Fix: Error Code 0000C800 is generated when connecting to the App-V Management Console

Artykuł
01/16/2012

Here’s a new KB article we published today. This one tells you how to fix an issue where error code 0000C800 is generated when connecting to the App-V Management Console:

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Symptoms

When connecting to the Microsoft Application Virtualization (App-V or SoftGrid) Management Web Service from the App-V Management Console, you receive the following error message:

Unexpected error occurred. Please report the following error code to your system administrator. Error code: 0000C800

Cause

This can occur if TCP/IP is disabled in SQL Server Configuration Manager under SQL Server Network Configurationon the App-V Database SQL Server.

Resolution

On the SQL Server where the App-V Database resides, launch SQL Server Configuration Manager, navigate and expand the SQL Server Network Configuration node and enable the TCP/IP protocol on the SQL instance that hosts the App-V Database.

Example:

On a default install of SQL there will be a Protocols for MSSQLSERVER listed under SQL Server Network Configuration. Highlight Protocols for MSSQLSERVER, right click on TCP/IP in the right hand pane and choose Enable from the Context Menu.

More Information

Other articles related to this specific App-V SQL Server connectivity error are below:

930565 Error message when you connect to the App-V (SoftGrid) Management Web Service from the App-V (SoftGrid) Management Console: "Error code: 0000C800" - https://support.microsoft.com/default.aspx?scid=kb;EN-US;930565

SoftGrid Management Console Intermittently Crashes With 0000C800 or 0000C81D Errors - https://blogs.technet.com/b/appv/archive/2007/09/13/softgrid-management-console-intermittently-crashes-with-0000c800-or-0000c81d-errors.aspx

App-V 4.5 Remote Console Configuration Guide - https://blogs.technet.com/b/appv/archive/2009/04/21/app-v-4-5-remote-console-configuration-guide.aspx

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For the most current version of this article please see the following:

2663873: Error Code 0000C800 is generated when connecting to the App-V Management Console

J.C. Hornbeck | System Center Knowledge Engineer

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Comments

Anonymous
January 01, 2003
Hi Clint , have you install Windows authentication for IIS?
Anonymous
January 19, 2012
We get this error when launching the console logged in as any account that is not the service account. We are putting the service account username/password in the configuration, but it still fails to launch with the 0000C800 error. If we log in locally as the service account the console launches fine. And TCP/IP is enabled on the SQL server. Any ideas?

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