Support for Microsoft Teams desktop for the Mac
Important
This content is archived and is not being updated. For the latest documentation, go to What's new in Dynamics 365 Remote Assist. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users, automatically | - | 
May 11, 2022 |
Business value
Getting expert help on a plant floor or in a training environment is usually costly and time consuming. Experts may not be available because they’re in a different location or in a different time zone. Field technicians can solve problems faster if they can receive instructions and visual guidance in context during a call with an expert. Extending support to Microsoft Teams desktop for the Mac makes it easier for experts to use their device of choice when assisting the Dynamics 365 Remote Assist user.
Feature details
Remote experts on Microsoft Teams desktop for the Mac will be able to annotate the space of a field technician who is using the Dynamics 365 Remote Assist HoloLens app or mobile app. The remote expert will be able to draw on the user’s space or add arrows. For example, the expert could point to parts that may be difficult or dangerous to reach, or the expert could explain complex details to help the technician solve the problem quickly.
See also
Collaborate with a Dynamics 365 Remote Assist user with Microsoft Teams desktop for PC or Mac (docs)