Release history
This is the release history page for the Unified Service Desk Administration Guide.
Release history for Version 1.2.0, April 2015
| New and updated topics | Description of changes |
|---|---|
Sample Unified Service Desk applications Unified Service Desk system requirements Deploy sample Unified Service Desk applications to CRM server using Package Deployer |
Added information about integration with Parature knowledge management. |
Added information about how to update Unified Service Desk to the latest release. |
Release history for Version 1.1.0, December 2014
| New and updated topics | Description of changes |
|---|---|
Updated information about the system requirements for Unified Service Desk. |
|
Added information about how to update Unified Service Desk to the latest release. |
|
Topics on configuring Unified Service Desk and hosted control type reference |
Moved to the new Unified Service Desk Developer Guide. The new developer guide provides information on how to configure and extend Unified Service Desk to create call center agent applications that integrate with Microsoft Dynamics CRM and external applications. |
Release history for Version 1.0.1, September 2014
| New and updated topics | Description of changes |
|---|---|
Added information about how to update Unified Service Desk deployment from the previous release to the Update Rollup 1 for Microsoft Dynamics CRM 2013 Service Pack 1 release. |
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Added information about the two new Unified Service Desk security roles. |
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Added a link to the Unified Service Desk overview video. |
|
Multiple topics |
Updated the navigation path to view and access the Unified Service Desk entities under the new Settings > Unified Service Desk area in Microsoft Dynamics CRM. |
Release history for Version 1.0.0, May 2014
| New and updated topics | Description of changes |
|---|---|
New document |
Initial version for the Microsoft Dynamics CRM 2013 Service Pack 1 (SP1) and Microsoft Dynamics CRM Online Spring ‘14 release. |
See Also
Concepts
What's new in Unified Service Desk for administrators
Other Resources
MSDN: Unified Service Desk Developer Guide
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