This article contains frequently asked questions about Support redirects.
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Why am I redirected away from Services Hub when I try to create a Support request around a cloud technology?
You can't open cases for cloud products or services directly from Services Hub. When you select a cloud product or service, Services Hub will redirect you to the relevant cloud portal, and the case must be opened from that portal. You'll be required to log into the cloud portal and have the appropriate permissions on the cloud portal to open a case.
Are the permissions for each portal universal or how do I get the proper permissions?
Each portal has their own set of permissions. You can check the solutions in this article or ask your Microsoft representative to assist with the proper permissions.
When I submit a request for Microsoft 365 or Office 365, what permissions are needed?
Requests for Microsoft 365 or Office 365 are logged via the Microsoft 365 admin center. Details on which security roles can create Support requests can be found here. People need to have the appropriate security role in the specific tenant to be able to raise a Support request for that tenant.
When I submit a request for Azure, what permissions are needed?
Requests for Azure are logged via the Azure portal. Details on what security roles can create Support requests and how to create a request can be found here. People need to have the appropriate security role in the specific subscription to be able to raise a Support request for that subscription.
When I submit a request for Dynamics 365 and Power Platform, what permissions are needed?
Requests for Dynamics 365 and PowerPlatform are logged via the Power Platform admin center. Details on what security roles can create Support requests and how to create a Support request can be found here. People need to have the appropriate security role in the specific environment to be able to raise a Support request for that environment.