Manage Support users in Viva Glint
The Support User role is designed to grant the right permissions to guests, like Microsoft Partners, and allow Microsoft Viva Glint Administrators to quickly audit how many Support users have access to their Viva Glint application. Support users can help with deployment, advanced insights analysis, and complex support tasks.
Important
- Support users can exist in Microsoft Entra ID with a member type of Guest or Member with a company email address for your organization that matches the email for their profile in the Viva Glint platform. Learn more about how Support users sign in to Viva Glint
- Support users require an Entra license but don't count toward your organization's Viva Glint licenses.
- Support users shouldn't be included in your employee data file uploaded to Viva Glint.
Add a Support user
Caution
Don't add support users to the Viva Glint Company Admin role by assigning them in the Microsoft 365 admin center. Users aren't able to successfully log in to Viva Glint.
To add a user:
From the admin dashboard, select the Configuration symbol, then in Employees, choose People.
In the Actions dropdown menu, select Add a Support User.
Enter the First Name, Last Name, and Email on file in Microsoft Entra ID for this user.
The Company Admin User Role is selected by default and grants Support users the required level of access to help in your Viva Glint account.
Important
Support users in Viva Glint don't have all export/import abilities.
Switch the External user toggle to Yes to flag guests in Viva Glint.
Switch the Grant user advanced configuration access setting to Yes to allow Support users access to Advanced Configuration features.
Important
Users with access to Advanced Configuration settings can make changes to potentially sensitive areas of your Viva Glint configuration. For an Advanced Configuration overview, see Understand Advanced Configuration options in Viva Glint.
Select Add support user.
Sign in as a Support user
Support users need to take these steps to access Viva Glint with member types of "Guest" in Entra.
- Select the appropriate link for the organization's region:
- Select Sign-in options in the Sign in dialog.
- Select Sign in to an organization.
- Enter the domain name, for example:
contoso.onmicrosoft.com, of the organization you'd like to sign in to and select Next. - Enter your email and password, select Sign in, and follow other sign-on prompts (for example: multifactor authentication).
Remove a Support user
When a Support user no longer needs access to your Viva Glint account:
From the admin dashboard, select the Configuration symbol, then in Employees, choose People.
In the Search People field, enter the first and last name or email address of the user.
In the search results, select the desired user.
On the user's profile, select Actions and then Delete User.
In the dialog, select Delete User.
Important
This action is irreversible.