Case in service

Service request case associated with a contract.

Latest version of the JSON entity definition is available on GitHub.

Instances

Entities that inherit from the currently viewed entity are listed below.

• /foundationCommon/crmCommon/solutions/portals/Case

Traits

Traits for this entity are listed below.

is.CDM.entityVersion

Parameter	Value	Data type	Explanation
versionNumber	"1.2"	string	semantic version number of the entity

is.CDM.attributeGroup
identifies standard groups of attributes in CDM entities.

Parameter	Value	Data type	Explanation
groupList	attributeGroupReference /core/wellKnownCDSAttributeGroups.cdm.json /cdsCreationModificationDatesAndIds /core/wellKnownCDSAttributeGroups.cdm.json /cdsOwnershipInfo /core/wellKnownCDSAttributeGroups.cdm.json /cdsTimeZoneInfo /core/wellKnownCDSAttributeGroups.cdm.json /cdsVersionTracking /core/applicationCommon/foundationCommon /crmCommon/service/Case.cdm.json/Case /hasAttributes/attributesAddedAtThisScope	entity

means.entityState
the attribute represents the current state of the entity.

Parameter	Value	Data type	Explanation
attribute	Case/(resolvedAttributes)/stateCode	attribute

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Case	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Service request case associated with a contract.	entity	a reference to the constant entity holding the list of localized text

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"Incident"	string

Attributes

Name	Description	First Included in Instance
createdOn	Date and time when the record was created.	service/Case
createdBy	Shows who created the record.	service/Case
modifiedOn	Date and time when the record was modified.	service/Case
modifiedBy	Shows who last updated the record.	service/Case
createdOnBehalfBy	Shows who created the record on behalf of another user.	service/Case
modifiedOnBehalfBy	Shows who last updated the record on behalf of another user.	service/Case
overriddenCreatedOn	Date and time that the record was migrated.	service/Case
importSequenceNumber	Sequence number of the import that created this record.	service/Case
ownerId	Owner Id	service/Case
ownerIdType	The type of owner, either User or Team.	service/Case
owningBusinessUnit	Unique identifier for the business unit that owns the record	service/Case
owningUser	Unique identifier of the user that owns the activity.	service/Case
owningTeam	Unique identifier for the team that owns the record.	service/Case
timeZoneRuleVersionNumber	For internal use only.	service/Case
UTCConversionTimeZoneCode	Time zone code that was in use when the record was created.	service/Case
versionNumber	Version Number	service/Case
incidentId	Unique identifier of the case.	service/Case
emailAddress	The primary email address for the entity.	service/Case
title	Type a subject or descriptive name, such as the request, issue, or company name, to identify the case in Microsoft Dynamics 365 views.	service/Case
processId	Contains the id of the process associated with the entity.	service/Case
stageId	Contains the id of the stage where the entity is located.	service/Case
traversedPath	A comma separated list of string values representing the unique identifiers of stages in a Business Process Flow Instance in the order that they occur.	service/Case
activitiesComplete	This attribute is used for Sample Service Business Processes.	service/Case
actualServiceUnits	Type the number of service units that were actually required to resolve the case.	service/Case
billedServiceUnits	Type the number of service units that were billed to the customer for the case.	service/Case
blockedProfile	Details whether the profile is blocked or not.	service/Case
caseOriginCode	Select how contact about the case was originated, such as email, phone, or web, for use in reporting and analysis.	service/Case
caseOriginCode_display		service/Case
caseTypeCode	Select the type of case to identify the incident for use in case routing and analysis.	service/Case
caseTypeCode_display		service/Case
checkEmail	This attribute is used for Sample Service Business Processes.	service/Case
contractDetailId	Choose the contract line that the case should be logged under to make sure the customer is charged correctly.	service/Case
contractId	Choose the service contract that the case should be logged under to make sure the customer is eligible for support services.	service/Case
contractServiceLevelCode	Select the service level for the case to make sure the case is handled correctly.	service/Case
contractServiceLevelCode_display		service/Case
customerId	The customer account or contact to provide a quick link to additional customer details, such as account information, activities, and opportunities.	service/Case
customerIdType	The type of customer, either Account or Contact.	service/Case
customerSatisfactionCode	Select the customer's level of satisfaction with the handling and resolution of the case.	service/Case
customerSatisfactionCode_display		service/Case
description	Type additional information to describe the case to assist the service team in reaching a resolution.	service/Case
entitlementId	Choose the entitlement that is applicable for the case.	service/Case
SLAId	Choose the service level agreement (SLA) that you want to apply to the case record.	service/Case
firstResponseSLAStatus	Shows the status of the initial response time for the case according to the terms of the SLA.	service/Case
firstResponseSLAStatus_display		service/Case
followupBy	Enter the date by which a customer service representative has to follow up with the customer on this case.	service/Case
followUpTaskCreated	This attribute is used for Sample Service Business Processes.	service/Case
incidentStageCode	Select the current stage of the service process for the case to assist service team members when they review or transfer a case.	service/Case
incidentStageCode_display		service/Case
isDecrementing	For system use only.	service/Case
kbArticleId	Choose the article that contains additional information or a resolution for the case, for reference during research or follow up with the customer.	service/Case
messageTypeCode	Shows whether the post originated as a public or private message.	service/Case
messageTypeCode_display		service/Case
priorityCode	Select the priority so that preferred customers or critical issues are handled quickly.	service/Case
priorityCode_display		service/Case
productId	Choose the product associated with the case to identify warranty, service, or other product issues and be able to report the number of incidents for each product.	service/Case
productSerialNumber	Type the serial number of the product that is associated with this case, so that the number of cases per product can be reported.	service/Case
existingCase	Select an existing case for the customer that has been populated. For internal use only.	service/Case
resolveBySLAStatus	Shows the status of the resolution time for the case according to the terms of the SLA.	service/Case
resolveBySLAStatus_display		service/Case
responsibleContactId	Choose an additional customer contact who can also help resolve the case.	service/Case
sentimentValue	Value derived after assessing words commonly associated with a negative, neutral, or positive sentiment that occurs in a social post. Sentiment information can also be reported as numeric values.	service/Case
influenceScore	Will contain the Influencer score coming from NetBreeze.	service/Case
serviceStage	Select the stage, in the case resolution process, that the case is in.	service/Case
serviceStage_display		service/Case
severityCode	Select the severity of this case to indicate the incident's impact on the customer's business.	service/Case
severityCode_display		service/Case
SLAInvokedId	Last SLA that was applied to this case. This field is for internal use only.	service/Case
socialProfileId	Unique identifier of the social profile with which the case is associated.	service/Case
stateCode	Shows whether the case is active, resolved, or canceled. Resolved and canceled cases are read-only and can't be edited unless they are reactivated.	service/Case
stateCode_display		service/Case
statusCode	Select the case's status.	service/Case
statusCode_display		service/Case
subjectId	Choose the subject for the case, such as catalog request or product complaint, so customer service managers can identify frequent requests or problem areas. Administrators can configure subjects under Business Management in the Settings area.	service/Case
ticketNumber	Shows the case number for customer reference and searching capabilities. This cannot be modified.	service/Case
masterId	Choose the primary case the current case was merged into.	service/Case
parentCaseId	Choose the parent case for a case.	service/Case
numberOfChildIncidents	Number of child incidents associated with the incident.	service/Case
merged	Tells whether the incident has been merged with another incident.	service/Case
routeCase	Tells whether the incident has been routed to queue or not.	service/Case
resolveBy	Enter the date by when the case must be resolved.	service/Case
responseBy	For internal use only.	service/Case
customerContacted	Tells whether customer service representative has contacted the customer or not.	service/Case
firstResponseSent	Indicates if the first response has been sent.	service/Case
isEscalated	Indicates if the case has been escalated.	service/Case
escalatedOn	Indicates the date and time when the case was escalated.	service/Case
primaryContactId	Select a primary contact for this case.	service/Case
onHoldTime	Shows the duration in minutes for which the case was on hold.	service/Case
lastOnHoldTime	Contains the date time stamp of the last on hold time.	service/Case
resolveByKPIId	For internal use only.	service/Case
firstResponseByKPIId	For internal use only.	service/Case
decrementEntitlementTerm	Shows whether terms of the associated entitlement should be decremented or not.	service/Case
entityImageId		service/Case
accountId	Unique identifier of the account with which the case is associated.	service/Case
contactId	Unique identifier of the contact associated with the case.	service/Case
exchangeRate	Shows the conversion rate of the record's currency. The exchange rate is used to convert all money fields in the record from the local currency to the system's default currency.	service/Case
transactionCurrencyId	Choose the local currency for the record to make sure budgets are reported in the correct currency.	service/Case
createdByExternalParty	Shows the external party who created the record.	service/Case
modifiedByExternalParty	Shows the external party who modified the record.	service/Case

createdOn

Date and time when the record was created.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Created On
description	Date and time when the record was created.
dataFormat	dateTime
isNullable	true
sourceName	createdon

Traits

List of traits for the createdOn attribute are listed below.

is.dataFormat.date
means.measurement.date
is.dataFormat.time
means.measurement.time
means.measurement.date.creation
is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Created On	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Date and time when the record was created.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"createdon"	string

is.dataFormat.time
is.dataFormat.date

createdBy

Shows who created the record.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Created By
description	Shows who created the record.
dataFormat	guid
isNullable	true
sourceName	createdby

Traits

List of traits for the createdBy attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
means.userId
contains a userId

is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Created By	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Shows who created the record.	entity	a reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

Parameter	Value	Data type	Explanation
entityReferences	entityReference attributeReference /core/applicationCommon/foundationCommon/crmCommon/service/User.cdm.json/User systemUserId	entity	a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"createdby"	string

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

modifiedOn

Date and time when the record was modified.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Modified On
description	Date and time when the record was modified.
dataFormat	dateTime
isNullable	true
sourceName	modifiedon

Traits

List of traits for the modifiedOn attribute are listed below.

is.dataFormat.date
means.measurement.date
is.dataFormat.time
means.measurement.time
means.measurement.date.modify
is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Modified On	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Date and time when the record was modified.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"modifiedon"	string

is.dataFormat.time
is.dataFormat.date

modifiedBy

Shows who last updated the record.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Modified By
description	Shows who last updated the record.
dataFormat	guid
isNullable	true
sourceName	modifiedby

Traits

List of traits for the modifiedBy attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
means.userId
contains a userId

is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Modified By	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Shows who last updated the record.	entity	a reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

Parameter	Value	Data type	Explanation
entityReferences	entityReference attributeReference /core/applicationCommon/foundationCommon/crmCommon/service/User.cdm.json/User systemUserId	entity	a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"modifiedby"	string

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

createdOnBehalfBy

Shows who created the record on behalf of another user.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Created By (Delegate)
description	Shows who created the record on behalf of another user.
dataFormat	guid
isNullable	true
sourceName	createdonbehalfby

Traits

List of traits for the createdOnBehalfBy attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
means.userId
contains a userId

is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Created By (Delegate)	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Shows who created the record on behalf of another user.	entity	a reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

Parameter	Value	Data type	Explanation
entityReferences	entityReference attributeReference /core/applicationCommon/foundationCommon/crmCommon/service/User.cdm.json/User systemUserId	entity	a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"createdonbehalfby"	string

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

modifiedOnBehalfBy

Shows who last updated the record on behalf of another user.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Modified By (Delegate)
description	Shows who last updated the record on behalf of another user.
dataFormat	guid
isNullable	true
sourceName	modifiedonbehalfby

Traits

List of traits for the modifiedOnBehalfBy attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
means.userId
contains a userId

is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Modified By (Delegate)	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Shows who last updated the record on behalf of another user.	entity	a reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

Parameter	Value	Data type	Explanation
entityReferences	entityReference attributeReference /core/applicationCommon/foundationCommon/crmCommon/service/User.cdm.json/User systemUserId	entity	a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"modifiedonbehalfby"	string

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

overriddenCreatedOn

Date and time that the record was migrated.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Record Created On
description	Date and time that the record was migrated.
dataFormat	dateTime
isNullable	true
sourceName	overriddencreatedon

Traits

List of traits for the overriddenCreatedOn attribute are listed below.

is.dataFormat.date
means.measurement.date
is.dataFormat.time
means.measurement.time
means.measurement.date.creation
is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Record Created On	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Date and time that the record was migrated.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"overriddencreatedon"	string

is.dataFormat.time
is.dataFormat.date

importSequenceNumber

Sequence number of the import that created this record.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Import Sequence Number
description	Sequence number of the import that created this record.
dataFormat	int32
maximumValue	2147483647
minimumValue	-2147483648
isNullable	true
sourceName	importsequencenumber

Traits

List of traits for the importSequenceNumber attribute are listed below.

is.dataFormat.integer
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Import Sequence Number	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Unique identifier of the data import or data migration that created this record. en Sequence number of the import that created this record.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"importsequencenumber"	string

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
minimumValue	"-2147483648"	decimal
maximumValue	"2147483647"	decimal

is.dataFormat.integer

ownerId

Owner Id
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Owner
description	Owner Id
dataFormat	guid
sourceName	ownerid

Traits

List of traits for the ownerId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"systemrequired"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Owner	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Owner Id	entity	a reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

Parameter	Value	Data type	Explanation
entityReferences	entityReference attributeReference /core/applicationCommon/foundationCommon/crmCommon/service/User.cdm.json/User systemUserId /core/applicationCommon/Team.cdm.json/Team teamId	entity	a reference to the constant entity holding the list of entity references

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"ownerid"	string

is.CDS.owner
contains a User or Team ID

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

ownerIdType

The type of owner, either User or Team.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Owner Type
description	The type of owner, either User or Team.
dataFormat	string
isReadOnly	true
sourceName	owneridtype

Traits

List of traits for the ownerIdType attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.entityName
[deprecated] use the standalone 'means.entityName' trait instead.

means.entityName
a string value is the name of a CDM entity.

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"systemrequired"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Owner Type	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en The type of owner, either User or Team.	entity	a reference to the constant entity holding the list of localized text

is.linkedEntity.name
Marks an attribute that contains the entity name or 'class' for the situation where one entity links to (uses as an attribute) a set of possible entities.

is.readOnly
is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"owneridtype"	string

is.CDS.owner
contains a User or Team ID

is.dataFormat.character
is.dataFormat.array

owningBusinessUnit

Unique identifier for the business unit that owns the record
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Owning Business Unit
description	Unique identifier for the business unit that owns the record
dataFormat	guid
isNullable	true
sourceName	owningbusinessunit

Traits

List of traits for the owningBusinessUnit attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Owning Business Unit	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Unique identifier for the business unit that owns the record	entity	a reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

Parameter	Value	Data type	Explanation
entityReferences	entityReference attributeReference /core/applicationCommon/BusinessUnit.cdm.json/BusinessUnit businessUnitId	entity	a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"owningbusinessunit"	string

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

owningUser

Unique identifier of the user that owns the activity.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Owning User
description	Unique identifier of the user that owns the activity.
dataFormat	guid
isNullable	true
sourceName	owninguser

Traits

List of traits for the owningUser attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
means.userId
contains a userId

is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Owning User	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Unique identifier for the user that owns the record. en Unique identifier of the user that owns the activity.	entity	a reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

Parameter	Value	Data type	Explanation
entityReferences	entityReference attributeReference /core/applicationCommon/foundationCommon/crmCommon/service/User.cdm.json/User systemUserId	entity	a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"owninguser"	string

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

owningTeam

Unique identifier for the team that owns the record.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Owning Team
description	Unique identifier for the team that owns the record.
dataFormat	guid
isNullable	true
sourceName	owningteam

Traits

List of traits for the owningTeam attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Owning Team	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Unique identifier for the team that owns the record.	entity	a reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

Parameter	Value	Data type	Explanation
entityReferences	entityReference attributeReference /core/applicationCommon/Team.cdm.json/Team teamId	entity	a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"owningteam"	string

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

timeZoneRuleVersionNumber

For internal use only.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Time Zone Rule Version Number
description	For internal use only.
dataFormat	int32
maximumValue	2147483647
minimumValue	-1
isNullable	true
sourceName	timezoneruleversionnumber

Traits

List of traits for the timeZoneRuleVersionNumber attribute are listed below.

is.dataFormat.integer
is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Time Zone Rule Version Number	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en For internal use only.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"timezoneruleversionnumber"	string

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
minimumValue	"-1"	decimal
maximumValue	"2147483647"	decimal

is.dataFormat.integer

UTCConversionTimeZoneCode

Time zone code that was in use when the record was created.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	UTC Conversion Time Zone Code
description	Time zone code that was in use when the record was created.
dataFormat	int32
maximumValue	2147483647
minimumValue	-1
isNullable	true
sourceName	utcconversiontimezonecode

Traits

List of traits for the UTCConversionTimeZoneCode attribute are listed below.

is.dataFormat.integer
is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en UTC Conversion Time Zone Code	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Time zone code that was in use when the record was created.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"utcconversiontimezonecode"	string

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
minimumValue	"-1"	decimal
maximumValue	"2147483647"	decimal

is.dataFormat.integer

versionNumber

Version Number
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Version Number
description	Version Number
dataFormat	int64
isNullable	true
sourceName	versionnumber

Traits

List of traits for the versionNumber attribute are listed below.

is.dataFormat.integer
is.dataFormat.big
means.measurement.version
is.CDS.standard
identifies attributes that are part of the cdsStandard base set.

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Version Number	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Version Number	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"versionnumber"	string

is.dataFormat.integer
is.dataFormat.big

incidentId

Unique identifier of the case.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Case
description	Unique identifier of the case.
isPrimaryKey	true
dataFormat	guid
sourceName	incidentid

Traits

List of traits for the incidentId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.identifiedBy
names a specifc identity attribute to use with an entity

Parameter	Value	Data type	Explanation
attribute	Case/(resolvedAttributes)/incidentId	attribute

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"systemrequired"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Case	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Unique identifier of the case.	entity	a reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

Parameter	Value	Data type	Explanation
entityReferences	entityReference attributeReference /core/applicationCommon/foundationCommon/crmCommon/service/ChildIncidentCount.cdm.json/ChildIncidentCount parentCaseId	entity	a reference to the constant entity holding the list of entity references

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"incidentid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10000"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

emailAddress

The primary email address for the entity.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Email Address
description	The primary email address for the entity.
dataFormat	string
maximumLength	100
isNullable	true
sourceName	emailaddress

Traits

List of traits for the emailAddress attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.identity.service.email
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Email Address	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en The primary email address for the entity.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"emailaddress"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10024"	integer

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
maximumLength	"100"	integer

is.dataFormat.character
is.dataFormat.array

title

Type a subject or descriptive name, such as the request, issue, or company name, to identify the case in Microsoft Dynamics 365 views.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Case Title
description	Type a subject or descriptive name, such as the request, issue, or company name, to identify the case in Microsoft Dynamics 365 views.
dataFormat	string
maximumLength	200
isNullable	true
sourceName	title

Traits

List of traits for the title attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"required"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Case Title	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Type a subject or descriptive name, such as the request, issue, or company name, to identify the case in Microsoft Dynamics 365 views.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"title"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10029"	integer

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
maximumLength	"200"	integer

is.dataFormat.character
is.dataFormat.array

processId

Contains the id of the process associated with the entity.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Process Id
description	Contains the id of the process associated with the entity.
dataFormat	guid
isNullable	true
sourceName	processid

Traits

List of traits for the processId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Process Id	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Contains the id of the process associated with the entity.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"processid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10030"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

stageId

Contains the id of the stage where the entity is located.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Stage Id
description	Contains the id of the stage where the entity is located.
dataFormat	guid
isNullable	true
sourceName	stageid

Traits

List of traits for the stageId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Stage Id	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Contains the id of the stage where the entity is located.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"stageid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10031"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

traversedPath

A comma separated list of string values representing the unique identifiers of stages in a Business Process Flow Instance in the order that they occur.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Traversed Path
description	A comma separated list of string values representing the unique identifiers of stages in a Business Process Flow Instance in the order that they occur.
dataFormat	string
maximumLength	1250
isNullable	true
sourceName	traversedpath

Traits

List of traits for the traversedPath attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Traversed Path	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en A comma separated list of string values representing the unique identifiers of stages in a Business Process Flow Instance in the order that they occur.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"traversedpath"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10032"	integer

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
maximumLength	"1250"	integer

is.dataFormat.character
is.dataFormat.array

activitiesComplete

This attribute is used for Sample Service Business Processes.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Activities Complete
description	This attribute is used for Sample Service Business Processes.
dataFormat	boolean
isNullable	true
sourceName	activitiescomplete

Traits

List of traits for the activitiesComplete attribute are listed below.

is.dataFormat.boolean
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Activities Complete	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en This attribute is used for Sample Service Business Processes.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"activitiescomplete"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10033"	integer

is.dataFormat.boolean

actualServiceUnits

Type the number of service units that were actually required to resolve the case.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Actual Service Units
description	Type the number of service units that were actually required to resolve the case.
dataFormat	int32
maximumValue	1000000000
minimumValue	0
isNullable	true
sourceName	actualserviceunits

Traits

List of traits for the actualServiceUnits attribute are listed below.

is.dataFormat.integer
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Actual Service Units	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Type the number of service units that were actually required to resolve the case.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"actualserviceunits"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10035"	integer

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
minimumValue	"0"	decimal
maximumValue	"1000000000"	decimal

is.dataFormat.integer

billedServiceUnits

Type the number of service units that were billed to the customer for the case.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Billed Service Units
description	Type the number of service units that were billed to the customer for the case.
dataFormat	int32
maximumValue	1000000000
minimumValue	0
isNullable	true
sourceName	billedserviceunits

Traits

List of traits for the billedServiceUnits attribute are listed below.

is.dataFormat.integer
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Billed Service Units	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Type the number of service units that were billed to the customer for the case.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"billedserviceunits"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10036"	integer

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
minimumValue	"0"	decimal
maximumValue	"1000000000"	decimal

is.dataFormat.integer

blockedProfile

Details whether the profile is blocked or not.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Blocked Profile
description	Details whether the profile is blocked or not.
dataFormat	boolean
isNullable	true
sourceName	blockedprofile

Traits

List of traits for the blockedProfile attribute are listed below.

is.dataFormat.boolean
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Blocked Profile	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Details whether the profile is blocked or not.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"blockedprofile"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10037"	integer

is.dataFormat.boolean

caseOriginCode

Select how contact about the case was originated, such as email, phone, or web, for use in reporting and analysis.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Origin
description	Select how contact about the case was originated, such as email, phone, or web, for use in reporting and analysis.
dataFormat	int32
isNullable	true
sourceName	caseorigincode
valueConstrainedToList	true
defaultValue	languageTag displayText attributeValue en Phone 1 en Email 2 en Web 3 en Facebook 2483 en Twitter 3986

Traits

List of traits for the caseOriginCode attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

Parameter	Value	Data type	Explanation
default	languageTag displayText attributeValue en Phone 1 en Email 2 en Web 3 en Facebook 2483 en Twitter 3986	any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Origin	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Select how contact about the case was originated, such as email, phone, or web, for use in reporting and analysis.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"caseorigincode"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10039"	integer

is.dataFormat.integer

caseOriginCode_display

First included in: service/Case (this entity)

Properties

Name	Value
dataFormat	string
isReadOnly	true

Traits

List of traits for the caseOriginCode_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

Parameter	Value	Data type	Explanation
inSupportOf	"caseOriginCode"	attributeName	output parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

caseTypeCode

Select the type of case to identify the incident for use in case routing and analysis.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Case Type
description	Select the type of case to identify the incident for use in case routing and analysis.
dataFormat	int32
isNullable	true
sourceName	casetypecode
valueConstrainedToList	true
defaultValue	languageTag displayText attributeValue en Question 1 en Problem 2 en Request 3

Traits

List of traits for the caseTypeCode attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

Parameter	Value	Data type	Explanation
default	languageTag displayText attributeValue en Question 1 en Problem 2 en Request 3	any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Case Type	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Select the type of case to identify the incident for use in case routing and analysis.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"casetypecode"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10041"	integer

is.dataFormat.integer

caseTypeCode_display

First included in: service/Case (this entity)

Properties

Name	Value
dataFormat	string
isReadOnly	true

Traits

List of traits for the caseTypeCode_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

Parameter	Value	Data type	Explanation
inSupportOf	"caseTypeCode"	attributeName	output parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

checkEmail

This attribute is used for Sample Service Business Processes.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Check Email
description	This attribute is used for Sample Service Business Processes.
dataFormat	boolean
isNullable	true
sourceName	checkemail

Traits

List of traits for the checkEmail attribute are listed below.

is.dataFormat.boolean
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Check Email	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en This attribute is used for Sample Service Business Processes.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"checkemail"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10043"	integer

is.dataFormat.boolean

contractDetailId

Choose the contract line that the case should be logged under to make sure the customer is charged correctly.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Contract Line
description	Choose the contract line that the case should be logged under to make sure the customer is charged correctly.
dataFormat	guid
isNullable	true
sourceName	contractdetailid

Traits

List of traits for the contractDetailId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Contract Line	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Choose the contract line that the case should be logged under to make sure the customer is charged correctly.	entity	a reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

Parameter	Value	Data type	Explanation
entityReferences	entityReference attributeReference /core/applicationCommon/foundationCommon/crmCommon/service/ContractLine.cdm.json/ContractLine contractDetailId	entity	a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"contractdetailid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10045"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

contractId

Choose the service contract that the case should be logged under to make sure the customer is eligible for support services.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Contract
description	Choose the service contract that the case should be logged under to make sure the customer is eligible for support services.
dataFormat	guid
isNullable	true
sourceName	contractid

Traits

List of traits for the contractId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Contract	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Choose the service contract that the case should be logged under to make sure the customer is eligible for support services.	entity	a reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

Parameter	Value	Data type	Explanation
entityReferences	entityReference attributeReference /core/applicationCommon/foundationCommon/crmCommon/service/Contract.cdm.json/Contract contractId	entity	a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"contractid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10046"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

contractServiceLevelCode

Select the service level for the case to make sure the case is handled correctly.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Service Level
description	Select the service level for the case to make sure the case is handled correctly.
dataFormat	int32
isNullable	true
sourceName	contractservicelevelcode
valueConstrainedToList	true
defaultValue	languageTag displayText attributeValue en Gold 1 en Silver 2 en Bronze 3

Traits

List of traits for the contractServiceLevelCode attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

Parameter	Value	Data type	Explanation
default	languageTag displayText attributeValue en Gold 1 en Silver 2 en Bronze 3	any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Service Level	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Select the service level for the case to make sure the case is handled correctly.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"contractservicelevelcode"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10047"	integer

is.dataFormat.integer

contractServiceLevelCode_display

First included in: service/Case (this entity)

Properties

Name	Value
dataFormat	string
isReadOnly	true

Traits

List of traits for the contractServiceLevelCode_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

Parameter	Value	Data type	Explanation
inSupportOf	"contractServiceLevelCode"	attributeName	output parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

customerId

The customer account or contact to provide a quick link to additional customer details, such as account information, activities, and opportunities.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Customer
description	The customer account or contact to provide a quick link to additional customer details, such as account information, activities, and opportunities.
dataFormat	guid
isNullable	true
sourceName	customerid

Traits

List of traits for the customerId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Customer	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en The customer account or contact to provide a quick link to additional customer details, such as account information, activities, and opportunities.	entity	a reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

Parameter	Value	Data type	Explanation
entityReferences	entityReference attributeReference /core/applicationCommon/foundationCommon/crmCommon/Contact.cdm.json/Contact contactId /core/applicationCommon/foundationCommon/crmCommon/Account.cdm.json/Account accountId	entity	a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"customerid"	string

is.CDS.customer
contains an Account or Contact ID

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

customerIdType

The type of customer, either Account or Contact.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Customer Type
description	The type of customer, either Account or Contact.
dataFormat	string
isReadOnly	true
sourceName	customeridtype

Traits

List of traits for the customerIdType attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.entityName
[deprecated] use the standalone 'means.entityName' trait instead.

means.entityName
a string value is the name of a CDM entity.

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Customer Type	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en The type of customer, either Account or Contact.	entity	a reference to the constant entity holding the list of localized text

is.linkedEntity.name
Marks an attribute that contains the entity name or 'class' for the situation where one entity links to (uses as an attribute) a set of possible entities.

is.readOnly
is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"customeridtype"	string

is.CDS.customer
contains an Account or Contact ID

is.dataFormat.character
is.dataFormat.array

customerSatisfactionCode

Select the customer's level of satisfaction with the handling and resolution of the case.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Satisfaction
description	Select the customer's level of satisfaction with the handling and resolution of the case.
dataFormat	int32
isNullable	true
sourceName	customersatisfactioncode
valueConstrainedToList	true
defaultValue	languageTag displayText attributeValue en Very Satisfied 5 en Satisfied 4 en Neutral 3 en Dissatisfied 2 en Very Dissatisfied 1

Traits

List of traits for the customerSatisfactionCode attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

Parameter	Value	Data type	Explanation
default	languageTag displayText attributeValue en Very Satisfied 5 en Satisfied 4 en Neutral 3 en Dissatisfied 2 en Very Dissatisfied 1	any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Satisfaction	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Select the customer's level of satisfaction with the handling and resolution of the case.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"customersatisfactioncode"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10050"	integer

is.dataFormat.integer

customerSatisfactionCode_display

First included in: service/Case (this entity)

Properties

Name	Value
dataFormat	string
isReadOnly	true

Traits

List of traits for the customerSatisfactionCode_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

Parameter	Value	Data type	Explanation
inSupportOf	"customerSatisfactionCode"	attributeName	output parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

description

Type additional information to describe the case to assist the service team in reaching a resolution.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Description
description	Type additional information to describe the case to assist the service team in reaching a resolution.
dataFormat	string
maximumLength	2000
isNullable	true
sourceName	description

Traits

List of traits for the description attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Description	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Type additional information to describe the case to assist the service team in reaching a resolution.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"description"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10052"	integer

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
maximumLength	"2000"	integer

is.dataFormat.character
is.dataFormat.array

entitlementId

Choose the entitlement that is applicable for the case.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Entitlement
description	Choose the entitlement that is applicable for the case.
dataFormat	guid
isNullable	true
sourceName	entitlementid

Traits

List of traits for the entitlementId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Entitlement	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Choose the entitlement that is applicable for the case.	entity	a reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

Parameter	Value	Data type	Explanation
entityReferences	entityReference attributeReference /core/applicationCommon/foundationCommon/crmCommon/service/Entitlement.cdm.json/Entitlement entitlementId	entity	a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"entitlementid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10053"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

SLAId

Choose the service level agreement (SLA) that you want to apply to the case record.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	SLA
description	Choose the service level agreement (SLA) that you want to apply to the case record.
dataFormat	guid
isNullable	true
sourceName	slaid

Traits

List of traits for the SLAId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en SLA	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Choose the service level agreement (SLA) that you want to apply to the case record.	entity	a reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

Parameter	Value	Data type	Explanation
entityReferences	entityReference attributeReference /core/applicationCommon/SLA.cdm.json/SLA SLAId	entity	a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"slaid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10054"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

firstResponseSLAStatus

Shows the status of the initial response time for the case according to the terms of the SLA.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	First Response SLA Status
description	Shows the status of the initial response time for the case according to the terms of the SLA.
dataFormat	int32
isNullable	true
sourceName	firstresponseslastatus
valueConstrainedToList	true
defaultValue	languageTag displayText attributeValue en In Progress 1 en Nearing Noncompliance 2 en Succeeded 3 en Noncompliant 4

Traits

List of traits for the firstResponseSLAStatus attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

Parameter	Value	Data type	Explanation
default	languageTag displayText attributeValue en In Progress 1 en Nearing Noncompliance 2 en Succeeded 3 en Noncompliant 4	any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en First Response SLA Status	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Shows the status of the initial response time for the case according to the terms of the SLA.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"firstresponseslastatus"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10055"	integer

is.dataFormat.integer

firstResponseSLAStatus_display

First included in: service/Case (this entity)

Properties

Name	Value
dataFormat	string
isReadOnly	true

Traits

List of traits for the firstResponseSLAStatus_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

Parameter	Value	Data type	Explanation
inSupportOf	"firstResponseSLAStatus"	attributeName	output parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

followupBy

Enter the date by which a customer service representative has to follow up with the customer on this case.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Follow Up By
description	Enter the date by which a customer service representative has to follow up with the customer on this case.
dataFormat	dateTime
isNullable	true
sourceName	followupby

Traits

List of traits for the followupBy attribute are listed below.

is.dataFormat.date
means.measurement.date
is.dataFormat.time
means.measurement.time
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Follow Up By	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Enter the date by which a customer service representative has to follow up with the customer on this case.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"followupby"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10057"	integer

is.dataFormat.time
is.dataFormat.date

followUpTaskCreated

This attribute is used for Sample Service Business Processes.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Follow up Task Created
description	This attribute is used for Sample Service Business Processes.
dataFormat	boolean
isNullable	true
sourceName	followuptaskcreated

Traits

List of traits for the followUpTaskCreated attribute are listed below.

is.dataFormat.boolean
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Follow up Task Created	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en This attribute is used for Sample Service Business Processes.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"followuptaskcreated"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10058"	integer

is.dataFormat.boolean

incidentStageCode

Select the current stage of the service process for the case to assist service team members when they review or transfer a case.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Case Stage
description	Select the current stage of the service process for the case to assist service team members when they review or transfer a case.
dataFormat	int32
isNullable	true
sourceName	incidentstagecode
valueConstrainedToList	true
defaultValue	languageTag displayText attributeValue en Default Value 1

Traits

List of traits for the incidentStageCode attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

Parameter	Value	Data type	Explanation
default	languageTag displayText attributeValue en Default Value 1	any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Case Stage	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Select the current stage of the service process for the case to assist service team members when they review or transfer a case.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"incidentstagecode"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10060"	integer

is.dataFormat.integer

incidentStageCode_display

First included in: service/Case (this entity)

Properties

Name	Value
dataFormat	string
isReadOnly	true

Traits

List of traits for the incidentStageCode_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

Parameter	Value	Data type	Explanation
inSupportOf	"incidentStageCode"	attributeName	output parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

isDecrementing

For system use only.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Decrementing
description	For system use only.
dataFormat	boolean
isNullable	true
sourceName	isdecrementing

Traits

List of traits for the isDecrementing attribute are listed below.

is.dataFormat.boolean
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Decrementing	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en For system use only.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"isdecrementing"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10062"	integer

is.dataFormat.boolean

kbArticleId

Choose the article that contains additional information or a resolution for the case, for reference during research or follow up with the customer.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Knowledge Base Article
description	Choose the article that contains additional information or a resolution for the case, for reference during research or follow up with the customer.
dataFormat	guid
isNullable	true
sourceName	kbarticleid

Traits

List of traits for the kbArticleId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Knowledge Base Article	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Choose the article that contains additional information or a resolution for the case, for reference during research or follow up with the customer.	entity	a reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

Parameter	Value	Data type	Explanation
entityReferences	entityReference attributeReference /core/applicationCommon/Article.cdm.json/Article kbArticleId	entity	a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"kbarticleid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10064"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

messageTypeCode

Shows whether the post originated as a public or private message.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Received As
description	Shows whether the post originated as a public or private message.
dataFormat	int32
isNullable	true
sourceName	messagetypecode
valueConstrainedToList	true
defaultValue

Traits

List of traits for the messageTypeCode attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

Parameter	Value	Data type	Explanation
default	empty table	any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Received As	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Shows whether the post originated as a public or private message.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"messagetypecode"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10065"	integer

is.dataFormat.integer

messageTypeCode_display

First included in: service/Case (this entity)

Properties

Name	Value
dataFormat	string
isReadOnly	true

Traits

List of traits for the messageTypeCode_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

Parameter	Value	Data type	Explanation
inSupportOf	"messageTypeCode"	attributeName	output parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

priorityCode

Select the priority so that preferred customers or critical issues are handled quickly.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Priority
description	Select the priority so that preferred customers or critical issues are handled quickly.
dataFormat	int32
isNullable	true
sourceName	prioritycode
valueConstrainedToList	true
defaultValue	languageTag displayText attributeValue en High 1 en Normal 2 en Low 3

Traits

List of traits for the priorityCode attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

Parameter	Value	Data type	Explanation
default	languageTag displayText attributeValue en High 1 en Normal 2 en Low 3	any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Priority	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Select the priority so that preferred customers or critical issues are handled quickly.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"prioritycode"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10067"	integer

is.dataFormat.integer

priorityCode_display

First included in: service/Case (this entity)

Properties

Name	Value
dataFormat	string
isReadOnly	true

Traits

List of traits for the priorityCode_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

Parameter	Value	Data type	Explanation
inSupportOf	"priorityCode"	attributeName	output parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

productId

Choose the product associated with the case to identify warranty, service, or other product issues and be able to report the number of incidents for each product.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Product
description	Choose the product associated with the case to identify warranty, service, or other product issues and be able to report the number of incidents for each product.
dataFormat	guid
isNullable	true
sourceName	productid

Traits

List of traits for the productId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Product	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Choose the product associated with the case to identify warranty, service, or other product issues and be able to report the number of incidents for each product.	entity	a reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

Parameter	Value	Data type	Explanation
entityReferences	entityReference attributeReference /core/applicationCommon/foundationCommon/Product.cdm.json/Product productId	entity	a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"productid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10069"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

productSerialNumber

Type the serial number of the product that is associated with this case, so that the number of cases per product can be reported.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Serial Number
description	Type the serial number of the product that is associated with this case, so that the number of cases per product can be reported.
dataFormat	string
maximumLength	100
isNullable	true
sourceName	productserialnumber

Traits

List of traits for the productSerialNumber attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Serial Number	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Type the serial number of the product that is associated with this case, so that the number of cases per product can be reported.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"productserialnumber"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10070"	integer

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
maximumLength	"100"	integer

is.dataFormat.character
is.dataFormat.array

existingCase

Select an existing case for the customer that has been populated. For internal use only.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Existing Case
description	Select an existing case for the customer that has been populated. For internal use only.
dataFormat	guid
isNullable	true
sourceName	existingcase

Traits

List of traits for the existingCase attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Existing Case	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Select an existing case for the customer that has been populated. For internal use only.	entity	a reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

Parameter	Value	Data type	Explanation
entityReferences	entityReference attributeReference /core/applicationCommon/foundationCommon/crmCommon/service/Case.cdm.json/Case incidentId	entity	a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"existingcase"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10071"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

resolveBySLAStatus

Shows the status of the resolution time for the case according to the terms of the SLA.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Resolve By SLA Status
description	Shows the status of the resolution time for the case according to the terms of the SLA.
dataFormat	int32
isNullable	true
sourceName	resolvebyslastatus
valueConstrainedToList	true
defaultValue	languageTag displayText attributeValue en In Progress 1 en Nearing Noncompliance 2 en Succeeded 3 en Noncompliant 4

Traits

List of traits for the resolveBySLAStatus attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

Parameter	Value	Data type	Explanation
default	languageTag displayText attributeValue en In Progress 1 en Nearing Noncompliance 2 en Succeeded 3 en Noncompliant 4	any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Resolve By SLA Status	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Shows the status of the resolution time for the case according to the terms of the SLA.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"resolvebyslastatus"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10072"	integer

is.dataFormat.integer

resolveBySLAStatus_display

First included in: service/Case (this entity)

Properties

Name	Value
dataFormat	string
isReadOnly	true

Traits

List of traits for the resolveBySLAStatus_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

Parameter	Value	Data type	Explanation
inSupportOf	"resolveBySLAStatus"	attributeName	output parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

responsibleContactId

Choose an additional customer contact who can also help resolve the case.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Responsible Contact
description	Choose an additional customer contact who can also help resolve the case.
dataFormat	guid
isNullable	true
sourceName	responsiblecontactid

Traits

List of traits for the responsibleContactId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Responsible Contact	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Choose an additional customer contact who can also help resolve the case.	entity	a reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

Parameter	Value	Data type	Explanation
entityReferences	entityReference attributeReference /core/applicationCommon/foundationCommon/crmCommon/Contact.cdm.json/Contact contactId	entity	a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"responsiblecontactid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10074"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

sentimentValue

Value derived after assessing words commonly associated with a negative, neutral, or positive sentiment that occurs in a social post. Sentiment information can also be reported as numeric values.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Sentiment Value
description	Value derived after assessing words commonly associated with a negative, neutral, or positive sentiment that occurs in a social post. Sentiment information can also be reported as numeric values.
dataFormat	double
maximumValue	100000000000
minimumValue	-100000000000
isNullable	true
sourceName	sentimentvalue

Traits

List of traits for the sentimentValue attribute are listed below.

is.dataFormat.floatingPoint
is.dataFormat.big
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Sentiment Value	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Value derived after assessing words commonly associated with a negative, neutral, or positive sentiment that occurs in a social post. Sentiment information can also be reported as numeric values.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"sentimentvalue"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10075"	integer

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
minimumValue	"-100000000000"	decimal
maximumValue	"100000000000"	decimal

is.dataFormat.floatingPoint
is.dataFormat.big

influenceScore

Will contain the Influencer score coming from NetBreeze.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Influence Score
description	Will contain the Influencer score coming from NetBreeze.
dataFormat	double
maximumValue	1000000000
minimumValue	0
isNullable	true
sourceName	influencescore

Traits

List of traits for the influenceScore attribute are listed below.

is.dataFormat.floatingPoint
is.dataFormat.big
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Influence Score	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Will contain the Influencer score coming from NetBreeze.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"influencescore"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10076"	integer

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
minimumValue	"0"	decimal
maximumValue	"1000000000"	decimal

is.dataFormat.floatingPoint
is.dataFormat.big

serviceStage

Select the stage, in the case resolution process, that the case is in.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Service Stage
description	Select the stage, in the case resolution process, that the case is in.
dataFormat	int32
isNullable	true
sourceName	servicestage
valueConstrainedToList	true
defaultValue	languageTag displayText attributeValue en Identify 0 en Research 1 en Resolve 2

Traits

List of traits for the serviceStage attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

Parameter	Value	Data type	Explanation
default	languageTag displayText attributeValue en Identify 0 en Research 1 en Resolve 2	any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Service Stage	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Select the stage, in the case resolution process, that the case is in.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"servicestage"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10077"	integer

is.dataFormat.integer

serviceStage_display

First included in: service/Case (this entity)

Properties

Name	Value
dataFormat	string
isReadOnly	true

Traits

List of traits for the serviceStage_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

Parameter	Value	Data type	Explanation
inSupportOf	"serviceStage"	attributeName	output parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

severityCode

Select the severity of this case to indicate the incident's impact on the customer's business.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Severity
description	Select the severity of this case to indicate the incident's impact on the customer's business.
dataFormat	int32
isNullable	true
sourceName	severitycode
valueConstrainedToList	true
defaultValue	languageTag displayText attributeValue en Default Value 1

Traits

List of traits for the severityCode attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

Parameter	Value	Data type	Explanation
default	languageTag displayText attributeValue en Default Value 1	any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Severity	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Select the severity of this case to indicate the incident's impact on the customer's business.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"severitycode"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10079"	integer

is.dataFormat.integer

severityCode_display

First included in: service/Case (this entity)

Properties

Name	Value
dataFormat	string
isReadOnly	true

Traits

List of traits for the severityCode_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

Parameter	Value	Data type	Explanation
inSupportOf	"severityCode"	attributeName	output parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

SLAInvokedId

Last SLA that was applied to this case. This field is for internal use only.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Last SLA applied
description	Last SLA that was applied to this case. This field is for internal use only.
dataFormat	guid
isNullable	true
sourceName	slainvokedid

Traits

List of traits for the SLAInvokedId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Last SLA applied	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Last SLA that was applied to this case. This field is for internal use only.	entity	a reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

Parameter	Value	Data type	Explanation
entityReferences	entityReference attributeReference /core/applicationCommon/SLA.cdm.json/SLA SLAId	entity	a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"slainvokedid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10081"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

socialProfileId

Unique identifier of the social profile with which the case is associated.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Social Profile
description	Unique identifier of the social profile with which the case is associated.
dataFormat	guid
isNullable	true
sourceName	socialprofileid

Traits

List of traits for the socialProfileId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Social Profile	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Unique identifier of the social profile with which the case is associated.	entity	a reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

Parameter	Value	Data type	Explanation
entityReferences	entityReference attributeReference /core/applicationCommon/SocialProfile.cdm.json/SocialProfile socialProfileId	entity	a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"socialprofileid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10082"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

stateCode

Shows whether the case is active, resolved, or canceled. Resolved and canceled cases are read-only and can't be edited unless they are reactivated.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Status
description	Shows whether the case is active, resolved, or canceled. Resolved and canceled cases are read-only and can't be edited unless they are reactivated.
dataFormat	int32
sourceName	statecode
valueConstrainedToList	true
defaultValue	languageTag displayText attributeValue en Active 0 en Resolved 1 en Canceled 2

Traits

List of traits for the stateCode attribute are listed below.

is.dataFormat.integer
does.haveDefault
An attribute has a default value

Parameter	Value	Data type	Explanation
default	languageTag displayText attributeValue en Active 0 en Resolved 1 en Canceled 2	any

is.constrainedList
the values of an attribute are taken from or looked up from a fixed list of possibilities

means.entityState
the attribute represents the current state of the entity.

Parameter	Value	Data type	Explanation
attribute	Case/(resolvedAttributes)/stateCode	attribute

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"systemrequired"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Status	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Shows whether the case is active, resolved, or canceled. Resolved and canceled cases are read-only and can't be edited unless they are reactivated.	entity	a reference to the constant entity holding the list of localized text

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"statecode"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10083"	integer

is.dataFormat.integer

stateCode_display

First included in: service/Case (this entity)

Properties

Name	Value
dataFormat	string
isReadOnly	true

Traits

List of traits for the stateCode_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

Parameter	Value	Data type	Explanation
inSupportOf	"stateCode"	attributeName	output parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

statusCode

Select the case's status.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Status Reason
description	Select the case's status.
dataFormat	int32
isNullable	true
sourceName	statuscode
defaultValue	languageTag displayText attributeValue correlatedValue en Problem Solved 5 1 en Information Provided 1000 1 en Canceled 6 2 en Merged 2000 2 en In Progress 1 0 en On Hold 2 0 en Waiting for Details 3 0 en Researching 4 0

Traits

List of traits for the statusCode attribute are listed below.

is.dataFormat.integer
is.constrainedList.correlated
the values of an attribute are taken from or looked up from a fixed list of possibilities that represent correlated status

does.haveDefault
An attribute has a default value

Parameter	Value	Data type	Explanation
default	languageTag displayText attributeValue correlatedValue en Problem Solved 5 1 en Information Provided 1000 1 en Canceled 6 2 en Merged 2000 2 en In Progress 1 0 en On Hold 2 0 en Waiting for Details 3 0 en Researching 4 0	any

is.correlatedWith
the attribute value is correlated with the sourceAttribute

Parameter	Value	Data type	Explanation
sourceAttribute	"stateCode"	attributeName

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Status Reason	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Select the case's status.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"statuscode"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10085"	integer

is.dataFormat.integer

statusCode_display

First included in: service/Case (this entity)

Properties

Name	Value
dataFormat	string
isReadOnly	true

Traits

List of traits for the statusCode_display attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
means.reference.displayText
is.readOnly
is.addedInSupportOf

Parameter	Value	Data type	Explanation
inSupportOf	"statusCode"	attributeName	output parameter naming the attribute that is being supported

is.dataFormat.character
is.dataFormat.array

subjectId

Choose the subject for the case, such as catalog request or product complaint, so customer service managers can identify frequent requests or problem areas. Administrators can configure subjects under Business Management in the Settings area.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Subject
description	Choose the subject for the case, such as catalog request or product complaint, so customer service managers can identify frequent requests or problem areas. Administrators can configure subjects under Business Management in the Settings area.
dataFormat	guid
isNullable	true
sourceName	subjectid

Traits

List of traits for the subjectId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"subject"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Subject	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Choose the subject for the case, such as catalog request or product complaint, so customer service managers can identify frequent requests or problem areas. Administrators can configure subjects under Business Management in the Settings area.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"subjectid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10087"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

ticketNumber

Shows the case number for customer reference and searching capabilities. This cannot be modified.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Case Number
description	Shows the case number for customer reference and searching capabilities. This cannot be modified.
dataFormat	string
maximumLength	100
isNullable	true
sourceName	ticketnumber

Traits

List of traits for the ticketNumber attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Case Number	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Shows the case number for customer reference and searching capabilities. This cannot be modified.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"ticketnumber"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10088"	integer

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
maximumLength	"100"	integer

is.dataFormat.character
is.dataFormat.array

masterId

Choose the primary case the current case was merged into.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Master Case
description	Choose the primary case the current case was merged into.
dataFormat	guid
isNullable	true
sourceName	masterid

Traits

List of traits for the masterId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Master Case	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Choose the primary case the current case was merged into.	entity	a reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

Parameter	Value	Data type	Explanation
entityReferences	entityReference attributeReference /core/applicationCommon/foundationCommon/crmCommon/service/Case.cdm.json/Case incidentId	entity	a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"masterid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10089"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

parentCaseId

Choose the parent case for a case.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Parent Case
description	Choose the parent case for a case.
dataFormat	guid
isNullable	true
sourceName	parentcaseid

Traits

List of traits for the parentCaseId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Parent Case	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Choose the parent case for a case.	entity	a reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

Parameter	Value	Data type	Explanation
entityReferences	entityReference attributeReference /core/applicationCommon/foundationCommon/crmCommon/service/Case.cdm.json/Case incidentId	entity	a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"parentcaseid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10090"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

numberOfChildIncidents

Number of child incidents associated with the incident.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Child Cases
description	Number of child incidents associated with the incident.
dataFormat	int32
maximumValue	2147483647
minimumValue	0
isNullable	true
sourceName	numberofchildincidents

Traits

List of traits for the numberOfChildIncidents attribute are listed below.

is.dataFormat.integer
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Child Cases	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Number of child incidents associated with the incident.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"numberofchildincidents"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10091"	integer

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
minimumValue	"0"	decimal
maximumValue	"2147483647"	decimal

is.dataFormat.integer

merged

Tells whether the incident has been merged with another incident.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Internal Use Only
description	Tells whether the incident has been merged with another incident.
dataFormat	boolean
isNullable	true
sourceName	merged

Traits

List of traits for the merged attribute are listed below.

is.dataFormat.boolean
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Internal Use Only	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Tells whether the incident has been merged with another incident.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"merged"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10092"	integer

is.dataFormat.boolean

routeCase

Tells whether the incident has been routed to queue or not.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Route Case
description	Tells whether the incident has been routed to queue or not.
dataFormat	boolean
isNullable	true
sourceName	routecase

Traits

List of traits for the routeCase attribute are listed below.

is.dataFormat.boolean
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Route Case	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Tells whether the incident has been routed to queue or not.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"routecase"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10094"	integer

is.dataFormat.boolean

resolveBy

Enter the date by when the case must be resolved.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Resolve By
description	Enter the date by when the case must be resolved.
dataFormat	dateTime
isNullable	true
sourceName	resolveby

Traits

List of traits for the resolveBy attribute are listed below.

is.dataFormat.date
means.measurement.date
is.dataFormat.time
means.measurement.time
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Resolve By	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Enter the date by when the case must be resolved.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"resolveby"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10096"	integer

is.dataFormat.time
is.dataFormat.date

responseBy

For internal use only.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	First Response By
description	For internal use only.
dataFormat	dateTime
isNullable	true
sourceName	responseby

Traits

List of traits for the responseBy attribute are listed below.

is.dataFormat.date
means.measurement.date
is.dataFormat.time
means.measurement.time
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en First Response By	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en For internal use only.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"responseby"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10097"	integer

is.dataFormat.time
is.dataFormat.date

customerContacted

Tells whether customer service representative has contacted the customer or not.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Customer Contacted
description	Tells whether customer service representative has contacted the customer or not.
dataFormat	boolean
isNullable	true
sourceName	customercontacted

Traits

List of traits for the customerContacted attribute are listed below.

is.dataFormat.boolean
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Customer Contacted	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Tells whether customer service representative has contacted the customer or not.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"customercontacted"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10098"	integer

is.dataFormat.boolean

firstResponseSent

Indicates if the first response has been sent.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	First Response Sent
description	Indicates if the first response has been sent.
dataFormat	boolean
isNullable	true
sourceName	firstresponsesent

Traits

List of traits for the firstResponseSent attribute are listed below.

is.dataFormat.boolean
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en First Response Sent	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Indicates if the first response has been sent.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"firstresponsesent"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10100"	integer

is.dataFormat.boolean

isEscalated

Indicates if the case has been escalated.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Is Escalated
description	Indicates if the case has been escalated.
dataFormat	boolean
isNullable	true
sourceName	isescalated

Traits

List of traits for the isEscalated attribute are listed below.

is.dataFormat.boolean
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Is Escalated	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Indicates if the case has been escalated.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"isescalated"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10102"	integer

is.dataFormat.boolean

escalatedOn

Indicates the date and time when the case was escalated.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Escalated On
description	Indicates the date and time when the case was escalated.
dataFormat	dateTime
isNullable	true
sourceName	escalatedon

Traits

List of traits for the escalatedOn attribute are listed below.

is.dataFormat.date
means.measurement.date
is.dataFormat.time
means.measurement.time
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Escalated On	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Indicates the date and time when the case was escalated.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"escalatedon"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10104"	integer

is.dataFormat.time
is.dataFormat.date

primaryContactId

Select a primary contact for this case.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Contact
description	Select a primary contact for this case.
dataFormat	guid
isNullable	true
sourceName	primarycontactid

Traits

List of traits for the primaryContactId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Contact	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Select a primary contact for this case.	entity	a reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

Parameter	Value	Data type	Explanation
entityReferences	entityReference attributeReference /core/applicationCommon/foundationCommon/crmCommon/Contact.cdm.json/Contact contactId	entity	a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"primarycontactid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10105"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

onHoldTime

Shows the duration in minutes for which the case was on hold.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	On Hold Time (Minutes)
description	Shows the duration in minutes for which the case was on hold.
dataFormat	int32
maximumValue	2147483647
minimumValue	-2147483648
isNullable	true
sourceName	onholdtime

Traits

List of traits for the onHoldTime attribute are listed below.

is.dataFormat.integer
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en On Hold Time (Minutes)	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Shows the duration in minutes for which the case was on hold.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"onholdtime"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10106"	integer

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
minimumValue	"-2147483648"	decimal
maximumValue	"2147483647"	decimal

is.dataFormat.integer

lastOnHoldTime

Contains the date time stamp of the last on hold time.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Last On Hold Time
description	Contains the date time stamp of the last on hold time.
dataFormat	dateTime
isNullable	true
sourceName	lastonholdtime

Traits

List of traits for the lastOnHoldTime attribute are listed below.

is.dataFormat.date
means.measurement.date
is.dataFormat.time
means.measurement.time
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Last On Hold Time	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Contains the date time stamp of the last on hold time.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"lastonholdtime"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10107"	integer

is.dataFormat.time
is.dataFormat.date

resolveByKPIId

For internal use only.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Resolve By KPI
description	For internal use only.
dataFormat	guid
isNullable	true
sourceName	resolvebykpiid

Traits

List of traits for the resolveByKPIId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Resolve By KPI	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en For internal use only.	entity	a reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

Parameter	Value	Data type	Explanation
entityReferences	entityReference attributeReference /core/applicationCommon/foundationCommon/crmCommon/service/SLAKPIInstance.cdm.json/SLAKPIInstance SLAKPIInstanceId	entity	a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"resolvebykpiid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10108"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

firstResponseByKPIId

For internal use only.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	First Response By KPI
description	For internal use only.
dataFormat	guid
isNullable	true
sourceName	firstresponsebykpiid

Traits

List of traits for the firstResponseByKPIId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en First Response By KPI	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en For internal use only.	entity	a reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

Parameter	Value	Data type	Explanation
entityReferences	entityReference attributeReference /core/applicationCommon/foundationCommon/crmCommon/service/SLAKPIInstance.cdm.json/SLAKPIInstance SLAKPIInstanceId	entity	a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"firstresponsebykpiid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10109"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

decrementEntitlementTerm

Shows whether terms of the associated entitlement should be decremented or not.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Decrement Entitlement Terms
description	Shows whether terms of the associated entitlement should be decremented or not.
dataFormat	boolean
isNullable	true
sourceName	decremententitlementterm

Traits

List of traits for the decrementEntitlementTerm attribute are listed below.

is.dataFormat.boolean
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Decrement Entitlement Terms	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Shows whether terms of the associated entitlement should be decremented or not.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"decremententitlementterm"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10110"	integer

is.dataFormat.boolean

entityImageId

First included in: service/Case (this entity)

Properties

Name	Value
dataFormat	guid
isNullable	true
sourceName	entityimageid

Traits

List of traits for the entityImageId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"entityimageid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10112"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

accountId

Unique identifier of the account with which the case is associated.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Account
description	Unique identifier of the account with which the case is associated.
dataFormat	guid
isNullable	true
sourceName	accountid

Traits

List of traits for the accountId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Account	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Unique identifier of the account with which the case is associated.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"accountid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10116"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

contactId

Unique identifier of the contact associated with the case.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Contact
description	Unique identifier of the contact associated with the case.
dataFormat	guid
isNullable	true
sourceName	contactid

Traits

List of traits for the contactId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Contact	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Unique identifier of the contact associated with the case.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"contactid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10119"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

exchangeRate

Shows the conversion rate of the record's currency. The exchange rate is used to convert all money fields in the record from the local currency to the system's default currency.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Exchange Rate
description	Shows the conversion rate of the record's currency. The exchange rate is used to convert all money fields in the record from the local currency to the system's default currency.
dataFormat	decimal
maximumValue	100000000000
minimumValue	1E-10
isNullable	true
sourceName	exchangerate

Traits

List of traits for the exchangeRate attribute are listed below.

is.dataFormat.numeric.shaped
for setting the exact precision and scale of numeric values

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Exchange Rate	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Shows the conversion rate of the record's currency. The exchange rate is used to convert all money fields in the record from the local currency to the system's default currency.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"exchangerate"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10125"	integer

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
minimumValue	"1E-10"	decimal
maximumValue	"100000000000"	decimal

is.dataFormat.numeric.shaped
for setting the exact precision and scale of numeric values

transactionCurrencyId

Choose the local currency for the record to make sure budgets are reported in the correct currency.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Currency
description	Choose the local currency for the record to make sure budgets are reported in the correct currency.
dataFormat	guid
isNullable	true
sourceName	transactioncurrencyid

Traits

List of traits for the transactionCurrencyId attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Currency	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Choose the local currency for the record to make sure budgets are reported in the correct currency.	entity	a reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attribute(s) that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

Parameter	Value	Data type	Explanation
entityReferences	entityReference attributeReference /core/applicationCommon/Currency.cdm.json/Currency transactionCurrencyId	entity	a reference to the constant entity holding the list of entity references

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"transactioncurrencyid"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10126"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

createdByExternalParty

Shows the external party who created the record.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Created By (External Party)
description	Shows the external party who created the record.
dataFormat	guid
isNullable	true
sourceName	createdbyexternalparty

Traits

List of traits for the createdByExternalParty attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Created By (External Party)	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Shows the external party who created the record.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"createdbyexternalparty"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10129"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array

modifiedByExternalParty

Shows the external party who modified the record.
First included in: service/Case (this entity)

Properties

Name	Value
displayName	Modified By (External Party)
description	Shows the external party who modified the record.
dataFormat	guid
isNullable	true
sourceName	modifiedbyexternalparty

Traits

List of traits for the modifiedByExternalParty attribute are listed below.

is.dataFormat.character
is.dataFormat.big
is.dataFormat.array
is.dataFormat.guid
means.identity.entityId
is.CDS.lookup
The attribute represents a style of lookup in CDS for Applications

Parameter	Value	Data type	Explanation
style	"single"	string

is.requiredAtLevel
The requirement level for setting values into this attribute in CDS for Applications or for including this attribute in entities created in CDS for Analytics

Parameter	Value	Data type	Explanation
level	"none"	string	values can be: 'systemrequired', 'required', 'recommended', 'none'

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Modified By (External Party)	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Shows the external party who modified the record.	entity	a reference to the constant entity holding the list of localized text

is.nullable
The attribute value may be set to NULL.

is.CDS.sourceNamed
the unique name that identifies this object in CDS for Applications.

Parameter	Value	Data type	Explanation
name	"modifiedbyexternalparty"	string

is.CDS.ordered
the column number for an attribute with an entity in CDS for Applications.

Parameter	Value	Data type	Explanation
ordinal	"10132"	integer

is.dataFormat.guid
is.dataFormat.character
is.dataFormat.array