Dynamics 365 Field Service troubleshooting

Welcome to Dynamics 365 Field Service troubleshooting. These articles explain how to determine, diagnose, and fix issues that you might encounter when you use Dynamics 365 Field Service, Universal Resource Scheduling, or the Resource Scheduling Optimization add-in. In the navigation pane on the left, browse through the article list or use the search box to find issues and solutions.

Administration

How-To Guide

• Can't find a user when setting up frontline workers
• Can't identify the user in an error message
• Date Window Start/End fields don't exist
• Error with AttributeMap when upgrading
• Entity record texts have duplicated numbers
• "The user has not been assigned any roles" error

Customization

How-To Guide

• Can't delete record because of a restrict-delete relationships
• Forms show an error about being read-only

Connected Field Service

How-To Guide

• No records after pulling IoT device data
• Troubleshoot issues with IoT capabilities

Mobile app

How-To Guide

• Booking timestamp is created with an incorrect time
• Camera pictures are blurry or not focused
• Duplicated inspection responses
• Incorrect or missing data in offline mode
• Settings area is missing in the Field Service Mobile app module navigation
• Troubleshoot issues with publishing a mobile offline profile
• "Validations have been restarted in the background" error
• WebView reset error

Mobile app - new experience

How-To Guide

• Error on start due to permission or privilege issues
• Error on start due to missing files in the solution

Resource Scheduling Optimization Add-in for Field Service

How-To Guide

• Optimization request fails to modify some bookings
• Requirements not scheduled
• Troubleshoot issues with bookings
• "User lacks privileges" error

Scheduling

How-To Guide

• Issue with cascading crew changes when assigning a booking

Integrations

How-To Guide

• Create permissions error occurs in Microsoft Outlook or Teams
• Viva Connections dashboard doesn't have the correct tiles

Documentation and training

Reference

• Field Service documentation
• Field Service training

Support Resources

Reference

• Field Service community
• Share your ideas