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Troubleshoot Remote Web Workplace

  • Article

Updated: March 27, 2009

Applies To: Windows SBS 2008

This section explains how to troubleshoot some of the errors that you may encounter when you use Remote Web Workplace.

A message appears that says, “There is a problem with this Web site’s security certificate,” (see Figure 7) when you try to visit the Remote Web Workplace Web site

Cause.   Your server may be using a self-issued security certificate for your organization’s domain name (such as https://contoso.com), rather than a trusted certificate from a certificate authority.

Solution.   Install the security certificate that is issued by your server on your remote computer. For instructions, see Install the security certificate that is issued by the server on a remote computer.

A message appears that says, “The Microsoft Terminal Services Client ActiveX Control (also known as Microsoft RDP Client Control) is either not available, or is not enabled,” (see Figure 8) when you try to connect to a client computer by using Remote Web Workplace

Cause 1.   Your computer may be running Windows XP and therefore not have Remote Desktop Protocol Client 6.0 or later installed.

Solution 1.   On the computer that is running Windows XP, do the following:

  1. Go to the Knowledge Base article, “Description of the Remote Desktop Connection 6.1 client update for Terminal Services in Windows XP Service Pack 2,” at the Microsoft Web site (https://go.microsoft.com/fwlink/?LinkId=144430).

  2. In the Download Information section, click Download the Update for Windows XP (KB952155) package now.

  3. On the Remote Desktop Connection (Terminal Services Client 6.1) for Windows XP (KB952155) page, click Download.

  4. In File Download – Security Warning, click Run.

  5. In Internet Explorer – Security Warning, click Run.

  6. Follow the instructions finish installing Remote Desktop Connection (Terminal Services Client 6.1) for Windows XP.

Cause 2.   You may be using a computer that is running Windows XP with Service Pack 3, and the Microsoft Terminal Services Client ActiveX Control (also known as the Microsoft RDP Client Control) may be disabled (see Figure 9 and Figure 10).

Solution 2.   Enable the Microsoft Terminal Services Client ActiveX Control (also known as the Microsoft RDP Client Control). For more information about how to enable this, see Enable the Microsoft Terminal Services Client ActiveX Control (or the Microsoft RDP Client Control). If the control does not appear in the list of add-ons on the Manage Add-ons page, follow the procedure Display Microsoft Terminal Services ActiveX Control (or Microsoft RDP Client Control).

A message appears that says, “The wizard cannot configure Remote Desktop connection settings,” (see Figure 11) when you try to connect to a computer by using Remote Web Workplace

Cause 1.   You may be using a computer that is running Windows XP with Service Pack 2, and Remote Desktop Protocol Client 6.1 is not installed.

Solution 1.   On the computer that is running Windows XP, do the following:

  1. Go to the Knowledge Base article, “Description of the Remote Desktop Connection 6.1 client update for Terminal Services in Windows XP Service Pack 2,” at the Microsoft Web site (https://go.microsoft.com/fwlink/?LinkId=144430).

  2. In the Download Information section, click Download the Update for Windows XP (KB952155) package now.

  3. On the Remote Desktop Connection (Terminal Services Client 6.1) for Windows XP (KB952155) page, click Download.

  4. In File Download – Security Warning, click Run.

  5. In Internet Explorer – Security Warning, click Run.

  6. Follow the instructions to finish installing Remote Desktop Connection (Terminal Services Client 6.1) for Windows XP.

Cause 2.   You may be using a computer that is running Windows XP with Service Pack 3, and the Microsoft Terminal Services Client ActiveX Control (also known as the Microsoft RDP Client Control) may be disabled (see figure 3).

Solution 2.   To resolve this issue, enable the Microsoft Terminal Services Client ActiveX Control (also known as the Microsoft RDP Client Control). For more information about how to enable this, see Enable the Microsoft Terminal Services Client ActiveX Control (or the Microsoft RDP Client Control). If this control does not appear in the list of add-ons on the Manage Add-ons page, follow the procedure in Display Microsoft Terminal Services ActiveX Control (or Microsoft RDP Client Control).

A message appears that says, “An ActiveX Control was not initialized,” when you try to connect to a computer by using Remote Web Workplace

Cause.   You may be using a computer that is running Windows XP with Service Pack 3, and the Microsoft Terminal Services Client Active X Control (also known as the Microsoft RDP Client Control) may be disabled (see Figure 3).

Solution.   Enable the Microsoft Terminal Services Client ActiveX Control (also known as the Microsoft RDP Client Control). For more information about how to enable this, see Enable the Microsoft Terminal Services Client ActiveX Control (or the Microsoft RDP Client Control). If this control does not appear in the list of add-ons on the Manage Add-ons page, follow the procedure Display Microsoft Terminal Services ActiveX Control (or Microsoft RDP Client Control).

A message appears that says, “To connect to Remote Web Workplace, you must install a proper certificate,” (see Figure 12) when you try to visit the Remote Web Workplace Web site

Cause.   Your computer may not have the certificate that is needed to connect to Remote Web Workplace.

Solution.   You must install the security certificate that is issued by your server on your remote computer. For instructions, see Install the security certificate that is issued by the server on a remote computer.

A message appears that says, “Enable JavaScript for your Web browser,” (see Figure 13) when you try to visit the Remote Web Workplace Web site

Cause.   JavaScript is not enabled on your computer.

Solution.   You must enable JavaScript on your computer in order to use the Windows SBS 2008 Remote Web Workplace Web site.

To enable JavaScript in Internet Explorer 7

  1. Open Internet Explorer 7.

  2. Click Tools, and then click Internet Options.

  3. Click the Security tab.

  4. Click Internet to choose the Internet zone.

  5. Click the Custom Level button.

  6. Scroll to the Scripting section, and then, in Active Scripting, click Enable.

  7. Click OK to close Security Settings.

  8. Click OK to close Internet Options.

  9. Refresh your browser.