This article provides a list of the top frequently asked questions about Services Hub Learning.
General Learning FAQs
What is Learning within the Services Hub?
Learning within the Services Hub is a combination of technologies that bring together content within the Learning Campus, Services Hub Learning Paths, and content from Microsoft Learn, to provide you with a comprehensive learning experience.
Where can I find a list of all learning content or titles?
To find the learning content, sign into the Services Hub, then select Learning.
To access a catalog that provides a dynamic listing of content, navigate to Learning or Resources within the Services Hub, then select Services Catalog.
How do I access on-demand learning content?
Sign in to the Services Hub and select Learning to navigate to the Learning landing page.
From the Learning landing page, you can:
- Search for learning content
- View recommended courses
- Browse learning content by type
- Jump into popular learning topics
- Browse courses you've already started with My Learning
- See new and updated items
How do I link my Services Hub organizational account to my personal account so I can view my Microsoft Learn progress?
Sign in to Microsoft Learn Training.
Select your user icon in the upper left corner and select Profile. Then navigate to Settings/Account Management to add an account.
If you have two Microsoft Learn profiles you want to merge, review the Microsoft Learn FAQ.
How many times can I take the same course or lab?
You can take a course or lab as many times as you want.
What happens if I close a lab without exiting it first?
Labs automatically shut down after 15 minutes. You can restart a closed lab or any other lab at any time after it's shut down.
Can I resume a lab from where I left off in my last session?
Yes. You can resume where your session ended.
What happens if I drop out of a lab after I start it?
If you leave a lab early, you need to cancel the lab and exit the tutorial before you can start another lab.
If you don't cancel and exit it yourself, you have to wait approximately 15 minutes for the lab to automatically shut down before you can start another course.
How do I start a lab?
Select the content, then select the link to start viewing it.
If you're having trouble with getting the lab started, see Connectivity Requirements.
How do I narrow down the list of courses, labs, webcasts, and videos to find what interests me?
You can filter the list of available learning modules from the Catalog Search page.
Select Learning, then scroll down and select a learning type you're interested in.
Can I get a training in my local language?
In some cases, yes. To filter for language-specific modules, select Learning, search for the learning you're interested in, then use the language filters on the page.
Are video courses available?
Yes. To view lists of available courses, select Learning, scroll down to On-Demand Videos, and select Discover More.
What is the difference between a Webcast and an On-Demand Video?
A Webcast is a live hosted event and an On-Demand Video is a recorded presentation. We record Webcasts so you can view them later, but in those cases, we refer to them as Webcasts.
Do you bring in content from conferences or other places?
Yes. Select content from various resources is included in the Services Hub.
Is there reporting information for usage and consumption of learning activities?
The customer activity page (CAP) provides an overview of learning consumed through the Services Hub for the current workspace.
Your administrator can grant you access to that page with the Customer Activity permission. You can also view your individual training transcript under My Courses on the Learning page.
Learning management FAQs
Can I get a report of what learning my team consumes?
Yes. You can view, or export, aggregate consumption of your organization's On-demand Education on the Customer Activity page..
Can I set permissions on who can participate in learning services?
Yes. The Services Hub's Learning role grants access to the Services Catalog and Learning page on the Services Hub.