainvokedid

Property	Value
ReferencingEntity	campaignactivity
ReferencingAttribute	slainvokedid
ReferencedEntityNavigationPropertyName	campaignactivity_sla_slainvokedid
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000

campaignresponse_sla_slaid

Many-To-One Relationship: campaignresponse campaignresponse_sla_slaid

Property	Value
ReferencingEntity	campaignresponse
ReferencingAttribute	slaid
ReferencedEntityNavigationPropertyName	campaignresponse_sla_slaid
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: UseCollectionName Group: Details Label: MenuId: null Order: 10001 QueryApi: null ViewId: 7f15e2bb-305a-468f-9af7-be865755a984

campaignresponse_sla_slainvokedid

Many-To-One Relationship: campaignresponse campaignresponse_sla_slainvokedid

Property	Value
ReferencingEntity	campaignresponse
ReferencingAttribute	slainvokedid
ReferencedEntityNavigationPropertyName	campaignresponse_sla_slainvokedid
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000

incidentresolution_sla_slaid

Many-To-One Relationship: incidentresolution incidentresolution_sla_slaid

Property	Value
ReferencingEntity	incidentresolution
ReferencingAttribute	slaid
ReferencedEntityNavigationPropertyName	incidentresolution_sla_slaid
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: UseCollectionName Group: Details Label: MenuId: null Order: 10001 QueryApi: null ViewId: 7f15e2bb-305a-468f-9af7-be865755a984

incidentresolution_sla_slainvokedid

Many-To-One Relationship: incidentresolution incidentresolution_sla_slainvokedid

Property	Value
ReferencingEntity	incidentresolution
ReferencingAttribute	slainvokedid
ReferencedEntityNavigationPropertyName	incidentresolution_sla_slainvokedid
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000

manualsla_cases

Many-To-One Relationship: incident manualsla_cases

Property	Value
ReferencingEntity	incident
ReferencingAttribute	slaid
ReferencedEntityNavigationPropertyName	manualsla_cases
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: UseCollectionName Group: Details Label: MenuId: null Order: 10000 QueryApi: null ViewId: 72210bbb-d9d5-42df-8efd-39395a3cd7a7

manualsla_invoice

Many-To-One Relationship: invoice manualsla_invoice

Property	Value
ReferencingEntity	invoice
ReferencingAttribute	slaid
ReferencedEntityNavigationPropertyName	manualsla_invoice
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: UseCollectionName Group: Details Label: MenuId: null Order: 10000 QueryApi: null ViewId: a84eb3ff-6dc5-4f57-bbf0-7b664c11fb62

manualsla_lead

Many-To-One Relationship: lead manualsla_lead

Property	Value
ReferencingEntity	lead
ReferencingAttribute	slaid
ReferencedEntityNavigationPropertyName	manualsla_lead
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: UseCollectionName Group: Details Label: MenuId: null Order: 10000 QueryApi: null ViewId: f7ba26ee-3f8e-4cf2-8e02-0b4bbcd16da8

manualsla_opportunity

Many-To-One Relationship: opportunity manualsla_opportunity

Property	Value
ReferencingEntity	opportunity
ReferencingAttribute	slaid
ReferencedEntityNavigationPropertyName	manualsla_opportunity
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: UseCollectionName Group: Details Label: MenuId: null Order: 10000 QueryApi: null ViewId: 00000000-0000-0000-00aa-000010001203

manualsla_quote

Many-To-One Relationship: quote manualsla_quote

Property	Value
ReferencingEntity	quote
ReferencingAttribute	slaid
ReferencedEntityNavigationPropertyName	manualsla_quote
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: UseCollectionName Group: Details Label: MenuId: null Order: 10000 QueryApi: null ViewId: 642095db-91dd-4813-bb31-665a3a2bae61

manualsla_salesorder

Many-To-One Relationship: salesorder manualsla_salesorder

Property	Value
ReferencingEntity	salesorder
ReferencingAttribute	slaid
ReferencedEntityNavigationPropertyName	manualsla_salesorder
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: UseCollectionName Group: Details Label: MenuId: null Order: 10000 QueryApi: null ViewId: 71f7da6e-2772-4097-89d1-3670ff8348bb

manualsla_serviceappointment

Many-To-One Relationship: serviceappointment manualsla_serviceappointment

Property	Value
ReferencingEntity	serviceappointment
ReferencingAttribute	slaid
ReferencedEntityNavigationPropertyName	manualsla_serviceappointment
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: UseCollectionName Group: Details Label: MenuId: null Order: 10000 QueryApi: null ViewId: 70540b32-fc70-426e-a4b3-a92056ce4717

msdyn_copilottranscript_sla_slaid

Many-To-One Relationship: msdyn_copilottranscript msdyn_copilottranscript_sla_slaid

Property	Value
ReferencingEntity	msdyn_copilottranscript
ReferencingAttribute	slaid
ReferencedEntityNavigationPropertyName	msdyn_copilottranscript_sla_slaid
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: UseCollectionName Group: Details Label: MenuId: null Order: 10001 QueryApi: null ViewId: 7f15e2bb-305a-468f-9af7-be865755a984

msdyn_copilottranscript_sla_slainvokedid

Many-To-One Relationship: msdyn_copilottranscript msdyn_copilottranscript_sla_slainvokedid

Property	Value
ReferencingEntity	msdyn_copilottranscript
ReferencingAttribute	slainvokedid
ReferencedEntityNavigationPropertyName	msdyn_copilottranscript_sla_slainvokedid
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000

msdyn_migrationtracker_LegacySLA_sla

Many-To-One Relationship: msdyn_migrationtracker msdyn_migrationtracker_LegacySLA_sla

Property	Value
ReferencingEntity	msdyn_migrationtracker
ReferencingAttribute	msdyn_legacyslaid
ReferencedEntityNavigationPropertyName	msdyn_migrationtracker_LegacySLA_sla
IsCustomizable	False
AssociatedMenuConfiguration	AvailableOffline: True Behavior: UseCollectionName Group: Details Label: MenuId: null Order: 10000 QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000

msdyn_migrationtracker_ModernSLA_sla

Many-To-One Relationship: msdyn_migrationtracker msdyn_migrationtracker_ModernSLA_sla

Property	Value
ReferencingEntity	msdyn_migrationtracker
ReferencingAttribute	msdyn_modernslaid
ReferencedEntityNavigationPropertyName	msdyn_migrationtracker_ModernSLA_sla
IsCustomizable	False
AssociatedMenuConfiguration	AvailableOffline: True Behavior: UseCollectionName Group: Details Label: MenuId: null Order: 10000 QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000

msdyn_ocliveworkitem_sla_slaid

Many-To-One Relationship: msdyn_ocliveworkitem msdyn_ocliveworkitem_sla_slaid

Property	Value
ReferencingEntity	msdyn_ocliveworkitem
ReferencingAttribute	slaid
ReferencedEntityNavigationPropertyName	msdyn_ocliveworkitem_sla_slaid
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: UseCollectionName Group: Details Label: MenuId: null Order: 10001 QueryApi: null ViewId: 7f15e2bb-305a-468f-9af7-be865755a984

msdyn_ocliveworkitem_sla_slainvokedid

Many-To-One Relationship: msdyn_ocliveworkitem msdyn_ocliveworkitem_sla_slainvokedid

Property	Value
ReferencingEntity	msdyn_ocliveworkitem
ReferencingAttribute	slainvokedid
ReferencedEntityNavigationPropertyName	msdyn_ocliveworkitem_sla_slainvokedid
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000

msdyn_ocsession_sla_slaid

Many-To-One Relationship: msdyn_ocsession msdyn_ocsession_sla_slaid

Property	Value
ReferencingEntity	msdyn_ocsession
ReferencingAttribute	slaid
ReferencedEntityNavigationPropertyName	msdyn_ocsession_sla_slaid
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: UseCollectionName Group: Details Label: MenuId: null Order: 10001 QueryApi: null ViewId: 7f15e2bb-305a-468f-9af7-be865755a984

msdyn_ocsession_sla_slainvokedid

Many-To-One Relationship: msdyn_ocsession msdyn_ocsession_sla_slainvokedid

Property	Value
ReferencingEntity	msdyn_ocsession
ReferencingAttribute	slainvokedid
ReferencedEntityNavigationPropertyName	msdyn_ocsession_sla_slainvokedid
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000

msfp_alert_sla_slaid

Many-To-One Relationship: msfp_alert msfp_alert_sla_slaid

Property	Value
ReferencingEntity	msfp_alert
ReferencingAttribute	slaid
ReferencedEntityNavigationPropertyName	msfp_alert_sla_slaid
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: UseCollectionName Group: Details Label: MenuId: null Order: 10001 QueryApi: null ViewId: 7f15e2bb-305a-468f-9af7-be865755a984

msfp_alert_sla_slainvokedid

Many-To-One Relationship: msfp_alert msfp_alert_sla_slainvokedid

Property	Value
ReferencingEntity	msfp_alert
ReferencingAttribute	slainvokedid
ReferencedEntityNavigationPropertyName	msfp_alert_sla_slainvokedid
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000

msfp_surveyinvite_sla_slaid

Many-To-One Relationship: msfp_surveyinvite msfp_surveyinvite_sla_slaid

Property	Value
ReferencingEntity	msfp_surveyinvite
ReferencingAttribute	slaid
ReferencedEntityNavigationPropertyName	msfp_surveyinvite_sla_slaid
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: UseCollectionName Group: Details Label: MenuId: null Order: 10001 QueryApi: null ViewId: 7f15e2bb-305a-468f-9af7-be865755a984

msfp_surveyinvite_sla_slainvokedid

Many-To-One Relationship: msfp_surveyinvite msfp_surveyinvite_sla_slainvokedid

Property	Value
ReferencingEntity	msfp_surveyinvite
ReferencingAttribute	slainvokedid
ReferencedEntityNavigationPropertyName	msfp_surveyinvite_sla_slainvokedid
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000

msfp_surveyresponse_sla_slaid

Many-To-One Relationship: msfp_surveyresponse msfp_surveyresponse_sla_slaid

Property	Value
ReferencingEntity	msfp_surveyresponse
ReferencingAttribute	slaid
ReferencedEntityNavigationPropertyName	msfp_surveyresponse_sla_slaid
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: UseCollectionName Group: Details Label: MenuId: null Order: 10001 QueryApi: null ViewId: 7f15e2bb-305a-468f-9af7-be865755a984

msfp_surveyresponse_sla_slainvokedid

Many-To-One Relationship: msfp_surveyresponse msfp_surveyresponse_sla_slainvokedid

Property	Value
ReferencingEntity	msfp_surveyresponse
ReferencingAttribute	slainvokedid
ReferencedEntityNavigationPropertyName	msfp_surveyresponse_sla_slainvokedid
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000

opportunityclose_sla_slaid

Many-To-One Relationship: opportunityclose opportunityclose_sla_slaid

Property	Value
ReferencingEntity	opportunityclose
ReferencingAttribute	slaid
ReferencedEntityNavigationPropertyName	opportunityclose_sla_slaid
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: UseCollectionName Group: Details Label: MenuId: null Order: 10001 QueryApi: null ViewId: 7f15e2bb-305a-468f-9af7-be865755a984

opportunityclose_sla_slainvokedid

Many-To-One Relationship: opportunityclose opportunityclose_sla_slainvokedid

Property	Value
ReferencingEntity	opportunityclose
ReferencingAttribute	slainvokedid
ReferencedEntityNavigationPropertyName	opportunityclose_sla_slainvokedid
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000

orderclose_sla_slaid

Many-To-One Relationship: orderclose orderclose_sla_slaid

Property	Value
ReferencingEntity	orderclose
ReferencingAttribute	slaid
ReferencedEntityNavigationPropertyName	orderclose_sla_slaid
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: UseCollectionName Group: Details Label: MenuId: null Order: 10001 QueryApi: null ViewId: 7f15e2bb-305a-468f-9af7-be865755a984

orderclose_sla_slainvokedid

Many-To-One Relationship: orderclose orderclose_sla_slainvokedid

Property	Value
ReferencingEntity	orderclose
ReferencingAttribute	slainvokedid
ReferencedEntityNavigationPropertyName	orderclose_sla_slainvokedid
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000

quoteclose_sla_slaid

Many-To-One Relationship: quoteclose quoteclose_sla_slaid

Property	Value
ReferencingEntity	quoteclose
ReferencingAttribute	slaid
ReferencedEntityNavigationPropertyName	quoteclose_sla_slaid
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: UseCollectionName Group: Details Label: MenuId: null Order: 10001 QueryApi: null ViewId: 7f15e2bb-305a-468f-9af7-be865755a984

quoteclose_sla_slainvokedid

Many-To-One Relationship: quoteclose quoteclose_sla_slainvokedid

Property	Value
ReferencingEntity	quoteclose
ReferencingAttribute	slainvokedid
ReferencedEntityNavigationPropertyName	quoteclose_sla_slainvokedid
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000

sla_cases

Many-To-One Relationship: incident sla_cases

Property	Value
ReferencingEntity	incident
ReferencingAttribute	slainvokedid
ReferencedEntityNavigationPropertyName	sla_cases
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000

sla_entitlement

Many-To-One Relationship: entitlement sla_entitlement

Property	Value
ReferencingEntity	entitlement
ReferencingAttribute	slaid
ReferencedEntityNavigationPropertyName	sla_entitlement
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: UseCollectionName Group: Details Label: MenuId: null Order: 10000 QueryApi: null ViewId: e800e964-32d6-4024-bcea-2df605b0e762

sla_entitlementtemplate

Many-To-One Relationship: entitlementtemplate sla_entitlementtemplate

Property	Value
ReferencingEntity	entitlementtemplate
ReferencingAttribute	slaid
ReferencedEntityNavigationPropertyName	sla_entitlementtemplate
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: UseCollectionName Group: Details Label: MenuId: null Order: 10000 QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000

sla_invoice

Many-To-One Relationship: invoice sla_invoice

Property	Value
ReferencingEntity	invoice
ReferencingAttribute	slainvokedid
ReferencedEntityNavigationPropertyName	sla_invoice
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000

sla_lead

Many-To-One Relationship: lead sla_lead

Property	Value
ReferencingEntity	lead
ReferencingAttribute	slainvokedid
ReferencedEntityNavigationPropertyName	sla_lead
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000

sla_opportunity

Many-To-One Relationship: opportunity sla_opportunity

Property	Value
ReferencingEntity	opportunity
ReferencingAttribute	slainvokedid
ReferencedEntityNavigationPropertyName	sla_opportunity
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000

sla_quote

Many-To-One Relationship: quote sla_quote

Property	Value
ReferencingEntity	quote
ReferencingAttribute	slainvokedid
ReferencedEntityNavigationPropertyName	sla_quote
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000

sla_salesorder

Many-To-One Relationship: salesorder sla_salesorder

Property	Value
ReferencingEntity	salesorder
ReferencingAttribute	slainvokedid
ReferencedEntityNavigationPropertyName	sla_salesorder
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000

sla_serviceappointment

Many-To-One Relationship: serviceappointment sla_serviceappointment

Property	Value
ReferencingEntity	serviceappointment
ReferencingAttribute	slainvokedid
ReferencedEntityNavigationPropertyName	sla_serviceappointment
IsCustomizable	True
AssociatedMenuConfiguration	AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000

See also

Dataverse table/entity reference
Dataverse Web API Reference
sla