Communication in ESG data model

Traits

Traits for this entity are listed here.

is.CDM.entityVersion

Parameter	Value	Data type	Explanation
versionNumber	"4.3"	string	semantic version number of the entity

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Base entity from which all ESG Data Model entities are derived. en A communication to/from one or more partys. A communication may consist of one or more sources.	entity	a reference to the constant entity holding the list of localized text

is.identifiedBy
names a specific identity attribute to use with an entity

Parameter	Value	Data type	Explanation
attribute	Communication/(resolvedAttributes)/CommunicationId	attribute

minimumObjectModelVersion
Minimum version of the object model required to fully understand the data schema used.

Parameter	Value	Data type	Explanation
versionNumber	"1.2.3"	string

is.IDM.modelVersion
Semantic version number of the IDM.

Parameter	Value	Data type	Explanation
versionNumber	"2.0.0"	string

has.schemaObjectIdentifier
The schema object has an identifier, which is a string, specified as the parameter of the trait. It allows writers to define more identification values.

Parameter	Value	Data type	Explanation
identifier	"{0297C78C-1803-4373-9135-E7B89ACD1500}"	string	The identifier for the schema object. There's no uniqueness guarantee enforced by CDM. It's a contract between reader and writer of the schema.

is.nativeTo.businessArea
The name of the business area from which the entity originates.

Parameter	Value	Data type	Explanation
name	"Customer Service & Contact Management"	string

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Communication	entity	a reference to the constant entity holding the list of localized text

has.entitySchemaAbstractionLevel
A level of abstraction assigned to an Entity schema. Logical schema descriptions use complex dataTypes, inheritance, and entities as attributes. Resolved descriptions contain none of those things, only final trait and attribute sets are shown. A composition schema manipulates, guides, or restates parts of logical schemas to produce one resolved schema.

Parameter	Value	Data type	Explanation
level	"resolved"	string	Possible values: logical, composition, resolved

Attributes

Name	Description	First Included in Instance
CommunicationId	The unique identifier of a Communication.	Sustainability/esg-data-model/Communication
CommunicationStartTimestamp	The timestamp when the communication started.	Sustainability/esg-data-model/Communication
CommunicationEndTimestamp	The timestamp when the communication ended.	Sustainability/esg-data-model/Communication
CommunicationDescription	A description regarding the communication.	Sustainability/esg-data-model/Communication
CommunicationNote	A note, comment, or more information regarding the communication.	Sustainability/esg-data-model/Communication
CommunicationQueueTime	The amount of time that the Inbound Communicator waited in a queue.	Sustainability/esg-data-model/Communication
CommunicationHoldTime	Total amount of time a person is placed on hold during a communication after first being connected to a person. Does not include initial queue time which may have occurred before the initial connection to a person.	Sustainability/esg-data-model/Communication
InboundOutboundCommunicationIndicator	Indicates whether the communication is received from the party or sent to the party.	Sustainability/esg-data-model/Communication
CommunicationText	The text of the communication. Depending on the communication type this would be the:- text of the email or letter- recorded text conversation of a call	Sustainability/esg-data-model/Communication
CommunicationMethodId	The unique identifier of a Communication Method.	Sustainability/esg-data-model/Communication
CommunicationTypeId	The unique identifier of a communication type.	Sustainability/esg-data-model/Communication
CommunicationPriorityId	The unique identifier of a Communication Priority.	Sustainability/esg-data-model/Communication
IsoLanguageId	The unique identifier of an ISO Language.	Sustainability/esg-data-model/Communication

CommunicationId

The unique identifier of a Communication. First included in: Sustainability/esg-data-model/Communication (this entity)

Properties

Name	Value
displayName	Communication ID
description	The unique identifier of a Communication.
isPrimaryKey	true
dataFormat	int64

Traits

List of traits for the CommunicationId attribute are listed here.

is.dataFormat.integer
is.dataFormat.big
indicates an atomic but multi-unit version of a fundamental type such as a multi byte encoded character, a double precision float, a long integer.

is.identifiedBy
names a specific identity attribute to use with an entity

Parameter	Value	Data type	Explanation
attribute	Communication/(resolvedAttributes)/CommunicationId	attribute

has.schemaObjectIdentifier
The schema object has an identifier, which is a string, specified as the parameter of the trait. It allows writers to define more identification values.

Parameter	Value	Data type	Explanation
identifier	"{34D1C431-7989-4EF5-AF2B-3ABB55A83B61}"	string	The identifier for the schema object. There's no uniqueness guarantee enforced by CDM. It's a contract between reader and writer of the schema.

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Communication ID	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en The unique identifier of a Communication.	entity	a reference to the constant entity holding the list of localized text

is.dataFormat.integer
is.dataFormat.big
indicates an atomic but multi-unit version of a fundamental type such as a multi byte encoded character, a double precision float, a long integer.

CommunicationStartTimestamp

The timestamp when the communication started. First included in: Sustainability/esg-data-model/Communication (this entity)

Properties

Name	Value
displayName	Communication Start Timestamp
description	The timestamp when the communication started.
dataFormat	dateTime
isNullable	true

Traits

List of traits for the CommunicationStartTimestamp attribute are listed here.

is.dataFormat.date
means.measurement.date
is.dataFormat.time
means.measurement.time
has.schemaObjectIdentifier
The schema object has an identifier, which is a string, specified as the parameter of the trait. It allows writers to define more identification values.

Parameter	Value	Data type	Explanation
identifier	"{09DA1699-0338-4A2A-9FC9-886CC01C08EB}"	string	The identifier for the schema object. There's no uniqueness guarantee enforced by CDM. It's a contract between reader and writer of the schema.

is.nullable
The attribute value can be set to NULL.

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Communication Start Timestamp	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en The timestamp when the communication started.	entity	a reference to the constant entity holding the list of localized text

is.dataFormat.time
is.dataFormat.date

CommunicationEndTimestamp

The timestamp when the communication ended. First included in: Sustainability/esg-data-model/Communication (this entity)

Properties

Name	Value
displayName	Communication End Timestamp
description	The timestamp when the communication ended.
dataFormat	dateTime
isNullable	true

Traits

List of traits for the CommunicationEndTimestamp attribute are listed here.

is.dataFormat.date
means.measurement.date
is.dataFormat.time
means.measurement.time
has.schemaObjectIdentifier
The schema object has an identifier, which is a string, specified as the parameter of the trait. It allows writers to define more identification values.

Parameter	Value	Data type	Explanation
identifier	"{0E8738B1-19F3-4B92-9258-4EBFDDCD2EEE}"	string	The identifier for the schema object. There's no uniqueness guarantee enforced by CDM. It's a contract between reader and writer of the schema.

is.nullable
The attribute value can be set to NULL.

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Communication End Timestamp	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en The timestamp when the communication ended.	entity	a reference to the constant entity holding the list of localized text

is.dataFormat.time
is.dataFormat.date

CommunicationDescription

A description regarding the communication. First included in: Sustainability/esg-data-model/Communication (this entity)

Properties

Name	Value
displayName	Communication Description
description	A description regarding the communication.
dataFormat	string
maximumLength	2048
isNullable	true

Traits

List of traits for the CommunicationDescription attribute are listed here.

is.dataFormat.character
is.dataFormat.big
indicates an atomic but multi-unit version of a fundamental type such as a multi byte encoded character, a double precision float, a long integer.

is.dataFormat.array
indicates a contiguous sequence of fundamental units that should be taken as a whole and considered one value. Array of Character is a String, and Array of Byte is a Binary Object.

has.schemaObjectIdentifier
The schema object has an identifier, which is a string, specified as the parameter of the trait. It allows writers to define more identification values.

Parameter	Value	Data type	Explanation
identifier	"{0F9EFC48-0A28-4051-A9D7-0E8B50851DE2}"	string	The identifier for the schema object. There's no uniqueness guarantee enforced by CDM. It's a contract between reader and writer of the schema.

is.nullable
The attribute value can be set to NULL.

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Communication Description	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en A description regarding the communication.	entity	a reference to the constant entity holding the list of localized text

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
maximumLength	"2048"	integer

is.dataFormat.character
is.dataFormat.array
indicates a contiguous sequence of fundamental units that should be taken as a whole and considered one value. Array of Character is a String, and Array of Byte is a Binary Object.

CommunicationNote

A note, comment, or more information regarding the communication. First included in: Sustainability/esg-data-model/Communication (this entity)

Properties

Name	Value
displayName	Communication Note
description	A note, comment, or more information regarding the communication.
dataFormat	string
maximumLength	2048
isNullable	true

Traits

List of traits for the CommunicationNote attribute are listed here.

is.dataFormat.character
is.dataFormat.big
indicates an atomic but multi-unit version of a fundamental type such as a multi byte encoded character, a double precision float, a long integer.

is.dataFormat.array
indicates a contiguous sequence of fundamental units that should be taken as a whole and considered one value. Array of Character is a String, and Array of Byte is a Binary Object.

has.schemaObjectIdentifier
The schema object has an identifier, which is a string, specified as the parameter of the trait. It allows writers to define more identification values.

Parameter	Value	Data type	Explanation
identifier	"{0FA0363B-C32E-4F88-A9C6-469DFE8EAAF1}"	string	The identifier for the schema object. There's no uniqueness guarantee enforced by CDM. It's a contract between reader and writer of the schema.

is.nullable
The attribute value can be set to NULL.

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Communication Note	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en A note, comment, or more information regarding the communication.	entity	a reference to the constant entity holding the list of localized text

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
maximumLength	"2048"	integer

is.dataFormat.character
is.dataFormat.array
indicates a contiguous sequence of fundamental units that should be taken as a whole and considered one value. Array of Character is a String, and Array of Byte is a Binary Object.

CommunicationQueueTime

The amount of time that the Inbound Communicator waited in a queue. First included in: Sustainability/esg-data-model/Communication (this entity)

Properties

Name	Value
displayName	Communication Queue Time
description	The amount of time that the Inbound Communicator waited in a queue.
dataFormat	time
isNullable	true

Traits

List of traits for the CommunicationQueueTime attribute are listed here.

is.dataFormat.time
means.measurement.time
has.schemaObjectIdentifier
The schema object has an identifier, which is a string, specified as the parameter of the trait. It allows writers to define more identification values.

Parameter	Value	Data type	Explanation
identifier	"{103DA54F-DB8E-479D-8DA8-F6F5EED206CE}"	string	The identifier for the schema object. There's no uniqueness guarantee enforced by CDM. It's a contract between reader and writer of the schema.

is.nullable
The attribute value can be set to NULL.

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Communication Queue Time	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en The amount of time that the Inbound Communicator waited in a queue.	entity	a reference to the constant entity holding the list of localized text

is.dataFormat.time

CommunicationHoldTime

Total amount of time a person is placed on hold during a communication after first being connected to a person. Does not include initial queue time which may have occurred before the initial connection to a person. First included in: Sustainability/esg-data-model/Communication (this entity)

Properties

Name	Value
displayName	Communication Hold Time
description	Total amount of time a person is placed on hold during a communication after first being connected to a person. Does not include initial queue time which may have occurred before the initial connection to a person.
dataFormat	time
isNullable	true

Traits

List of traits for the CommunicationHoldTime attribute are listed here.

is.dataFormat.time
means.measurement.time
has.schemaObjectIdentifier
The schema object has an identifier, which is a string, specified as the parameter of the trait. It allows writers to define more identification values.

Parameter	Value	Data type	Explanation
identifier	"{1B200DC4-9EBE-4DA5-B9AB-A1E447ED4B93}"	string	The identifier for the schema object. There's no uniqueness guarantee enforced by CDM. It's a contract between reader and writer of the schema.

is.nullable
The attribute value can be set to NULL.

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Communication Hold Time	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Total amount of time a person is placed on hold during a communication after first being connected to a person. Does not include initial queue time which may have occurred before the initial connection to a person.	entity	a reference to the constant entity holding the list of localized text

is.dataFormat.time

InboundOutboundCommunicationIndicator

Indicates whether the communication is received from the party or sent to the party. First included in: Sustainability/esg-data-model/Communication (this entity)

Properties

Name	Value
displayName	Inbound/Outbound Communication Indicator
description	Indicates whether the communication is received from the party or sent to the party.
dataFormat	boolean
isNullable	true

Traits

List of traits for the InboundOutboundCommunicationIndicator attribute are listed here.

is.dataFormat.boolean
has.schemaObjectIdentifier
The schema object has an identifier, which is a string, specified as the parameter of the trait. It allows writers to define more identification values.

Parameter	Value	Data type	Explanation
identifier	"{6511E1C5-A948-4485-ACFB-2E72A91D5B2E}"	string	The identifier for the schema object. There's no uniqueness guarantee enforced by CDM. It's a contract between reader and writer of the schema.

is.nullable
The attribute value can be set to NULL.

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Inbound/Outbound Communication Indicator	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Indicates whether the communication is received from the party or sent to the party.	entity	a reference to the constant entity holding the list of localized text

is.dataFormat.boolean

CommunicationText

The text of the communication.

Depending on the communication type this would be the:

• text of the email or letter
• recorded text conversation of a call
  First included in: Sustainability/esg-data-model/Communication (this entity)

Properties

Name	Value
displayName	Communication Text
description	The text of the communication. Depending on the communication type this would be the: text of the email or letter recorded text conversation of a call
dataFormat	string
maximumLength	2048
isNullable	true

Traits

List of traits for the CommunicationText attribute are listed here.

is.dataFormat.character
is.dataFormat.big
indicates an atomic but multi-unit version of a fundamental type such as a multi byte encoded character, a double precision float, a long integer.

is.dataFormat.array
indicates a contiguous sequence of fundamental units that should be taken as a whole and considered one value. Array of Character is a String, and Array of Byte is a Binary Object.

has.schemaObjectIdentifier
The schema object has an identifier, which is a string, specified as the parameter of the trait. It allows writers to define more identification values.

Parameter	Value	Data type	Explanation
identifier	"{01158EB1-A36E-48D2-9627-D286F72708BA}"	string	The identifier for the schema object. There's no uniqueness guarantee enforced by CDM. It's a contract between reader and writer of the schema.

is.nullable
The attribute value can be set to NULL.

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Communication Text	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en The text of the communication. Depending on the communication type this would be the: text of the email or letter recorded text conversation of a call	entity	a reference to the constant entity holding the list of localized text

is.constrained
maximum length or value constraints

Parameter	Value	Data type	Explanation
maximumLength	"2048"	integer

is.dataFormat.character
is.dataFormat.array
indicates a contiguous sequence of fundamental units that should be taken as a whole and considered one value. Array of Character is a String, and Array of Byte is a Binary Object.

CommunicationMethodId

The unique identifier of a Communication Method. First included in: Sustainability/esg-data-model/Communication (this entity)

Properties

Name	Value
displayName	Communication Method ID
description	The unique identifier of a Communication Method.
dataFormat	int32
isNullable	true

Traits

List of traits for the CommunicationMethodId attribute are listed here.

is.dataFormat.integer
is.nullable
The attribute value can be set to NULL.

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Communication Method ID	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en The unique identifier of a Communication Method.	entity	a reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attributes that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

Parameter	Value	Data type	Explanation
entityReferences	entityReference attributeReference CommunicationMethod.cdm.json/CommunicationMethod CommunicationMethodId	entity	a reference to the constant entity holding the list of entity references

has.schemaObjectIdentifier
The schema object has an identifier, which is a string, specified as the parameter of the trait. It allows writers to define more identification values.

Parameter	Value	Data type	Explanation
identifier	"{53EB2C0F-4896-4E4D-A88D-1C5BE03A828B}"	string	The identifier for the schema object. There's no uniqueness guarantee enforced by CDM. It's a contract between reader and writer of the schema.

is.dataFormat.integer

CommunicationTypeId

The unique identifier of a communication type. First included in: Sustainability/esg-data-model/Communication (this entity)

Properties

Name	Value
displayName	Communication Type ID
description	The unique identifier of a communication type.
dataFormat	int32
isNullable	true

Traits

List of traits for the CommunicationTypeId attribute are listed here.

is.dataFormat.integer
is.nullable
The attribute value can be set to NULL.

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Communication Type ID	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en The unique identifier of a communication type.	entity	a reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attributes that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

Parameter	Value	Data type	Explanation
entityReferences	entityReference attributeReference CommunicationType.cdm.json/CommunicationType CommunicationTypeId	entity	a reference to the constant entity holding the list of entity references

has.schemaObjectIdentifier
The schema object has an identifier, which is a string, specified as the parameter of the trait. It allows writers to define more identification values.

Parameter	Value	Data type	Explanation
identifier	"{2942D19B-4B0F-4FAF-9254-2EE50DD24105}"	string	The identifier for the schema object. There's no uniqueness guarantee enforced by CDM. It's a contract between reader and writer of the schema.

is.dataFormat.integer

CommunicationPriorityId

The unique identifier of a Communication Priority. First included in: Sustainability/esg-data-model/Communication (this entity)

Properties

Name	Value
displayName	Communication Priority ID
description	The unique identifier of a Communication Priority.
dataFormat	int32
isNullable	true

Traits

List of traits for the CommunicationPriorityId attribute are listed here.

is.dataFormat.integer
is.nullable
The attribute value can be set to NULL.

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en Communication Priority ID	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en The unique identifier of a Communication Priority.	entity	a reference to the constant entity holding the list of localized text

is.linkedEntity.identifier
Marks the attributes that hold foreign key references to a linked (used as an attribute) entity. This attribute is added to the resolved entity to enumerate the referenced entities.

Parameter	Value	Data type	Explanation
entityReferences	entityReference attributeReference CommunicationPriority.cdm.json/CommunicationPriority CommunicationPriorityId	entity	a reference to the constant entity holding the list of entity references

has.schemaObjectIdentifier
The schema object has an identifier, which is a string, specified as the parameter of the trait. It allows writers to define more identification values.

Parameter	Value	Data type	Explanation
identifier	"{3584D7CC-4A71-452C-AB74-81C7C418FD91}"	string	The identifier for the schema object. There's no uniqueness guarantee enforced by CDM. It's a contract between reader and writer of the schema.

is.dataFormat.integer

IsoLanguageId

The unique identifier of an ISO Language. First included in: Sustainability/esg-data-model/Communication (this entity)

Properties

Name	Value
displayName	ISO Language ID
description	The unique identifier of an ISO Language.
dataFormat	int32
isNullable	true

Traits

List of traits for the IsoLanguageId attribute are listed here.

is.dataFormat.integer
has.schemaObjectIdentifier
The schema object has an identifier, which is a string, specified as the parameter of the trait. It allows writers to define more identification values.

Parameter	Value	Data type	Explanation
identifier	"{16E7B830-746F-4DEB-9003-1C5199104A5B}"	string	The identifier for the schema object. There's no uniqueness guarantee enforced by CDM. It's a contract between reader and writer of the schema.

is.nullable
The attribute value can be set to NULL.

is.localized.displayedAs
Holds the list of language specific display text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en ISO Language ID	entity	a reference to the constant entity holding the list of localized text

is.localized.describedAs
Holds the list of language specific descriptive text for an object.

Parameter	Value	Data type	Explanation
localizedDisplayText	languageTag displayText en The unique identifier of an ISO Language.	entity	a reference to the constant entity holding the list of localized text

is.dataFormat.integer