What's new and planned for Dynamics 365 Customer Insights - Journeys
This topic lists features that are planned to release from October 2024 through March 2025. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.
For a list of the previous wave's release plans, go to 2024 release wave 1 plan.
In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.
This check mark (
) shows which features have been released for public preview or early access and for public preview, early access, and general availability.
Moments that matter
Respond to customers’ expectations in real time to engage them in moments that matter.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Scale your business with confidence with 300M maximum monthly interactions | Admins, makers, marketers, or analysts, automatically | - | - | Mar 2025 |
| Export your data to your own storage for custom reporting | Admins, makers, marketers, or analysts, automatically | Feb 2025 | - | Apr 2025 |
| Prevent duplicate emails to shared email addresses | Admins, makers, marketers, or analysts, automatically | - | - | Feb 2025 |
| Refine email content in running journeys | Admins, makers, marketers, or analysts, automatically |
Sep 1, 2024 |
- | Mar 2025 |
| Split an audience into groups to deliver unique customer experiences | Admins, makers, marketers, or analysts, automatically |
Aug 8, 2024 |
- |
Nov 1, 2024 |
| Improve engagement and compliance with double opt-in | Admins, makers, marketers, or analysts, automatically |
Aug 21, 2024 |
- |
Nov 30, 2024 |
| Understand customer inflows and exits at every journey step | Admins, makers, marketers, or analysts, automatically | Dec 2024 | - | Mar 2025 |
| Control how fast customers can enter a journey | Admins, makers, marketers, or analysts, automatically |
Sep 3, 2024 |
- | Feb 2025 |
| Wait on segment membership to trigger next step in a journey | Admins, makers, marketers, or analysts, automatically | Feb 2025 | - | Apr 2025 |
| Orchestrate journeys using any marketing interaction | Admins, makers, marketers, or analysts, automatically | - | - | Feb 2025 |
| Personalize messages and make journey decisions based on web interactions | Admins, makers, marketers, or analysts, automatically | Dec 2024 | - | Feb 2025 |
| Accelerate journey creation using journey templates | Admins, makers, marketers, or analysts, automatically | - | - | Feb 2025 |
| Deliver common experience to multiple audiences with single journey | Admins, makers, marketers, or analysts, automatically |
Oct 21, 2024 |
- | Feb 2025 |
| Allow individuals to reenter a one-time, dynamic segment journey | Users by admins, makers, or analysts | Feb 2025 | - | Apr 2025 |
| Get insights on email engagement with heatmap analytics | Admins, makers, marketers, or analysts, automatically |
Oct 1, 2024 |
- | - |
Unify sales and marketing
Accelerate revenue and increase lifetime value through seamless experiences that unify sales and marketing.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Maximize event capacity with waitlist registrations | Admins, makers, marketers, or analysts, automatically | Mar 2025 | - | May 2025 |
| Collect extra customer information without updating your data model | Admins, makers, marketers, or analysts, automatically | Mar 2025 | - | May 2025 |
| Create event portals with event and registration details using Power Pages | Admins, makers, marketers, or analysts, automatically | Feb 2025 | - | Apr 2025 |
| Generate leads that link to an existing contact | Admins, makers, marketers, or analysts, automatically | Dec 2024 | - | Mar 2025 |
| Boost participation, simplify planning with session-based registrations | Admins, makers, marketers, or analysts, automatically |
Jan 1, 2024 |
- | Dec 2024 |
You are able to opt into some features as part of early access on August 12, 2024, including all mandatory changes that affect users. To learn more, go to Early access FAQ.
Description of Enabled for column values:
Users, automatically: These features include changes to the user experience and are enabled automatically.
Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.
Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.
For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.