Étape 1 : Créer des formulaires pour définir la disposition et le comportement de la notification

Omnicanal pour Customer Service contient une suite de capacités qui étendent la puissance de Dynamics 365 Customer Service Enterprise pour permettre aux organisations de se connecter et d’interagir instantanément avec leurs clients sur les canaux de messagerie numérique. Une licence supplémentaire est requise pour accéder à Omnichannel pour Customer Service. Pour plus d’informations, voir les pages Vue d’ensemble de la tarification de Dynamics 365 Customer Service et Plan de tarification de Dynamics 365 Customer Service.

La rubrique décrit comment définir la disposition et le comportement de la notification d'alerte.

Configuration requise

• Vous devez avoir les autorisations Dynamics 365 Customer Service requises pour configurer Unified Service Desk et accéder aux entités Dynamics 365 Customer Service requises. Pour plus d’informations, consultez Gestion d’accès dans Unified Service Desk

• Vous devez connaître les concepts suivants dans Unified Service Desk :

  • Contrôles hébergés d’Unified Service Desk

  • Ces trois types de contrôles hébergés : Gestionnaire de connexion, Gestionnaire global et Mise en page du volet. Pour plus d’informations : Types de contrôle hébergé et référence d’action et d’événement dans Unified Service Desk

  • Filtrez l’accès à l’aide de Unified Service Desk. Plus d’informations : Gérer l’accès à l’aide de la configuration Unified Service Desk

Créer des formulaires

1. Connectez-vous à l’instance de Dynamics 365.

2. Sélectionnez la flèche Vers le bas en regard de Dynamics 365.

3. Sélectionnez Administrateur de Unified Service Desk.

4. Sélectionnez Formulaires, puis + Nouveau.

5. Dans le nouveau formulaire, précisez les détails.

   Champ	valeur
   Nom	SimpleChatRequestPopupForm
   Commande	10
   Majoration	Copiez-collez le contenu XML tel qu'indiqué ci-dessous

  <Border xmlns="https://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="https://schemas.microsoft.com/winfx/2006/xaml"
xmlns:CCA="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"
xmlns:Converters="clr-namespace:USDConverters;assembly=USDConverters" xmlns:local="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"  xmlns:System="clr-namespace:System;assembly=mscorlib" BorderThickness="1,1,1,1"
>
<Border.Resources>
 <SolidColorBrush x:Key="BorderDefaultBrush" Color="#FFF1F1F1"/>
 <SolidColorBrush x:Key="BorderHCBrush" Color="{x:Static SystemColors.WindowFrameColor}"/>
 <Style TargetType="{x:Type Border}">
  <Setter Property="BorderBrush" Value="{DynamicResource BorderDefaultBrush}" />
  <Style.Triggers>
   <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
    <Setter Property="BorderBrush" Value="{DynamicResource BorderHCBrush}"/>
   </DataTrigger>
  </Style.Triggers>
 </Style>
</Border.Resources>

<Grid Height="auto" Width="280" >
 <Grid.Resources>
  <System:String x:Key="switchvar">[[switchvar]+]</System:String>

  <System:String x:Key="isAccept">[[isAccept]+]</System:String>
  <System:String x:Key="isReject">[[isReject]+]</System:String>
  <System:String x:Key="designation">[[designation]+]</System:String>
  <System:String x:Key="showWarning">[[showWarning]+]</System:String>
  <System:String x:Key="jobTitle">[[jobTitle]+]</System:String>
  <System:String x:Key="email">[[email]+]</System:String>
  <System:String x:Key="city">[[city]+]</System:String>
  <System:String x:Key="state">[[state]+]</System:String>
  <System:String x:Key="EscalatedFromVirtualAgent">[[EscalatedFromVirtualAgent]+]</System:String>

  <local:CRMImageConverter x:Key="CRMImageLoader" />

  <SolidColorBrush x:Key="HCWindowTextColor" Color="{x:Static SystemColors.WindowTextColor}"/>
  <SolidColorBrush x:Key="HCBackgroundColor" Color="{x:Static SystemColors.WindowColor}"/>
  <SolidColorBrush x:Key="HCButtonBorderColor" Color="{x:Static SystemColors.HighlightColor}"/>
  <SolidColorBrush x:Key="HCWindowHighlightTextColor" Color="{x:Static SystemColors.HighlightTextColor}" />
  <SolidColorBrush x:Key="HighlightedButtonBackgroundColor" Color="{x:Static SystemColors.HighlightColor}"/>
  <SolidColorBrush x:Key="HighlightedButtonForegroundColor" Color="{x:Static SystemColors.HighlightTextColor}" />

  <Style TargetType="{x:Type Grid}">
   <Setter Property="Background" Value="#003D60" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="TimeoutStyle" TargetType="{x:Type Grid}">
   <Setter Property="Background" Value="#003D60" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="ImageLogo" TargetType="{x:Type Image}">
   <Setter Property="Width" Value="56" />
   <Setter Property="Height" Value="56" />
   <Setter Property="Margin" Value="19,4,8,8" />
  </Style>

  <Style x:Key="WarningImageLogo" TargetType="{x:Type Image}">
   <Setter Property="Width" Value="16" />
   <Setter Property="Height" Value="16" />
   <Setter Property="Margin" Value="14,17,8,52" />
  </Style>

  <Style x:Key="ButtonImage" TargetType="{x:Type Image}">
   <Setter Property="Width" Value="16" />
   <Setter Property="Height" Value="16" />
   <Setter Property="HorizontalAlignment" Value="Center" />
   <Setter Property="VerticalAlignment" Value="Center" />
  </Style>

  <Style x:Key="NotificationTimeoutBackgroundStyle" TargetType="{x:Type Grid}">
   <Setter Property="Background" Value="#032D44" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="showAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
   <Setter Property="Visibility" Value="Collapsed"/>
   <Style.Triggers>
    <MultiDataTrigger>
     <MultiDataTrigger.Conditions>
      <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
      <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
     </MultiDataTrigger.Conditions>
     <Setter Property="Visibility" Value="Visible"/>
    </MultiDataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="hideAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
   <Setter Property="Visibility" Value="Visible"/>
   <Style.Triggers>
    <MultiDataTrigger>
     <MultiDataTrigger.Conditions>
      <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
      <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
     </MultiDataTrigger.Conditions>
     <Setter Property="Visibility" Value="Collapsed"/>
    </MultiDataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="WarningMessageVisibilityStyle" TargetType="{x:Type Grid}">
   <Setter Property="Visibility" Value="Collapsed"/>
   <Style.Triggers>
    <MultiDataTrigger>
     <MultiDataTrigger.Conditions>
      <Condition Binding="{Binding Source={StaticResource showWarning}}" Value="TRUE" />
     </MultiDataTrigger.Conditions>
     <Setter Property="Visibility" Value="Visible"/>
    </MultiDataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="WarningMessageBackgroundStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
   <Setter Property="Background" Value="#003252" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
  <Style x:Key="WarningMessageBorderStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
   <Setter Property="Background" Value="#FFFFFFFF" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
  <Style x:Key="AcceptButton" TargetType="{x:Type Button}">
   <Setter Property="OverridesDefaultStyle" Value="False"/>
   <Setter Property="FontSize" Value="14px"/>
   <Setter Property="BorderBrush" Value="#FFFFFFFF"/>
   <Setter Property="BorderThickness" Value="1"/>
   <Setter Property="Foreground" Value="#FFFFFF"/>
   <Setter Property="Background" >
    <Setter.Value>
     <LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
      <GradientStop Color="#008A00" Offset="0"/>
     </LinearGradientBrush>
    </Setter.Value>
   </Setter>
   <Style.Triggers>
    <MultiDataTrigger>
     <MultiDataTrigger.Conditions>
      <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
      <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
     </MultiDataTrigger.Conditions>
     <Setter Property="Visibility" Value="Visible"/>
     <Setter Property="Width" Value="120" />
     <Setter Property="Margin" Value="14,7,14,14" />
    </MultiDataTrigger>
    <MultiDataTrigger>
     <MultiDataTrigger.Conditions>
      <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
      <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
     </MultiDataTrigger.Conditions>
     <Setter Property="Visibility" Value="Visible"/>
     <Setter Property="Width" Value="240" />
     <Setter Property="Margin" Value="14,14,14,14" />
    </MultiDataTrigger>
    <DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
     <Setter Property="Visibility" Value="Hidden" />
    </DataTrigger>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     <Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
     <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
    </DataTrigger>
    <Trigger Property="IsMouseOver" Value="True">
     <Setter Property="Foreground" Value="{DynamicResource HighlightedButtonForegroundColor}" />
     <Setter Property="Background" Value="{DynamicResource HighlightedButtonBackgroundColor}"/>
     <Setter Property="Cursor" Value="Hand" />
    </Trigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="RejectButton" TargetType="{x:Type Button}">
   <Setter Property="OverridesDefaultStyle" Value="False"/>
   <Setter Property="FontSize" Value="14px"/>
   <Setter Property="BorderBrush" Value="#FFFFFFFF"/>
   <Setter Property="BorderThickness" Value="1"/>
   <Setter Property="Foreground" Value="#FFFFFF"/>
   <Setter Property="Background" >
    <Setter.Value>
     <LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
      <GradientStop Color="#BF0900" Offset="0"/>
     </LinearGradientBrush>
    </Setter.Value>
   </Setter>
   <Style.Triggers>
    <MultiDataTrigger>
     <MultiDataTrigger.Conditions>
      <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
      <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
     </MultiDataTrigger.Conditions>
     <Setter Property="Visibility" Value="Visible"/>
     <Setter Property="Width" Value="119" />
     <Setter Property="Margin" Value="0,7,13,14" />
    </MultiDataTrigger>
    <MultiDataTrigger>
     <MultiDataTrigger.Conditions>
      <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
      <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
     </MultiDataTrigger.Conditions>
     <Setter Property="Visibility" Value="Visible"/>
     <Setter Property="Width" Value="240" />
     <Setter Property="Margin" Value="14,14,14,14" />
    </MultiDataTrigger>
    <DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
     <Setter Property="Visibility" Value="Hidden" />
    </DataTrigger>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     <Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
     <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
    </DataTrigger>
    <Trigger Property="IsMouseOver" Value="True">
     <Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
     <Setter Property="Background" Value="{DynamicResource HCButtonBorderColor}"/>
     <Setter Property="Cursor" Value="Hand" />
    </Trigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="BaseTextStyle" TargetType="{x:Type TextBlock}">
   <Setter Property="HorizontalAlignment" Value="Left" />
   <Setter Property="VerticalAlignment" Value="Center" />
   <Setter Property="FontSize" Value="14" />
   <Setter Property="TextTrimming" Value="WordEllipsis" />
   <Setter Property="FontFamily" Value="Segoe UI" />
   <Setter Property="LineHeight" Value="16" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="LabelTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
   <Setter Property="Foreground" Value="#D8D8D8"/>
   <Setter Property="Margin" Value="0,0,0,11" />
   <Setter Property="FontWeight" Value="Regular" />
  </Style>

  <Style x:Key="TextBlockStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
   <Setter Property="Foreground" Value="#FFFFFF"/>
   <Setter Property="Margin" Value="0,0,0,11" />
   <Setter Property="FontWeight" Value="SemiBold" />
   <Style.Triggers>
    <Trigger Property="Text" Value="">
     <Setter Property="Visibility" Value="Collapsed" />
    </Trigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="DefaultTextForegroundStyle" TargetType="{x:Type TextBlock}" >
   <Setter Property="Foreground" Value="#FFFFFF"/>
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="ButtonTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}">
   <Style.Triggers>
    <Trigger Property="IsMouseOver" Value="True">
     <Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
    </Trigger>
   </Style.Triggers>
  </Style>

  <Style x:Key="JobTitleLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source = {StaticResource jobTitle }}" Value="">
     <Setter Property="Visibility" Value="Collapsed"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
  <Style x:Key="EmailLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source = {StaticResource email }}" Value="">
     <Setter Property="Visibility" Value="Collapsed"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
  <Style x:Key="CityLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source = {StaticResource city }}" Value="">
     <Setter Property="Visibility" Value="Collapsed"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
  <Style x:Key="StateLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source = {StaticResource state }}" Value="">
     <Setter Property="Visibility" Value="Collapsed"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
  <Style x:Key="DesignationTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}" >
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source = {StaticResource designation }}" Value="">
     <Setter Property="Visibility" Value="Collapsed"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
 </Grid.Resources>

 <Grid.RowDefinitions>
  <RowDefinition Height="auto" />
  <RowDefinition Height="auto" />
  <RowDefinition Height="28" />
  <RowDefinition Height="86" />
  <RowDefinition Height="1" />
  <RowDefinition Height="auto" />
  <RowDefinition Height="auto" />
  <RowDefinition Height="auto" />
 </Grid.RowDefinitions>
 <!-- Max Sessions Warning Message -->
 <Grid Style="{StaticResource WarningMessageBackgroundStyle}" Grid.Row="0" Height="auto">
  <Grid.ColumnDefinitions>
   <ColumnDefinition Width="38"/>
   <ColumnDefinition Width="242"/>
  </Grid.ColumnDefinitions>
  <Image Style="{StaticResource WarningImageLogo}" Source="{Binding Source=new_omni_toast_warning_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />
  <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Grid.Column="1" Margin="0,14,14,15"  HorizontalAlignment="Left" Text="[[$Resources.MaxSessionsWarningForIncomingRequest]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" TextWrapping="WrapWithOverflow" FontFamily="Segoe UI"  LineHeight="19" />
 </Grid>
 <!-- Separator line -->
 <Grid Style="{StaticResource WarningMessageBorderStyle}" Grid.Row="1" Height="1" Opacity="1">
  <Grid.RowDefinitions>
   <RowDefinition Height="1" />
  </Grid.RowDefinitions>
 </Grid>

 <!-- Notification Timeout Text -->
 <Grid Style="{StaticResource showAutoAcceptMesage}" Grid.Row="2" Height="28">
  <Grid.RowDefinitions>
   <RowDefinition Height="28" />
  </Grid.RowDefinitions>
  <StackPanel Margin="14,4,14,5"  Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.AutoAcceptRequestTimeoutText]] " HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutUnit]]" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
  </StackPanel>
 </Grid>

 <Grid Style="{StaticResource hideAutoAcceptMesage}" Grid.Row="2" Height="28">
  <Grid.RowDefinitions>
   <RowDefinition Height="28" />
  </Grid.RowDefinitions>
  <StackPanel Margin="14,4,14,5"  Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutText]]" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
  </StackPanel>
 </Grid>


 <!-- Chat Request From -->
 <Grid Grid.Row="3" Height="auto" >

  <Grid.ColumnDefinitions>
   <ColumnDefinition Width="83"/>
   <ColumnDefinition Width="197"/>
  </Grid.ColumnDefinitions>

  <Image Style="{StaticResource ImageLogo}" Source="[[channelIcon]+]" />

  <Grid Grid.Column="1" Margin="20,6,14,3">
   <Grid.RowDefinitions>
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
   </Grid.RowDefinitions>
   <TextBlock Grid.Row="0" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" Text="[[$Scriptlet.ResolveChannelTitle]+]" FontWeight="Regular" VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="14" />
   <TextBlock Grid.Row="1" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" FontWeight="SemiBold" Text="[[from]+]" VerticalAlignment="Center" FontSize="18" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="21"  />
   <TextBlock Grid.Row="2" Style="{StaticResource DesignationTextStyle}"  HorizontalAlignment="Left" Text="{Binding Source={StaticResource designation}}" FontWeight="Regular"  VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="18"  />
  </Grid>

 </Grid>
 <!-- Separator line -->
 <Grid Grid.Row="4" Height="1" Opacity="0.13" >
  <Grid.Resources>
   <Style TargetType="{x:Type Grid}" >
    <Setter Property="Background" Value="#F1F1F1" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
  </Grid.Resources>
  <Grid.RowDefinitions>
   <RowDefinition Height="1" />
  </Grid.RowDefinitions>
 </Grid>

 <!-- Attributes-->
 <Grid Grid.Row="5" Height="auto">
  <Grid.ColumnDefinitions>
   <ColumnDefinition Width="103"/>
   <ColumnDefinition Width="177"/>
  </Grid.ColumnDefinitions>

  <Grid Grid.Column="0" Height="auto" >
   <Grid.Resources>
    <Style TargetType="{x:Type Grid}" >
     <Setter Property="Margin" Value="14,14,11,7" />
     <Style.Triggers>
      <MultiDataTrigger>
       <MultiDataTrigger.Conditions>
        <Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
        <Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
        <Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
        <Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
       </MultiDataTrigger.Conditions>
       <Setter Property="Margin" Value="0,0,0,7" />
      </MultiDataTrigger>
     </Style.Triggers>
    </Style>
   </Grid.Resources>
   <Grid.RowDefinitions>
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
   </Grid.RowDefinitions>
   <TextBlock Style="{StaticResource JobTitleLabelStyle}" Grid.Row="0" Text="[[$Resources.JobTitleLabel]]" />
   <TextBlock Style="{StaticResource EmailLabelStyle}" Grid.Row="1" Text="[[$Resources.EmailLabel]]" />
   <TextBlock Style="{StaticResource CityLabelStyle}" Grid.Row="2" Text="[[$Resources.CityLabel]]" />
   <TextBlock Style="{StaticResource StateLabelStyle}"  Grid.Row="3" Text="[[$Resources.StateLabel]]" />
  </Grid>

  <Grid Grid.Column="1" Height="auto">
   <Grid.Resources>
    <Style TargetType="{x:Type Grid}" >
     <Setter Property="Margin" Value="14,14,11,7" />
     <Style.Triggers>
      <MultiDataTrigger>
       <MultiDataTrigger.Conditions>
        <Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
        <Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
        <Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
        <Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
       </MultiDataTrigger.Conditions>
       <Setter Property="Margin" Value="0,0,0,7" />
      </MultiDataTrigger>
     </Style.Triggers>
    </Style>
   </Grid.Resources>
   <Grid.RowDefinitions>
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
    <RowDefinition Height="auto" />
   </Grid.RowDefinitions>
   <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="0" Text="[[jobTitle]+]" />
   <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="1" Text="[[email]+]" />
   <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="2" Text="[[city]+]" />
   <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="3" Text="[[state]+]" />
  </Grid>
 </Grid>
 <!-- Bot Escalation Message -->
 <Grid Grid.Row="6" Height="auto">
	<Grid.Resources>
    <Style TargetType="{x:Type Grid}" >
     <Setter Property="Margin" Value="0,0,0,7" />
	  <Setter Property="Visibility" Value="Hidden" />
     <Style.Triggers>
      <MultiDataTrigger>
       <MultiDataTrigger.Conditions>
        <Condition Binding="{Binding Source = {StaticResource EscalatedFromVirtualAgent }}" Value="True" />
       </MultiDataTrigger.Conditions>
       <Setter Property="Margin" Value="30,0,0,7" />
		<Setter Property="Visibility" Value="Visible" />
      </MultiDataTrigger>
     </Style.Triggers>
    </Style>
   </Grid.Resources>
	<Grid.RowDefinitions>
    <RowDefinition Height="auto" />
   </Grid.RowDefinitions>
	<TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="0" Text="[[$Resources.EscalatedFromVirtualAgentMessage]+]"/>
 </Grid>

 <!-- Accept / Reject Buttons -->
 <Grid Grid.Row="7" Height="auto">
  <Grid.ColumnDefinitions>
   <ColumnDefinition>
    <ColumnDefinition.Style>
     <Style TargetType="{x:Type ColumnDefinition}">
      <Setter Property="Width" Value="148" />
      <Style.Triggers>
       <DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
        <Setter Property="Width" Value="0" />
       </DataTrigger>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
         <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Width" Value="148" />
       </MultiDataTrigger>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
         <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Width" Value="*" />
       </MultiDataTrigger>
      </Style.Triggers>
     </Style>
    </ColumnDefinition.Style>
   </ColumnDefinition>
   <ColumnDefinition>
    <ColumnDefinition.Style>
     <Style TargetType="{x:Type ColumnDefinition}">
      <Setter Property="Width" Value="132" />
      <Style.Triggers>
       <DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
        <Setter Property="Width" Value="0" />
       </DataTrigger>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
         <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Width" Value="132" />
       </MultiDataTrigger>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
         <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Width" Value="*" />
       </MultiDataTrigger>
      </Style.Triggers>
     </Style>
    </ColumnDefinition.Style>
   </ColumnDefinition>
  </Grid.ColumnDefinitions>

  <Button Name="btnAccept" AutomationProperties.Name="[[$Resources.AcceptButtonText]]" Grid.Column="0" Height="40" Style="{StaticResource AcceptButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="CreateCustomerSession?cid=[[cid]+]&amp;from=[[from]+]&amp;isUniqueContactRecognized=[[isUniqueContactRecognized]+]&amp;CRMCONTACTID=[[CRMCONTACTID]+]&amp;CanActivateSession=[[CanActivateSession]+]&amp;SessionTabId=[[SessionTabId]+]">
   <StackPanel Orientation="Horizontal" VerticalAlignment="Center">
    <Image Grid.Column="0" Style="{StaticResource ButtonImage}"  Source="{Binding Source=new_omni_screenpop_accept_icon, Converter={StaticResource CRMImageLoader}}" />
    <TextBlock Grid.Column="1" Text="[[$Resources.AcceptButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
   </StackPanel>
  </Button>

  <Button Name="btnReject" AutomationProperties.Name="[[$Resources.RejectButtonText]]" Grid.Column="1" Height="40" Style="{StaticResource RejectButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="IncomingRequestRejected?cid=[[cid]+]&amp;from=[[from]+]" >
   <StackPanel Orientation="Horizontal" VerticalAlignment="Center">
    <Image Grid.Column="0" Style="{StaticResource ButtonImage}"  Source="{Binding Source=new_omni_screenpop_reject_icon, Converter={StaticResource CRMImageLoader}}" />
    <TextBlock Grid.Column="1" Text="[[$Resources.RejectButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
   </StackPanel>
  </Button>

 </Grid>
</Grid>
</Border>

5. Enregistrez le formulaire.

6. Répétez les étapes 3 à 5 pour créer les formulaires suivants.

Afficher la notification d'alerte de demande de consultation de la conversation

Champ	valeur
Nom	ConsultRequestPopUpForm
Commande	17
Majoration	Copiez-collez le contenu XML tel qu'indiqué ci-dessous

<Border xmlns="https://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="https://schemas.microsoft.com/winfx/2006/xaml"
xmlns:CCA="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"
xmlns:Converters="clr-namespace:USDConverters;assembly=USDConverters" xmlns:local="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"  xmlns:System="clr-namespace:System;assembly=mscorlib" BorderThickness="1,1,1,1"
>
 <Border.Resources>
  <SolidColorBrush x:Key="BorderDefaultBrush" Color="#FFF1F1F1"/>
  <SolidColorBrush x:Key="BorderHCBrush" Color="{x:Static SystemColors.WindowFrameColor}"/>
  <Style TargetType="{x:Type Border}">
   <Setter Property="BorderBrush" Value="{DynamicResource BorderDefaultBrush}" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="BorderBrush" Value="{DynamicResource BorderHCBrush}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
 </Border.Resources>

 <Grid Height="auto" Width="280" >
  <Grid.Resources>
   <System:String x:Key="switchvar">[[switchvar]+]</System:String>

   <System:String x:Key="isAccept">[[isAccept]+]</System:String>
   <System:String x:Key="isReject">[[isReject]+]</System:String>
   <System:String x:Key="designation">[[designation]+]</System:String>
   <System:String x:Key="showWarning">[[showWarning]+]</System:String>
   <System:String x:Key="jobTitle">[[jobTitle]+]</System:String>
   <System:String x:Key="email">[[email]+]</System:String>
   <System:String x:Key="city">[[city]+]</System:String>
   <System:String x:Key="state">[[state]+]</System:String>

   <local:CRMImageConverter x:Key="CRMImageLoader" />

   <SolidColorBrush x:Key="HCWindowTextColor" Color="{x:Static SystemColors.WindowTextColor}"/>
   <SolidColorBrush x:Key="HCBackgroundColor" Color="{x:Static SystemColors.WindowColor}"/>
   <SolidColorBrush x:Key="HCButtonBorderColor" Color="{x:Static SystemColors.HighlightColor}"/>
   <SolidColorBrush x:Key="HCWindowHighlightTextColor" Color="{x:Static SystemColors.HighlightTextColor}" />
   <SolidColorBrush x:Key="HighlightedButtonBackgroundColor" Color="{x:Static SystemColors.HighlightColor}"/>
   <SolidColorBrush x:Key="HighlightedButtonForegroundColor" Color="{x:Static SystemColors.HighlightTextColor}" />

   <Style TargetType="{x:Type Grid}">
    <Setter Property="Background" Value="#003D60" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="TimeoutStyle" TargetType="{x:Type Grid}">
    <Setter Property="Background" Value="#003D60" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="ImageLogo" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="56" />
    <Setter Property="Height" Value="56" />
    <Setter Property="Margin" Value="19,4,8,8" />
   </Style>

   <Style x:Key="WarningImageLogo" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="16" />
    <Setter Property="Height" Value="16" />
    <Setter Property="Margin" Value="14,17,8,52" />
   </Style>

   <Style x:Key="ButtonImage" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="16" />
    <Setter Property="Height" Value="16" />
    <Setter Property="HorizontalAlignment" Value="Center" />
    <Setter Property="VerticalAlignment" Value="Center" />
   </Style>
   
   <Style x:Key="headerImage" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="12" />
    <Setter Property="Height" Value="12" />
    <Setter Property="HorizontalAlignment" Value="Center" />
    <Setter Property="VerticalAlignment" Value="Center" />
   </Style>
   
   <Style x:Key="NotificationTimeoutBackgroundStyle" TargetType="{x:Type Grid}">
    <Setter Property="Background" Value="#032D44" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="showAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
    <Setter Property="Visibility" Value="Collapsed"/>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
     </MultiDataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="hideAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
    <Setter Property="Visibility" Value="Visible"/>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Collapsed"/>
     </MultiDataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="WarningMessageVisibilityStyle" TargetType="{x:Type Grid}">
    <Setter Property="Visibility" Value="Collapsed"/>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource showWarning}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
     </MultiDataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="WarningMessageBackgroundStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
    <Setter Property="Background" Value="#003252" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="WarningMessageBorderStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
    <Setter Property="Background" Value="#FFFFFFFF" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="AcceptButton" TargetType="{x:Type Button}">
    <Setter Property="OverridesDefaultStyle" Value="False"/>
    <Setter Property="FontSize" Value="14px"/>
    <Setter Property="BorderBrush" Value="#FFFFFFFF"/>
    <Setter Property="BorderThickness" Value="1"/>
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Setter Property="Background" >
     <Setter.Value>
      <LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
       <GradientStop Color="#008A00" Offset="0"/>
      </LinearGradientBrush>
     </Setter.Value>
    </Setter>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="120" />
      <Setter Property="Margin" Value="14,7,14,14" />
     </MultiDataTrigger>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="240" />
      <Setter Property="Margin" Value="14,14,14,14" />
     </MultiDataTrigger>
     <DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
      <Setter Property="Visibility" Value="Hidden" />
     </DataTrigger>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
      <Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
     <Trigger Property="IsMouseOver" Value="True">
      <Setter Property="Foreground" Value="{DynamicResource HighlightedButtonForegroundColor}" />
      <Setter Property="Background" Value="{DynamicResource HighlightedButtonBackgroundColor}"/>
      <Setter Property="Cursor" Value="Hand" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="RejectButton" TargetType="{x:Type Button}">
    <Setter Property="OverridesDefaultStyle" Value="False"/>
    <Setter Property="FontSize" Value="14px"/>
    <Setter Property="BorderBrush" Value="#FFFFFFFF"/>
    <Setter Property="BorderThickness" Value="1"/>
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Setter Property="Background" >
     <Setter.Value>
      <LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
       <GradientStop Color="#BF0900" Offset="0"/>
      </LinearGradientBrush>
     </Setter.Value>
    </Setter>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="119" />
      <Setter Property="Margin" Value="0,7,13,14" />
     </MultiDataTrigger>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="240" />
      <Setter Property="Margin" Value="14,14,14,14" />
     </MultiDataTrigger>
     <DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
      <Setter Property="Visibility" Value="Hidden" />
     </DataTrigger>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
      <Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
     <Trigger Property="IsMouseOver" Value="True">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
      <Setter Property="Background" Value="{DynamicResource HCButtonBorderColor}"/>
      <Setter Property="Cursor" Value="Hand" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="BaseTextStyle" TargetType="{x:Type TextBlock}">
    <Setter Property="HorizontalAlignment" Value="Left" />
    <Setter Property="VerticalAlignment" Value="Center" />
    <Setter Property="FontSize" Value="14" />
    <Setter Property="TextTrimming" Value="WordEllipsis" />
    <Setter Property="FontFamily" Value="Segoe UI" />
    <Setter Property="LineHeight" Value="16" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="LabelTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
    <Setter Property="Foreground" Value="#D8D8D8"/>
    <Setter Property="Margin" Value="0,0,0,11" />
    <Setter Property="FontWeight" Value="Regular" />
   </Style>

   <Style x:Key="TextBlockStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Setter Property="Margin" Value="0,0,0,11" />
    <Setter Property="FontWeight" Value="SemiBold" />
    <Style.Triggers>
     <Trigger Property="Text" Value="">
      <Setter Property="Visibility" Value="Collapsed" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="DefaultTextForegroundStyle" TargetType="{x:Type TextBlock}" >
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="ButtonTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}">
    <Style.Triggers>
     <Trigger Property="IsMouseOver" Value="True">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="JobTitleLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource jobTitle }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="EmailLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource email }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="CityLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource city }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="StateLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource state }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="DesignationTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}" >
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource designation }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
  </Grid.Resources>

  <Grid.RowDefinitions>
   <RowDefinition Height="auto" />
   <RowDefinition Height="auto" />
   <RowDefinition Height="21" />
   <RowDefinition Height="28" />
   <RowDefinition Height="86" />
   <RowDefinition Height="1" />
   <RowDefinition Height="auto" />
   <RowDefinition Height="auto" />
  </Grid.RowDefinitions>
  <!-- Max Sessions Warning Message -->
  <Grid Style="{StaticResource WarningMessageBackgroundStyle}" Grid.Row="0" Height="auto">
   <Grid.ColumnDefinitions>
    <ColumnDefinition Width="38"/>
    <ColumnDefinition Width="242"/>
   </Grid.ColumnDefinitions>
   <Image Style="{StaticResource WarningImageLogo}" Source="{Binding Source=new_omni_toast_warning_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />
   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Grid.Column="1" Margin="0,14,14,15"  HorizontalAlignment="Left" Text="[[$Resources.MaxSessionsWarningForIncomingRequest]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" TextWrapping="WrapWithOverflow" FontFamily="Segoe UI"  LineHeight="19" />
  </Grid>
  <!-- Separator line -->
  <Grid Style="{StaticResource WarningMessageBorderStyle}" Grid.Row="1" Height="1" Opacity="1">
   <Grid.RowDefinitions>
    <RowDefinition Height="1" />
   </Grid.RowDefinitions>
  </Grid>

  <!-- Consult Request -->
          <Grid Grid.Row="2" Height="21">
            <Grid.Resources>
                <Style TargetType="{x:Type Grid}">
                    <Setter Property="Background" Value="#FFB22912" />
                    <Style.Triggers>
                        <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
                            <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
                        </DataTrigger>
                    </Style.Triggers>
                </Style>
            </Grid.Resources>
            <Grid.ColumnDefinitions>
                <ColumnDefinition Width="34" />
                <ColumnDefinition Width="174" />
                <ColumnDefinition Width="72" />
            </Grid.ColumnDefinitions>
            <Image Grid.Column="0" Style="{StaticResource headerImage}" Source="{Binding Source=new_omni_screenpop_transfer_icon, Converter={StaticResource CRMImageLoader}}" />
            <TextBlock Grid.Column="1" Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.ConsultRequest]]" HorizontalAlignment="Left" FontWeight="SemiBold" VerticalAlignment="Center" FontSize="11" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="13" />
        </Grid>
  
  <!-- Notification Timeout Text -->
  <Grid Style="{StaticResource showAutoAcceptMesage}" Grid.Row="3" Height="28">
   <Grid.RowDefinitions>
    <RowDefinition Height="28" />
   </Grid.RowDefinitions>
   <StackPanel Margin="14,4,14,5"  Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.AutoAcceptRequestTimeoutText]] " HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutUnit]]" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   </StackPanel>
  </Grid>

  <Grid Style="{StaticResource hideAutoAcceptMesage}" Grid.Row="3" Height="28">
   <Grid.RowDefinitions>
    <RowDefinition Height="28" />
   </Grid.RowDefinitions>
   <StackPanel Margin="14,4,14,5"  Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutText]]" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   </StackPanel>
  </Grid>


  <!-- Chat Request From -->
  <Grid Grid.Row="4" Height="auto" >

   <Grid.ColumnDefinitions>
    <ColumnDefinition Width="83"/>
    <ColumnDefinition Width="197"/>
   </Grid.ColumnDefinitions>

   <Image Style="{StaticResource ImageLogo}" Source="{Binding Source=new_omni_screenpop_incomingchat_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />

   <Grid Grid.Column="1" Margin="20,6,14,3">
    <Grid.RowDefinitions>
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
    </Grid.RowDefinitions>
    <TextBlock Grid.Row="0" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" Text="[[$Resources.ChatRequestTitle]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="14" />
    <TextBlock Grid.Row="1" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" FontWeight="SemiBold" Text="[[from]+]" VerticalAlignment="Center" FontSize="18" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="21"  />
    <TextBlock Grid.Row="2" Style="{StaticResource DesignationTextStyle}"  HorizontalAlignment="Left" Text="{Binding Source={StaticResource designation}}" FontWeight="Regular"  VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="18"  />
   </Grid>

  </Grid>
  <!-- Separator line -->
  <Grid Grid.Row="5" Height="1" Opacity="0.13" >
   <Grid.Resources>
    <Style TargetType="{x:Type Grid}" >
     <Setter Property="Background" Value="#F1F1F1" />
     <Style.Triggers>
      <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
       <Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
      </DataTrigger>
     </Style.Triggers>
    </Style>
   </Grid.Resources>
   <Grid.RowDefinitions>
    <RowDefinition Height="1" />
   </Grid.RowDefinitions>
  </Grid>

  <!-- Attributes-->
  <Grid Grid.Row="6" Height="auto">
   <Grid.ColumnDefinitions>
    <ColumnDefinition Width="103"/>
    <ColumnDefinition Width="177"/>
   </Grid.ColumnDefinitions>

   <Grid Grid.Column="0" Height="auto" >
    <Grid.Resources>
     <Style TargetType="{x:Type Grid}" >
      <Setter Property="Margin" Value="14,14,11,7" />
      <Style.Triggers>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Margin" Value="0,0,0,7" />
       </MultiDataTrigger>
      </Style.Triggers>
     </Style>
    </Grid.Resources>
    <Grid.RowDefinitions>
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
    </Grid.RowDefinitions>
    <TextBlock Style="{StaticResource JobTitleLabelStyle}" Grid.Row="0" Text="[[$Resources.JobTitleLabel]]" />
    <TextBlock Style="{StaticResource EmailLabelStyle}" Grid.Row="1" Text="[[$Resources.EmailLabel]]" />
    <TextBlock Style="{StaticResource CityLabelStyle}" Grid.Row="2" Text="[[$Resources.CityLabel]]" />
    <TextBlock Style="{StaticResource StateLabelStyle}"  Grid.Row="3" Text="[[$Resources.StateLabel]]" />
   </Grid>

   <Grid Grid.Column="1" Height="auto">
    <Grid.Resources>
     <Style TargetType="{x:Type Grid}" >
      <Setter Property="Margin" Value="14,14,11,7" />
      <Style.Triggers>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Margin" Value="0,0,0,7" />
       </MultiDataTrigger>
      </Style.Triggers>
     </Style>
    </Grid.Resources>
    <Grid.RowDefinitions>
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
    </Grid.RowDefinitions>
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="0" Text="[[jobTitle]+]" />
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="1" Text="[[email]+]" />
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="2" Text="[[city]+]" />
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="3" Text="[[state]+]" />
   </Grid>
  </Grid>

  <!-- Accept / Reject Buttons -->
  <Grid Grid.Row="7" Height="auto">
   <Grid.ColumnDefinitions>
    <ColumnDefinition>
     <ColumnDefinition.Style>
      <Style TargetType="{x:Type ColumnDefinition}">
       <Setter Property="Width" Value="148" />
       <Style.Triggers>
        <DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
         <Setter Property="Width" Value="0" />
        </DataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="148" />
        </MultiDataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="*" />
        </MultiDataTrigger>
       </Style.Triggers>
      </Style>
     </ColumnDefinition.Style>
    </ColumnDefinition>
    <ColumnDefinition>
     <ColumnDefinition.Style>
      <Style TargetType="{x:Type ColumnDefinition}">
       <Setter Property="Width" Value="132" />
       <Style.Triggers>
        <DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
         <Setter Property="Width" Value="0" />
        </DataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="132" />
        </MultiDataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="*" />
        </MultiDataTrigger>
       </Style.Triggers>
      </Style>
     </ColumnDefinition.Style>
    </ColumnDefinition>
   </Grid.ColumnDefinitions>

   <Button Name="btnAccept" AutomationProperties.Name="[[$Resources.AcceptButtonText]]" Grid.Column="0" Height="40" Style="{StaticResource AcceptButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="CreateCustomerSession?cid=[[cid]+]&amp;from=[[from]+]&amp;isUniqueContactRecognized=[[isUniqueContactRecognized]+]&amp;CRMCONTACTID=[[CRMCONTACTID]+]&amp;CanActivateSession=[[CanActivateSession]+]&amp;SessionTabId=[[SessionTabId]+]">
    <StackPanel Orientation="Horizontal" VerticalAlignment="Center">
     <Image Grid.Column="0" Style="{StaticResource ButtonImage}"  Source="{Binding Source=new_omni_screenpop_accept_icon, Converter={StaticResource CRMImageLoader}}" />
     <TextBlock Grid.Column="1" Text="[[$Resources.AcceptButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
    </StackPanel>
   </Button>

   <Button Name="btnReject" AutomationProperties.Name="[[$Resources.RejectButtonText]]" Grid.Column="1" Height="40" Style="{StaticResource RejectButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="IncomingRequestRejected?cid=[[cid]+]&amp;from=[[from]+]" >
    <StackPanel Orientation="Horizontal" VerticalAlignment="Center">
     <Image Grid.Column="0" Style="{StaticResource ButtonImage}"  Source="{Binding Source=new_omni_screenpop_reject_icon, Converter={StaticResource CRMImageLoader}}" />
     <TextBlock Grid.Column="1" Text="[[$Resources.RejectButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
    </StackPanel>
   </Button>

  </Grid>
 </Grid>
</Border>

Afficher la notification d'alerte de demande de transfert de la conversation

Champ	valeur
Nom	ChatTransferRequestPopUpForm
Commande	20
Majoration	Copiez-collez le contenu XML tel qu'indiqué ci-dessous

<Border xmlns="https://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="https://schemas.microsoft.com/winfx/2006/xaml"
xmlns:CCA="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"
xmlns:Converters="clr-namespace:USDConverters;assembly=USDConverters" xmlns:local="clr-namespace:Microsoft.Crm.UnifiedServiceDesk.Dynamics;assembly=Microsoft.Crm.UnifiedServiceDesk.Dynamics"  xmlns:System="clr-namespace:System;assembly=mscorlib" BorderThickness="1,1,1,1"
>
 <Border.Resources>
  <SolidColorBrush x:Key="BorderDefaultBrush" Color="#FFF1F1F1"/>
  <SolidColorBrush x:Key="BorderHCBrush" Color="{x:Static SystemColors.WindowFrameColor}"/>
  <Style TargetType="{x:Type Border}">
   <Setter Property="BorderBrush" Value="{DynamicResource BorderDefaultBrush}" />
   <Style.Triggers>
    <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
     <Setter Property="BorderBrush" Value="{DynamicResource BorderHCBrush}"/>
    </DataTrigger>
   </Style.Triggers>
  </Style>
 </Border.Resources>

 <Grid Height="auto" Width="280" >
  <Grid.Resources>
   <System:String x:Key="switchvar">[[switchvar]+]</System:String>

   <System:String x:Key="isAccept">[[isAccept]+]</System:String>
   <System:String x:Key="isReject">[[isReject]+]</System:String>
   <System:String x:Key="designation">[[designation]+]</System:String>
   <System:String x:Key="showWarning">[[showWarning]+]</System:String>
   <System:String x:Key="jobTitle">[[jobTitle]+]</System:String>
   <System:String x:Key="email">[[email]+]</System:String>
   <System:String x:Key="city">[[city]+]</System:String>
   <System:String x:Key="state">[[state]+]</System:String>

   <local:CRMImageConverter x:Key="CRMImageLoader" />

   <SolidColorBrush x:Key="HCWindowTextColor" Color="{x:Static SystemColors.WindowTextColor}"/>
   <SolidColorBrush x:Key="HCBackgroundColor" Color="{x:Static SystemColors.WindowColor}"/>
   <SolidColorBrush x:Key="HCButtonBorderColor" Color="{x:Static SystemColors.HighlightColor}"/>
   <SolidColorBrush x:Key="HCWindowHighlightTextColor" Color="{x:Static SystemColors.HighlightTextColor}" />
   <SolidColorBrush x:Key="HighlightedButtonBackgroundColor" Color="{x:Static SystemColors.HighlightColor}"/>
   <SolidColorBrush x:Key="HighlightedButtonForegroundColor" Color="{x:Static SystemColors.HighlightTextColor}" />

   <Style TargetType="{x:Type Grid}">
    <Setter Property="Background" Value="#003D60" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="TimeoutStyle" TargetType="{x:Type Grid}">
    <Setter Property="Background" Value="#003D60" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="ImageLogo" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="56" />
    <Setter Property="Height" Value="56" />
    <Setter Property="Margin" Value="19,4,8,8" />
   </Style>

   <Style x:Key="WarningImageLogo" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="16" />
    <Setter Property="Height" Value="16" />
    <Setter Property="Margin" Value="14,17,8,52" />
   </Style>

   <Style x:Key="ButtonImage" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="16" />
    <Setter Property="Height" Value="16" />
    <Setter Property="HorizontalAlignment" Value="Center" />
    <Setter Property="VerticalAlignment" Value="Center" />
   </Style>
   
   <Style x:Key="headerImage" TargetType="{x:Type Image}">
    <Setter Property="Width" Value="12" />
    <Setter Property="Height" Value="12" />
    <Setter Property="HorizontalAlignment" Value="Center" />
    <Setter Property="VerticalAlignment" Value="Center" />
   </Style>
   
   <Style x:Key="NotificationTimeoutBackgroundStyle" TargetType="{x:Type Grid}">
    <Setter Property="Background" Value="#032D44" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="showAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
    <Setter Property="Visibility" Value="Collapsed"/>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
     </MultiDataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="hideAutoAcceptMesage" TargetType="Grid" BasedOn="{StaticResource NotificationTimeoutBackgroundStyle}">
    <Setter Property="Visibility" Value="Visible"/>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Collapsed"/>
     </MultiDataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="WarningMessageVisibilityStyle" TargetType="{x:Type Grid}">
    <Setter Property="Visibility" Value="Collapsed"/>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource showWarning}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
     </MultiDataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="WarningMessageBackgroundStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
    <Setter Property="Background" Value="#003252" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="WarningMessageBorderStyle" TargetType="{x:Type Grid}" BasedOn="{StaticResource WarningMessageVisibilityStyle}">
    <Setter Property="Background" Value="#FFFFFFFF" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="AcceptButton" TargetType="{x:Type Button}">
    <Setter Property="OverridesDefaultStyle" Value="False"/>
    <Setter Property="FontSize" Value="14px"/>
    <Setter Property="BorderBrush" Value="#FFFFFFFF"/>
    <Setter Property="BorderThickness" Value="1"/>
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Setter Property="Background" >
     <Setter.Value>
      <LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
       <GradientStop Color="#008A00" Offset="0"/>
      </LinearGradientBrush>
     </Setter.Value>
    </Setter>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="120" />
      <Setter Property="Margin" Value="14,7,14,14" />
     </MultiDataTrigger>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="240" />
      <Setter Property="Margin" Value="14,14,14,14" />
     </MultiDataTrigger>
     <DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
      <Setter Property="Visibility" Value="Hidden" />
     </DataTrigger>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
      <Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
     <Trigger Property="IsMouseOver" Value="True">
      <Setter Property="Foreground" Value="{DynamicResource HighlightedButtonForegroundColor}" />
      <Setter Property="Background" Value="{DynamicResource HighlightedButtonBackgroundColor}"/>
      <Setter Property="Cursor" Value="Hand" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="RejectButton" TargetType="{x:Type Button}">
    <Setter Property="OverridesDefaultStyle" Value="False"/>
    <Setter Property="FontSize" Value="14px"/>
    <Setter Property="BorderBrush" Value="#FFFFFFFF"/>
    <Setter Property="BorderThickness" Value="1"/>
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Setter Property="Background" >
     <Setter.Value>
      <LinearGradientBrush StartPoint="0,0" EndPoint="0,1" >
       <GradientStop Color="#BF0900" Offset="0"/>
      </LinearGradientBrush>
     </Setter.Value>
    </Setter>
    <Style.Triggers>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="119" />
      <Setter Property="Margin" Value="0,7,13,14" />
     </MultiDataTrigger>
     <MultiDataTrigger>
      <MultiDataTrigger.Conditions>
       <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
       <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
      </MultiDataTrigger.Conditions>
      <Setter Property="Visibility" Value="Visible"/>
      <Setter Property="Width" Value="240" />
      <Setter Property="Margin" Value="14,14,14,14" />
     </MultiDataTrigger>
     <DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
      <Setter Property="Visibility" Value="Hidden" />
     </DataTrigger>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
      <Setter Property="BorderBrush" Value="{DynamicResource HCButtonBorderColor}"/>
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
     <Trigger Property="IsMouseOver" Value="True">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
      <Setter Property="Background" Value="{DynamicResource HCButtonBorderColor}"/>
      <Setter Property="Cursor" Value="Hand" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="BaseTextStyle" TargetType="{x:Type TextBlock}">
    <Setter Property="HorizontalAlignment" Value="Left" />
    <Setter Property="VerticalAlignment" Value="Center" />
    <Setter Property="FontSize" Value="14" />
    <Setter Property="TextTrimming" Value="WordEllipsis" />
    <Setter Property="FontFamily" Value="Segoe UI" />
    <Setter Property="LineHeight" Value="16" />
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="LabelTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
    <Setter Property="Foreground" Value="#D8D8D8"/>
    <Setter Property="Margin" Value="0,0,0,11" />
    <Setter Property="FontWeight" Value="Regular" />
   </Style>

   <Style x:Key="TextBlockStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource BaseTextStyle}" >
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Setter Property="Margin" Value="0,0,0,11" />
    <Setter Property="FontWeight" Value="SemiBold" />
    <Style.Triggers>
     <Trigger Property="Text" Value="">
      <Setter Property="Visibility" Value="Collapsed" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="DefaultTextForegroundStyle" TargetType="{x:Type TextBlock}" >
    <Setter Property="Foreground" Value="#FFFFFF"/>
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowTextColor}"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="ButtonTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}">
    <Style.Triggers>
     <Trigger Property="IsMouseOver" Value="True">
      <Setter Property="Foreground" Value="{DynamicResource HCWindowHighlightTextColor}" />
     </Trigger>
    </Style.Triggers>
   </Style>

   <Style x:Key="JobTitleLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource jobTitle }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="EmailLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource email }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="CityLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource city }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="StateLabelStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource LabelTextStyle}">
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource state }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
   <Style x:Key="DesignationTextStyle" TargetType="{x:Type TextBlock}" BasedOn="{StaticResource DefaultTextForegroundStyle}" >
    <Style.Triggers>
     <DataTrigger Binding="{Binding Source = {StaticResource designation }}" Value="">
      <Setter Property="Visibility" Value="Collapsed"/>
     </DataTrigger>
    </Style.Triggers>
   </Style>
  </Grid.Resources>

  <Grid.RowDefinitions>
   <RowDefinition Height="auto" />
   <RowDefinition Height="auto" />
   <RowDefinition Height="21" />
   <RowDefinition Height="28" />
   <RowDefinition Height="86" />
   <RowDefinition Height="1" />
   <RowDefinition Height="auto" />
   <RowDefinition Height="auto" />
  </Grid.RowDefinitions>
  <!-- Max Sessions Warning Message -->
  <Grid Style="{StaticResource WarningMessageBackgroundStyle}" Grid.Row="0" Height="auto">
   <Grid.ColumnDefinitions>
    <ColumnDefinition Width="38"/>
    <ColumnDefinition Width="242"/>
   </Grid.ColumnDefinitions>
   <Image Style="{StaticResource WarningImageLogo}" Source="{Binding Source=new_omni_toast_warning_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />
   <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Grid.Column="1" Margin="0,14,14,15"  HorizontalAlignment="Left" Text="[[$Resources.MaxSessionsWarningForIncomingRequest]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" TextWrapping="WrapWithOverflow" FontFamily="Segoe UI"  LineHeight="19" />
  </Grid>
  <!-- Separator line -->
  <Grid Style="{StaticResource WarningMessageBorderStyle}" Grid.Row="1" Height="1" Opacity="1">
   <Grid.RowDefinitions>
    <RowDefinition Height="1" />
   </Grid.RowDefinitions>
  </Grid>

  <!-- Transfer Request -->
          <Grid Grid.Row="2" Height="21">
            <Grid.Resources>
                <Style TargetType="{x:Type Grid}">
                    <Setter Property="Background" Value="#000000" />
                    <Style.Triggers>
                        <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
                            <Setter Property="Background" Value="{DynamicResource HCBackgroundColor}"/>
                        </DataTrigger>
                    </Style.Triggers>
                </Style>
            </Grid.Resources>
            <Grid.ColumnDefinitions>
                <ColumnDefinition Width="34" />
                <ColumnDefinition Width="174" />
                <ColumnDefinition Width="72" />
            </Grid.ColumnDefinitions>
            <Image Grid.Column="0" Style="{StaticResource headerImage}" Source="{Binding Source=new_omni_screenpop_transfer_icon, Converter={StaticResource CRMImageLoader}}" />
            <TextBlock Grid.Column="1" Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.TransferRequest]]" HorizontalAlignment="Left" FontWeight="SemiBold" VerticalAlignment="Center" FontSize="11" TextTrimming="WordEllipsis" FontFamily="Segoe UI" LineHeight="13" />
        </Grid>
  
  <!-- Notification Timeout Text -->
  <Grid Style="{StaticResource showAutoAcceptMesage}" Grid.Row="3" Height="28">
   <Grid.RowDefinitions>
    <RowDefinition Height="28" />
   </Grid.RowDefinitions>
   <StackPanel Margin="14,4,14,5"  Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="[[$Resources.AutoAcceptRequestTimeoutText]] " HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutUnit]]" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   </StackPanel>
  </Grid>

  <Grid Style="{StaticResource hideAutoAcceptMesage}" Grid.Row="3" Height="28">
   <Grid.RowDefinitions>
    <RowDefinition Height="28" />
   </Grid.RowDefinitions>
   <StackPanel Margin="14,4,14,5"  Orientation="Horizontal" VerticalAlignment="Center" Grid.Row="0">
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text="{Binding TimeoutProperty}" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
    <TextBlock Style="{StaticResource DefaultTextForegroundStyle}" Text=" [[$Resources.PopupNotificationTimeoutText]]" HorizontalAlignment="Left"  FontWeight="Regular" VerticalAlignment="Center" FontSize="14" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="16" />
   </StackPanel>
  </Grid>


  <!-- Chat Request From -->
  <Grid Grid.Row="4" Height="auto" >

   <Grid.ColumnDefinitions>
    <ColumnDefinition Width="83"/>
    <ColumnDefinition Width="197"/>
   </Grid.ColumnDefinitions>

   <Image Style="{StaticResource ImageLogo}" Source="{Binding Source=new_omni_screenpop_incomingchat_icon, Converter={StaticResource CRMImageLoader}}" Grid.Column="0" />

   <Grid Grid.Column="1" Margin="20,6,14,3">
    <Grid.RowDefinitions>
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
    </Grid.RowDefinitions>
    <TextBlock Grid.Row="0" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" Text="[[$Resources.ChatRequestTitle]]" FontWeight="Regular" VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="14" />
    <TextBlock Grid.Row="1" Style="{StaticResource DefaultTextForegroundStyle}" HorizontalAlignment="Left" FontWeight="SemiBold" Text="[[from]+]" VerticalAlignment="Center" FontSize="18" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="21"  />
    <TextBlock Grid.Row="2" Style="{StaticResource DesignationTextStyle}"  HorizontalAlignment="Left" Text="{Binding Source={StaticResource designation}}" FontWeight="Regular"  VerticalAlignment="Center" FontSize="12" TextTrimming="WordEllipsis" FontFamily="Segoe UI"  LineHeight="18"  />
   </Grid>

  </Grid>
  <!-- Separator line -->
  <Grid Grid.Row="5" Height="1" Opacity="0.13" >
   <Grid.Resources>
    <Style TargetType="{x:Type Grid}" >
     <Setter Property="Background" Value="#F1F1F1" />
     <Style.Triggers>
      <DataTrigger Binding="{Binding Source={x:Static SystemParameters.HighContrast}}" Value="true">
       <Setter Property="Background" Value="{DynamicResource HCWindowTextColor}"/>
      </DataTrigger>
     </Style.Triggers>
    </Style>
   </Grid.Resources>
   <Grid.RowDefinitions>
    <RowDefinition Height="1" />
   </Grid.RowDefinitions>
  </Grid>

  <!-- Attributes-->
  <Grid Grid.Row="6" Height="auto">
   <Grid.ColumnDefinitions>
    <ColumnDefinition Width="103"/>
    <ColumnDefinition Width="177"/>
   </Grid.ColumnDefinitions>

   <Grid Grid.Column="0" Height="auto" >
    <Grid.Resources>
     <Style TargetType="{x:Type Grid}" >
      <Setter Property="Margin" Value="14,14,11,7" />
      <Style.Triggers>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Margin" Value="0,0,0,7" />
       </MultiDataTrigger>
      </Style.Triggers>
     </Style>
    </Grid.Resources>
    <Grid.RowDefinitions>
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
    </Grid.RowDefinitions>
    <TextBlock Style="{StaticResource JobTitleLabelStyle}" Grid.Row="0" Text="[[$Resources.JobTitleLabel]]" />
    <TextBlock Style="{StaticResource EmailLabelStyle}" Grid.Row="1" Text="[[$Resources.EmailLabel]]" />
    <TextBlock Style="{StaticResource CityLabelStyle}" Grid.Row="2" Text="[[$Resources.CityLabel]]" />
    <TextBlock Style="{StaticResource StateLabelStyle}"  Grid.Row="3" Text="[[$Resources.StateLabel]]" />
   </Grid>

   <Grid Grid.Column="1" Height="auto">
    <Grid.Resources>
     <Style TargetType="{x:Type Grid}" >
      <Setter Property="Margin" Value="14,14,11,7" />
      <Style.Triggers>
       <MultiDataTrigger>
        <MultiDataTrigger.Conditions>
         <Condition Binding="{Binding Source = {StaticResource jobTitle }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource email }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource city }}" Value="" />
         <Condition Binding="{Binding Source = {StaticResource state }}" Value="" />
        </MultiDataTrigger.Conditions>
        <Setter Property="Margin" Value="0,0,0,7" />
       </MultiDataTrigger>
      </Style.Triggers>
     </Style>
    </Grid.Resources>
    <Grid.RowDefinitions>
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
     <RowDefinition Height="auto" />
    </Grid.RowDefinitions>
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="0" Text="[[jobTitle]+]" />
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="1" Text="[[email]+]" />
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="2" Text="[[city]+]" />
    <TextBlock Style="{StaticResource TextBlockStyle}" Grid.Row="3" Text="[[state]+]" />
   </Grid>
  </Grid>

  <!-- Accept / Reject Buttons -->
  <Grid Grid.Row="7" Height="auto">
   <Grid.ColumnDefinitions>
    <ColumnDefinition>
     <ColumnDefinition.Style>
      <Style TargetType="{x:Type ColumnDefinition}">
       <Setter Property="Width" Value="148" />
       <Style.Triggers>
        <DataTrigger Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" >
         <Setter Property="Width" Value="0" />
        </DataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="148" />
        </MultiDataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="*" />
        </MultiDataTrigger>
       </Style.Triggers>
      </Style>
     </ColumnDefinition.Style>
    </ColumnDefinition>
    <ColumnDefinition>
     <ColumnDefinition.Style>
      <Style TargetType="{x:Type ColumnDefinition}">
       <Setter Property="Width" Value="132" />
       <Style.Triggers>
        <DataTrigger Binding="{Binding Source={StaticResource isReject}}" Value="FALSE" >
         <Setter Property="Width" Value="0" />
        </DataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="TRUE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="132" />
        </MultiDataTrigger>
        <MultiDataTrigger>
         <MultiDataTrigger.Conditions>
          <Condition Binding="{Binding Source={StaticResource isAccept}}" Value="FALSE" />
          <Condition Binding="{Binding Source={StaticResource isReject}}" Value="TRUE" />
         </MultiDataTrigger.Conditions>
         <Setter Property="Width" Value="*" />
        </MultiDataTrigger>
       </Style.Triggers>
      </Style>
     </ColumnDefinition.Style>
    </ColumnDefinition>
   </Grid.ColumnDefinitions>

   <Button  Name="btnAccept" AutomationProperties.Name="[[$Resources.AcceptButtonText]]" Grid.Column="0" Height="40" Style="{StaticResource AcceptButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="CreateCustomerSession?cid=[[cid]+]&amp;from=[[from]+]&amp;isUniqueContactRecognized=[[isUniqueContactRecognized]+]&amp;CRMCONTACTID=[[CRMCONTACTID]+]&amp;CanActivateSession=[[CanActivateSession]+]&amp;SessionTabId=[[SessionTabId]+]">
    <StackPanel Orientation="Horizontal" VerticalAlignment="Center">
     <Image Grid.Column="0" Style="{StaticResource ButtonImage}"  Source="{Binding Source=new_omni_screenpop_accept_icon, Converter={StaticResource CRMImageLoader}}" />
     <TextBlock Grid.Column="1" Text="[[$Resources.AcceptButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
    </StackPanel>
   </Button>

   <Button Name="btnReject" AutomationProperties.Name="[[$Resources.RejectButtonText]]" Grid.Column="1" Height="40" Style="{StaticResource RejectButton}" FontWeight="SemiBold" FontFamily="Segoe UI" Command="CCA:ActionCommands.UIIEvent" CommandParameter="IncomingRequestRejected?cid=[[cid]+]&amp;from=[[from]+]" >
    <StackPanel Orientation="Horizontal" VerticalAlignment="Center">
     <Image Grid.Column="0" Style="{StaticResource ButtonImage}"  Source="{Binding Source=new_omni_screenpop_reject_icon, Converter={StaticResource CRMImageLoader}}" />
     <TextBlock Grid.Column="1" Text="[[$Resources.RejectButtonText]]" VerticalAlignment="Center" FontWeight="SemiBold" Margin="5,0,0,0" />
    </StackPanel>
   </Button>

  </Grid>
 </Grid>
</Border>

Rubrique suivante : Étape 2 : création des contrôles hébergés de base

Voir aussi

• Configurer la notification pour les agents
• Étape 3 : Créer un appel à l'action associé à la notification d'alerte Omnicanal
• Étape 4 : Joindre la notification d'alerte Omnicanal aux événements
• Rubrique suivante : Étape 5 : Ajouter le contrôle hébergé, les événements et les appels à l'action aux configurations d'agent et de superviseur
• Configurer les notifications en incrustation dans Unified Service Desk