Sample Unified Service Desk applications
To quickly get you started with Unified Service Desk, four sample applications have been provided that you can deploy to your CRM instance, and then use it to understand how to develop an agent application using Unified Service Desk.
| Sample application | Description |
|---|---|
Base |
The configurations in this sample application are minimal. This helps administrators and system customizers quickly understand the configurability of Unified Service Desk. These configurations enable a basic customer service scenario. For more information about the scenarios supported in this sample application, see Help & Training: Base package overview. |
CRM 2013 SP1 |
The configurations in this sample application demonstrate customer service scenarios that can be delivered using Unified Service Desk and Microsoft Dynamics CRM 2013 Service Pack 1 (SP1). This helps administrators, system customizers, and developers understand the configurability of Unified Service Desk. For more information about the scenarios supported in this sample application, see Help & Training: CRM 2013 SP1 package overview. |
CRM 2013 SP1 with Product Updates |
The configurations in this sample application demonstrate customer service scenarios that can be delivered using Unified Service Desk and Microsoft Dynamics CRM 2013 Service Pack 1 (SP1) with Product Updates installed. This helps administrators, system customizers, and developers understand the configurability of Unified Service Desk. For more information about the scenarios supported in this sample application, see Help & Training: CRM 2013 SP1 with Product Updates package overview. |
Knowledge Management |
The configurations in this sample application demonstrate how to integrate Parature knowledge management with Unified Service Desk. This helps administrators, system customizers, and developers understand the configurability of Unified Service Desk. For more information about the scenarios supported in this sample application, see Help & Training: Knowledge Management package overview. |
See Also
Concepts
Deploy sample Unified Service Desk applications to CRM server using Package Deployer
Overview of Unified Service Desk
Other Resources
MSDN: Unified Service Desk Developer Guide
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