Error with AttributeMap when upgrading Dynamics 365 Field Service

This article helps resolve the "AttributeMap" error messages when upgrading Microsoft Dynamics 365 Field Service.

Error with customerid and msdyn_serviceaccount

An AttributeMap, with ID: GUID, between attribute customerid and msdyn_serviceaccount of entity incident and msdyn_workorder, has an unmanaged base instance and therefore cannot be updated by a managed solution.

Resolution

You can follow these steps to resolve this issue. The attribute map is automatically re-created by upgrading to a newer version. Review the attribute map and delete it in your environment.

1. View mappable columns for the Work Order entity that has an N:1 relationship with msdyn_account_msdyn_workorder_ServiceAccount.
2. Select Mappings.
3. Select the Service Account mapping and delete it.
4. Run upgrade again.

Error with customerid and msdyn_billingaccount

An AttributeMap, with ID: GUID, between attribute customerid and msdyn_billingaccount of entity incident and msdyn_workorder, has an unmanaged base instance and therefore cannot be updated by a managed solution.

Resolution

You can follow these steps to resolve this issue. The attribute map is automatically re-created by upgrading to a newer version. Review the attribute map and delete it in your environment.

1. View mappable columns for the Work Order entity that has an N:1 relationship with msdyn_account_msdyn_workorder_BillingAccount.
2. Select Mappings.
3. Select the Billing Account mapping and delete it.
4. Run upgrade again.