What's new in Dynamics 365 Remote Assist
Tip
Dynamics 365 Remote Assist customers now have access to Remote Assist in Microsoft Teams mobile. Take advantage of all that Teams has to offer and collaborate with other users! For the best calling experience on HoloLens, use Dynamics 365 Guides.
With Guides, the same remote experts can assist you through a problem while you have the holographic content of a Guide appearing before you.
Learn more and try Guides!
This article describes details about the current release wave (October 2024 through March 2025) for Dynamics 365 Remote Assist, organized by release date. You can see a complete list of features organized by previous waves.
January 23, 2025
| Item | Version |
|---|---|
| HoloLens 2 app | 315.2412.11003.0 |
| Remote Assist model-driven app | 1.0.0.666 |
Bugs fixed and other improvements
Fixed an issue in Government Community Cloud High (GCC) where Remote Assist HoloLens users couldn't make outgoing calls.
Bug fixes and stabilization changes.
Locate your version number
HoloLens
To find which version of Dynamics 365 Remote Assist HoloLens you have, go to Settings, and then find the version number in the About section.
Mobile
To find which version of Dynamics 365 Remote Assist mobile you have, go to the menu and select the Information option. You'll see the App Version there. See the following screenshot for reference.
