1단계: 알림 레이아웃 및 동작을 정의하는 양식 만들기

Customer Service용 옴니채널은 Dynamics 365 Customer Service Enterprise의 기능을 확장하는 기능 모음을 제공하여 조직이 디지털 메시징 채널을 통해 고객과 즉시 연결하고 참여할 수 있도록 합니다. Customer Service용 옴니채널에 액세스하려면 추가 라이선스가 필요합니다. 자세한 내용은 Dynamics 365 Customer Service 가격 책정 개요 및 Dynamics 365 Customer Service 요금제 페이지를 참조하십시오.

이 항목에서는 경고 알림의 레이아웃과 동작을 정의하는 방법에 대해 설명합니다.

필수 구성 요소

• Unified Service Desk를 구성하고 필요한 Dynamics 365 Customer Service 엔터티에 액세스하려면 필요한 Dynamics 365 Customer Service 권한이 있어야 합니다. 추가 정보: Unified Service Desk에서의 액세스 관리

• Unified Service Desk의 다음 개념에 익숙해야 합니다.

  • Unified Service Desk 호스팅된 컨트롤

  • 연결 관리자, 전역 관리자 및 창 레이아웃의 세 가지 유형의 호스팅된 컨트롤. 추가 정보: Unified Service Desk의 호스팅된 컨트롤 유형, 작업, 이벤트 참조

  • Unified Service Desk를 사용하여 액세스를 필터링합니다. 추가 정보: Unified Service Desk 구성을 사용하여 액세스 관리

양식 만들기

1. Dynamics 365 인스턴트에 로그인합니다.

2. 아래쪽 화살표를 선택하여 Dynamics 365로 이동합니다.

3. Unified Service Desk 관리자를 선택합니다.

4. 양식을 선택하고 + 새로 만들기를 선택합니다.

5. 새 양식에 세부 정보를 지정합니다.

   필드	값
   이름	SimpleChatRequestPopupForm
   주문	10
   증가	아래 그림과 같이 XML 콘텐츠를 복사하여 붙여 넣으십시오.

  <Border xmlns="https://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="https://schemas.microsoft.com/winfx/2006/xaml"
xmlns:CCA="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"
xmlns:Converters="clr-namespace:USDConverters;assembly=USDConverters" xmlns:local="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"  xmlns:System="clr-namespace:System;assembly=mscorlib" BorderThickness="1,1,1,1"
>
<Border.Resources>
 <SolidColorBrush x:Key="BorderDefaultBrush" Color="#FFF1F1F1"/>
 <SolidColorBrush x:Key="BorderHCBrush" Color="{x:Static SystemColors.WindowFrameColor}"/>
 <Style TargetType="{x:Type Border}">
  <Setter Property="BorderBrush" Value="{DynamicResource BorderDefaultBrush}" />
  <Style.Triggers>
   <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
    <Setter Property="BorderBrush" Value="{DynamicResource BorderHCBrush}"/>
   </DataTrigger>
  </Style.Triggers>
 </Style>
</Border.Resources>

<Grid Height="auto" Width="280" >
 <Grid.Resources>
  <System:String x:Key="switchvar">[[switchvar]+]</System:String>

  <System:String x:Key="isAccept">[[isAccept]+]</System:String>
  <System:String x:Key="isReject">[[isReject]+]</System:String>
  <System:String x:Key="designation">[[designation]+]</System:String>
  <System:String x:Key="showWarning">[[showWarning]+]</System:String>
  <System:String x:Key="jobTitle">[[jobTitle]+]</System:String>
  <System:String x:Key="email">[[email]+]</System:String>
  <System:String x:Key="city">[[city]+]</System:String>
  <System:String x:Key="state">[[state]+]</System:String>
  <System:String x:Key="EscalatedFromVirtualAgent">[[EscalatedFromVirtualAgent]+]</System:String>

  <local:CRMImageConverter x:Key="CRMImageLoader" />

  <SolidColorBrush x:Key="HCWindowTextColor" Color="{x:Static SystemColors.WindowTextColor}"/>
  <SolidColorBrush x:Key="HCBackgroundColor" Color="{x:Static SystemColors.WindowColor}"/>
  <SolidColorBrush x:Key="HCButtonBorderColor" Color="{x:Static SystemColors.HighlightColor}"/>
  <SolidColorBrush x:Key="HCWindowHighlightTextColor" Color="{x:Static SystemColors.HighlightTextColor}" />
  <SolidColorBrush x:Key="HighlightedButtonBackgroundColor" Color="{x:Static SystemColors.HighlightColor}"/>
  <SolidColorBrush x:Key="HighlightedButtonForegroundColor" Color="{x:Static SystemColors.HighlightTextColor}" />

  <Style TargetType="{x:Type Grid}">
   <Setter Property="Background" Value="#003D60" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="TimeoutStyle" TargetType="{x:Type Grid}">
   <Setter Property="Background" Value="#003D60" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="ImageLogo" TargetType="{x:Type Image}">
   <Setter Property="Width" Value="56" />
   <Setter Property="Height" Value="56" />
   <Setter Property="Margin" Value="19,4,8,8" />
  </Style>

  <Style x:Key="WarningImageLogo" TargetType="{x:Type Image}">
   <Setter Property="Width" Value="16" />
   <Setter Property="Height" Value="16" />
   <Setter Property="Margin" Value="14,17,8,52" />
  </Style>

  <Style x:Key="ButtonImage" TargetType="{x:Type Image}">
   <Setter Property="Width" Value="16" />
   <Setter Property="Height" Value="16" />
   <Setter Property="HorizontalAlignment" Value="Center" />
   <Setter Property="VerticalAlignment" Value="Center" />
  </Style>

  <Style x:Key="NotificationTimeoutBackgroundStyle" TargetType="{x:Type Grid}">
   <Setter Property="Background" Value="#032D44" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="showAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
   <Setter Property="Visibility" Value="Collapsed"/>
   <Style.Triggers>
    <MultiDataTrigger>
     <MultiDataTrigger.Conditions>
      <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
      <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
     </MultiDataTrigger.Conditions>
     <Setter Property="Visibility" Value="Visible"/>
    </MultiDataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="hideAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
   <Setter Property="Visibility" Value="Visible"/>
   <Style.Triggers>
    <MultiDataTrigger>
     <MultiDataTrigger.Conditions>
      <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
      <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
     </MultiDataTrigger.Conditions>
     <Setter Property="Visibility" Value="Collapsed"/>
    </MultiDataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="WarningMessageVisibilityStyle" TargetType="{x:Type Grid}">
   <Setter Property="Visibility" Value="Collapsed"/>
   <Style.Triggers>
    <MultiDataTrigger>
     <MultiDataTrigger.Conditions>
      <Condition Binding="{Binding Source={StaticResource showWarning}}" Value="TRUE" />
     </MultiDataTrigger.Conditions>
     <Setter Property="Visibility" Value="Visible"/>
    </MultiDataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="WarningMessageBackgroundStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
   <Setter Property="Background" Value="#003252" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
  <Style x:Key="WarningMessageBorderStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
   <Setter Property="Background" Value="#FFFFFFFF" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
  <Style x:Key="AcceptButton" TargetType="{x:Type Button}">
   <Setter Property="OverridesDefaultStyle" Value="False"/>
   <Setter Property="FontSize" Value="14px"/>
   <Setter Property="BorderBrush" Value="#FFFFFFFF"/>
   <Setter Property="BorderThickness" Value="1"/>
   <Setter Property="Foreground" Value="#FFFFFF"/>
   <Setter Property="Background" >
    <Setter.Value>
     <LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
      <GradientStop Color="#008A00" Offset="0"/>
     </LinearGradientBrush>
    </Setter.Value>
   </Setter>
   <Style.Triggers>
    <MultiDataTrigger>
     <MultiDataTrigger.Conditions>
      <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
      <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
     </MultiDataTrigger.Conditions>
     <Setter Property="Visibility" Value="Visible"/>
     <Setter Property="Width" Value="120" />
     <Setter Property="Margin" Value="14,7,14,14" />
    </MultiDataTrigger>
    <MultiDataTrigger>
     <MultiDataTrigger.Conditions>
      <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
      <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
     </MultiDataTrigger.Conditions>
     <Setter Property="Visibility" Value="Visible"/>
     <Setter Property="Width" Value="240" />
     <Setter Property="Margin" Value="14,14,14,14" />
    </MultiDataTrigger>
    <DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
     <Setter Property="Visibility" Value="Hidden" />
    </DataTrigger>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     <Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
     <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
    </DataTrigger>
    <Trigger Property="IsMouseOver" Value="True">
     <Setter Property="Foreground" Value="{DynamicResource HighlightedButtonForegroundColor}" />
     <Setter Property="Background" Value="{DynamicResource HighlightedButtonBackgroundColor}"/>
     <Setter Property="Cursor" Value="Hand" />
    </Trigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="RejectButton" TargetType="{x:Type Button}">
   <Setter Property="OverridesDefaultStyle" Value="False"/>
   <Setter Property="FontSize" Value="14px"/>
   <Setter Property="BorderBrush" Value="#FFFFFFFF"/>
   <Setter Property="BorderThickness" Value="1"/>
   <Setter Property="Foreground" Value="#FFFFFF"/>
   <Setter Property="Background" >
    <Setter.Value>
     <LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
      <GradientStop Color="#BF0900" Offset="0"/>
     </LinearGradientBrush>
    </Setter.Value>
   </Setter>
   <Style.Triggers>
    <MultiDataTrigger>
     <MultiDataTrigger.Conditions>
      <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
      <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
     </MultiDataTrigger.Conditions>
     <Setter Property="Visibility" Value="Visible"/>
     <Setter Property="Width" Value="119" />
     <Setter Property="Margin" Value="0,7,13,14" />
    </MultiDataTrigger>
    <MultiDataTrigger>
     <MultiDataTrigger.Conditions>
      <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
      <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
     </MultiDataTrigger.Conditions>
     <Setter Property="Visibility" Value="Visible"/>
     <Setter Property="Width" Value="240" />
     <Setter Property="Margin" Value="14,14,14,14" />
    </MultiDataTrigger>
    <DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
     <Setter Property="Visibility" Value="Hidden" />
    </DataTrigger>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     <Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
     <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
    </DataTrigger>
    <Trigger Property="IsMouseOver" Value="True">
     <Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
     <Setter Property="Background" Value="{DynamicResource HCButtonBorderColor}"/>
     <Setter Property="Cursor" Value="Hand" />
    </Trigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="BaseTextStyle" TargetType="{x:Type TextBlock}">
   <Setter Property="HorizontalAlignment" Value="Left" />
   <Setter Property="VerticalAlignment" Value="Center" />
   <Setter Property="FontSize" Value="14" />
   <Setter Property="TextTrimming" Value="WordEllipsis" />
   <Setter Property="FontFamily" Value="Segoe UI" />
   <Setter Property="LineHeight" Value="16" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="LabelTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
   <Setter Property="Foreground" Value="#D8D8D8"/>
   <Setter Property="Margin" Value="0,0,0,11" />
   <Setter Property="FontWeight" Value="Regular" />
  </Style>

  <Style x:Key="TextBlockStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
   <Setter Property="Foreground" Value="#FFFFFF"/>
   <Setter Property="Margin" Value="0,0,0,11" />
   <Setter Property="FontWeight" Value="SemiBold" />
   <Style.Triggers>
    <Trigger Property="Text" Value="">
     <Setter Property="Visibility" Value="Collapsed" />
    </Trigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="DefaultTextForegroundStyle" TargetType="{x:Type TextBlock}" >
   <Setter Property="Foreground" Value="#FFFFFF"/>
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="ButtonTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}">
   <Style.Triggers>
    <Trigger Property="IsMouseOver" Value="True">
     <Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
    </Trigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="JobTitleLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source = {StaticResource jobTitle }}" Value="">
     <Setter Property="Visibility" Value="Collapsed"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
  <Style x:Key="EmailLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source = {StaticResource email }}" Value="">
     <Setter Property="Visibility" Value="Collapsed"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
  <Style x:Key="CityLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source = {StaticResource city }}" Value="">
     <Setter Property="Visibility" Value="Collapsed"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
  <Style x:Key="StateLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source = {StaticResource state }}" Value="">
     <Setter Property="Visibility" Value="Collapsed"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
  <Style x:Key="DesignationTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}" >
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source = {StaticResource designation }}" Value="">
     <Setter Property="Visibility" Value="Collapsed"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
 </Grid.Resources>

 <Grid.RowDefinitions>
  <RowDefinition Height="auto" />
  <RowDefinition Height="auto" />
  <RowDefinition Height="28" />
  <RowDefinition Height="86" />
  <RowDefinition Height="1" />
  <RowDefinition Height="auto" />
  <RowDefinition Height="auto" />
  <RowDefinition Height="auto" />
 </Grid.RowDefinitions>
 <!-- Max Sessions Warning Message -->
 <Grid Style="{StaticResource WarningMessageBackgroundStyle}" Grid.Row="0" Height="auto">
  <Grid.ColumnDefinitions>
   <ColumnDefinition Width="38"/>
   <ColumnDefinition Width="242"/>
  </Grid.ColumnDefinitions>
  <Image Style="{StaticResource WarningImageLogo}" Source="{Binding Source=new_omni_toast_warning_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />
  <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Grid.Column="1" Margin="0,14,14,15"  HorizontalAlignment="Left" Text="[[$Resources.MaxSessionsWarningForIncomingRequest]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" TextWrapping="WrapWithOverflow" FontFamily="Segoe UI"  LineHeight="19" />
 </Grid>
 <!-- Separator line -->
 <Grid Style="{StaticResource WarningMessageBorderStyle}" Grid.Row="1" Height="1" Opacity="1">
  <Grid.RowDefinitions>
   <RowDefinition Height="1" />
  </Grid.RowDefinitions>
 </Grid>

 <!-- Notification Timeout Text -->
 <Grid Style="{StaticResource showAutoAcceptMesage}" Grid.Row="2" Height="28">
  <Grid.RowDefinitions>
   <RowDefinition Height="28" />
  </Grid.RowDefinitions>
  <StackPanel Margin="14,4,14,5"  Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.AutoAcceptRequestTimeoutText]] " HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutUnit]]" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
  </StackPanel>
 </Grid>

 <Grid Style="{StaticResource hideAutoAcceptMesage}" Grid.Row="2" Height="28">
  <Grid.RowDefinitions>
   <RowDefinition Height="28" />
  </Grid.RowDefinitions>
  <StackPanel Margin="14,4,14,5"  Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutText]]" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
  </StackPanel>
 </Grid>


 <!-- Chat Request From -->
 <Grid Grid.Row="3" Height="auto" >

  <Grid.ColumnDefinitions>
   <ColumnDefinition Width="83"/>
   <ColumnDefinition Width="197"/>
  </Grid.ColumnDefinitions>

  <Image Style="{StaticResource ImageLogo}" Source="[[channelIcon]+]" />

  <Grid Grid.Column="1" Margin="20,6,14,3">
   <Grid.RowDefinitions>
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
   </Grid.RowDefinitions>
   <TextBlock Grid.Row="0" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" Text="[[$Scriptlet.ResolveChannelTitle]+]" FontWeight="Regular" VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="14" />
   <TextBlock Grid.Row="1" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" FontWeight="SemiBold" Text="[[from]+]" VerticalAlignment="Center" FontSize="18" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="21"  />
   <TextBlock Grid.Row="2" Style="{StaticResource DesignationTextStyle}"  HorizontalAlignment="Left" Text="{Binding Source={StaticResource designation}}" FontWeight="Regular"  VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="18"  />
  </Grid>

 </Grid>
 <!-- Separator line -->
 <Grid Grid.Row="4" Height="1" Opacity="0.13" >
  <Grid.Resources>
   <Style TargetType="{x:Type Grid}" >
    <Setter Property="Background" Value="#F1F1F1" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
  </Grid.Resources>
  <Grid.RowDefinitions>
   <RowDefinition Height="1" />
  </Grid.RowDefinitions>
 </Grid>

 <!-- Attributes-->
 <Grid Grid.Row="5" Height="auto">
  <Grid.ColumnDefinitions>
   <ColumnDefinition Width="103"/>
   <ColumnDefinition Width="177"/>
  </Grid.ColumnDefinitions>

  <Grid Grid.Column="0" Height="auto" >
   <Grid.Resources>
    <Style TargetType="{x:Type Grid}" >
     <Setter Property="Margin" Value="14,14,11,7" />
     <Style.Triggers>
      <MultiDataTrigger>
       <MultiDataTrigger.Conditions>
        <Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
        <Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
        <Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
        <Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
       </MultiDataTrigger.Conditions>
       <Setter Property="Margin" Value="0,0,0,7" />
      </MultiDataTrigger>
     </Style.Triggers>
    </Style>
   </Grid.Resources>
   <Grid.RowDefinitions>
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
   </Grid.RowDefinitions>
   <TextBlock Style="{StaticResource JobTitleLabelStyle}" Grid.Row="0" Text="[[$Resources.JobTitleLabel]]" />
   <TextBlock Style="{StaticResource EmailLabelStyle}" Grid.Row="1" Text="[[$Resources.EmailLabel]]" />
   <TextBlock Style="{StaticResource CityLabelStyle}" Grid.Row="2" Text="[[$Resources.CityLabel]]" />
   <TextBlock Style="{StaticResource StateLabelStyle}"  Grid.Row="3" Text="[[$Resources.StateLabel]]" />
  </Grid>

  <Grid Grid.Column="1" Height="auto">
   <Grid.Resources>
    <Style TargetType="{x:Type Grid}" >
     <Setter Property="Margin" Value="14,14,11,7" />
     <Style.Triggers>
      <MultiDataTrigger>
       <MultiDataTrigger.Conditions>
        <Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
        <Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
        <Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
        <Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
       </MultiDataTrigger.Conditions>
       <Setter Property="Margin" Value="0,0,0,7" />
      </MultiDataTrigger>
     </Style.Triggers>
    </Style>
   </Grid.Resources>
   <Grid.RowDefinitions>
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
   </Grid.RowDefinitions>
   <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="0" Text="[[jobTitle]+]" />
   <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="1" Text="[[email]+]" />
   <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="2" Text="[[city]+]" />
   <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="3" Text="[[state]+]" />
  </Grid>
 </Grid>
 <!-- Bot Escalation Message -->
 <Grid Grid.Row="6" Height="auto">
	<Grid.Resources>
    <Style TargetType="{x:Type Grid}" >
     <Setter Property="Margin" Value="0,0,0,7" />
	  <Setter Property="Visibility" Value="Hidden" />
     <Style.Triggers>
      <MultiDataTrigger>
       <MultiDataTrigger.Conditions>
        <Condition Binding="{Binding Source = {StaticResource EscalatedFromVirtualAgent }}" Value="True" />
       </MultiDataTrigger.Conditions>
       <Setter Property="Margin" Value="30,0,0,7" />
		<Setter Property="Visibility" Value="Visible" />
      </MultiDataTrigger>
     </Style.Triggers>
    </Style>
   </Grid.Resources>
	<Grid.RowDefinitions>
    <RowDefinition Height="auto" />
   </Grid.RowDefinitions>
	<TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="0" Text="[[$Resources.EscalatedFromVirtualAgentMessage]+]"/>
 </Grid>

 <!-- Accept / Reject Buttons -->
 <Grid Grid.Row="7" Height="auto">
  <Grid.ColumnDefinitions>
   <ColumnDefinition>
    <ColumnDefinition.Style>
     <Style TargetType="{x:Type ColumnDefinition}">
      <Setter Property="Width" Value="148" />
      <Style.Triggers>
       <DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
        <Setter Property="Width" Value="0" />
       </DataTrigger>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
         <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Width" Value="148" />
       </MultiDataTrigger>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
         <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Width" Value="*" />
       </MultiDataTrigger>
      </Style.Triggers>
     </Style>
    </ColumnDefinition.Style>
   </ColumnDefinition>
   <ColumnDefinition>
    <ColumnDefinition.Style>
     <Style TargetType="{x:Type ColumnDefinition}">
      <Setter Property="Width" Value="132" />
      <Style.Triggers>
       <DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
        <Setter Property="Width" Value="0" />
       </DataTrigger>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
         <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Width" Value="132" />
       </MultiDataTrigger>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
         <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Width" Value="*" />
       </MultiDataTrigger>
      </Style.Triggers>
     </Style>
    </ColumnDefinition.Style>
   </ColumnDefinition>
  </Grid.ColumnDefinitions>

  <Button Name="btnAccept" AutomationProperties.Name="[[$Resources.AcceptButtonText]]" Grid.Column="0" Height="40" Style="{StaticResource AcceptButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="CreateCustomerSession?cid=[[cid]+]&amp;from=[[from]+]&amp;isUniqueContactRecognized=[[isUniqueContactRecognized]+]&amp;CRMCONTACTID=[[CRMCONTACTID]+]&amp;CanActivateSession=[[CanActivateSession]+]&amp;SessionTabId=[[SessionTabId]+]">
   <StackPanel Orientation="Horizontal" VerticalAlignment="Center">
    <Image Grid.Column="0" Style="{StaticResource ButtonImage}"  Source="{Binding Source=new_omni_screenpop_accept_icon, Converter={StaticResource CRMImageLoader}}" />
    <TextBlock Grid.Column="1" Text="[[$Resources.AcceptButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
   </StackPanel>
  </Button>

  <Button Name="btnReject" AutomationProperties.Name="[[$Resources.RejectButtonText]]" Grid.Column="1" Height="40" Style="{StaticResource RejectButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="IncomingRequestRejected?cid=[[cid]+]&amp;from=[[from]+]" >
   <StackPanel Orientation="Horizontal" VerticalAlignment="Center">
    <Image Grid.Column="0" Style="{StaticResource ButtonImage}"  Source="{Binding Source=new_omni_screenpop_reject_icon, Converter={StaticResource CRMImageLoader}}" />
    <TextBlock Grid.Column="1" Text="[[$Resources.RejectButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
   </StackPanel>
  </Button>

 </Grid>
</Grid>
</Border>

5. 양식을 저장합니다.

6. 3~5 단계를 반복하여 다음과 같은 양식을 만듭니다.

대화 상담 요청 경고 알림 표시

필드	값
이름	ConsultRequestPopUpForm
주문	17
증가	아래 그림과 같이 XML 콘텐츠를 복사하여 붙여 넣으십시오.

<Border xmlns="https://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="https://schemas.microsoft.com/winfx/2006/xaml"
xmlns:CCA="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"
xmlns:Converters="clr-namespace:USDConverters;assembly=USDConverters" xmlns:local="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"  xmlns:System="clr-namespace:System;assembly=mscorlib" BorderThickness="1,1,1,1"
>
 <Border.Resources>
  <SolidColorBrush x:Key="BorderDefaultBrush" Color="#FFF1F1F1"/>
  <SolidColorBrush x:Key="BorderHCBrush" Color="{x:Static SystemColors.WindowFrameColor}"/>
  <Style TargetType="{x:Type Border}">
   <Setter Property="BorderBrush" Value="{DynamicResource BorderDefaultBrush}" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="BorderBrush" Value="{DynamicResource BorderHCBrush}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
 </Border.Resources>

 <Grid Height="auto" Width="280" >
  <Grid.Resources>
   <System:String x:Key="switchvar">[[switchvar]+]</System:String>

   <System:String x:Key="isAccept">[[isAccept]+]</System:String>
   <System:String x:Key="isReject">[[isReject]+]</System:String>
   <System:String x:Key="designation">[[designation]+]</System:String>
   <System:String x:Key="showWarning">[[showWarning]+]</System:String>
   <System:String x:Key="jobTitle">[[jobTitle]+]</System:String>
   <System:String x:Key="email">[[email]+]</System:String>
   <System:String x:Key="city">[[city]+]</System:String>
   <System:String x:Key="state">[[state]+]</System:String>

   <local:CRMImageConverter x:Key="CRMImageLoader" />

   <SolidColorBrush x:Key="HCWindowTextColor" Color="{x:Static SystemColors.WindowTextColor}"/>
   <SolidColorBrush x:Key="HCBackgroundColor" Color="{x:Static SystemColors.WindowColor}"/>
   <SolidColorBrush x:Key="HCButtonBorderColor" Color="{x:Static SystemColors.HighlightColor}"/>
   <SolidColorBrush x:Key="HCWindowHighlightTextColor" Color="{x:Static SystemColors.HighlightTextColor}" />
   <SolidColorBrush x:Key="HighlightedButtonBackgroundColor" Color="{x:Static SystemColors.HighlightColor}"/>
   <SolidColorBrush x:Key="HighlightedButtonForegroundColor" Color="{x:Static SystemColors.HighlightTextColor}" />

   <Style TargetType="{x:Type Grid}">
    <Setter Property="Background" Value="#003D60" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="TimeoutStyle" TargetType="{x:Type Grid}">
    <Setter Property="Background" Value="#003D60" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="ImageLogo" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="56" />
    <Setter Property="Height" Value="56" />
    <Setter Property="Margin" Value="19,4,8,8" />
   </Style>

   <Style x:Key="WarningImageLogo" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="16" />
    <Setter Property="Height" Value="16" />
    <Setter Property="Margin" Value="14,17,8,52" />
   </Style>

   <Style x:Key="ButtonImage" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="16" />
    <Setter Property="Height" Value="16" />
    <Setter Property="HorizontalAlignment" Value="Center" />
    <Setter Property="VerticalAlignment" Value="Center" />
   </Style>
   
   <Style x:Key="headerImage" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="12" />
    <Setter Property="Height" Value="12" />
    <Setter Property="HorizontalAlignment" Value="Center" />
    <Setter Property="VerticalAlignment" Value="Center" />
   </Style>
   
   <Style x:Key="NotificationTimeoutBackgroundStyle" TargetType="{x:Type Grid}">
    <Setter Property="Background" Value="#032D44" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="showAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
    <Setter Property="Visibility" Value="Collapsed"/>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
     </MultiDataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="hideAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
    <Setter Property="Visibility" Value="Visible"/>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Collapsed"/>
     </MultiDataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="WarningMessageVisibilityStyle" TargetType="{x:Type Grid}">
    <Setter Property="Visibility" Value="Collapsed"/>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource showWarning}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
     </MultiDataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="WarningMessageBackgroundStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
    <Setter Property="Background" Value="#003252" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="WarningMessageBorderStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
    <Setter Property="Background" Value="#FFFFFFFF" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="AcceptButton" TargetType="{x:Type Button}">
    <Setter Property="OverridesDefaultStyle" Value="False"/>
    <Setter Property="FontSize" Value="14px"/>
    <Setter Property="BorderBrush" Value="#FFFFFFFF"/>
    <Setter Property="BorderThickness" Value="1"/>
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Setter Property="Background" >
     <Setter.Value>
      <LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
       <GradientStop Color="#008A00" Offset="0"/>
      </LinearGradientBrush>
     </Setter.Value>
    </Setter>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="120" />
      <Setter Property="Margin" Value="14,7,14,14" />
     </MultiDataTrigger>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="240" />
      <Setter Property="Margin" Value="14,14,14,14" />
     </MultiDataTrigger>
     <DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
      <Setter Property="Visibility" Value="Hidden" />
     </DataTrigger>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
      <Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
     <Trigger Property="IsMouseOver" Value="True">
      <Setter Property="Foreground" Value="{DynamicResource HighlightedButtonForegroundColor}" />
      <Setter Property="Background" Value="{DynamicResource HighlightedButtonBackgroundColor}"/>
      <Setter Property="Cursor" Value="Hand" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="RejectButton" TargetType="{x:Type Button}">
    <Setter Property="OverridesDefaultStyle" Value="False"/>
    <Setter Property="FontSize" Value="14px"/>
    <Setter Property="BorderBrush" Value="#FFFFFFFF"/>
    <Setter Property="BorderThickness" Value="1"/>
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Setter Property="Background" >
     <Setter.Value>
      <LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
       <GradientStop Color="#BF0900" Offset="0"/>
      </LinearGradientBrush>
     </Setter.Value>
    </Setter>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="119" />
      <Setter Property="Margin" Value="0,7,13,14" />
     </MultiDataTrigger>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="240" />
      <Setter Property="Margin" Value="14,14,14,14" />
     </MultiDataTrigger>
     <DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
      <Setter Property="Visibility" Value="Hidden" />
     </DataTrigger>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
      <Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
     <Trigger Property="IsMouseOver" Value="True">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
      <Setter Property="Background" Value="{DynamicResource HCButtonBorderColor}"/>
      <Setter Property="Cursor" Value="Hand" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="BaseTextStyle" TargetType="{x:Type TextBlock}">
    <Setter Property="HorizontalAlignment" Value="Left" />
    <Setter Property="VerticalAlignment" Value="Center" />
    <Setter Property="FontSize" Value="14" />
    <Setter Property="TextTrimming" Value="WordEllipsis" />
    <Setter Property="FontFamily" Value="Segoe UI" />
    <Setter Property="LineHeight" Value="16" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="LabelTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
    <Setter Property="Foreground" Value="#D8D8D8"/>
    <Setter Property="Margin" Value="0,0,0,11" />
    <Setter Property="FontWeight" Value="Regular" />
   </Style>

   <Style x:Key="TextBlockStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Setter Property="Margin" Value="0,0,0,11" />
    <Setter Property="FontWeight" Value="SemiBold" />
    <Style.Triggers>
     <Trigger Property="Text" Value="">
      <Setter Property="Visibility" Value="Collapsed" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="DefaultTextForegroundStyle" TargetType="{x:Type TextBlock}" >
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="ButtonTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}">
    <Style.Triggers>
     <Trigger Property="IsMouseOver" Value="True">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="JobTitleLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource jobTitle }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="EmailLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource email }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="CityLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource city }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="StateLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource state }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="DesignationTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}" >
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource designation }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
  </Grid.Resources>

  <Grid.RowDefinitions>
   <RowDefinition Height="auto" />
   <RowDefinition Height="auto" />
   <RowDefinition Height="21" />
   <RowDefinition Height="28" />
   <RowDefinition Height="86" />
   <RowDefinition Height="1" />
   <RowDefinition Height="auto" />
   <RowDefinition Height="auto" />
  </Grid.RowDefinitions>
  <!-- Max Sessions Warning Message -->
  <Grid Style="{StaticResource WarningMessageBackgroundStyle}" Grid.Row="0" Height="auto">
   <Grid.ColumnDefinitions>
    <ColumnDefinition Width="38"/>
    <ColumnDefinition Width="242"/>
   </Grid.ColumnDefinitions>
   <Image Style="{StaticResource WarningImageLogo}" Source="{Binding Source=new_omni_toast_warning_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />
   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Grid.Column="1" Margin="0,14,14,15"  HorizontalAlignment="Left" Text="[[$Resources.MaxSessionsWarningForIncomingRequest]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" TextWrapping="WrapWithOverflow" FontFamily="Segoe UI"  LineHeight="19" />
  </Grid>
  <!-- Separator line -->
  <Grid Style="{StaticResource WarningMessageBorderStyle}" Grid.Row="1" Height="1" Opacity="1">
   <Grid.RowDefinitions>
    <RowDefinition Height="1" />
   </Grid.RowDefinitions>
  </Grid>

  <!-- Consult Request -->
          <Grid Grid.Row="2" Height="21">
            <Grid.Resources>
                <Style TargetType="{x:Type Grid}">
                    <Setter Property="Background" Value="#FFB22912" />
                    <Style.Triggers>
                        <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
                            <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
                        </DataTrigger>
                    </Style.Triggers>
                </Style>
            </Grid.Resources>
            <Grid.ColumnDefinitions>
                <ColumnDefinition Width="34" />
                <ColumnDefinition Width="174" />
                <ColumnDefinition Width="72" />
            </Grid.ColumnDefinitions>
            <Image Grid.Column="0" Style="{StaticResource headerImage}" Source="{Binding Source=new_omni_screenpop_transfer_icon, Converter={StaticResource CRMImageLoader}}" />
            <TextBlock Grid.Column="1" Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.ConsultRequest]]" HorizontalAlignment="Left" FontWeight="SemiBold" VerticalAlignment="Center" FontSize="11" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="13" />
        </Grid>
  
  <!-- Notification Timeout Text -->
  <Grid Style="{StaticResource showAutoAcceptMesage}" Grid.Row="3" Height="28">
   <Grid.RowDefinitions>
    <RowDefinition Height="28" />
   </Grid.RowDefinitions>
   <StackPanel Margin="14,4,14,5"  Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.AutoAcceptRequestTimeoutText]] " HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutUnit]]" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   </StackPanel>
  </Grid>

  <Grid Style="{StaticResource hideAutoAcceptMesage}" Grid.Row="3" Height="28">
   <Grid.RowDefinitions>
    <RowDefinition Height="28" />
   </Grid.RowDefinitions>
   <StackPanel Margin="14,4,14,5"  Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutText]]" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   </StackPanel>
  </Grid>


  <!-- Chat Request From -->
  <Grid Grid.Row="4" Height="auto" >

   <Grid.ColumnDefinitions>
    <ColumnDefinition Width="83"/>
    <ColumnDefinition Width="197"/>
   </Grid.ColumnDefinitions>

   <Image Style="{StaticResource ImageLogo}" Source="{Binding Source=new_omni_screenpop_incomingchat_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />

   <Grid Grid.Column="1" Margin="20,6,14,3">
    <Grid.RowDefinitions>
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
    </Grid.RowDefinitions>
    <TextBlock Grid.Row="0" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" Text="[[$Resources.ChatRequestTitle]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="14" />
    <TextBlock Grid.Row="1" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" FontWeight="SemiBold" Text="[[from]+]" VerticalAlignment="Center" FontSize="18" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="21"  />
    <TextBlock Grid.Row="2" Style="{StaticResource DesignationTextStyle}"  HorizontalAlignment="Left" Text="{Binding Source={StaticResource designation}}" FontWeight="Regular"  VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="18"  />
   </Grid>

  </Grid>
  <!-- Separator line -->
  <Grid Grid.Row="5" Height="1" Opacity="0.13" >
   <Grid.Resources>
    <Style TargetType="{x:Type Grid}" >
     <Setter Property="Background" Value="#F1F1F1" />
     <Style.Triggers>
      <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
       <Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
      </DataTrigger>
     </Style.Triggers>
    </Style>
   </Grid.Resources>
   <Grid.RowDefinitions>
    <RowDefinition Height="1" />
   </Grid.RowDefinitions>
  </Grid>

  <!-- Attributes-->
  <Grid Grid.Row="6" Height="auto">
   <Grid.ColumnDefinitions>
    <ColumnDefinition Width="103"/>
    <ColumnDefinition Width="177"/>
   </Grid.ColumnDefinitions>

   <Grid Grid.Column="0" Height="auto" >
    <Grid.Resources>
     <Style TargetType="{x:Type Grid}" >
      <Setter Property="Margin" Value="14,14,11,7" />
      <Style.Triggers>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Margin" Value="0,0,0,7" />
       </MultiDataTrigger>
      </Style.Triggers>
     </Style>
    </Grid.Resources>
    <Grid.RowDefinitions>
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
    </Grid.RowDefinitions>
    <TextBlock Style="{StaticResource JobTitleLabelStyle}" Grid.Row="0" Text="[[$Resources.JobTitleLabel]]" />
    <TextBlock Style="{StaticResource EmailLabelStyle}" Grid.Row="1" Text="[[$Resources.EmailLabel]]" />
    <TextBlock Style="{StaticResource CityLabelStyle}" Grid.Row="2" Text="[[$Resources.CityLabel]]" />
    <TextBlock Style="{StaticResource StateLabelStyle}"  Grid.Row="3" Text="[[$Resources.StateLabel]]" />
   </Grid>

   <Grid Grid.Column="1" Height="auto">
    <Grid.Resources>
     <Style TargetType="{x:Type Grid}" >
      <Setter Property="Margin" Value="14,14,11,7" />
      <Style.Triggers>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Margin" Value="0,0,0,7" />
       </MultiDataTrigger>
      </Style.Triggers>
     </Style>
    </Grid.Resources>
    <Grid.RowDefinitions>
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
    </Grid.RowDefinitions>
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="0" Text="[[jobTitle]+]" />
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="1" Text="[[email]+]" />
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="2" Text="[[city]+]" />
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="3" Text="[[state]+]" />
   </Grid>
  </Grid>

  <!-- Accept / Reject Buttons -->
  <Grid Grid.Row="7" Height="auto">
   <Grid.ColumnDefinitions>
    <ColumnDefinition>
     <ColumnDefinition.Style>
      <Style TargetType="{x:Type ColumnDefinition}">
       <Setter Property="Width" Value="148" />
       <Style.Triggers>
        <DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
         <Setter Property="Width" Value="0" />
        </DataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="148" />
        </MultiDataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="*" />
        </MultiDataTrigger>
       </Style.Triggers>
      </Style>
     </ColumnDefinition.Style>
    </ColumnDefinition>
    <ColumnDefinition>
     <ColumnDefinition.Style>
      <Style TargetType="{x:Type ColumnDefinition}">
       <Setter Property="Width" Value="132" />
       <Style.Triggers>
        <DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
         <Setter Property="Width" Value="0" />
        </DataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="132" />
        </MultiDataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="*" />
        </MultiDataTrigger>
       </Style.Triggers>
      </Style>
     </ColumnDefinition.Style>
    </ColumnDefinition>
   </Grid.ColumnDefinitions>

   <Button Name="btnAccept" AutomationProperties.Name="[[$Resources.AcceptButtonText]]" Grid.Column="0" Height="40" Style="{StaticResource AcceptButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="CreateCustomerSession?cid=[[cid]+]&amp;from=[[from]+]&amp;isUniqueContactRecognized=[[isUniqueContactRecognized]+]&amp;CRMCONTACTID=[[CRMCONTACTID]+]&amp;CanActivateSession=[[CanActivateSession]+]&amp;SessionTabId=[[SessionTabId]+]">
    <StackPanel Orientation="Horizontal" VerticalAlignment="Center">
     <Image Grid.Column="0" Style="{StaticResource ButtonImage}"  Source="{Binding Source=new_omni_screenpop_accept_icon, Converter={StaticResource CRMImageLoader}}" />
     <TextBlock Grid.Column="1" Text="[[$Resources.AcceptButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
    </StackPanel>
   </Button>

   <Button Name="btnReject" AutomationProperties.Name="[[$Resources.RejectButtonText]]" Grid.Column="1" Height="40" Style="{StaticResource RejectButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="IncomingRequestRejected?cid=[[cid]+]&amp;from=[[from]+]" >
    <StackPanel Orientation="Horizontal" VerticalAlignment="Center">
     <Image Grid.Column="0" Style="{StaticResource ButtonImage}"  Source="{Binding Source=new_omni_screenpop_reject_icon, Converter={StaticResource CRMImageLoader}}" />
     <TextBlock Grid.Column="1" Text="[[$Resources.RejectButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
    </StackPanel>
   </Button>

  </Grid>
 </Grid>
</Border>

대화 전송 요청 경고 알림 표시

필드	값
이름	ChatTransferRequestPopUpForm
주문	20
증가	아래 그림과 같이 XML 콘텐츠를 복사하여 붙여 넣으십시오.

<Border xmlns="https://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="https://schemas.microsoft.com/winfx/2006/xaml"
xmlns:CCA="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"
xmlns:Converters="clr-namespace:USDConverters;assembly=USDConverters" xmlns:local="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"  xmlns:System="clr-namespace:System;assembly=mscorlib" BorderThickness="1,1,1,1"
>
 <Border.Resources>
  <SolidColorBrush x:Key="BorderDefaultBrush" Color="#FFF1F1F1"/>
  <SolidColorBrush x:Key="BorderHCBrush" Color="{x:Static SystemColors.WindowFrameColor}"/>
  <Style TargetType="{x:Type Border}">
   <Setter Property="BorderBrush" Value="{DynamicResource BorderDefaultBrush}" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="BorderBrush" Value="{DynamicResource BorderHCBrush}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
 </Border.Resources>

 <Grid Height="auto" Width="280" >
  <Grid.Resources>
   <System:String x:Key="switchvar">[[switchvar]+]</System:String>

   <System:String x:Key="isAccept">[[isAccept]+]</System:String>
   <System:String x:Key="isReject">[[isReject]+]</System:String>
   <System:String x:Key="designation">[[designation]+]</System:String>
   <System:String x:Key="showWarning">[[showWarning]+]</System:String>
   <System:String x:Key="jobTitle">[[jobTitle]+]</System:String>
   <System:String x:Key="email">[[email]+]</System:String>
   <System:String x:Key="city">[[city]+]</System:String>
   <System:String x:Key="state">[[state]+]</System:String>

   <local:CRMImageConverter x:Key="CRMImageLoader" />

   <SolidColorBrush x:Key="HCWindowTextColor" Color="{x:Static SystemColors.WindowTextColor}"/>
   <SolidColorBrush x:Key="HCBackgroundColor" Color="{x:Static SystemColors.WindowColor}"/>
   <SolidColorBrush x:Key="HCButtonBorderColor" Color="{x:Static SystemColors.HighlightColor}"/>
   <SolidColorBrush x:Key="HCWindowHighlightTextColor" Color="{x:Static SystemColors.HighlightTextColor}" />
   <SolidColorBrush x:Key="HighlightedButtonBackgroundColor" Color="{x:Static SystemColors.HighlightColor}"/>
   <SolidColorBrush x:Key="HighlightedButtonForegroundColor" Color="{x:Static SystemColors.HighlightTextColor}" />

   <Style TargetType="{x:Type Grid}">
    <Setter Property="Background" Value="#003D60" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="TimeoutStyle" TargetType="{x:Type Grid}">
    <Setter Property="Background" Value="#003D60" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="ImageLogo" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="56" />
    <Setter Property="Height" Value="56" />
    <Setter Property="Margin" Value="19,4,8,8" />
   </Style>

   <Style x:Key="WarningImageLogo" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="16" />
    <Setter Property="Height" Value="16" />
    <Setter Property="Margin" Value="14,17,8,52" />
   </Style>

   <Style x:Key="ButtonImage" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="16" />
    <Setter Property="Height" Value="16" />
    <Setter Property="HorizontalAlignment" Value="Center" />
    <Setter Property="VerticalAlignment" Value="Center" />
   </Style>
   
   <Style x:Key="headerImage" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="12" />
    <Setter Property="Height" Value="12" />
    <Setter Property="HorizontalAlignment" Value="Center" />
    <Setter Property="VerticalAlignment" Value="Center" />
   </Style>
   
   <Style x:Key="NotificationTimeoutBackgroundStyle" TargetType="{x:Type Grid}">
    <Setter Property="Background" Value="#032D44" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="showAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
    <Setter Property="Visibility" Value="Collapsed"/>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
     </MultiDataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="hideAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
    <Setter Property="Visibility" Value="Visible"/>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Collapsed"/>
     </MultiDataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="WarningMessageVisibilityStyle" TargetType="{x:Type Grid}">
    <Setter Property="Visibility" Value="Collapsed"/>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource showWarning}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
     </MultiDataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="WarningMessageBackgroundStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
    <Setter Property="Background" Value="#003252" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="WarningMessageBorderStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
    <Setter Property="Background" Value="#FFFFFFFF" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="AcceptButton" TargetType="{x:Type Button}">
    <Setter Property="OverridesDefaultStyle" Value="False"/>
    <Setter Property="FontSize" Value="14px"/>
    <Setter Property="BorderBrush" Value="#FFFFFFFF"/>
    <Setter Property="BorderThickness" Value="1"/>
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Setter Property="Background" >
     <Setter.Value>
      <LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
       <GradientStop Color="#008A00" Offset="0"/>
      </LinearGradientBrush>
     </Setter.Value>
    </Setter>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="120" />
      <Setter Property="Margin" Value="14,7,14,14" />
     </MultiDataTrigger>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="240" />
      <Setter Property="Margin" Value="14,14,14,14" />
     </MultiDataTrigger>
     <DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
      <Setter Property="Visibility" Value="Hidden" />
     </DataTrigger>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
      <Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
     <Trigger Property="IsMouseOver" Value="True">
      <Setter Property="Foreground" Value="{DynamicResource HighlightedButtonForegroundColor}" />
      <Setter Property="Background" Value="{DynamicResource HighlightedButtonBackgroundColor}"/>
      <Setter Property="Cursor" Value="Hand" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="RejectButton" TargetType="{x:Type Button}">
    <Setter Property="OverridesDefaultStyle" Value="False"/>
    <Setter Property="FontSize" Value="14px"/>
    <Setter Property="BorderBrush" Value="#FFFFFFFF"/>
    <Setter Property="BorderThickness" Value="1"/>
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Setter Property="Background" >
     <Setter.Value>
      <LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
       <GradientStop Color="#BF0900" Offset="0"/>
      </LinearGradientBrush>
     </Setter.Value>
    </Setter>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="119" />
      <Setter Property="Margin" Value="0,7,13,14" />
     </MultiDataTrigger>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="240" />
      <Setter Property="Margin" Value="14,14,14,14" />
     </MultiDataTrigger>
     <DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
      <Setter Property="Visibility" Value="Hidden" />
     </DataTrigger>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
      <Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
     <Trigger Property="IsMouseOver" Value="True">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
      <Setter Property="Background" Value="{DynamicResource HCButtonBorderColor}"/>
      <Setter Property="Cursor" Value="Hand" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="BaseTextStyle" TargetType="{x:Type TextBlock}">
    <Setter Property="HorizontalAlignment" Value="Left" />
    <Setter Property="VerticalAlignment" Value="Center" />
    <Setter Property="FontSize" Value="14" />
    <Setter Property="TextTrimming" Value="WordEllipsis" />
    <Setter Property="FontFamily" Value="Segoe UI" />
    <Setter Property="LineHeight" Value="16" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="LabelTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
    <Setter Property="Foreground" Value="#D8D8D8"/>
    <Setter Property="Margin" Value="0,0,0,11" />
    <Setter Property="FontWeight" Value="Regular" />
   </Style>

   <Style x:Key="TextBlockStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Setter Property="Margin" Value="0,0,0,11" />
    <Setter Property="FontWeight" Value="SemiBold" />
    <Style.Triggers>
     <Trigger Property="Text" Value="">
      <Setter Property="Visibility" Value="Collapsed" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="DefaultTextForegroundStyle" TargetType="{x:Type TextBlock}" >
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="ButtonTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}">
    <Style.Triggers>
     <Trigger Property="IsMouseOver" Value="True">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="JobTitleLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource jobTitle }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="EmailLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource email }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="CityLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource city }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="StateLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource state }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="DesignationTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}" >
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource designation }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
  </Grid.Resources>

  <Grid.RowDefinitions>
   <RowDefinition Height="auto" />
   <RowDefinition Height="auto" />
   <RowDefinition Height="21" />
   <RowDefinition Height="28" />
   <RowDefinition Height="86" />
   <RowDefinition Height="1" />
   <RowDefinition Height="auto" />
   <RowDefinition Height="auto" />
  </Grid.RowDefinitions>
  <!-- Max Sessions Warning Message -->
  <Grid Style="{StaticResource WarningMessageBackgroundStyle}" Grid.Row="0" Height="auto">
   <Grid.ColumnDefinitions>
    <ColumnDefinition Width="38"/>
    <ColumnDefinition Width="242"/>
   </Grid.ColumnDefinitions>
   <Image Style="{StaticResource WarningImageLogo}" Source="{Binding Source=new_omni_toast_warning_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />
   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Grid.Column="1" Margin="0,14,14,15"  HorizontalAlignment="Left" Text="[[$Resources.MaxSessionsWarningForIncomingRequest]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" TextWrapping="WrapWithOverflow" FontFamily="Segoe UI"  LineHeight="19" />
  </Grid>
  <!-- Separator line -->
  <Grid Style="{StaticResource WarningMessageBorderStyle}" Grid.Row="1" Height="1" Opacity="1">
   <Grid.RowDefinitions>
    <RowDefinition Height="1" />
   </Grid.RowDefinitions>
  </Grid>

  <!-- Transfer Request -->
          <Grid Grid.Row="2" Height="21">
            <Grid.Resources>
                <Style TargetType="{x:Type Grid}">
                    <Setter Property="Background" Value="#000000" />
                    <Style.Triggers>
                        <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
                            <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
                        </DataTrigger>
                    </Style.Triggers>
                </Style>
            </Grid.Resources>
            <Grid.ColumnDefinitions>
                <ColumnDefinition Width="34" />
                <ColumnDefinition Width="174" />
                <ColumnDefinition Width="72" />
            </Grid.ColumnDefinitions>
            <Image Grid.Column="0" Style="{StaticResource headerImage}" Source="{Binding Source=new_omni_screenpop_transfer_icon, Converter={StaticResource CRMImageLoader}}" />
            <TextBlock Grid.Column="1" Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.TransferRequest]]" HorizontalAlignment="Left" FontWeight="SemiBold" VerticalAlignment="Center" FontSize="11" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="13" />
        </Grid>
  
  <!-- Notification Timeout Text -->
  <Grid Style="{StaticResource showAutoAcceptMesage}" Grid.Row="3" Height="28">
   <Grid.RowDefinitions>
    <RowDefinition Height="28" />
   </Grid.RowDefinitions>
   <StackPanel Margin="14,4,14,5"  Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.AutoAcceptRequestTimeoutText]] " HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutUnit]]" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   </StackPanel>
  </Grid>

  <Grid Style="{StaticResource hideAutoAcceptMesage}" Grid.Row="3" Height="28">
   <Grid.RowDefinitions>
    <RowDefinition Height="28" />
   </Grid.RowDefinitions>
   <StackPanel Margin="14,4,14,5"  Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutText]]" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   </StackPanel>
  </Grid>


  <!-- Chat Request From -->
  <Grid Grid.Row="4" Height="auto" >

   <Grid.ColumnDefinitions>
    <ColumnDefinition Width="83"/>
    <ColumnDefinition Width="197"/>
   </Grid.ColumnDefinitions>

   <Image Style="{StaticResource ImageLogo}" Source="{Binding Source=new_omni_screenpop_incomingchat_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />

   <Grid Grid.Column="1" Margin="20,6,14,3">
    <Grid.RowDefinitions>
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
    </Grid.RowDefinitions>
    <TextBlock Grid.Row="0" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" Text="[[$Resources.ChatRequestTitle]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="14" />
    <TextBlock Grid.Row="1" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" FontWeight="SemiBold" Text="[[from]+]" VerticalAlignment="Center" FontSize="18" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="21"  />
    <TextBlock Grid.Row="2" Style="{StaticResource DesignationTextStyle}"  HorizontalAlignment="Left" Text="{Binding Source={StaticResource designation}}" FontWeight="Regular"  VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="18"  />
   </Grid>

  </Grid>
  <!-- Separator line -->
  <Grid Grid.Row="5" Height="1" Opacity="0.13" >
   <Grid.Resources>
    <Style TargetType="{x:Type Grid}" >
     <Setter Property="Background" Value="#F1F1F1" />
     <Style.Triggers>
      <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
       <Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
      </DataTrigger>
     </Style.Triggers>
    </Style>
   </Grid.Resources>
   <Grid.RowDefinitions>
    <RowDefinition Height="1" />
   </Grid.RowDefinitions>
  </Grid>

  <!-- Attributes-->
  <Grid Grid.Row="6" Height="auto">
   <Grid.ColumnDefinitions>
    <ColumnDefinition Width="103"/>
    <ColumnDefinition Width="177"/>
   </Grid.ColumnDefinitions>

   <Grid Grid.Column="0" Height="auto" >
    <Grid.Resources>
     <Style TargetType="{x:Type Grid}" >
      <Setter Property="Margin" Value="14,14,11,7" />
      <Style.Triggers>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Margin" Value="0,0,0,7" />
       </MultiDataTrigger>
      </Style.Triggers>
     </Style>
    </Grid.Resources>
    <Grid.RowDefinitions>
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
    </Grid.RowDefinitions>
    <TextBlock Style="{StaticResource JobTitleLabelStyle}" Grid.Row="0" Text="[[$Resources.JobTitleLabel]]" />
    <TextBlock Style="{StaticResource EmailLabelStyle}" Grid.Row="1" Text="[[$Resources.EmailLabel]]" />
    <TextBlock Style="{StaticResource CityLabelStyle}" Grid.Row="2" Text="[[$Resources.CityLabel]]" />
    <TextBlock Style="{StaticResource StateLabelStyle}"  Grid.Row="3" Text="[[$Resources.StateLabel]]" />
   </Grid>

   <Grid Grid.Column="1" Height="auto">
    <Grid.Resources>
     <Style TargetType="{x:Type Grid}" >
      <Setter Property="Margin" Value="14,14,11,7" />
      <Style.Triggers>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Margin" Value="0,0,0,7" />
       </MultiDataTrigger>
      </Style.Triggers>
     </Style>
    </Grid.Resources>
    <Grid.RowDefinitions>
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
    </Grid.RowDefinitions>
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="0" Text="[[jobTitle]+]" />
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="1" Text="[[email]+]" />
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="2" Text="[[city]+]" />
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="3" Text="[[state]+]" />
   </Grid>
  </Grid>

  <!-- Accept / Reject Buttons -->
  <Grid Grid.Row="7" Height="auto">
   <Grid.ColumnDefinitions>
    <ColumnDefinition>
     <ColumnDefinition.Style>
      <Style TargetType="{x:Type ColumnDefinition}">
       <Setter Property="Width" Value="148" />
       <Style.Triggers>
        <DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
         <Setter Property="Width" Value="0" />
        </DataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="148" />
        </MultiDataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="*" />
        </MultiDataTrigger>
       </Style.Triggers>
      </Style>
     </ColumnDefinition.Style>
    </ColumnDefinition>
    <ColumnDefinition>
     <ColumnDefinition.Style>
      <Style TargetType="{x:Type ColumnDefinition}">
       <Setter Property="Width" Value="132" />
       <Style.Triggers>
        <DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
         <Setter Property="Width" Value="0" />
        </DataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="132" />
        </MultiDataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="*" />
        </MultiDataTrigger>
       </Style.Triggers>
      </Style>
     </ColumnDefinition.Style>
    </ColumnDefinition>
   </Grid.ColumnDefinitions>

   <Button  Name="btnAccept" AutomationProperties.Name="[[$Resources.AcceptButtonText]]" Grid.Column="0" Height="40" Style="{StaticResource AcceptButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="CreateCustomerSession?cid=[[cid]+]&amp;from=[[from]+]&amp;isUniqueContactRecognized=[[isUniqueContactRecognized]+]&amp;CRMCONTACTID=[[CRMCONTACTID]+]&amp;CanActivateSession=[[CanActivateSession]+]&amp;SessionTabId=[[SessionTabId]+]">
    <StackPanel Orientation="Horizontal" VerticalAlignment="Center">
     <Image Grid.Column="0" Style="{StaticResource ButtonImage}"  Source="{Binding Source=new_omni_screenpop_accept_icon, Converter={StaticResource CRMImageLoader}}" />
     <TextBlock Grid.Column="1" Text="[[$Resources.AcceptButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
    </StackPanel>
   </Button>

   <Button Name="btnReject" AutomationProperties.Name="[[$Resources.RejectButtonText]]" Grid.Column="1" Height="40" Style="{StaticResource RejectButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="IncomingRequestRejected?cid=[[cid]+]&amp;from=[[from]+]" >
    <StackPanel Orientation="Horizontal" VerticalAlignment="Center">
     <Image Grid.Column="0" Style="{StaticResource ButtonImage}"  Source="{Binding Source=new_omni_screenpop_reject_icon, Converter={StaticResource CRMImageLoader}}" />
     <TextBlock Grid.Column="1" Text="[[$Resources.RejectButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
    </StackPanel>
   </Button>

  </Grid>
 </Grid>
</Border>

다음 항목: 2단계: 호스팅된 컨트롤 만들기

참조

• 에이전트를 위한 알림 구성
• 3단계: 옴니 채널 경고 알림 관련 작업 호출 만들기
• 4단계: 이벤트에 옴니 채널 경고 알림 관련 연결
• 5단계: 에이전트 및 감독자 구성에 호스팅된 컨트롤, 이벤트 및 작업 호출 추가
• Unified Service Desk에서 토스트 알림 구성