Troubleshooting Device.Portable Testing
To troubleshoot issues that occur with Device.Portable tests, follow these steps:
Review the following Windows Hardware Lab Kit (Windows HLK) topics:
Make sure that the device appears in Device Manager under Portable Devices.
Some tests require that you log on to the computer as an Administrator. An Administrator account is needed if a test uses a test driver and then needs to revert to the original driver.
Verify that you have installed the latest Windows HLK filters and kit updates. For more information, see Windows Hardware Lab Kit Filters.
For a test failure, look for usable information in the Windows HLK Studio test log. If you find usable information, resolve the issue and rerun the test.
If you cannot obtain a successful test result, contact Windows HLK Support.