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Settings area is missing in the Field Service Mobile app module navigation

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This article provides a resolution for enabling the Settings area in the Field Service Mobile app module navigation pane.

Symptoms

The Field Service Mobile app module doesn't show the Settings area, blocking administrators from enabling the new experience.

Cause

The new mobile experience Settings toggle is available through a new navigation area that comes with the default Field Service Mobile app module. Users need write permissions on the FieldServiceSetting entity to access this area. Default security roles like System Admin or Field Service Admin have that permission automatically. However, if customizations are made on the sitemap of the out-of-box Field Service Mobile app module, the Settings area might not show in some cases.

Resolution

First, check whether the sitemap area exists on the default Field Service Mobile solution layer but a customization layer overrides it:

  1. Sign in to Power Apps.
  2. Change to your environment and open the fieldservice_patch_update solution.
  3. View the solution layers for the msdyn_FSMobileSettingsArea component in the fieldservice_patch_update solution.

If you find that a customization layer on the sitemap is on top and overrides this area, use one of the following options to enable the Settings area:

Option 1: Remove the sitemap customization layer and manually customize it again

  1. Remove the unmanaged customization layer.
  2. Apply the sitemap customizations again.

Option 2: Manually add the Settings area and switch to the sitemap

  1. Open your customized app in the app designer.

  2. Enable areas and create a new area for the Field Service Mobile settings.

  3. Create a new group for the mobile settings.

  4. Add a new page to the group. Select URL for the content type.

  5. Use /main.aspx?etn=msdyn_fieldservicesetting&pagetype=entityrecord&id=e49c6117-5065-423f-8ab5-fcacfda85a04&formid=ee334fea-0cd5-471c-bb30-829f4511a59f as the URL input.

  6. Add a subarea for new features.

    1. Under ID, expand Advanced settings and privileges.
    2. Select Add table privilege > Field Service Setting, and then select only the Write privilege.

  7. Select Apply > Save and Publish.