Summarize work orders with Copilot in new mobile experience
Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Field Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | 
Dec 15, 2023 |
- | - |
Business value
The reimagined technician experience enables frontline workers to use Copilot to help plan their work. Copilot in Field Service provides technicians with a quick summary of their work orders with key details, so they don't have to spend time finding that information across multiple forms and tabs. It reduces the number of interactions and time spent in the mobile app, which helps technicians be more productive.
Feature details
Technicians get the ability to summarize their work orders with Copilot within the new out-of-the-box user experience in the Field Service mobile application. The summary provides them with meaningful context of the work they are about to perform. It can include notes, diagnostic information, key events in the work order lifecycle, and recommendations.
